We just moved my mom from western NY to NC to live with us. We had a great experience with Wayfinder. Everyone was so friendly and responsive. Everything came in perfect condition. Folks just need to be aware that if you have a small load and you elect to have your furnishings shipped with another load that it may take a few weeks to get the furniture. Plan accordingly. Great job Wayfinder read more

The 3 stars are for Theresa and Younger Theresa for the awesome job they did on day 1 out of 3, we weren't lucky enough to get them on the other days. If it weren't for them, I'd give Wayfinder a zero. Review already left on Google. read more

Don't ever use this company. I hired them to move from Buffalo to Florida. In the midst of actually moving they split my load. They threatened to put my stuff in storage if I didn't pay them when they delivered my first load. They never laid anything on the NEW FLOORS and scratched my brand-new floor. They scratched my walls. They never brought the hardware to put my new bed together. They not only left my bed disassembled they took a big chunk out of the brand new headboard. They misplaced part of my piano and brought it in without the wood fixture. They misplaced the glass on my end table. They promised this stuff would be on the second load. On the second load they loaded my stuff on the truck in a rain storm. My file cabinet and desk got water damage. They broke my $600.00 bike. They broke my outdoor lamp. They never delivered FIVE large boxes including ALL my linen. When I told them this and sent pictures of all the damages (including more than I mentioned) and the money it would cost to replace the boxes that were lost including my mother's heirloom Christmas tree, a memory I will always be without (damages well over $5000.00 they gave me a check for $600.00! It was the biggest insult. The check was sent with a threatening letter indicating if I cashed it they were no longer liable. I have NEVER worked with such an unreliable and irresponsible company in my life. I paid them over 8,000 to more. I trusted them with memories and valuables I could never replace and they destroyed them. Once they got me to sign the contract and got my money they started getting demanding and treated me like I was trash. I would never use this company and am warning you if you chose them. I promise you you'll regret it. read more

We had to move mom into an assisted living apartment this week, and the facility recommended Wayfinder. I'm very happy they did. The quoting and scheduling process was easy, and Jenna over communicated. On moving day, Antonio, Dracy, and Malik were fantastic. They all showed great care with the furniture, and went out of their way to make my 93 year old mom comfortable. Move out and move in were easy. I would have been happy to pay the quoted amount, but we were pretty well organized and the team moved fast. My final bill was just over half of the quoted amount. Strongly recommended! (I'm in WNY not SF. Not sure why the location says that?) read more

The. Absolute. Worst. This has been the worst experience I've had with any company in any industry. They've lost my information on multiple occasions, scheduled deliveries that never happened, their moving truck broke down attempting to get to my location. I simply don't understand how a company does so poorly. read more

These guys wandered around "looking over the move" for over an hour. Finally found a spider under a bookcase, claimed it was a bed bug or a tick and refused to do the move. Most ridiculous thing I have ever seen. read more

GREAT MOVERS! Matt, Matt, Chris and Juan were professional, personable and were so easy going with all the craziness going on at the house. Between my disability, 2 large dogs, and packing mishaps, the guys took everything in stride and were absolutely incredible! Sorry they won't be unloading since I'm moving from Buff to Fla. Would highly recommend! read more

Terrible customer service! They called a week before delivery to say it would be delivered on 11/27/19. I tried to call them twice11/25/19, no answer, had to leave messages. They called again on11/26/19 to schedule a 2 hour time frame for delivery. They never showed, never called, nothing! Today is Thanksgiving Day so they are not in, but I left a message anyway. For all the good it does. read more

Using Wayfinder for our move to Philadelphia was the best. The staff was professional, polite and efficient they made the experience bare able. Our furniture arrived safely without a scratch. The quote was well within the reasonable range and actually ended up under what we had anticipated Thanks for great service Wayfinder! read more

