great experience ,simple fast and easy to deal with them.all worker was respectable and help us fast and nice.

I've been in here several times since they opened and on every visit always managed to find something to purchase however, it's been rather small. I have not committed yet to any furniture from Wayfair yet however, I'm sure I will in the near future. Every time I come in here, it is fully stocked super clean, and there is always staff waiting to greet you and help you. Regardless of what department you are in they are always super helpful and always walking around some type of a flip chart or an iPad. They also tend to have some really good sales in here depending on when you come in. The clearance area is also quite intriguing too. If you take your time to go through it. I'm glad they're here. I'm glad they're in a place that has lots of ample free parking as well. I do look forward to actually purchasing bigger items in the near future. By the way, they also have a small café in here, which is great. read more

I'm loving this idea of online only store opening a brick and mortar location to be able to visit and view/touch/feel products. The Wilmette Wayfair store has two levels that are organized into shopping categories. When looking at products, there are tags showing original prices, sale prices, as well as a qr code to be directly sent to the product website page. This makes it extremely easy to confirm liked products to their website. The first level offers areas for online order pickup, return orders, and a small cafe for food and drinks. They also have specialty areas for mattresses, home renovations, and design studio (kitchen, bath, cabinetry, etc). Parking was easy to navigate. Overall, I was very impressed by this store, the cleanliness, and the organization/availability of products. read more

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Wayfair is a disaster. I ordered four things and all four orders were screwed up. 1) Desk arrived and was assembled by tech who said some pieces were broken and had to be ordered. Would take more than a week. A week came and went. Replacement parts never arrived. Called Wayfair who said parts won't be here for another 10 days -- so three weeks to get replacement parts! And who knows if they will even arrive then. 2). Ordered a filing cabinet. Arrived with a huge dent. Called Wayfair and was told I had to bring it to FedEx myself. 3). Ordered a rug pad 10x14. Got a pad that's much bigger. Still waiting for it to be picked up by Wayfair. 4). Ordered a replacement rug pad. Told the guy I needed it by Tuesday. He swore to me it would be here. It's now Friday and it's still not here. Each time I call Wayfair I get a different story depending on who I talk to. Order at your own risk!!! read more

I used to like Wayfarer but no more I used to like Wayfarer but no more. I order a bohemian 12" towel hanger made of rope and wood. I paid $27. I received a 3" diameter wood ring, you can hang a tissue from it. When they called they told me this is what I ordered. No way! I went back and looked at the picture it's obvious not right. The choices they give for return all involve paying for shipping. No way Im going to pay for their error! Beware read more

Wayfair - What I ordered and what I got - Department Stores Near Me - Wilmette, Illinois

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I had a great experience at the Wayfair flagship store in Wilmette. It's like an elevated, grown-up version of IKEA! The space is modern and inviting, and the staff is incredibly friendly and helpful. What really sets it apart is being able to see, feel, and even sit on pieces before buying--especially for big purchases like a couch. Seeing colors and materials in person made decision-making so much easier. Plus, it's conveniently located right off the highway. now, if you're looking to pick up something immediately, it's not always going to be available and usually shipped to you but there's plenty of items like dishes and flatware glasses other types of smaller products that are available within store. One other nice to have is that you are able to return site certain items to the store directly and avoid expensive shipping charges that Wayfair likes to charge when you return things. Overall, a really nice, personalized shopping experience and would recommend a visit to check out the Wayfair store. happy decorating!! read more

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First let me say I have never been to the physical store. I am more reviewing the online side of the business. I have been ordering from Wayfair now for about 4 years. So far everything I have purchased is still holding up strongly. The prices are good. I have gotten everything from outdoor folding chairs to toilets to a full power reclining sectional. And lots in between. Now do they sell so items that are of questionable quality, sure just like everyone else, but even things that I questioned are still holding up well. I will continue to order online from them. The biggest item I have ordered was a dual sink bathroom vanity, this thing weighed around 500 or so pounds so I paid for room delivery and had them put it in my upstairs master bathroom, all I can say is the 3 guys the put it upstairs earned that extra $150. I could have never gotten it up there. Worth every penny and I still love the way it looks. read more

Wayfair - Picture of my couch, so comfy. - Department Stores Near Me - Wilmette, Illinois

