I like Old Orchard, and I like Macy's which is why my wife and I decided to go shopping there today- to buy some jeans instead of shopping online. The Levi's section was such a mess I got nothing. Piles of jeans- not divided by style or size-just randomly eveywhere- you'd have to spend hours to find anything. Make it easy for customers to find what they want if you want a sale. No care whatsoever in the appearance of anything- this is why you're losing money. read more

Macys ,Skokie IL store has gone downhil. The return dept. is awfu. you could be the only customer waiting and they will finish their conversation before even acknowledging you. I've attempted to return items, I print out the online order with the account number, and the item number, including a picture of the item, and I pull up my account on my phone, and I've gotten the same answer three different times from them," I can't find this item". Are you kidding me. You sell it! it's ridiculous, an answer because they don't know what they are doing. The clerk once withheld a $10 credit last year. Check your receipt! Macy closed the wrong store in this area of IL! read more

Laughable excuse for a "manager" from the Returns Counter made what should have been a quick 2 min transaction and refund on a sweatshirt into a 10-15 minute completely avoidable hassle. She simply didn't want to refund my purchase: First she mistakenly said the price tag wasn't attached which somehow made it "unsellable", I produced said price tag along with receipt, simply reattach it, it's not surgery. Then she said that wasn't good enough, and insisted the price tag was "torn" and somehow unable to be reattached, again, stating this made the garment "unsellable". (I could walk to any clothing rack in this store and find multiple garments with a Return Label used for a price tag. They are everywhere! So nice try). Then in a final desperate reach, she pointed out wrinkles from where it was folded, stating such wrinkles made the garment "unsellable" and they couldn't take it back because they "would have to damage it out" LOL. Wrinkles!? On a sweatshirt? What a joke. Wrinkles from being folded properly in a shopping bag. The same way it's folded on a display table in the store! I would have been insulted were she not being so absurd and grasping any lame excuse her pre-rehearsed brain could list to justify not refunding me. What else you got? No refunds when it's raining out or something just as ludicrous?. She really was a joke. I glanced over to the customer next to me who was also returning clothing, pulling it out of the shipping box that it was delivered in and said, "uh oh, wrinkles!". I then asked for a real manager to help me as this "manager" was just petty and becoming contentious. While she stood there looking foolish not doing anything, waiting for her supervisor to show up who would have politely given me the refund themself, she decided to "make an exception" and finally issued the refund along with a belittling lecture on the return policy. So I got the refund I went in there for. Finally. But you should have made it so much easier. What was the point of your resistance? I would hate to think you hassle all the customers with a legitimate return the same way. Get over yourself. read more

I know it's just Macy's and we all know what they have there, but yesterday we had a great customer service experience. We called ahead to see if they had a particular piece of luggage since we didn't have time to order it online. The sales staff quickly put it on hold and when we arrived it was not where it should have been. Everyone was nothing but apologetic and the situation was resolved within 10 minutes. During the time we waited we saw that these three ladies in luggage were dealing with a parade of less than enjoyable customers but it didn't change their attitudes. We got what we needed at a discounted price with a smile. It made me want to shop department stores more often read more

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They did a good remodel, since I was here last. I only looked on the main floor at dresses, handbags, and cosmetics. It is hard to find someone to wait on me , but when I did that person was very nice and ordered products for me without charging shipping, since they were out of stock. The dresses and handbags seemed nicer or better organized than in the past. IMHO, this is one of the nicer Macy's around. read more

This is a regular Macy's store - a lot at well known brands - clothes, shoes, accessories, perfumes.

I've always been a Marshall Field's fan, and seeing the limited selection and low quality wear/brands has usually kept us away from Macy's. It was sad to hear that they had eliminated the Eileen Fisher section on the second floor, as sometimes they had great deals during sales. We stopped by for a last-minute emergency men's shirt purchasing, and it was a pretty smooth process. There were some clearance/sales racks, and a shirt was found. Ms. Violet, who was one of the SAs, was extremely sweet and lovely, and made sure that everything was okay, and the check-out was a breeze. If you're looking for last-minute men's shirts, ask for Violet! +ask for Violet :D read more

I was with my friends and we had some sort of bonding on that day and we visit Macy's because we saw it while we were walking around the area. The store is kinda clean and organized and there was a wide selection of clothes. There were a lot of great things in all sizes we are having fun but the staff seems to be mad because we are a bit loud every time we laughs. We picked a lot of items and we are about to fit it in the fitting room but it was close. We tried to ask the another staff about the fitting room and she only looked at us without saying anything. All of us was really disappointed because the items that they have in there are pretty nice and we want it but the service really sucks. We decided to leave the store right away. I hope that the store will improve their customer service. read more

