Gary is THE BEST tuner and piano technician ever, I have a huge amount of respect for him! He is…read morethe sweetest guy and works so hard to make your piano absolutely perfect. I can't imagine letting anyone else near my piano.

From the owner: Tuning stability is directly related to prevailing humidity conditions, 42% relative humidity being…read morean ideal condition to maintain piano tunings, glue joints, and snug action screws allowing action mechanism parts to move easily and uniformly. Touch is the result of action mechanism adjustments intended to follow manufacturer's guidelines and generally recognized relationships for consistency and keyboard response. It is a sequence of procedures that can vary in its scope depending on the present status of the action mechanism and the degree to which the pianist is prepared to go. There are many pianos with a keyboard touch that has gone un-checked for many years but which, with even 3 hours of regulation adjustments can be brought into so much more playability and responsiveness making the whole playing experience a pleasure. Tone refers to the nature of hammer felt and the degree of brightness or mellowness, tone color, and projection of sound the piano is currently producing. For the discerning pianist this is an adjustment that makes for more intimate artistic relationship between the player and the piano. To all those interested in the piano I invite your questions and input. I will do my utmost to respond most effectively to your needs. It is a pleasure serving the piano owners of western New York throughout Erie and Niagara counties as a piano tuner and technician. What a vibrant musical community we enjoy here...

Piano-tuning can be time-consuming and tedious work, but Becky always does a lovely job! For the…read morepast several years, Becky has been tuning the pianos at the music studio that I work at. She's knowledgable, skilled and an absolute delight to do business with!

We wanted to get our daughter's piano tuned before she came home for Christmas. Our last tuner had…read moreretired, so I tried Rebecca. Rebecca is on maternity leave, Sabrina filled in for her. In short, Sabrina was great: pleasant, careful, capable, efficient, reasonably priced, and communicative about future maintenance needs. I saved her number for next time (and for when it time for repairs).

I can see why they have fifteen 5-star reviews here (see the hidden ones). I was surprised that…read morethey answered the phone. Of the four other "top-rated" moving places I called, none answered. I left a voicemail for each and only one of those even returned my call. Jayzey and his team are quiet, polite, focused, and super friendly. Their calm demeanor is appreciated during the stress of a move. They wore masks, didn't waste any time, and yet they were super careful. This is all I want from a moving company and only the first time I've seen it happen. We'll definitely be using them again.

these guys saved the day after i was scammed by some other movers. came the same day and did…read morefantastic work. very on time as well. im eternally grateful they were able to schedule me in on such short notice!!

High end Pianos love the service I purchased the Kawai Cn29 love it!!!! Ray was my Saleperson he…read morewas patient and very informative love Ray and Jim the Boss gave me a great deal walked out of there feeling confident we made the right choice

My Situation: After a move, my Roland keyboard began having issues with the sound output being…read moremuffled and fuzzy. My Experience: I found DC&D through Roland's website as a certified repair shop, and I called them to see if I needed an appointment. The receptionist was very friendly and told me to bring in the keyboard whenever I was in the neighborhood. I dropped off the keyboard and described the problem to the receptionist, and she took down notes and told me she would call once the technician diagnosed the problem. Within a couple days, I received a phone call from her asking me to come in. When I returned to the store, the technician met with me and informed me of the embarrassing reason for the sound issues. Apparently through my move, the Roland power supply had been swapped with another power supply that uses the same plug but has a different voltage output. I was using the wrong power supply without my knowledge. He said that he checked things out and that no damage had been done to the circuit board. When I went to pay the receptionist, she and the technician refused my money. I explained that I felt responsible to pay them for their time diagnosing the issue, but they wouldn't accept my money. I left happy to know that honest merchants are still around, although I still wish they let me pay. Concluding Opinion: If you require the service of a piano shop, I highly recommend giving DC&D your business. We need businesses like this around, and if they were so generous and understanding with me, I can only imagine that they treat paying customers the same way. I only wish I knew more people with pianos so that I could personally help them get more business.

It has taken me much to long to get this review done! Had Carl come to look at a 1926 player piano…read morethat we inherited. Not good news! It was badly out of tune because of a major issue with the straps that control all the hammers for the 88 keys had rotted and fallen off! There was also a crack 8n 5he sound board. The major components of the player part were in really good condition. We decided that the piano held many cherished family memories and proceeded with the repairs. It took several long 8 hour sessions along with our assistance for the job to be completed. The entire piano was taken apart to access the hammers and sound board. We left plenty of time between sessions for us to refinish all the wood while it was apart. We could not be happier with the finished results! It sounds awesome thanks to Carl and looks good too after all our hard work refinishing along with tips from Carl. He has been back twice to tune and we will hav3 him back yearly to keep the piano in shape. I highly recommend Carl for tuning, repairs and he also gives music lessons. Not only does he provide awesome service but he is a very remarkable person!

