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    Wayfair

    2.3 (150 reviews)
    Closed 10:00 am - 8:00 pm

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    Mina H.

    Store is nice but its a ling drive AND the online prices and deals are not there... selection is pretty limited but the customer service is adequate... while I like the concept it is not worth the trip like it is to go to IKEA. Feels like they want to emulate them but do not hit the right note... you shop Wayfair for bargains and it should worthwhile to commute to Evanston... which it didnt seem to deliver.

    Collapsing couch.

    I purchased a couch last June online. We assembled it and began using it. One adult has been sitting on it daily. It has not been abused in any way, yet it is collapsing like a sinkhole in the middle of the couch between the first and middle cushion. I requested either a replacement, refund or store credit for the amount I paid. Wayfair pretends they will help you resolve problems you have with their merchandise. Unfortunately, their customer service isn't really service. They wanted pictures. I sent them. They responded that it looked like the frame was giving way and that isn't something they would cover, but to be nice, they would give me 10% off my next order. No thanks. I will NEVER buy anything from them again. This couch lost all value in 10 months! We saved nothing buying it.

    Hersh A.

    Oh my first visit to this store, I enjoyed browsing their aisles looking at patio furniture, bathroom and kitchen sink accessories, bed furnishings, living room furniture, etc. The store was brightly lit, spacious, well-organized, and clean. My interest lied in checking out patio furniture. They had small but good selection. Some of the furniture pieces not only looked nice but also the seating was very relaxing and comfortable. I also checked out their, The Porch, café that serves food and beverages. I purchased a Mango Coconut Latte that was delicious. We received good customer service. The staff members were friendly, helpful, and available for assistance.

    Photo of the tear that appeared in our couch. May not look like much but it will grow over time.
    Phil W.

    I'm rewriting this review based on what has happened in the past 2 weeks. Wayfair is the worst shopping experience I've had in my 52 years on planet Earth. We bought a corduroy couch and loveseat from them. We discussed the specifics with the employee we dealt with. We were not going to be able to occupy the apartment for another 7 days. Addition we purchased the three year protection warranty. Needless to say, the couch came early, by about 2 days after purchase.. Our complex was nice enough to bring the merchandise into the apartment, which again we did not yet occupy. We were able to come by the 4 days later after delivery. We were reassured by Wayfair that uninstaller would come by that morning. Upon our hour and a half drive to our new apartment, we learned that the installer would be unavailable to come out that day and try to have and installer come out 2 Days later. That's a lot of zooming back and forth for an hour and a half one way drive. Another installer was due to stop by to put it together a dresser later on that day. That installer agreed to assemble our couch. First amount of damage we saw was a speaker cover was broken off the loveseat. Wayfair did give us a credit. But about 5 days after using this couch, we noticed a small tear near the cup holder. Again we had the 3-year warranty. The warranty is no good. Trash. They refused to fix it and told us to go buy some glue. Excuse me, when you buy a couch, it's supposed to be perfect. Brand new. It's not up to us to fix it. It's up to Wayfair. When we called and complained, we were told that our satisfaction would be guaranteed. Again they offered us a few dollars off the purchase price. I guess it's up to us to find an upholstery repair. But it's all over all experience makes me never want to go in the same shopping plaza as a Wayfair. The the tear maybe small. But I can guarantee over a short period of time that Tear is going to blossom and grow. Way to go Wayfair, you've earned the worst customer service award in my book. Too bad Yelp doesn't offer zero score or even a negative score.

    View from upstairs
    Lisa P.

    Beautiful store. Smells pretty, but could be toned down a bit. I appreciate being able to see and touch items that I may intend to purchase. There are a lot of different set-ups and models to enjoy. The store is filled with items for both inside your home as well as outdoors. My favorite area was the bathroom as we are looking to remodel the one upstairs this year. They have everything you need to make your house a home from lighting to paintings, candles and even floral arrangements. One visit is definitely not enough to make me happy. Gonna have to grab hubby on the return. I enjoyed eating lunch at the Porch, the brisket panini came highly recommended and it delivered. Barbecued brisket with caramelized onions, fontina cheese, arugula and horseradish. Served with a side of chips and a pickle. Loved the lavender lemonade too.

    Cassady H.

    My visit on this day was in search of a new dresser. I was curious what a wayfair store might be like and, as most people are saying, it's a lot like Ikea. I didn't find a dresser that would fit in my space, but I did see lots of fantastic dressers in different styles and at different price points. Which is to say that they have a decent range. I DID end up buying some curtains for both my dining room and bedroom, but they don't have them in actual stock... so you just order it for delivery. It's nice to be able to actually see and feel what your buying in person sometimes, it makes a big difference in determining quality and value. Really, I found the decor options the most interesting. They have lots of artwork laid out by color and theme if your looking for a matching accent piece. So, while I see the appeal of this shopping concept I have to say it just doesn't do much for me. I would come back to see decor options in person as trends change but don't think I'd come back for furniture.

    Tasha M.

