I had a great experience at the Wayfair flagship store in Wilmette. It's like an elevated, grown-up version of IKEA! The space is modern and inviting, and the staff is incredibly friendly and helpful. What really sets it apart is being able to see, feel, and even sit on pieces before buying--especially for big purchases like a couch. Seeing colors and materials in person made decision-making so much easier. Plus, it's conveniently located right off the highway. now, if you're looking to pick up something immediately, it's not always going to be available and usually shipped to you but there's plenty of items like dishes and flatware glasses other types of smaller products that are available within store. One other nice to have is that you are able to return site certain items to the store directly and avoid expensive shipping charges that Wayfair likes to charge when you return things. Overall, a really nice, personalized shopping experience and would recommend a visit to check out the Wayfair store. happy decorating!! read more

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I was surprised by the low reviews! I went a week ago with my mom and it has been on my list forever. The store is beautiful and the staff are outstanding. Everywhere we turned someone was eager to help or at least check in. They have a great variety of items all so well organized and the store is super clean and incredibly chic. I cannot wait to go back when I move. I am a total Wayfair stan! I was surprised by the low reviews! I went a week ago with my mom and it has been on my list forever. The store is beautiful and the staff are outstanding. Everywhere we turned someone was eager to help or at least check in. They have a great variety of items all so well organized and the store is super clean and incredibly chic. I cannot wait to go back when I move. I am a total Wayfair stan! read more

I was so excited to be passing by town and seeing this Wayfair location I didn't even know this was a thing! You walk in and it just smells fresh and clean! There are maps and pencils to help shoppers find their way. Staff greats you upon entering with a smile and gives the rundown of the store on both levels. The prices didn't seem that low, but there is a Wayfair outlet in a surrounding area of Schaumburg, which I'm told is very small and things that are discontinued. read more

First let me say I have never been to the physical store. I am more reviewing the online side of the business. I have been ordering from Wayfair now for about 4 years. So far everything I have purchased is still holding up strongly. The prices are good. I have gotten everything from outdoor folding chairs to toilets to a full power reclining sectional. And lots in between. Now do they sell so items that are of questionable quality, sure just like everyone else, but even things that I questioned are still holding up well. I will continue to order online from them. The biggest item I have ordered was a dual sink bathroom vanity, this thing weighed around 500 or so pounds so I paid for room delivery and had them put it in my upstairs master bathroom, all I can say is the 3 guys the put it upstairs earned that extra $150. I could have never gotten it up there. Worth every penny and I still love the way it looks. read more

Wayfair - Picture of my couch, so comfy. - Department Stores Near Me - Wilmette, Illinois

I really enjoyed checking out Wayfair! This took over what was once Lord & Taylor (IYKYK), and I didn't know how massive and organized this place was going to be! The different sections, such as the furniture, outdoor items, bedding/bath, rugs, decor/pillows, lighting, organization tools, kitchen appliances, small appliances, and even items for pets! We really enjoyed looking at the mock restrooms and kitchens, providing ideas on the color scheme and the style, with the lighting fixtures, the tiles, and the finish. Prices are comparable to what you'll see online, but there were some seasonal sales going on. If you get a hankering to nosh, The Porch, which is their casual restaurant, offers coffee, teas, soups and salads, handhelds, and an all-day brunch menu. Located in Edens Plaza, there's plenty of parking available. +well-organized sections +located in Edens Plaza +ample parking read more

Great looking store! Huge selection of furniture, fixtures, and kitchen items. Very helpful and friendly employees. We will be back!

Store is nice but its a ling drive AND the online prices and deals are not there... selection is pretty limited but the customer service is adequate... while I like the concept it is not worth the trip like it is to go to IKEA. Feels like they want to emulate them but do not hit the right note... you shop Wayfair for bargains and it should worthwhile to commute to Evanston... which it didnt seem to deliver. read more

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So far, the experience has been poor. I placed an order through the store, they have the wrong delivery instructions on their FedEx order to me, and I am unable to make the change because it has to go through the store. FedEx can't help. The Wayfair store phone number goes to a national help line for Wayfair and I have been on hold for over 10 minutes. What a mess. You lost a customer Wayfair. I have had enough. read more

There's nothing to improve. I'll never order from there again. Their items are not quality. I've purchased a dresser from them before it looks like it's papier-mâché. It got wet on the corner and bubbled up like I had made it in my basement. read more

