I was surprised by the low reviews! I went a week ago with my mom and it has been on my list forever. The store is beautiful and the staff are outstanding. Everywhere we turned someone was eager to help or at least check in. They have a great variety of items all so well organized and the store is super clean and incredibly chic. I cannot wait to go back when I move. I am a total Wayfair stan! I was surprised by the low reviews! I went a week ago with my mom and it has been on my list forever. The store is beautiful and the staff are outstanding. Everywhere we turned someone was eager to help or at least check in. They have a great variety of items all so well organized and the store is super clean and incredibly chic. I cannot wait to go back when I move. I am a total Wayfair stan! read more

First let me say I have never been to the physical store. I am more reviewing the online side of the business. I have been ordering from Wayfair now for about 4 years. So far everything I have purchased is still holding up strongly. The prices are good. I have gotten everything from outdoor folding chairs to toilets to a full power reclining sectional. And lots in between. Now do they sell so items that are of questionable quality, sure just like everyone else, but even things that I questioned are still holding up well. I will continue to order online from them. The biggest item I have ordered was a dual sink bathroom vanity, this thing weighed around 500 or so pounds so I paid for room delivery and had them put it in my upstairs master bathroom, all I can say is the 3 guys the put it upstairs earned that extra $150. I could have never gotten it up there. Worth every penny and I still love the way it looks. read more

Wayfair - Picture of my couch, so comfy. - Department Stores Near Me - Wilmette, Illinois

What a big, fat disappointment of a store. There was so much hype with this store opening and it was honestly pretty good the first two visits. The sparkle and novelty of the store has faded and now it's left with majorly dinged up floor samples, overpriced accessories at every turn, and no help at check-out in sight. Honestly.... They try to showcase every price point for furniture, which is a great theory, but not so effective when customers can see firsthand how cheap most of the items are and how they wear terribly. It's just trash from china. And now, not even "cheap" anymore. Might as well go to ikea again at this price point. They literally had to remove check out turnstiles because they didn't have enough staff, or demand, or both. Half the store is a sterile ghost town. Highlight - the "sale" section by checkout is the area where they dump damaged beyond repair floor models and seasonal items and try to hoodwink you into thinking you're getting a deal. Tiny, scratched tin candles on sale for $14.99! Chicago bears tumblers for 27.99 on sale! One, unpaired, chipped nightstand for only $185! What a disaster. The coffee shop oddly thinks it's smart to attract people by making their prices even higher than Starbucks - $6 for a cake pop.... You joking me? Not lots of mom's with moody kids in their cart lining up to grab one of those. The once plentiful menu has also been cut in half and is also underwhelming overpriced and mediocre. So much potential! Loved the idea of getting a beer to walk around the store with. Or grabbing a delish sandwich or salad to go (not for over $15 you crazies!) The people working there look miserable and unenthused. Everything in sight screams lazy, tired and worn. It's honestly such a disappointment and if they don't turn things around, I'm not sure a store front is going to be a good business model for Wayfair. Management and marketing need to clean up shop and make it an experience worth coming back for or I sense this store won't last much longer. I gave 3 stars for potential... but the experience currently is a 2. read more

I really enjoyed checking out Wayfair! This took over what was once Lord & Taylor (IYKYK), and I didn't know how massive and organized this place was going to be! The different sections, such as the furniture, outdoor items, bedding/bath, rugs, decor/pillows, lighting, organization tools, kitchen appliances, small appliances, and even items for pets! We really enjoyed looking at the mock restrooms and kitchens, providing ideas on the color scheme and the style, with the lighting fixtures, the tiles, and the finish. Prices are comparable to what you'll see online, but there were some seasonal sales going on. If you get a hankering to nosh, The Porch, which is their casual restaurant, offers coffee, teas, soups and salads, handhelds, and an all-day brunch menu. Located in Edens Plaza, there's plenty of parking available. +well-organized sections +located in Edens Plaza +ample parking read more

Store is nice but its a ling drive AND the online prices and deals are not there... selection is pretty limited but the customer service is adequate... while I like the concept it is not worth the trip like it is to go to IKEA. Feels like they want to emulate them but do not hit the right note... you shop Wayfair for bargains and it should worthwhile to commute to Evanston... which it didnt seem to deliver. read more