I really enjoyed checking out Wayfair! This took over what was once Lord & Taylor (IYKYK), and I didn't know how massive and organized this place was going to be! The different sections, such as the furniture, outdoor items, bedding/bath, rugs, decor/pillows, lighting, organization tools, kitchen appliances, small appliances, and even items for pets! We really enjoyed looking at the mock restrooms and kitchens, providing ideas on the color scheme and the style, with the lighting fixtures, the tiles, and the finish. Prices are comparable to what you'll see online, but there were some seasonal sales going on. If you get a hankering to nosh, The Porch, which is their casual restaurant, offers coffee, teas, soups and salads, handhelds, and an all-day brunch menu. Located in Edens Plaza, there's plenty of parking available. +well-organized sections +located in Edens Plaza +ample parking read more

I had a really great shopping experience thanks to an associate by the name of Liz‼ I happened to stumble into the store a little bit ago for the first time with a particular idea in mind and Liz absolutely changed that and helped me out so much on a browsing day that she literally turned me into a regular. Also, I did want to mention Sachi S. it really makes the difference having Sachi at the front she is amazing and made me feel valued and right home because of her and Liz, I ended up coming back and becoming a customer‼ Thank you for hiring such incredible excellence in customer service‼. read more

I was so excited to be passing by town and seeing this Wayfair location I didn't even know this was a thing! You walk in and it just smells fresh and clean! There are maps and pencils to help shoppers find their way. Staff greats you upon entering with a smile and gives the rundown of the store on both levels. The prices didn't seem that low, but there is a Wayfair outlet in a surrounding area of Schaumburg, which I'm told is very small and things that are discontinued. read more

Store is nice but its a ling drive AND the online prices and deals are not there... selection is pretty limited but the customer service is adequate... while I like the concept it is not worth the trip like it is to go to IKEA. Feels like they want to emulate them but do not hit the right note... you shop Wayfair for bargains and it should worthwhile to commute to Evanston... which it didnt seem to deliver. read more

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Great looking store! Huge selection of furniture, fixtures, and kitchen items. Very helpful and friendly employees. We will be back!

I was surprised by the low reviews! I went a week ago with my mom and it has been on my list forever. The store is beautiful and the staff are outstanding. Everywhere we turned someone was eager to help or at least check in. They have a great variety of items all so well organized and the store is super clean and incredibly chic. I cannot wait to go back when I move. I am a total Wayfair stan! I was surprised by the low reviews! I went a week ago with my mom and it has been on my list forever. The store is beautiful and the staff are outstanding. Everywhere we turned someone was eager to help or at least check in. They have a great variety of items all so well organized and the store is super clean and incredibly chic. I cannot wait to go back when I move. I am a total Wayfair stan! read more

There's nothing to improve. I'll never order from there again. Their items are not quality. I've purchased a dresser from them before it looks like it's papier-mâché. It got wet on the corner and bubbled up like I had made it in my basement. read more

When I bought a bed frame with Wayfair, it delivered a package with a roach on the box tape . It was alarming to see it that had to open the package outside of the door. Think twice before ordering from Wayfair. .. It was most unpleasant experience in buying an item online. Good luck. read more

Will not shop Wayfair again. I ordered one gold and one black sets of bathroom hardware (towel racks, etc) and shipped them to our builder in another state. We are now installing them only to find both are black - they sent the wrong item. I'm willing to return the unused set for a replacement gold set, but they refuse to allow - it's past 30 days. This is not a return, it's a replacement for their wrongly sent item. Not good business! Very upset with them. read more

Love the huge store where you can look at the furniture before you order it. I was in the market for a new dresser, I looked all over that store and finally found a sturdy and well-made one. I paid and it was a full delivery which means they will deliver the item and install it in any room of the house for you. Glad they had this service as I have narrow stairs and they came and carefully moved it to the bedroom. Highly recommend and please choose full delivery as it is worth any extra charge. These dressers are heavy-duty and so far works flawlessly. read more

Oh my first visit to this store, I enjoyed browsing their aisles looking at patio furniture, bathroom and kitchen sink accessories, bed furnishings, living room furniture, etc. The store was brightly lit, spacious, well-organized, and clean. My interest lied in checking out patio furniture. They had small but good selection. Some of the furniture pieces not only looked nice but also the seating was very relaxing and comfortable. I also checked out their, The Porch, café that serves food and beverages. I purchased a Mango Coconut Latte that was delicious. We received good customer service. The staff members were friendly, helpful, and available for assistance. read more

