My Situation: After a move, my Roland keyboard began having issues with the sound output being…read moremuffled and fuzzy. My Experience: I found DC&D through Roland's website as a certified repair shop, and I called them to see if I needed an appointment. The receptionist was very friendly and told me to bring in the keyboard whenever I was in the neighborhood. I dropped off the keyboard and described the problem to the receptionist, and she took down notes and told me she would call once the technician diagnosed the problem. Within a couple days, I received a phone call from her asking me to come in. When I returned to the store, the technician met with me and informed me of the embarrassing reason for the sound issues. Apparently through my move, the Roland power supply had been swapped with another power supply that uses the same plug but has a different voltage output. I was using the wrong power supply without my knowledge. He said that he checked things out and that no damage had been done to the circuit board. When I went to pay the receptionist, she and the technician refused my money. I explained that I felt responsible to pay them for their time diagnosing the issue, but they wouldn't accept my money. I left happy to know that honest merchants are still around, although I still wish they let me pay. Concluding Opinion: If you require the service of a piano shop, I highly recommend giving DC&D your business. We need businesses like this around, and if they were so generous and understanding with me, I can only imagine that they treat paying customers the same way. I only wish I knew more people with pianos so that I could personally help them get more business.

High end Pianos love the service I purchased the Kawai Cn29 love it!!!! Ray was my Saleperson he…read morewas patient and very informative love Ray and Jim the Boss gave me a great deal walked out of there feeling confident we made the right choice

Stopped into the Harlem Road location to inquire about music lessons. Greeted quickly &…read more professionally and was told there was a waiting list but given additional teachers who provide lessons. Glad I stopped in and received the info for get me back on track with my lessons in the next few weeks.

It's a real, old school music store. Lessons and rentals seem fairly priced. The owner and his wife…read morerun the business there for the past 30 years.

It has taken me much to long to get this review done! Had Carl come to look at a 1926 player piano…read morethat we inherited. Not good news! It was badly out of tune because of a major issue with the straps that control all the hammers for the 88 keys had rotted and fallen off! There was also a crack 8n 5he sound board. The major components of the player part were in really good condition. We decided that the piano held many cherished family memories and proceeded with the repairs. It took several long 8 hour sessions along with our assistance for the job to be completed. The entire piano was taken apart to access the hammers and sound board. We left plenty of time between sessions for us to refinish all the wood while it was apart. We could not be happier with the finished results! It sounds awesome thanks to Carl and looks good too after all our hard work refinishing along with tips from Carl. He has been back twice to tune and we will hav3 him back yearly to keep the piano in shape. I highly recommend Carl for tuning, repairs and he also gives music lessons. Not only does he provide awesome service but he is a very remarkable person!

Wow. Just, wow. I have owned an 1897 Bush and Gerts Cabinet Grand Piano for 14 years or so. I had…read morenever had it worked on. Carl put 4 hours of love into her. And, wow! Speechless. I haven't had a piano until yesterday. Thank you, Carl. You are an artisan and a gentleman. She sounds celestial.

Thoughtful, straightforward, helpful information and advice about repairing stand up basses.read more

I highly recommend Monaco's if you are looking for any stringed instrument . We have been renting…read morefor a couple years the prices are very reasonable and they will fix any repairs to they're instrument if needed. They also have sales on used Instruments and they allow you to put a portion of what you've paid on the rental towards a purchase. They are very friendly and knowledgeable every time I go in there unlike some of the larger music stores in the area.

Very expensive, the miscommunication is reoccurring. We told them we've been here before and have…read morealready paid the entrance fee yet they still made us repay it, and when we tried to cancel they made us pay for the next 4 classes when we weren't even going to continue.

My mother and stepfather gave me a gift certificate for School of Rock last year for my birthday…read moreand I finally just got around to redeeming it. I set up electric guitar lessons and have completed 3 out of 4 lessons so far. Upon walking into the place to setup the lessons, I thought the place looked sick! It's really nice in there and the staff has been really friendly and helpful so far.

Rebecca was in and out, very professional and had me in tune and ready to play. After 20+ years of…read moresitting between moves, my upright sounds brand new!