See all

There's nothing to improve. I'll never order from there again. Their items are not quality. I've purchased a dresser from them before it looks like it's papier-mâché. It got wet on the corner and bubbled up like I had made it in my basement. read more

I've ordered a number of items including furniture, bedding, decorations and never had a problem or needed to make a return until now. I inadvertently ordered two of the same item (BUNK BEDS no less) and obviously needed to return one. The app looked straightforward, but confused the number of items and shipping labels I needed. And it turns out while shipping is covered in the delivery, it is NOT covered on the return. So this is a cautionary tale about online ordering from Wayfair. I ended up chatting with customer service to get the return accurately processed. read more

Love the huge store where you can look at the furniture before you order it. I was in the market for a new dresser, I looked all over that store and finally found a sturdy and well-made one. I paid and it was a full delivery which means they will deliver the item and install it in any room of the house for you. Glad they had this service as I have narrow stairs and they came and carefully moved it to the bedroom. Highly recommend and please choose full delivery as it is worth any extra charge. These dressers are heavy-duty and so far works flawlessly. read more

Looking for outdoor chairs Everything Way over priced and gave me like that ikea vibe . Well I was excited to get there and didn't see anything at all that was great quality or with it - won't be back waste of time read more

I purchased a couch last June online. We assembled it and began using it. One adult has been sitting on it daily. It has not been abused in any way, yet it is collapsing like a sinkhole in the middle of the couch between the first and middle cushion. I requested either a replacement, refund or store credit for the amount I paid. Wayfair pretends they will help you resolve problems you have with their merchandise. Unfortunately, their customer service isn't really service. They wanted pictures. I sent them. They responded that it looked like the frame was giving way and that isn't something they would cover, but to be nice, they would give me 10% off my next order. No thanks. I will NEVER buy anything from them again. This couch lost all value in 10 months! We saved nothing buying it. read more

See all

Oh my first visit to this store, I enjoyed browsing their aisles looking at patio furniture, bathroom and kitchen sink accessories, bed furnishings, living room furniture, etc. The store was brightly lit, spacious, well-organized, and clean. My interest lied in checking out patio furniture. They had small but good selection. Some of the furniture pieces not only looked nice but also the seating was very relaxing and comfortable. I also checked out their, The Porch, café that serves food and beverages. I purchased a Mango Coconut Latte that was delicious. We received good customer service. The staff members were friendly, helpful, and available for assistance. read more

See all

Decent selection, low prices, lots of non-pushy salespeople. We ended up buying several pieces.

Terrible customer service. Delivery of appliance supposed to come 05/01/2026-no show no contact. Took day off of work for nothing. They won't cancel the order and if i want to send it back I have to pay shipping. Ridiculous. Do not shop here. Now just called and item is on backorder indefinitely. Still no one to contact. Save yourself a headache---buy anywhere but here read more

I'm rewriting this review based on what has happened in the past 2 weeks. Wayfair is the worst shopping experience I've had in my 52 years on planet Earth. We bought a corduroy couch and loveseat from them. We discussed the specifics with the employee we dealt with. We were not going to be able to occupy the apartment for another 7 days. Addition we purchased the three year protection warranty. Needless to say, the couch came early, by about 2 days after purchase.. Our complex was nice enough to bring the merchandise into the apartment, which again we did not yet occupy. We were able to come by the 4 days later after delivery. We were reassured by Wayfair that uninstaller would come by that morning. Upon our hour and a half drive to our new apartment, we learned that the installer would be unavailable to come out that day and try to have and installer come out 2 Days later. That's a lot of zooming back and forth for an hour and a half one way drive. Another installer was due to stop by to put it together a dresser later on that day. That installer agreed to assemble our couch. First amount of damage we saw was a speaker cover was broken off the loveseat. Wayfair did give us a credit. But about 5 days after using this couch, we noticed a small tear near the cup holder. Again we had the 3-year warranty. The warranty is no good. Trash. They refused to fix it and told us to go buy some glue. Excuse me, when you buy a couch, it's supposed to be perfect. Brand new. It's not up to us to fix it. It's up to Wayfair. When we called and complained, we were told that our satisfaction would be guaranteed. Again they offered us a few dollars off the purchase price. I guess it's up to us to find an upholstery repair. But it's all over all experience makes me never want to go in the same shopping plaza as a Wayfair. The the tear maybe small. But I can guarantee over a short period of time that Tear is going to blossom and grow. Way to go Wayfair, you've earned the worst customer service award in my book. Too bad Yelp doesn't offer zero score or even a negative score. read more