    Came here to check out the brick and mortar store and found a cute cafe with bold flavorful eats. I would definitely recommend going to check them out. It is a walk up service and they bring your food out to your seat. It's a great spot for way break from shopping and decision making. I also found some great deals on decor that I wouldn't find online.

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    26 days ago

    Decent selection, low prices, lots of non-pushy salespeople. We ended up buying several pieces.

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    Page 1 of 4

    Ask the Community - Wayfair

    Review Highlights - Wayfair

    e. The café is a wonderful meeting place, and the restrooms (on both floors) are among the finest I've seen anywher

    Mentioned in 3 reviews

    Read more highlights

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    Talia

    Talia

    (16 reviews)

    $$$

    I absolutely love this place. I've bought some of my favorite miniskirts & sweaters here. (They…read morealways snag me with their windows.) The styles are so unique. (They do all their buying in Europe.) it's definitely higher end, though I have also found some really great things on their sale rack. This is retail at its finest due to the personal attention. The owners are so sweet and very honest. (Plus, they have great taste.) They'll style you and happily bring you things if you'd like. I can always count on them - if something doesn't look good they'll let me know. I've also bought things off of their Instagram and they happily drop it off at my home in one of their gorgeous bags. That's awesome. I always leave with great styles & feeling cheerful. I have several friends who feel the same. .

    I happened upon this store as it was on my way to an event. I don't live far, but haven't done a…read morelot since Covid 19 hit us over 1 year ago. It's a beautiful warm and humid day in Chicago and the walk was good. The place is very quaint and small but well lit for shopping. It's a woman's boutique specializing in European clothing. The major designer is Solar and I have not heard of it, but designs are suited for a dressier woman. Thankfully that counts me in as I work in an office where jeans are not allowed and it's conservative so the weekends I can go casual. Back to the store the sizes are European and the lady at the counter (I am assuming is the owner) was very kind to tell me that 34 is usually x-small, 36 is small and 38 is medium. I'm usually a medium but some of her clothing allow for a 34 when I tried on a pair of white slacks. It had a great fit, but buying white is difficult because the material may be more revealing than you might like. Her clothes has many price points as she indicated and sales from the previous season is 20% off. Her summer selection drove me to walk in full of blight yellows, pink, and orange. Do stop in if you're in the neighborhood and support local small businesses!

    Uncharted - View from parking lot

    Uncharted

    (5 reviews)

    I wanted to stop by Uncharted to restock on some moisturizer, then I accidentally discovered online…read morethat there was another location right next to the Walgreens where I was already planning a pickup, what are the odds? This Uncharted is similar to the one in Arlington Heights, which looked somewhat newer. It also had many different departments, each selling trendy merchandise. There seemed to be a lot of cute things that I could browse had I had more time to shop. I ended up grabbing several boxes of moisturizer and headed to checkout. The cashier was very friendly; she called some manager trying to check if I could combine two deals at the same time. I had a 10% off the entire purchase for the first time for rewards member coupon, and a monthly $5 coupon. As she apparently did not get a clear answer, she scanned both barcodes to let the system decide. It worked and saved me over $15. That's perfect customer service! I will be back to shop more for sure.

    My teen daughter made her way to this store a few months ago with friends and came home with a…read morejellycat which is all the rage among kids and teens right now. For those who haven't jumped on the jellycat bandwagon they are super soft overpriced stuffed animals. And while Uncharted has a nice collection of jellycats they also have many other products (candy, journals, toys, hats and more). If you need a gift for someone I guarantee you can find something here! My youngest was super jealous of his sisters jellycat so of course we had to go back with him. And it's impossible to leave uncharted with just one thing! I was confused by how my daughter and her friends could kill an hour in one store, but I found myself doing the same.

    Love Shack Fancy - Loved the Chicago bracelets among other things

    Love Shack Fancy

    (5 reviews)

    This store is absolutely beautiful, and what makes it even better is the friendly and attentive…read moresales staff. They're always on the lookout to ensure we have everything we need, checking sizes and inventory to see if there's anything we might want that they can order for us. We're so glad we're there shopping. The only negative thing I have to say about the store is the customers. It's frustrating when people come in, try on clothes regardless if their size is available, just to post on their social media accounts. Being clear they have no intention of buying anything. We had to wait half an hour for a dressing room because someone was on a live. Completely understand. Social media king, it's just a little frustrating. When you're actually a customer trying to buy. That's not on the store. That's not on the staff. That is strictly on the customers. But highly recommend the store and the sales staff, and the merchandise. Absolutely beautiful.