Wow. Just, wow. I have owned an 1897 Bush and Gerts Cabinet Grand Piano for 14 years or so. I had…read morenever had it worked on. Carl put 4 hours of love into her. And, wow! Speechless. I haven't had a piano until yesterday. Thank you, Carl. You are an artisan and a gentleman. She sounds celestial.

We recently had our 90-year old baby grand piano restored and refurbished by Joe and his team, and…read morethey did an incredible job! It was in decent condition originally, but needed total refinishing on the outside and a good chunk of work on the inside. Joe and his team coordinated moving it across states and did a phenomenal job restoring this family heirloom. We couldn't be more happy with how it turned out and would recommend Illos Piano to anyone that asks!

This review is only for Illos' piano moving service--I'm sure that they do other things well, but…read morecan't speak to that. I had been looking for months to find a pump organ in Buffalo and when I did needed someone to pick it up and take it to my apartment in North Park. Illos took all my info by phone (type and size of instrument, stairs, entrances, etc.) and then gave me a quote that was a hundred bucks cheaper than anyone else I spoke with. Come moving day, they were at the pickup location right at the beginning of the scheduled window, had it loaded up before I even realized they were there, glued some damage that they hadn't caused in order to stabilize a part, and then met me back at my apartment. There, they assessed the three possible ways in, got the organ up a half flight of stairs without having to take the railing off, loaded her onto a dolly, and had her where I wanted within minutes. I am so glad that I paid pros instead of trying to move a heavy, fragile, 140-year-old musical instrument myself. Booking, communication, and service were all excellent. And I got this.

Booked Richard "The Piano Guy" to move my piano about 10km - a very simple job with only a handful…read moreof stairs involved. Firstly, he was very difficult to coordinate with from the get-go. His text message responses were always very short and responses sometimes took several hours, but after some frustration we set up a moving time. On the day of the move, Richard was going to be two hours later than the 11am time slot he told me. He did not call to warn me he was going to be late. I only found out when I messaged him that morning asking if he was still planning on coming. Very basic customer service should be that if you're going to be late then you should inform the customer. He blamed it on traffic (you would have thought a mover would have experienced traffic before and would be able to plan around it). Since he didn't tell me in time, I wasn't able to reschedule an appointment I had and so I was not able to complete the move that day. He reached out four days later proposing a new time that didn't work for me. I proposed a range of alternatives across two different weeks and was told that he has no availability. I would have expected that after he screwed up the first time that he would have taken some extra care and would have tried to accommodate my move, but was told that if I wanted something sooner than I should try a less busy mover. I would recommend staying away from "The Piano Guy" for any alternative, even if they are more expensive. The customer service is really that bad.

From the owner: Piano Moving Tuning Repairsread more

I had my piano tuned by this man a couple months ago ... I wish I hadnt ... Im a senior ,,, he…read morereeked of alcohol .. very unsettling .. wish i could leave a 0 star ...

Professional and courteous. I will most definitely request his services again and recommend him to…read moreothers. He also answered my request promptly, and got my piano fixed and tuned to perfection.

My Father-In-Law has a beautiful conservatory-level grand piano that hadn't been played (or tuned!)…read morefor over a decade. Expecting some guests who would likely play, we decided to have the piano checked out and Lee gave us an estimate of the work involved and came over exactly on time. While inspecting and tuning the piano, he gave us an excellent overview of the qualities of this particular piano and also explained what differentiates pianos - which was very interesting and informative to us. He cautioned us ahead of time that given the length of time since the piano had been tuned previously, it would probably require a follow-up about a month later to finish the job (I wonder if this is where the term "fine-tuning" comes from!?) and this turned out to be true. Lee returned a few weeks later and was able to finish the task and the piano didn't require any additional maintenance other than the tuning. He was very pleasant and professional and we appreciated him sharing his knowledge with us while taking care of the business at hand. It was clear that he enjoys the kind of work he does, and takes great pride in it. We would definitely recommend him to friends and family.

From the owner: Acoustic piano services including piano tuning, piano regulation, and piano repairs, piano…read moreinspections and assessments, and piano buyer and seller support. Sorry, we do not offer piano moving services.

Steve came to tune out upright Essex piano. The entire experience was lovely - from chatting with…read morehis wife to schedule the appointment to chatting with Steve while he was here tuning our piano. He made everything so easy - asking questions about the history of our piano and how we used it up front, explaining what he quickly found and what his plan was, and then getting it to sound great. No judgement at all about the fact that we hadn't ever had it tuned since we got it in estate sale years ago (eek!). I didn't think it sounded too bad before - hence putting it off for so long - but now I know how bad it was! Piano sounds great and I'm even more encouraged to play now. It was great supporting a local, truly family business (and for a totally fair price). I already scheduled my follow up in six months and look forward to seeing Steve or his team again then.

Craw Piano Service is the best tuning and piano repair business in the greater Rochester area. They…read morehave been in business nearly 50 years and my family has had our piano tuned for over 35 of those years. We are very thankful to have a family owned business that we trust with our beloved upright. Thank you Craw Piano Service !!!