Wayfair - Photo of the tear that appeared in our couch. May not look like much but it will grow over time. - Department Stores Near Me - Wilmette, Illinois

Had a great time browsing this store it's massive and has so much! Will definitely be back, my best friend bought a couch from here and so far so good Staff was super helpful and knowledgeable and I was surprised by the selection! They have everything from home decor, appliances, furniture, home storage, bedding, mattresses, and fixtures like lights sinks, toilets, bathtubs, faucets etc read more

I like to say thanks to the two young men who delivered my furniture on Sunday morning they were very professional and quick to organize and bring to my second-floor apartment with no problem. Thank you Christian and Jose. I truly value your service you were both amazing. read more

Beautiful store. Smells pretty, but could be toned down a bit. I appreciate being able to see and touch items that I may intend to purchase. There are a lot of different set-ups and models to enjoy. The store is filled with items for both inside your home as well as outdoors. My favorite area was the bathroom as we are looking to remodel the one upstairs this year. They have everything you need to make your house a home from lighting to paintings, candles and even floral arrangements. One visit is definitely not enough to make me happy. Gonna have to grab hubby on the return. I enjoyed eating lunch at the Porch, the brisket panini came highly recommended and it delivered. Barbecued brisket with caramelized onions, fontina cheese, arugula and horseradish. Served with a side of chips and a pickle. Loved the lavender lemonade too. read more

See all

My visit on this day was in search of a new dresser. I was curious what a wayfair store might be like and, as most people are saying, it's a lot like Ikea. I didn't find a dresser that would fit in my space, but I did see lots of fantastic dressers in different styles and at different price points. Which is to say that they have a decent range. I DID end up buying some curtains for both my dining room and bedroom, but they don't have them in actual stock... so you just order it for delivery. It's nice to be able to actually see and feel what your buying in person sometimes, it makes a big difference in determining quality and value. Really, I found the decor options the most interesting. They have lots of artwork laid out by color and theme if your looking for a matching accent piece. So, while I see the appeal of this shopping concept I have to say it just doesn't do much for me. I would come back to see decor options in person as trends change but don't think I'd come back for furniture. read more

See all

The stuff they sold? Great! No problems. The table and chairs we bought are great quality it seems. Writing this in January 2026. I ordered a table and chairs a month ago. They were estimated a pre-christmas delivery but they were not delivered. They appeared to have a "lost at the doc" status message. They contacted me and because the original order was lost they reordered the table and chairs. They evidently found the original table and chairs, and they were delivered to me. Then the DUPLICATE order was never cancelled when the original order was delivered or found. OK fine. I get on with their support and report to them that it's already delivered and they need to cancel the duplicate order. Twice, several days apart, and NEITHER of them do the work of cancelling the order. So... they deliver it anyway. We leave it in the living room and contact Wayfair to report the duplicate delivery, they respond with an order to pick it up. A few days later my living room is clear as they have picked it up. A week later we then get ANOTHER scheduled pickup date... even though it's already been picked up. Absurd. OK sure, they then turn the pickup over to a third party. Again I contact Wayfair (twice) to get them to cancel the pickup, as there is nothing to pick up! They have the audacity to tell me they can't cancel but I can try and call THEIR third party company WHO THEY contracted with and find a way to convince THEM. As of now, the heck with all of them. The third party company will probably come, I'll tell them there is nothing to pick up, hopefully they will charge Wayfair for their time. WAYFAIR you can DO BETTER. GET A BETTER SUPPORT SYSTEM. If you have support agents who won't get on the phone to solve your problem, you have a crap system. I'm not chasing you and your suppliers around! Next time? I'M NOT GOING TO REPORT THE DUPLICATE DELIVERY. I'm going to accept it and sell it locally. This is too absurd. read more

Twice we bought brookstone grills through Wayfair for under $100 and twice we had to turn in as counterfeit purchases from China. Never received the advertised product either time. Stay away from deals too good to be true. However we have had other good experiences with Wayfair. Hence 3 stars rather than 1. read more