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Recently purchased an 8 x 10 rug that was polyester, but looked like a nice flat weave in the photos. In reality, it has a polyester sheen to it and is really tacky looking. I called Wayfair customer service and got the runaround for 45 minutes. I insisted on talking to a live person and that representative kept insisting that I upload a photo through the Wayfair portal. I tried multiple times and explained that I am not tech savvy. Luckily, I insisted that the representative stay on the phone with me until we resolved the situation. He eventually said that he would note in the system that I did not have to upload a photo. This was after 20 solid minutes of going round and round about this.. Another thing I noticed is that I kept saying that I wanted the return back on my credit card and he kept saying; you want it on a credit to Wayfair? Very, very frustrating and I doubt that I will do business with them again. read more

Had a great time browsing this store it's massive and has so much! Will definitely be back, my best friend bought a couch from here and so far so good Staff was super helpful and knowledgeable and I was surprised by the selection! They have everything from home decor, appliances, furniture, home storage, bedding, mattresses, and fixtures like lights sinks, toilets, bathtubs, faucets etc read more

Beautiful store. Smells pretty, but could be toned down a bit. I appreciate being able to see and touch items that I may intend to purchase. There are a lot of different set-ups and models to enjoy. The store is filled with items for both inside your home as well as outdoors. My favorite area was the bathroom as we are looking to remodel the one upstairs this year. They have everything you need to make your house a home from lighting to paintings, candles and even floral arrangements. One visit is definitely not enough to make me happy. Gonna have to grab hubby on the return. I enjoyed eating lunch at the Porch, the brisket panini came highly recommended and it delivered. Barbecued brisket with caramelized onions, fontina cheese, arugula and horseradish. Served with a side of chips and a pickle. Loved the lavender lemonade too. read more

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Disastrous shipping from Wayfair. Our item arrive broken twice and the third time it was delayed by Fed Ex. I will stay away from Wayfair and choose Amazon instead. Wayfair and Fed Ex is a terrible partnership. Do better ! read more

My visit on this day was in search of a new dresser. I was curious what a wayfair store might be like and, as most people are saying, it's a lot like Ikea. I didn't find a dresser that would fit in my space, but I did see lots of fantastic dressers in different styles and at different price points. Which is to say that they have a decent range. I DID end up buying some curtains for both my dining room and bedroom, but they don't have them in actual stock... so you just order it for delivery. It's nice to be able to actually see and feel what your buying in person sometimes, it makes a big difference in determining quality and value. Really, I found the decor options the most interesting. They have lots of artwork laid out by color and theme if your looking for a matching accent piece. So, while I see the appeal of this shopping concept I have to say it just doesn't do much for me. I would come back to see decor options in person as trends change but don't think I'd come back for furniture. read more

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This was given as a Mother's day gift and it is absolutely thee best recliner I have ever sat in. Not all big and bulky. Very sleek and it holds up to 350 lbs. Very comfortable and even has an outlet to plug in androids, Iphones and my back massager. Highly recommended. read more

Wayfair - My new best friend has been named Barry. He can sure rock me to sleep! Get chu one people. You won't regret it. It holds up to 350 lbs. - Department Stores Near Me - Wilmette, Illinois

So far, the experience has been poor. I placed an order through the store, they have the wrong delivery instructions on their FedEx order to me, and I am unable to make the change because it has to go through the store. FedEx can't help. The Wayfair store phone number goes to a national help line for Wayfair and I have been on hold for over 10 minutes. What a mess. You lost a customer Wayfair. I have had enough. read more

I've ordered a number of items including furniture, bedding, decorations and never had a problem or needed to make a return until now. I inadvertently ordered two of the same item (BUNK BEDS no less) and obviously needed to return one. The app looked straightforward, but confused the number of items and shipping labels I needed. And it turns out while shipping is covered in the delivery, it is NOT covered on the return. So this is a cautionary tale about online ordering from Wayfair. I ended up chatting with customer service to get the return accurately processed. read more