Love the huge store where you can look at the furniture before you order it. I was in the market for a new dresser, I looked all over that store and finally found a sturdy and well-made one. I paid and it was a full delivery which means they will deliver the item and install it in any room of the house for you. Glad they had this service as I have narrow stairs and they came and carefully moved it to the bedroom. Highly recommend and please choose full delivery as it is worth any extra charge. These dressers are heavy-duty and so far works flawlessly. read more

Oh my first visit to this store, I enjoyed browsing their aisles looking at patio furniture, bathroom and kitchen sink accessories, bed furnishings, living room furniture, etc. The store was brightly lit, spacious, well-organized, and clean. My interest lied in checking out patio furniture. They had small but good selection. Some of the furniture pieces not only looked nice but also the seating was very relaxing and comfortable. I also checked out their, The Porch, café that serves food and beverages. I purchased a Mango Coconut Latte that was delicious. We received good customer service. The staff members were friendly, helpful, and available for assistance. read more

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This was given as a Mother's day gift and it is absolutely thee best recliner I have ever sat in. Not all big and bulky. Very sleek and it holds up to 350 lbs. Very comfortable and even has an outlet to plug in androids, Iphones and my back massager. Highly recommended. read more

Wayfair - My new best friend has been named Barry. He can sure rock me to sleep! Get chu one people. You won't regret it. It holds up to 350 lbs. - Department Stores Near Me - Wilmette, Illinois

Had a great time browsing this store it's massive and has so much! Will definitely be back, my best friend bought a couch from here and so far so good Staff was super helpful and knowledgeable and I was surprised by the selection! They have everything from home decor, appliances, furniture, home storage, bedding, mattresses, and fixtures like lights sinks, toilets, bathtubs, faucets etc read more

I've ordered a number of items including furniture, bedding, decorations and never had a problem or needed to make a return until now. I inadvertently ordered two of the same item (BUNK BEDS no less) and obviously needed to return one. The app looked straightforward, but confused the number of items and shipping labels I needed. And it turns out while shipping is covered in the delivery, it is NOT covered on the return. So this is a cautionary tale about online ordering from Wayfair. I ended up chatting with customer service to get the return accurately processed. read more

Truthfully, I do not have any issues with the store itself. The employees wandering the store floor are courteous and knowledgeable. My issue comes with the delivery. First using FedEx is a huge mistake on Wayfair's part. Then, upon getting the box home, the box was torn up and retaped. I should have know to refuse it. I took it home and assembled it. There are chipped corners and missing screws and extra parts that I have no idea where they go or their purpose. This is the last time Wayfair gets my money! read more

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I purchased a 41 inch fountain and they delivered the right fountain. The initial pump did not work. I notified Wayfair and they promised to send a new one. I received a receipt/invoice for a totally different 40 inch fountain. The reviews are for the 40 inch fountain and the price I paid was for the 40 inch fountain! Apparently the mere is a SKU mix up and there is no receipt for my fountain. Wayfair promised to refund my money on June 5. To date there has been no refund. I don't have the proper receipt and I did not get the $254 that was promised! The difference with Amazon and Wayfair is that Amazon is fair! Wayfair is just Way! Never again! I have purchased from both companies! This incident has left a bad taste in my mouth! read more

Beautiful store. Smells pretty, but could be toned down a bit. I appreciate being able to see and touch items that I may intend to purchase. There are a lot of different set-ups and models to enjoy. The store is filled with items for both inside your home as well as outdoors. My favorite area was the bathroom as we are looking to remodel the one upstairs this year. They have everything you need to make your house a home from lighting to paintings, candles and even floral arrangements. One visit is definitely not enough to make me happy. Gonna have to grab hubby on the return. I enjoyed eating lunch at the Porch, the brisket panini came highly recommended and it delivered. Barbecued brisket with caramelized onions, fontina cheese, arugula and horseradish. Served with a side of chips and a pickle. Loved the lavender lemonade too. read more

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Ordered a rug. Colors were beautiful. Easy experience. Fast service. Delivered in perfect condition. We'll use them again! 5stars read more

My visit on this day was in search of a new dresser. I was curious what a wayfair store might be like and, as most people are saying, it's a lot like Ikea. I didn't find a dresser that would fit in my space, but I did see lots of fantastic dressers in different styles and at different price points. Which is to say that they have a decent range. I DID end up buying some curtains for both my dining room and bedroom, but they don't have them in actual stock... so you just order it for delivery. It's nice to be able to actually see and feel what your buying in person sometimes, it makes a big difference in determining quality and value. Really, I found the decor options the most interesting. They have lots of artwork laid out by color and theme if your looking for a matching accent piece. So, while I see the appeal of this shopping concept I have to say it just doesn't do much for me. I would come back to see decor options in person as trends change but don't think I'd come back for furniture. read more