Came here to check out the brick and mortar store and found a cute cafe with bold flavorful eats. I would definitely recommend going to check them out. It is a walk up service and they bring your food out to your seat. It's a great spot for way break from shopping and decision making. I also found some great deals on decor that I wouldn't find online. read more

See all

I've been meaning to come here bc I LOVE Wayfair! Honestly, it was a lot smaller than I thought it'd be. Definitely had some cool demo displays for faucets and showers, where you can test it out. Some of the items were sticky/broken, which was sad. Nice to have the brick and mortar to see some of the more popular items in person. One of the sales agents, Charles, gave us some very helpful info about the difference between Wayfair online and in store, like the return policy and customer service. Basically, it's better to shop in person! I wish this place was much bigger with more things!! I think I need to go check out the outlet in Naperville :) read more

I love this store, the displays really help design your home. Scan the tag to find out all of tbe information you need to decide whether to purchase or not. The staff is bappy to help and the even have food after a long afternoon of shopping! read more

Wayfair - Department Stores Near Me - Wilmette, Illinois

It is the first wayfair store in the country!!I Staff qas very helpful. It is 2 storey They havw great collection but unfortunately you dont get everything that you see on their online store.I went to see vanity but they had none :-( The store person told they are learning and yes lot of people come their to check vanity. You can order with store help online so that shipping and return is free. I highly recommend you call and check read more

Wayfair - Department Stores Near Me - Wilmette, Illinois

Stopped in today as we were looking for outdoor summer furniture items. Service was outstanding and Dan helped us find exactly what we were looking for. We noticed they had much more than we anticipated on seeing and were pleasantly surprised. Value is relative. What we found we feel was a fair price. We will definitely be back ! Thanks guys , well done read more

I ordered a rather expensive pillow. They advertised it as being 20" long. I received a much larger pillow--25.5" long. That is 25% larger than they advertise, and they refuse to let me return it! (1) check refund policies & don't order anything that is non-refundable; and (2) if it is returnable, check the merchandise the moment you get it so you can deal with the return. I refuse to buy from them again. read more

Surprisingly good food, and great drinks offered at the cafe! The lay out of the store is nice as well. Overall, worth the drive out from Chicago! read more

See all

What a hot mess of an organization. We spent nearly 1500.00 on a new sofa...all good except Wayfair doesn't tell you but their "touted" free delivery is having a Fed Ex truck dump the boxes in your front yard a day before they are to be delivered...and with zero notification to the owner they are being delivered. The customer service person at Wayfair in Wilmette explained that was their normal.procedure. Wayfair also does not alert the customer of this delivery "approach" when in the sales discussion process. They offer "free " delivery and set up for an extra charge. Failing to say your furniture will sit in your front yard [with no delivery notification]. They such and not worth our future business. Douglas K. PS - I suspect this happens a lot as the Wayfair person on the phone when I called to complain had answers that I think she had a lot of previous practice with . The Epilogue to our experience with Wayfair... Epilogue. My wife spoke with their customer service line as I did a Yelp review...Minnie was more effective at getting an appropriate response [a 15% credit applied to our purchase]. The funny part is - I was ten minutes late for a business lunch as i was dealing with this delivery issue....and when I got there I explained why I was late to my two dining partners. One exclaimed - "I had the same thing happen! Wayfairs delivery folks dumped five boxes in my front yard....I opened them and two pieces were wrong....Wayfair said "keep them" and replaced them with two more pieces that were also wrong"......so I had three good pieces and four mismatched...." My other dining partner offered - "my wife is a residential interior designer and she used to use Wayfair, but they couldn't coordinate delivery times, got orders wrong etc" so she went elsewhere". The waitress where we were dining [Acanto] overheard our discussion and chimed in she "had an experience where Wayfair dumped a delivery in front of her apartment - on the sidewalk.... ". We could have done a Wayfair service survey at a very full Acanto restaurant and probably had fodder for a good "Seinfeld" episode. read more

Wayfair - Boxes left on the sidewalk- which i discovered when I went outside to go to the store.... - Department Stores Near Me - Wilmette, Illinois

