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    Macy's

    2.6 (254 reviews)
    Open 10:00 am - 9:00 pm

    Macy's Photos

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    Reviews With Photos

    Kitty L.

    In the recent years, like a lot of people, I have been doing my shopping online. Returns are sometimes inevitable, and are important parts of the entire shopping experience.  So, this review is mostly based on my returns at the store experience. Macy's has made their shipping very easy to track, and if you spend $500 or $1,000 or more a year, and reach their gold or  platinum status, every shipping is free with no minimum. What is most important is that the returns are smooth and easy.  Since they closed the Macy's in Northbrook Court, I have been going to the store in Old Orchard to do my returns. I am pleased that 3 out of my 4 returns were quick and easy (the last one had a long wait because the customer in front of me was buying tons of stuff at customer service, and there was only 1 associate at the counter). The first return there was during the time after the holiday season, there was a friendly staff lady inside the front door to welcome me, and directed me where to return the boots. I was in and out in just 5 minutes. A memorable return was made in the cosmetic department.  Since the lady of my brand was on break, Jonathon who was working at Bare Minerals came over to cover for her to do the returns. He was stunningly beautiful! His makeup was meticulous and gorgeous. He was wearing a trench coat style dress in yellow and green graphic patterns, the outfit was completed by a pair of tan color dress boots. His hair was clean cut, very short, and chic looking. Jonathan was friendly and professional, and he made a great representative of their cosmetic department! His supervisor Jane was nice and friendly too. When I needed to return some ceramic dishes at the customer  service department in their basement, Saleen was very friendly and efficient too!  If you need to go to that department, it's best to park in the Green Garage, which is free and easy to find a parking space. The garage is right by the back entrance of Macy's.  You only need to take the escalator to go to the basement once you enter; and the department is right there. As far as the store is concerned, the majority of the first floor is the cosmetic department, which is nice and clean, and modern looking. There are also shoes and handbags close by.  However, the basement and the second floors could use some renovation to update the dated look.  I will update when I do more in person shopping there.

    Heather B.

    Macys, you've gone downhill. Compared to a year ago? I think it's a little better organized and the makeup and perfume downstairs is hopping and we'll-pit together if you like smelling clouds of scent... Upstairs though in the women's section, I have issue. I noticed not all the dressing rooms were open. Then, there were fewer checkouts. And less brand to choose from. Michael Kors is someone I would buy from and he's not there. Christian Dior and other brands like it make products that are absolutely ridiculously out of scale... I wear a large top, and I put on a size 16 blazer and couldn't even put my hand in. Wtf y'all? I felt like half the upstairs were brands my grandmother would wear, and the other half was so wrongly sized that it couldn't work. And where are other brand names... it's like everyone pulled out? I bought 1 green jacket that I'm still debating if I'm goi g to return it or not, and a black top. I tried on other items and the designs and colors available this season really stink! Who is picking out this stuff? Also... revamp the changing rooms. They're worn out. And I really hate the mirrors. Of all the places I shop, JJill, Anne Taylor, Anthropologie... your mirrors make people look fatter. If you want people to feel good about themselves when they are trying on clothes? Get better mirrors, lighting and changing rooms.

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    6 months ago

    Macy's has everything for the home and great selection of women's wear on the second floor. Starbucks, nice addition!!

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    2 years ago

    Horrible Customer Service & Management at this location, what a sinking ship this store is.

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    Page 1 of 7

    Ask the Community - Macy's

    Review Highlights - Macy's

    It's the holiday season and department stores tend to get a little hectic.

    Mentioned in 4 reviews

    Read more highlights

    Jos. A. Bank

    Jos. A. Bank

    (15 reviews)

    $$$

    Terribly managed store. My husband spent hundreds of dollars and the staff could not have been less…read morehelpful. He was there for two hours, searching for his own pants and socks and shirts, when he asked to use the bathroom. The answer was No. NO bathroom? He wan't finished shopping and had to go. So he walked outside and peed in the alley. Ha! Thanks Wilmette Joseph A Banks. Also, they crossed out a $25 price on a three pack of socks and rang it up at $34. I guess when they have a sale they increase prices. The Evanston location was SO much better. We are done shopping here.

    Believe the other reviews, this place is AWFUL! This is one of my top worst customer service…read moreexperiences ever. We went to make an exchange when we walked in the store only had 1 other person and 4 people working there. We stood around for about 10 minutes waiting for assistance while the staff just walked around the store. They obviously saw us but decided to make us wait. We asked about the exchange and the looked around for a little bit picking out a new sweater. Once we had decided what we were going to exchange we stood by the register waiting about 20 minutes for help, there was one person checking out a customer and the three other employees were just standing and talking. Once we finally got help we were told the manager would have to assist us and were directed to another register. The manager took his sweet time and we waited another 10 minutes while he was talking to another staff member. We were standing about 30 feet in front of his direct line of sight so he clearly saw us waiting. He did apologize for the wait but it did not seem sincere at all. After he rung in our exchange, we owed about 4 cents. He said he would cover that for us since we had to wait.......gee thanks! I would rather have paid the 4 cents than wait 30 minutes to make my exchange! It was more insulting than helpful, 30 minuets of my time is worth much more than 4 cents. The store in the loop is 10x better, the customer service there is great. I will never make the mistake of coming here again. And the loop store apparently gets there stuff in several months before this store. The item we exchanged was purchased from the loop store about 2 months prior, and this store told us they had just got these items in.