Macy's - Department Stores Near Me - Skokie, Illinois

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The call center is horrible full of non-speaking people you could barely hear and understand what they're saying they're full of crap they give you the runaround and at the end the supervisor is horrifying not supervisor standers they hang up the phone on you disrespectful they don't believe in customer service or customer loyalty they lie! I am so furious at Macy's for having the worst customer service ever I have encounter with. read more

Wow- I have never in my life seen a more disgusting bathroom in a department store like I have at this Macy's. It is absolutely disgusting. These countertops are supposed to be cleaned and sanitized. I shouldn't have to worry whether or not the handles of the sink have been properly cleaned. Imagine if you were a little kid and you couldn't even touch the top of the sink but you touched that nasty counter. I could puke just thinking about it. Disgusting is all I can say. The bathroom is dirty as well, paper everywhere. This is not acceptable any day but especially on a Monday when foot traffic is not so heavy. This is a breathing ground MRSA. Not acceptable and this is something that needs to be addressed with the staff immediately. read more

This Macy's has EVERYTHING! I came here and got my eyebrows done, picked up a lovely dress (at a low cost!) for my date night, and even bought a small lunch before I headed out! With Carsons closing, I'm happy that Macy's is still around. My only complaint is with the Lancome counter. They had three people working the counter but service was slow as molasses. One lady found me and asked if I needed help picking out a brow pencil. Instead of helping me, she sent someone else over. The person she sent over didn't know where the brow pencils were and kept walking past them. Once I found a color I liked, the associate had to find it in their cabinets. She read the color number wrong a few times--clearly wasn't able to read/see the number--and never found the product for me. I would up not getting anything from them because they were so disorganized. I thought that Lancome would have its act together, but I guess not. read more

Went to Macy's to get my watch sized. The lady behind the counter asked me if I bought it there I told her it was a gift but it's a citizen watch and you sell citizen watchs. She said she couldn't help me. WTF terrible customer service. Will never buy anything at Macy's. read more

I was In Skokie macys the customer service didn't want to exchange my sweater. Mr JC was called from jewelry department solved my problem and exchanged my sweater of equal value.. He was very calm and professional. He turned my bad experience to positive experience. Thank you J C read more

This is a warning for anyone that cares to read it. There is a woman that works in the men's suit department that is very unprofessional and talks to customers in a very rude manner. That in which caused me to speak back to her in a very rude manor. Which if you know me is very out of character. She also accused me of wrong doing. Another thing I will mention is that she talked poorly of her coworkers. I will give the lady's name. I would normally not do that, it is not my nature. The lady's name Pam read more

One of best customer service iv ever had Went to get a perfume , salma was there to help and provide a great customer service on top of that her knowledge about everything in that department .. definitely coming back she is amazing Just ask about salma and you won't regret it read more

Wow. I have shopped and loved Macys Old orchard for years. I am a petite and they use to have a great petite department. Yesterday I went over there to shop for some new clothes. The entire department looks like a bomb went off. The place is a disgusting mess with clothes everywhere. Even all over the floor. I am amazed how they could open the store with it looking this way. It makes TJ Maxx look like Neiman Marcus. No wonder stores are closing. read more

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The worst store I've ever dealt with. No one picks up the phone. The shoe department was particularly unhelpful and would not assist me with information. read more

On Saturday August 19th we were looking for a suit for my husband and Nick from Men's Department in Macy's in Old Orchard helped us so much and was so easy to find a good one with his good service and good advice, we appreciate his help and in the next day Youlia helped us allot to find the right size for Men's shirt. Thank you so much. read more

What's with low mall reviews?! STFU and be thankful there are any malls still open and places to shop. Decent to me and you'll find something in the sale section for sure like most Macy's. read more

Hello to Willie and his manager who were too busy reading his reviews online to help a live customer standing in front of them. I said excuse me as I held 2 $79 mens shirts and was trying to find mens dress socks. Willie looked up but kept listening to his accolades. Unbelievable. I couldn't get your attention in person but you'll probably read this review. I put back the shirts. On my way to Nordstrom's. Oh, and the mens dress shirts and ties were in total disarray. My son is in the market for a couple new suits. We won't be shopping here. read more

my husband was calling to buy a watch & they asked for a vin number while he was looking for it they hung up the phone he tried calling back mutiple times seems like they were ignoring our calls :// very Unprofessional read more