We've spent tens of thousands of dollars with Wayfair this year alone -- furnishing multiple rooms and outdoor spaces. You'd think that level of loyalty would count for something. Apparently, it doesn't. Our latest purchase was a BBQ grill that required assembly. We requested assembly through Wayfair, and they assigned one person for two hours via Angi -- even though the manufacturer's instructions clearly state that two people are needed for four hours. It was never going to work. To make matters worse, we later found the exact same grill elsewhere for a lower price including assembly. Naturally, we decided to return the Wayfair unit. Wayfair's response? A $200 return fee -- for an unopened item -- and zero flexibility despite our extensive purchase history. We reached out to our sales representative, hoping that our ongoing relationship and significant spend would count for something. It didn't. We were met with canned policies instead of customer service. At this point, it's hard to justify continuing to buy from a company that treats high-value customers like disposable order numbers. We'll be taking our business elsewhere -- to retailers who value loyalty and stand behind their products and their customers. read more

Coming from the city, I finally had the chance to visit Wayfair. We came close to closing, but I can say that the store is laid out well and organized. Selection and prices are similar to what I would find online. I hope to come back again when more time is permitted. read more

See all

I was curious about Wayfair's first large-format store in the former Carson's building at Edens Plaza in Wilmette. It's a two-story building at over 150,000 square feet and has it all -- furniture, housewares, home improvement, decor, pet furniture, a restaurant -- The Porch. I have ordered from Wayfair to furnish an apartment and had a generally positive experience. I was curious to see the first large-format store. It reminds me of IKEA, although IKEA definitely is bigger and has more parking. I did notice that as soon as I entered it smelled absolutely lovely. Don't know what the scent was but it was really nice - light and floral? The Porch was fairly full and had a line of people waiting to be seated. In my opinion you can't call it the porch when it's really more of a ... patio and restaurant. It looked bright and fresh. I went upstairs where they had the home improvement section and bathroom fixtures, cute pet stuff, beds. Downstairs with the housewares and the living room setups seemed kind of cramped. Basically if you are in the market for this type of furniture, it's nice to get to see it in person. Prices seemed reasonable. It seemed like everyone was there to check things out because I didn't see anyone buying anything. It's been quite a while since I saw Edens Plaza that full of cars. I'll come back when it's less crowded. read more

See all

Terrible experience with both Wayfair and Chase Bank. I bought an outdoor sectional from Wayfair for an event, and it arrived late--making it useless for its intended purpose. The quality was awful: missing parts, misshapen cushions, and unstable seating. I requested a return and was promised a manager callback that never happened. Instead, they offered a small discount, which didn't solve the problem. After weeks of no resolution, I disputed the charge with Chase. Wayfair sent missing parts even though I clearly wanted to return the item, and Chase closed the dispute just because parts were sent. That made no sense. I reopened the dispute, provided documentation, and still Chase eventually closed it again--leaving me stuck with a $1,300 charge for furniture I hate and never wanted. Wayfair refused to properly handle the return, and Chase completely failed to protect me as a customer. Hours wasted, zero accountability. Extremely disappointed. read more

I ordered a metal cabinet for storage purposes to sit on my rear covered patio-- $pricing was the best, they delivered on time, service man assembled cabinet and was quite courteous doing a very professional job.. the assembly fee was very low as compared to the time and effort he ( Jose ) put into the assembly. For those looking for a well constructed , low priced , metal storage cabinet -I highly recommend Wayfair. read more

Bumping this down to 3 stars, because I've been here three times now and every time I end up feeling sick from something literally in the air here. The store is cute, but it has a weird smell that makes me nauseous and/or gives me a brutal headache and makes my eyes burn. The first time I went here I got nauseous after about 20 minutes and thought it was just coincidental (I didn't notice a smell). I just thought it was the heat of summer. The second time I went here I was here for about an hour and after 45 minutes I got a headache and lightheaded and my eyes hurt, which I thought was weird, but didn't think anything of it. I thought that I was just tired. Today I went in there and within 10 minutes my eyes were burning and I was getting a headache. Today, for the first time, I noticed a very overpowering smell -- some sort of very florally soapy smell. It doesn't smell like fragrance from candles or anything, and it was more overpowering in random sections of the store (ones that don't have displays with fragranced things, like the appliance section and the lighting section). I was there 2 hours after the store opened, so if it was something from the cleaning crew it should have dissipated, and the other times I went it was even later in the day, so it couldn't have been that. It's also definitely not a perfume from a customer or anything because it was literally in all four corners of the store on both floors. I left after about 20 minutes after stopping by to look specifically at what I came to see. Sadly I had to forgo browsing around for fun because I couldn't take it. I don't know what it is, but I won't be able to go back here (at least not without wearing a mask...maybe that would help). It took me an hour of being back at home before my headache started to go away, and my eyes still are burning. I'm not at all sensitive to smells -- I can walk into an Abercrombie or Hollister or spend an hour at Bath and Body Works and not be affected at all, and the strong antiseptic smell of a hospital doesn't impact me physically at all. I had also been at Chalet across the street earlier with all their candles and plants and scented items and was totally fine. But whatever Wayfair is pumping through this store is brutal and nearly knocked me out almost instantly. This is kind of a weird review to leave, but I wanted to mention it in case anyone else experiences the same thing so they don't think that they're crazy, and/or so anyone who is sensitive to smells is prepared. read more