Wayfinder is a five star moving company. I cannot say enough positive things about my experience with this company. I found them on Yelp with a five star review. I contacted possibly three companies on Yelp that were highly rated but they got back to me within an hour. I had a virtual tour with their office representative the next day and received an estimate for my move very quickly. That estimate was pretty much what I paid on the day of my move. I cannot say enough about Ricky and Bob who actually were the movers that assisted me. You want these two to help you. Moving is stressful. They were professional, helpful, efficient and they seemed to realize this was all kind of a stressful experience for me. Great customer service and they made me laugh - now that alone is worth bonus points. Pick this company for your move and ask for Ricky and Bob. They are great!!!! Rita Turkiewicz - very satisfied customer. read more

Way finder BEKINS was the WORST moving Company I've ever used, I've used five, or six for short, and 2,000 mile moves. It has jeopardized my health as a result. I paid for their Travel Time from Buffalo, instead of them using their closer office, plus numerous cigarette , breaks, and almost, an hour lunch. I got about Three hours work out of them daily, they wanted to be back before rush hour, they left at 2:00. They said they would be there at 8:30, they came at 10:30, they said they would be there, at 10:30, they came at 8:30. They knew ahead of time, how much work had to be done. Dale did a full assessment ahead of time. They sent 3, then 2, then 1 worker then scrambled at the end. Brian, John, and Andre' were incredibly rude, arrogant, and dismissive, others to I don't know their name. Some of the workers had a water fight in my kitchen, my local worker walked in on them. They soaked my kitchen. They packed all of my cat's food , her Chemo medicine, I had to buy more $100.00. Teresa scraped paint off the front of an oil painting, from the 1800's. They threw fragile valuables off my dresser, into a box , I told them not to touch. Rings, gift cards, other jewelry. Broke many items, or severely damaged them, Broke a leg off, an Antique Chair, broke marble on a marble topped Dresser in half, lost two knobs off, my Antique dresser, chipped , and crack another Antique dresser, chipped off the veneer, Broke two support spokes off of my oak Antique mantel piece, appraised at $1,600. Packed my maps, I needed for my trip, after I told them not to. There must have been mice in the truck, they chewed up the felt, on my side locking antique desk. Andre strutted around declaring my house was "full of garbage, everywhere garbage". I had 4-5 Garbage bags filled with plastic garbage bags , I was using for packing Brian put the wrong stickers on boxes, apt, instead of storage, and visa versa, he also put three stickers on one box. I heard him say under his breath, I hate jobs like this. I have 4 pages of damages, I remember off the top of my head. After we finished packing up the house, Brian said he wasn't picking up my belongings in storage, he left them there, half of my load 600 miles away, from where I live now. He said we'll get them later, never heard from them again. My bill didn't reflect half the load being cancelled. I was told by a law firm there is a specific agency that deals with moving company complaints, also the Attorney General for NY, and the US, plus Consumer's Affairs, what I've written just barely scratches the surface. There were problems on the destination end to. Dale also talked me into an Insurance policy. I wanted a $250 deductible, he talked me into a 1000. Deductible, he said it was $18,000. For a $250. Deductible, I guess he meant $1,800. Or maybe he was misleading on purpose. I rushed to the Library to scan the document, and rushed back. Every time I left the house they stopped working, and took another cigarette break. The head unpacker here, was on the phone the whole time , he directed the unloader, he must have been a coach talking to a recruiter. All sorts of incorrect items were put in the town house, snd visa versa. There were over 100 nick's, gouges, scrapes, dings smudges all up, and down the 10 step stair well. It was freshly painted beefy I had moved in, with new carpeting. One man that broke my marble top, peed all around the toilet, when he used my bathroom. He never asked. They left tape, and drink bottles all over the driveway, at my new Apt, and over 40 cigarette butts, I had to pick up, on my front lawn at my old house. A Horrible Company! I called, and left a message no one ever called me back. I kept my Old phone number for three months. I had called Dale everyday with what was going on. Nothing changed. read more