We wanted to get our daughter's piano tuned before she came home for Christmas. Our last tuner had…read moreretired, so I tried Rebecca. Rebecca is on maternity leave, Sabrina filled in for her. In short, Sabrina was great: pleasant, careful, capable, efficient, reasonably priced, and communicative about future maintenance needs. I saved her number for next time (and for when it time for repairs).

The storefront is closed and is for lease. My husband bought a used trumpet and brought it there to…read morebe repaired. Guess we lost his trumpet

I have never been so compelled to write a good review as I am right now…read more I took my tenor and bari saxes into Holly's Music for some maintenance and gave Holly a list of issues that I knew needed to be addressed. Some notes were stuffy, some were more difficult to control at low volumes, and some played too sharp or flat. I knew some pads and corks needed replacing on both, as well as some adjustments to cups and keys to correct small leaks. She found additional larger issues I was unaware of, like a bent body on the bari, which she corrected. Since repads can be both pricey and labor-intensive, Holly only replaced the necessary ones on each horn, and adjusted/reseated others as needed. Both horns absolutely sang when I brought them home to play! Like your eyes that get gradually worse over time until you realize you may need a new prescription, the tone and playability of the tenor that hadn't been serviced in years slowly got away from me. The horn blows so freely now, and the key action feels great. All the mechanics are much quieter and smoother. I picked up the bari used a couple years ago, so I never had a benchmark on it. It had at least two previous owners and is not the prettiest thing to look at with an impact dent in the neck, but it fit my budget. I am completely amazed at the difference in both the tone and the playability of this horn now. A lot can be done by the player to adjust the intonation of each note, and I can't believe how much (and for how long) I've been compensating on both of these horns. Regardless of how they are playing, I will bring them in to Holly for routine maintenance at least every two years. Best of all, the price of this work was extremely reasonable, and she turned them both around in the timeline I requested. Holly's attention to detail and the precision of her work are top-notch! Treat yourself to a tune-up if it's been a little while since your instrument was last serviced!

Twin Village Music is a great music store. They have highly qualified employees to help with all…read moreyour musical needs. If you're looking for an item and they don't have it, they will source it for you. They repair all kinds of instruments. The technicians available to repair your instrument are very good. I've taken my flute many times and I am never worried - I've never had a problem and the repairs have been perfect. They have a great selection of accessories and also provide lessons for a variety of instruments.

Had a fantastic experience at Twin Village Music! I'm relearning an instrument and didn't want to…read morefeel dumb because I haven't played in 20 years. The staff at this store, especially Ken, made me feel right at home. He recommended exactly what I needed to get going. I saved some money because of the recommendations and felt super confident in my purchase of some supplies and a book. I've been able to play clarinet again and really enjoy it already. I'll be back!

Gary is THE BEST tuner and piano technician ever, I have a huge amount of respect for him! He is…read morethe sweetest guy and works so hard to make your piano absolutely perfect. I can't imagine letting anyone else near my piano.

From the owner: Tuning stability is directly related to prevailing humidity conditions, 42% relative humidity being…read morean ideal condition to maintain piano tunings, glue joints, and snug action screws allowing action mechanism parts to move easily and uniformly. Touch is the result of action mechanism adjustments intended to follow manufacturer's guidelines and generally recognized relationships for consistency and keyboard response. It is a sequence of procedures that can vary in its scope depending on the present status of the action mechanism and the degree to which the pianist is prepared to go. There are many pianos with a keyboard touch that has gone un-checked for many years but which, with even 3 hours of regulation adjustments can be brought into so much more playability and responsiveness making the whole playing experience a pleasure. Tone refers to the nature of hammer felt and the degree of brightness or mellowness, tone color, and projection of sound the piano is currently producing. For the discerning pianist this is an adjustment that makes for more intimate artistic relationship between the player and the piano. To all those interested in the piano I invite your questions and input. I will do my utmost to respond most effectively to your needs. It is a pleasure serving the piano owners of western New York throughout Erie and Niagara counties as a piano tuner and technician. What a vibrant musical community we enjoy here...