My Missus and I were there for the Grand Opening, and it was a challenge to maneuver our purple shopping cart through the crowded aisles. Considering this is Wayfair's very first store, though, my review is based more on first impressions than the shopping experience (I have reviewed The Porch, their in-store café, separately). On first glance, the store (which occupies the long-vacated shell of the late, lamented Carson Pirie Scott department store) reminded me of IKEA. However, IKEA's merchandise is aimed at budget-conscious shoppers (dormitories, starter homes, assemble-it-yourself, etc.). By comparison, Wayfair's merchandise is value-oriented but somewhat more upscale, luxurious, and - yes - pricier. It's a 'big box' store but not a warehouse store. It's not the sort of place where you would find everyday needs, but for a refurnishing or redecorating project - or just to browse - it's definitely a go-to. The two purple-accented floors connected through a dramatic skylit atrium are very attractive, the duo of elevators can accommodate multiple shopping carts, and the main aisles are generously wide. The café is a wonderful meeting place, and the restrooms (on both floors) are among the finest I've seen anywhere. Unlike the infuriatingly nonexistent 'customer service' at far too many of today's retail chains, eager and helpful sales associates are stationed throughout the store. But, inquiring about the store's return policy, we had to ask three different associates before we got an answer (30 days, return counter in the store). Oh well, I'm sure they'll learn stuff like this quickly. What a treat to see a previously online-only retailer establish a full-fledged brick-and-mortar store! read more

See all

I ordered a large manual reclining sofa. Waited 2 weeks for delivery. Paid 100.00 to have full service setup. Two nice delivery men set up item. But, not the item I ordered. 1. They would not take away the item. They put someone on the phone, that representative told me to keep it, Donate it. What I did not know was that was the end of my transaction. They said they would send A replacement. 2. Replacement was a new order. NOT ON SAME TERMS. General Delivery , put the item on my curb, I had paid for Full setup. 3. I called and told them (before delivery of replacement) I wanted it full service. That didn't go well. I ended up telling them Cancel my order. 4. They were going to refund sofa, not the extra I paid for set up. They usually charge return fee. 5. I told them the first delivery was TOTALLY their fault. I expected a Full refund Still waiting for all my money. I do not recommend Wayfair. read more

I haven't purchased anything yet, but I will definitely return. The customer service was excellent, and the staff on the floor were very helpful. They have a wide variety of household furniture and other items. read more

See all

I didn't buy anything and just was browsing but very cool store. Reminds me of IKEA except better quality. Very cool place to check out if you are in the market for furniture. read more

See all

I ordered a futton couch and was going to cancel cause my son wanted a Japanese mattress instead so I didn't have to put it together bit since on my 2 hours after ordering I could not cancel the order they said it went out how is that possible plus I was in process of ordering a diffeeebt item any I get several text telling item is shipped to be here not all parts are in the container for the couch and I had to call wayfair to get them to send the parts missing which I should have not ki will never buy from this Company again read more

See all

To start sales person did not tell us options for delivery. I told him I wanted it delivered to the house and assembled. It is now being delivered via FedEx and being left outside the door 100 pound item wood that I cannot drag in myself so it can be left out in the rain. It also has been delayed three times Via FedEx. No one can seem to tell me what the problem is or when it's going to be delivered, haven't even received the item yet and I will never do business with Wayfair again. Was not even that great of a deal based on all of this back-and-forth and waiting around for something that's not showing up. read more