Accidentally bought the wrong size bed frame for a guest room. Went to put it together 2 months after receiving it and noticed the mistake. Turns out that you can't exchange anything after 30 days. No wiggle room, just "you messed up, haha!" In this day and age, customer service should be through the roof, instead, it really sucks at Wayfair. read more

I bought a sofa & kitchen island last week (before labor day weekend). I was told the kitchen island would arrive Thursday of last week & the sofa Sunday. Then I was noticed the kitchen island was out of stock so they canceled it and refunded. They still don't know when the sofa will be delivered!!!!+! read more

Wayfair is giving me anxiety and high blood pressure!! I promise to NEVER buy from Wayfair again! My experience from the very first EXPECTED delivery was a clusterfu**! I ordered two beds to be delivered and assembly for both. So why tf wouldn't Wayfair just have the same service pro come to my house and assemble both beds instead of having me wait ALL DAY for two different people to show up to my house at two different times? But one showed up put the bed together and left, then the other one cancelled on me last minute...I JUST HAD SOMEONE HERE WHO COULD PUT BOTH BEDS TOGETHER, NOW HE'S GONE! That was at the beginning of August. Now, here we are August 24, and for the past 5 days WAYFAIR has been scheduling assemblies for my son's bed and canceling about 1 hour before expected arrival! This is PISS POOR customer service! I AM DONE! Wayfair come get ALL OF YOUR BEDS OUT OF MY HOUSE!! I want a refund on my membership and yall honestly need to compensate me for the time I've had to take out of my schedule to deal with this BS!! Not worth my time because my time is my money!! Wayfair has taken way too much of my time!! read more

I like to say thanks to the two young men who delivered my furniture on Sunday morning they were very professional and quick to organize and bring to my second-floor apartment with no problem. Thank you Christian and Jose. I truly value your service you were both amazing. read more

Came here to check out the brick and mortar store and found a cute cafe with bold flavorful eats. I would definitely recommend going to check them out. It is a walk up service and they bring your food out to your seat. It's a great spot for way break from shopping and decision making. I also found some great deals on decor that I wouldn't find online. read more

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I'm rewriting this review based on what has happened in the past 2 weeks. Wayfair is the worst shopping experience I've had in my 52 years on planet Earth. We bought a corduroy couch and loveseat from them. We discussed the specifics with the employee we dealt with. We were not going to be able to occupy the apartment for another 7 days. Addition we purchased the three year protection warranty. Needless to say, the couch came early, by about 2 days after purchase.. Our complex was nice enough to bring the merchandise into the apartment, which again we did not yet occupy. We were able to come by the 4 days later after delivery. We were reassured by Wayfair that uninstaller would come by that morning. Upon our hour and a half drive to our new apartment, we learned that the installer would be unavailable to come out that day and try to have and installer come out 2 Days later. That's a lot of zooming back and forth for an hour and a half one way drive. Another installer was due to stop by to put it together a dresser later on that day. That installer agreed to assemble our couch. First amount of damage we saw was a speaker cover was broken off the loveseat. Wayfair did give us a credit. But about 5 days after using this couch, we noticed a small tear near the cup holder. Again we had the 3-year warranty. The warranty is no good. Trash. They refused to fix it and told us to go buy some glue. Excuse me, when you buy a couch, it's supposed to be perfect. Brand new. It's not up to us to fix it. It's up to Wayfair. When we called and complained, we were told that our satisfaction would be guaranteed. Again they offered us a few dollars off the purchase price. I guess it's up to us to find an upholstery repair. But it's all over all experience makes me never want to go in the same shopping plaza as a Wayfair. The the tear maybe small. But I can guarantee over a short period of time that Tear is going to blossom and grow. Way to go Wayfair, you've earned the worst customer service award in my book. Too bad Yelp doesn't offer zero score or even a negative score. read more

Wayfair - Photo of the tear that appeared in our couch. May not look like much but it will grow over time. - Department Stores Near Me - Wilmette, Illinois

Looking for outdoor chairs Everything Way over priced and gave me like that ikea vibe . Well I was excited to get there and didn't see anything at all that was great quality or with it - won't be back waste of time read more

Some of the worst purchases of my life! I've had better luck, from a cereal box. I've bought furniture, dinnerware, etc. All crap!