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The worst customer service I've ever experienced. My items has delivered and then they post a picture which is not my address. I call immediately and tell them hey you delivered the package to the wrong address. They will not go and get the package. They will not disclose with me where the package went, but say I have to wait 3 to 5 days for the item to reappear. They said if the item does not reappear in the three days, then I will get a refund, but that the item is showing delivered, but it could take up to three days to get delivered to me. I explained there's literally a picture of the item at somebody else's house. I shouldn't have to wait three days for that to be addressed, but whatever so I waited. They told me that the item is still not been recovered and that they will issue me a refund, but it can take up to five days. I wait another week and then I get an email saying that in order for me to even start the process of the refund that I need to provide them with a police report. how can I make a police report with no information I don't know who they sent my item to. I don't know where they sent my item. It has no fault in my own that they sent an item to the wrong address, but yet somehow it becomes my problem and now I have to somehow make a police report that I'm unable to make because I have no information after talking to a customer service for four days where the customer service is telling me, I need to respond to the email. The email telling me that I need to talk to customer service because they are only taking the police report. They can't take any other emails. I keep telling them I don't have a police report but yet they keep saying to submit the police report after arguing with them for over a week long story short they take no responsibility. I lose 700 and something dollars and they do absolutely nothing to make it right. The products are good. The prices are good, but if you don't get your item you're screwed. read more

Looking for outdoor chairs Everything Way over priced and gave me like that ikea vibe . Well I was excited to get there and didn't see anything at all that was great quality or with it - won't be back waste of time read more

I ordered a sectional in May. Was told it would be here 7-10 days. After it had been 2 weeks I reached out and they said that sometimes it can take longer. So I waited til the end of June and still have yet to receive it. Was told that it was delayed at the Los Angeles customs and was not cleared. Was told that they would resend it and yet again it's stuck at Los Angeles customs again. Quite disappointed that a popular website would suck at delivering. Why would my order be sent from Australia and not the USA??? Makes no sense cuz the website says delivery is sent from multiple locations in the US. read more

I'm rewriting this review based on what has happened in the past 2 weeks. Wayfair is the worst shopping experience I've had in my 52 years on planet Earth. We bought a corduroy couch and loveseat from them. We discussed the specifics with the employee we dealt with. We were not going to be able to occupy the apartment for another 7 days. Addition we purchased the three year protection warranty. Needless to say, the couch came early, by about 2 days after purchase.. Our complex was nice enough to bring the merchandise into the apartment, which again we did not yet occupy. We were able to come by the 4 days later after delivery. We were reassured by Wayfair that uninstaller would come by that morning. Upon our hour and a half drive to our new apartment, we learned that the installer would be unavailable to come out that day and try to have and installer come out 2 Days later. That's a lot of zooming back and forth for an hour and a half one way drive. Another installer was due to stop by to put it together a dresser later on that day. That installer agreed to assemble our couch. First amount of damage we saw was a speaker cover was broken off the loveseat. Wayfair did give us a credit. But about 5 days after using this couch, we noticed a small tear near the cup holder. Again we had the 3-year warranty. The warranty is no good. Trash. They refused to fix it and told us to go buy some glue. Excuse me, when you buy a couch, it's supposed to be perfect. Brand new. It's not up to us to fix it. It's up to Wayfair. When we called and complained, we were told that our satisfaction would be guaranteed. Again they offered us a few dollars off the purchase price. I guess it's up to us to find an upholstery repair. But it's all over all experience makes me never want to go in the same shopping plaza as a Wayfair. The the tear maybe small. But I can guarantee over a short period of time that Tear is going to blossom and grow. Way to go Wayfair, you've earned the worst customer service award in my book. Too bad Yelp doesn't offer zero score or even a negative score. read more

Wayfair - Photo of the tear that appeared in our couch. May not look like much but it will grow over time. - Department Stores Near Me - Wilmette, Illinois

I like to say thanks to the two young men who delivered my furniture on Sunday morning they were very professional and quick to organize and bring to my second-floor apartment with no problem. Thank you Christian and Jose. I truly value your service you were both amazing. read more

Came here to check out the brick and mortar store and found a cute cafe with bold flavorful eats. I would definitely recommend going to check them out. It is a walk up service and they bring your food out to your seat. It's a great spot for way break from shopping and decision making. I also found some great deals on decor that I wouldn't find online. read more