    Whenever we travel my daughter's first request is that we visit Love Shack Fancy and I always think…read moreto myself "how do we not have our own Love Shack Fancy" in Chicago yet! I've been to them in LA, Greenwich, NYC, Charleston, Palm Beach and elsewhere...but no chicago. Back in March we were shopping our way thru LA when I asked the sales associate the very same question and she said "well you're in luck because I hear one is opening up in Wilmette this year?" I figured she must be confused since there was nowhere in Wilmette that made sense to put a Love Shack Fancy, but she was correct. About a month later I heard that they would be turning Wilmette's Plaza de Lago into a shoppers paradise, which included Love Shack Fancy! There's so many amazing stores going into Plaza de Lago, but all my 14 year out cares about is Love Shack Fancy and she's been eagerly awaiting opening day. When we heard September 19th was the big day she suggested we camp out the night before. Um, no. I did offer to take her to their opening during her school at school, but then we scored an invite to their VIP grand opening the evening before...I told her to invite a few friends and let's shop! I think the girls spent more time making tiktoks and taking pics than shopping, but my wallet was OK with that. However, we did spend a lot of time admiring all the frilly adorable clothes...and purchased a few things. i liked that they had a few Chicago items for sale such as bracelets and a sweatshirt to make it special/different from over LSF stores. All the sales associates there couldn't be more friendly whether they were visiting from other stores (we saw a few that helped us in Greenwich during our last visit!) or will be working there full-time (shout out to Carly who was very friendly to my daughter and her friends). Everyone in the store, whether they worked there or visiting, was dressed to impress in LSF and while i usually find it to be a younger brand definitely found myself admiring some things for myself. I have a feeling we'll be back a lot, although i think my 14 year old is going to need a job with this just 15 minutes from our house!

    Jos. A. Bank

    Jos. A. Bank

    (15 reviews)

    $$$

    Terribly managed store. My husband spent hundreds of dollars and the staff could not have been less…read morehelpful. He was there for two hours, searching for his own pants and socks and shirts, when he asked to use the bathroom. The answer was No. NO bathroom? He wan't finished shopping and had to go. So he walked outside and peed in the alley. Ha! Thanks Wilmette Joseph A Banks. Also, they crossed out a $25 price on a three pack of socks and rang it up at $34. I guess when they have a sale they increase prices. The Evanston location was SO much better. We are done shopping here.

    Believe the other reviews, this place is AWFUL! This is one of my top worst customer service…read moreexperiences ever. We went to make an exchange when we walked in the store only had 1 other person and 4 people working there. We stood around for about 10 minutes waiting for assistance while the staff just walked around the store. They obviously saw us but decided to make us wait. We asked about the exchange and the looked around for a little bit picking out a new sweater. Once we had decided what we were going to exchange we stood by the register waiting about 20 minutes for help, there was one person checking out a customer and the three other employees were just standing and talking. Once we finally got help we were told the manager would have to assist us and were directed to another register. The manager took his sweet time and we waited another 10 minutes while he was talking to another staff member. We were standing about 30 feet in front of his direct line of sight so he clearly saw us waiting. He did apologize for the wait but it did not seem sincere at all. After he rung in our exchange, we owed about 4 cents. He said he would cover that for us since we had to wait.......gee thanks! I would rather have paid the 4 cents than wait 30 minutes to make my exchange! It was more insulting than helpful, 30 minuets of my time is worth much more than 4 cents. The store in the loop is 10x better, the customer service there is great. I will never make the mistake of coming here again. And the loop store apparently gets there stuff in several months before this store. The item we exchanged was purchased from the loop store about 2 months prior, and this store told us they had just got these items in.

    Chantilly Lace Lingerie - Another top-seller here....

    Chantilly Lace Lingerie

    (51 reviews)

    $$$

    I used to recommend this place all the time. I will never…read morerecommend them again! I brought my 84-year-old mother in to get some new bras. They had to order her a couple and she paid for them. That was in November. It is now February. These people refuse to answer the phone. They only communicate by text. She is 84! We finally got a hold of someone and they refuse to give her a refund because they gave her "a birthday discount". They have now been holding onto her money since November and told her they have no idea when the bras will be in. All we want is a refund and they refused to do so. Absolutely disgusting customer service and a horrible way to treat an elderly woman. Shame on them! If I could give them zero stars, I would. Very disappointing

    Posting anonymously out of respect for my daughter, but I feel strongly that this needs to be said…read more We visited Chantilly Lace in Wilmette today, and I was completely stunned by the behavior of the owner. When we asked for help, she dismissed us without a second glance--as if we didn't belong. If it hadn't been for a remarkable salesperson named Bella, we would've walked out on the spot. Bella was calm, respectful, and incredibly kind to my daughter. She treated her with dignity and care during a difficult and deeply personal fitting process. It's important to note: very few places still offer this level of specialized help. Bella did it with grace--and was then openly mocked by the owner in front of us. That a younger business owner would belittle a more experienced and clearly valued staff member, especially in front of customers, is not just unprofessional--it borders on workplace harassment. When I got home, I looked up reviews- multiple sites. The pattern is undeniable: customers repeatedly praise the staff--while calling out the owner's outrageous behavior. And disturbingly, she often responds to reviews by insulting the customers themselves. One person described how a disabled individual was ridiculed. Sadly, this has become more common. A boutique in Northbrook called Such a Deal became notorious for shaming young girls who didn't match the owner's preferred body type. That store eventually closed. Max's in Highland Park also developed a reputation for demeaning its customers. While it's still open, the backlash permanently altered its client base--and its standing in the community. To Bella: thank you. You were the only reason we stayed. You treated my daughter like she mattered. You deserve better.

    Wayfair - deptstores - Updated May 2026

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