    Rodd and Gunn

    Rodd and Gunn

    (3 reviews)

    While on the way from Nordstroms to the Coach Store, my wife and I saw a menswear store with an…read moreunfamiliar name. Peeking in, the store was beautifully maintained with a wide array of men's clothing, coats and accessories. My wife and I were greated by Antonio, one of the managers and we spent awhile looking at the various items. Apparently. Rodd & Gunn is a well established and venerable New Zealand company even though it was new to us. I am used to shopping for menswear on Oak Street in Chicago, but I think I have a new supplier in the rotation. My wife spotted a very nice jacket and Antonio immediately secured the correct size for us from the storeroom. It fit very well and I was very tempted to purchase it, but my wife made excuses as to why I shouldn't, so we left empty handed. It turns out that she had aspirations to sneak back and purchase it for my birthday next month! I felt badly ruining her surprise, but a few days later I mentioned ordering it and she decided to take a trip with me to the mall to pick it up. Susan (or Susie- I'm bad with names) helped my wife purchase it for me. Both Susan and Antonio treated us with courtesy, friendliness and helped us make our way around the store. I know I will be back as I noticed some very nice pullover sweaters at a very reasonable cost. I found the prices to be fair, the styles to be current and the quality highly satisfactory. I've been wearing the jacket for a few days and I am very satisfied.

    Amazing New Zealand company with high quality menswear!…read moreDefinitely worth the trip if you're anywhere in the Chicagoland area:)

    Vuori

    Vuori

    (5 reviews)

    Yikes! What a mess tonight for the Colston Loveland appearance! I will give credit where credit is…read moredue. The store provided hot cider, beverages, luggage tags, Pellegrino for us patrons attending the event. Colston arriving late was out of there control but what wasn't out of their control was how they handled the crowd and the lack of accountability in making us wait, wait without any updates. The staff allowed people to come in and there was no rhyme or reason on how the line was set up inside. The line went sideways when Colston was interviewed by Tom Waddle because everyone got out of line so those that got there earlier had people who were in back go in front. Nothing was done about this when it brought up to one of the people running the event (dark haired brunette). This is the same person that seemed to speak differently to people of color vs. caucasian people. Needless to say, there should've had a event staff run this event because it was clear, whoever ran this had little to no experience the crowd size of 200+. This experience left a bad taste in my mouth as I shared with folks ahead of tonights event at LifeTime Fitness about this event featuring performance apparel. I'll make sure to redirect them to Lululemon or Ten Thousand.

    The Vuori Clothing store was very clean and organized. It did look like they had a full crew that…read morewas actively helping customers make decisions on their shopping purposes which is nice to see. I came in just for a return and it was literally done in seconds! Absolutely no hassle or having to explain why I was making the return (had all tags and original mail order packaging). The clothing here is a bit pricier (but luckily I'm part of the V1 Community Program so it's much more affordable!). Everything I have bought from Vuori seems to hold up really well in the wash without any shrinkage, which makes it worth the extra cost.

    ALO - Fitting rooms

    ALO

    (5 reviews)

    I've never set foot in Alo before, but I was on the hunt for more athleisure pants. I was warmly…read moregreeted coming in & browsed for a while. Associates were extremely helpful & listened to my needs while offering suggestions. I tried so many pairs on before settling on two pairs of the most amazing, comfortable pants. Let me also say, the fitting rooms were wonderful. Pants have always been a struggle but here there were so many options! It's been over a month & my garments have held up nicely through repeated washes. No fading, shrinking, or pilling. So while more expensive than other brands, the quality is there. I will absolutely return as this was one of the most pleasant shopping experiences I've had. Thank you Alo!

    I came into ALO while I was in town visiting family, and I'm so glad I stopped by. This was my very…read morefirst time shopping at ALO, and I have to give a huge shoutout to Johnathan. He was so patient with me I didn't realize how many questions I was asking, but he never once made me feel rushed. I came in looking for gifts for my grandsons, and he did such a great job helping me find the perfect things. I have one very active grandson and one who's not as active, and Johnathan showed me outfits that matched each of their lifestyles. On top of that, he even convinced me to grab a pair of running shoes for myself! His customer service was amazing super friendly, knowledgeable, and always smiling. Honestly, he made the whole shopping experience enjoyable. Because of him, I'll definitely be coming back next time I'm in town. Martha

    Macy's - deptstores - Updated May 2026

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