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The stuff they sold? Great! No problems. The table and chairs we bought are great quality it seems. Writing this in January 2026. I ordered a table and chairs a month ago. They were estimated a pre-christmas delivery but they were not delivered. They appeared to have a "lost at the doc" status message. They contacted me and because the original order was lost they reordered the table and chairs. They evidently found the original table and chairs, and they were delivered to me. Then the DUPLICATE order was never cancelled when the original order was delivered or found. OK fine. I get on with their support and report to them that it's already delivered and they need to cancel the duplicate order. Twice, several days apart, and NEITHER of them do the work of cancelling the order. So... they deliver it anyway. We leave it in the living room and contact Wayfair to report the duplicate delivery, they respond with an order to pick it up. A few days later my living room is clear as they have picked it up. A week later we then get ANOTHER scheduled pickup date... even though it's already been picked up. Absurd. OK sure, they then turn the pickup over to a third party. Again I contact Wayfair (twice) to get them to cancel the pickup, as there is nothing to pick up! They have the audacity to tell me they can't cancel but I can try and call THEIR third party company WHO THEY contracted with and find a way to convince THEM. As of now, the heck with all of them. The third party company will probably come, I'll tell them there is nothing to pick up, hopefully they will charge Wayfair for their time. WAYFAIR you can DO BETTER. GET A BETTER SUPPORT SYSTEM. If you have support agents who won't get on the phone to solve your problem, you have a crap system. I'm not chasing you and your suppliers around! Next time? I'M NOT GOING TO REPORT THE DUPLICATE DELIVERY. I'm going to accept it and sell it locally. This is too absurd. read more

I haven't purchased anything yet, but I will definitely return. The customer service was excellent, and the staff on the floor were very helpful. They have a wide variety of household furniture and other items. read more

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I've been meaning to come here bc I LOVE Wayfair! Honestly, it was a lot smaller than I thought it'd be. Definitely had some cool demo displays for faucets and showers, where you can test it out. Some of the items were sticky/broken, which was sad. Nice to have the brick and mortar to see some of the more popular items in person. One of the sales agents, Charles, gave us some very helpful info about the difference between Wayfair online and in store, like the return policy and customer service. Basically, it's better to shop in person! I wish this place was much bigger with more things!! I think I need to go check out the outlet in Naperville :) read more

Decent selection, low prices, lots of non-pushy salespeople. We ended up buying several pieces.

I love this store, the displays really help design your home. Scan the tag to find out all of tbe information you need to decide whether to purchase or not. The staff is bappy to help and the even have food after a long afternoon of shopping! read more

Wayfair - Department Stores Near Me - Wilmette, Illinois

It is the first wayfair store in the country!!I Staff qas very helpful. It is 2 storey They havw great collection but unfortunately you dont get everything that you see on their online store.I went to see vanity but they had none :-( The store person told they are learning and yes lot of people come their to check vanity. You can order with store help online so that shipping and return is free. I highly recommend you call and check read more

Wayfair - Department Stores Near Me - Wilmette, Illinois

What a big, fat disappointment of a store. There was so much hype with this store opening and it was honestly pretty good the first two visits. The sparkle and novelty of the store has faded and now it's left with majorly dinged up floor samples, overpriced accessories at every turn, and no help at check-out in sight. Honestly.... They try to showcase every price point for furniture, which is a great theory, but not so effective when customers can see firsthand how cheap most of the items are and how they wear terribly. It's just trash from china. And now, not even "cheap" anymore. Might as well go to ikea again at this price point. They literally had to remove check out turnstiles because they didn't have enough staff, or demand, or both. Half the store is a sterile ghost town. Highlight - the "sale" section by checkout is the area where they dump damaged beyond repair floor models and seasonal items and try to hoodwink you into thinking you're getting a deal. Tiny, scratched tin candles on sale for $14.99! Chicago bears tumblers for 27.99 on sale! One, unpaired, chipped nightstand for only $185! What a disaster. The coffee shop oddly thinks it's smart to attract people by making their prices even higher than Starbucks - $6 for a cake pop.... You joking me? Not lots of mom's with moody kids in their cart lining up to grab one of those. The once plentiful menu has also been cut in half and is also underwhelming overpriced and mediocre. So much potential! Loved the idea of getting a beer to walk around the store with. Or grabbing a delish sandwich or salad to go (not for over $15 you crazies!) The people working there look miserable and unenthused. Everything in sight screams lazy, tired and worn. It's honestly such a disappointment and if they don't turn things around, I'm not sure a store front is going to be a good business model for Wayfair. Management and marketing need to clean up shop and make it an experience worth coming back for or I sense this store won't last much longer. I gave 3 stars for potential... but the experience currently is a 2. read more