Truthfully, I do not have any issues with the store itself. The employees wandering the store floor are courteous and knowledgeable. My issue comes with the delivery. First using FedEx is a huge mistake on Wayfair's part. Then, upon getting the box home, the box was torn up and retaped. I should have know to refuse it. I took it home and assembled it. There are chipped corners and missing screws and extra parts that I have no idea where they go or their purpose. This is the last time Wayfair gets my money! read more

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The stuff they sold? Great! No problems. The table and chairs we bought are great quality it seems. Writing this in January 2026. I ordered a table and chairs a month ago. They were estimated a pre-christmas delivery but they were not delivered. They appeared to have a "lost at the doc" status message. They contacted me and because the original order was lost they reordered the table and chairs. They evidently found the original table and chairs, and they were delivered to me. Then the DUPLICATE order was never cancelled when the original order was delivered or found. OK fine. I get on with their support and report to them that it's already delivered and they need to cancel the duplicate order. Twice, several days apart, and NEITHER of them do the work of cancelling the order. So... they deliver it anyway. We leave it in the living room and contact Wayfair to report the duplicate delivery, they respond with an order to pick it up. A few days later my living room is clear as they have picked it up. A week later we then get ANOTHER scheduled pickup date... even though it's already been picked up. Absurd. OK sure, they then turn the pickup over to a third party. Again I contact Wayfair (twice) to get them to cancel the pickup, as there is nothing to pick up! They have the audacity to tell me they can't cancel but I can try and call THEIR third party company WHO THEY contracted with and find a way to convince THEM. As of now, the heck with all of them. The third party company will probably come, I'll tell them there is nothing to pick up, hopefully they will charge Wayfair for their time. WAYFAIR you can DO BETTER. GET A BETTER SUPPORT SYSTEM. If you have support agents who won't get on the phone to solve your problem, you have a crap system. I'm not chasing you and your suppliers around! Next time? I'M NOT GOING TO REPORT THE DUPLICATE DELIVERY. I'm going to accept it and sell it locally. This is too absurd. read more

I haven't purchased anything yet, but I will definitely return. The customer service was excellent, and the staff on the floor were very helpful. They have a wide variety of household furniture and other items. read more

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I have ordered a dresser and a chest, separately. For the dresser I added assembly after delivery with no problem and at the advertised rate of $109. When I tried to do the same 2 weeks later with chest, I spent 2 hours on the phone, talked to 6-7 different people. Why because customer service said I had to talk to sales, and sales told me the price would be $175 because it was considered a separate item. Called back to customer service, had to ask 5 times for a manager, who told me that it should have been the $109 and sent me to sales because she had no way to add the charge. This sales person told me $150, when I asked how come, she insisted that this was a discount and if I went to Angi it would be higher. Asked her 3-4 times for a manager, who she insisted would tell me the same thing before finally transferring me. The manager told me $179, and when I pressed she told me she changed a detail to bring it down to $152. I was worn out and very frustrated so I finally said ok. Guess what - it went up to $154 because of my address. This is my last time purchasing from WAYFAIR. read more

I've been meaning to come here bc I LOVE Wayfair! Honestly, it was a lot smaller than I thought it'd be. Definitely had some cool demo displays for faucets and showers, where you can test it out. Some of the items were sticky/broken, which was sad. Nice to have the brick and mortar to see some of the more popular items in person. One of the sales agents, Charles, gave us some very helpful info about the difference between Wayfair online and in store, like the return policy and customer service. Basically, it's better to shop in person! I wish this place was much bigger with more things!! I think I need to go check out the outlet in Naperville :) read more

I purchased a 41 inch fountain and they delivered the right fountain. The initial pump did not work. I notified Wayfair and they promised to send a new one. I received a receipt/invoice for a totally different 40 inch fountain. The reviews are for the 40 inch fountain and the price I paid was for the 40 inch fountain! Apparently the mere is a SKU mix up and there is no receipt for my fountain. Wayfair promised to refund my money on June 5. To date there has been no refund. I don't have the proper receipt and I did not get the $254 that was promised! The difference with Amazon and Wayfair is that Amazon is fair! Wayfair is just Way! Never again! I have purchased from both companies! This incident has left a bad taste in my mouth! read more