Wayfair is a joke they promised delivery today and never showed up now I guess I'm supposed to sleep on the floor? Do not do business with this company it is way more out there read more

Stopped in today as we were looking for outdoor summer furniture items. Service was outstanding and Dan helped us find exactly what we were looking for. We noticed they had much more than we anticipated on seeing and were pleasantly surprised. Value is relative. What we found we feel was a fair price. We will definitely be back ! Thanks guys , well done read more

I purchased a couch last June online. We assembled it and began using it. One adult has been sitting on it daily. It has not been abused in any way, yet it is collapsing like a sinkhole in the middle of the couch between the first and middle cushion. I requested either a replacement, refund or store credit for the amount I paid. Wayfair pretends they will help you resolve problems you have with their merchandise. Unfortunately, their customer service isn't really service. They wanted pictures. I sent them. They responded that it looked like the frame was giving way and that isn't something they would cover, but to be nice, they would give me 10% off my next order. No thanks. I will NEVER buy anything from them again. This couch lost all value in 10 months! We saved nothing buying it. read more

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Twice we bought brookstone grills through Wayfair for under $100 and twice we had to turn in as counterfeit purchases from China. Never received the advertised product either time. Stay away from deals too good to be true. However we have had other good experiences with Wayfair. Hence 3 stars rather than 1. read more

Surprisingly good food, and great drinks offered at the cafe! The lay out of the store is nice as well. Overall, worth the drive out from Chicago! read more

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I went to the Wayfair store at the end of May 2026. I was in the market for a floor lamp, an ergonomic office chair, new bed sleeping pillows and a 30" bathroom sink with vanity. I found ALL these items at a very reasonable price point. There is ample parking and it is FREE. It was EZ to find the store and EZ to navigate to the store from my home base. The prices are good, and the quality is also good. Some items were a bit higher priced; however, the majority of items I viewed were affordable, and within my budget/price point. I don't normally write reviews for stores since I rarely go to a brick-and-mortar store for shopping. However, I was impressed with the customer service I received, the prices and the size of the store, coupled with a wide variety of home items. There is a 2nd level at the store. IF you are an individual who cannot physically walk up stairs you can take elevator. The bathroom vanity was shipped to my home, and it was already fully assembled. I hired my cousin to install the vanity and paid him instead. Plus, I save a bit of money having him install the bathroom vanity. Wayfair also offers installation (for a fee). My cousin stated it was "very easy" to install. read more

What a cool store! Like our big boxed Swedish neighbor, & a lot more. Found some really cool finds with prices that didn't make me gasp. Looking forward to checking it out again. read more

Wayfair - Your canine bed awaits, Sire. - Department Stores Near Me - Wilmette, Illinois

What a hot mess of an organization. We spent nearly 1500.00 on a new sofa...all good except Wayfair doesn't tell you but their "touted" free delivery is having a Fed Ex truck dump the boxes in your front yard a day before they are to be delivered...and with zero notification to the owner they are being delivered. The customer service person at Wayfair in Wilmette explained that was their normal.procedure. Wayfair also does not alert the customer of this delivery "approach" when in the sales discussion process. They offer "free " delivery and set up for an extra charge. Failing to say your furniture will sit in your front yard [with no delivery notification]. They such and not worth our future business. Douglas K. PS - I suspect this happens a lot as the Wayfair person on the phone when I called to complain had answers that I think she had a lot of previous practice with . The Epilogue to our experience with Wayfair... Epilogue. My wife spoke with their customer service line as I did a Yelp review...Minnie was more effective at getting an appropriate response [a 15% credit applied to our purchase]. The funny part is - I was ten minutes late for a business lunch as i was dealing with this delivery issue....and when I got there I explained why I was late to my two dining partners. One exclaimed - "I had the same thing happen! Wayfairs delivery folks dumped five boxes in my front yard....I opened them and two pieces were wrong....Wayfair said "keep them" and replaced them with two more pieces that were also wrong"......so I had three good pieces and four mismatched...." My other dining partner offered - "my wife is a residential interior designer and she used to use Wayfair, but they couldn't coordinate delivery times, got orders wrong etc" so she went elsewhere". The waitress where we were dining [Acanto] overheard our discussion and chimed in she "had an experience where Wayfair dumped a delivery in front of her apartment - on the sidewalk.... ". We could have done a Wayfair service survey at a very full Acanto restaurant and probably had fodder for a good "Seinfeld" episode. read more

Wayfair - Boxes left on the sidewalk- which i discovered when I went outside to go to the store.... - Department Stores Near Me - Wilmette, Illinois