My generous score is based on the customer service of two young men who work in the pickup/ return section. Their friendliness and helpfulness should serve as an example for all of their co-workers. With that being said: I'm the proud mama of a busy little nine-month old. Because of the pandemic, I try not to bring him inside enclosed public spaces much. So I do most of my shopping online and use curbside pickup as much as possible. However, on 12/9 I had a babysitter due to other appointments. While my time was limited, I had a few extra minutes to actually go into the store. When I arrived I was happy to see that there were two separate lines for pick-ups and returns. Even better, there was only one person in front of me. I didn't know that the person in front of me would use the agent as their personal shopping assistant. After waiting in line for about seven minutes and watching people go in and out of the return (it's usually the other way), I begged the pardon of the assistant but asked if I should get in the other line as it was moving faster. She looked aghast that I would ask her that question. Then, as if she wouldn't be bothered either way, she told me that I was next but that it was up to me if I switched lines and then went right back to doing what she was before. No apology that the process was taking longer than expected, not even a conciliatory tone. She never asked one of her associates for backup either. I understand that the needs of each customer are important but that means all customers, not just those who want to look through their Macy's purchase history, look up online purchases because they didn't do so on their own, return an item so that they could get a percentage off and several other items that should have been directed to the other line, are more important. I try to look at things objectively and to give everyone the benefit of the doubt. But I compared the almost girlfriend like rapport the assistant had with the customer in front of me and the tone she used with me. I don't want to say that Julie is racist or has race based biases, but it might not be just a coincidence that the customer in front of me was a middle aged white woman like Julie and that I am a African American woman. Judging by the reviews, biases seem to be a persistent complaint by people of color while race reviews come from the general population. I've managed a front desk or two. When the requests of one customer start to impact others, you can ask for additional help if available, ask the customer to step aside if possible, or at the very least, apologize. This agent chose to be dismissive, indifferent and unbothered that there were other customers waiting. I was actually helped by one of the young men who saw the line growing and took it upon himself to assist the customers waiting in line. I would have waited for a store manager but after waiting for 10-12 to pick up my order (I could have purchased in person for less time), I had no more time to spare so that I could make it back for the babysitter. For some reason, curbside pickup at this Macy's is quicker than going into the store. In the future, I am only going to use this option or take my business to Nordstrom which, interesting enough, is right around the corner. read more

This review is for the MAC counter only. I could not believe the treatment that I received at this location. I've been a customer of both Macy and MAC for the past 14 years, and I've always received exceptional service. Unfortunately, my 14 year streak was cut off. I don't remember the woman's name that "assisted" me at the MAC counter, but she obviously did not feel like selling me any makeup. Luckily, I've been shopping at MAC for so long that I don't get intimidated by MAC employees/makeup artists. I know what I want before going into MAC. All in all, I bought a $100 Worth of make up after this woman basically tried not to sell me the makeup. She tried to tell me they were out of some of the products I requested. I've never, ever, heard of a MAC counter or MAC store being out of makeup. I refused to leave, so she went in the back to find the products that I requested. I was unsure as to what I'd experienced. I bought my products and left out of the store. I looked up on line that some MAC makeup artist discriminated against women of color, specifically women with deeper skin tones. Once I concluded that was in fact what that employee was practicing, I immediately returned every item I bought. I NEVER return anything to MAC as I've been using the same products for the past 10 years. However, I'll never help a Makeup Artist reach her goals when she's openly practicing discrimination against women of color. Let me repeat, I've never experienced any kind of discrimination at MAC or Macy's until 1/9/19. I do not believe this has anything to do with MAC as a company, but I will not tolerate ignorance at any level when I'm spending my hard earn money. read more

I ask for all of you to not purchase furniture from Macy's. We placed an order for a California King Baseboard about 4 months ago and when we finally received our order, we got 2/3's of the baseboard dropped off, and what's worse, it was for a Queen mattress. To add insult to injury, we also requested White Glove Service which means the delivery staff was supposed to put the baseboard together. When my husband asked, the delivery people looked at him like he was stupid and left our home. After we went back to the store to complain, the sales associate was beyond unapologetic and wanted to take no accountability as it appeared it was her fault because there is no way you could sell the baseboard without the headboard but she %100 reassured us she could. My husband is very crafty so he said he could build the 1/3 missing as long as we got a fair refund and the sales rep said the best she could do was to refund us $65.00 dollars. We waited 4 months, we are missing 1/3 of a California King baseboard which cost us $1100, we would have to spend our time building the missing parts and all you can do is refund us $65.00 dollars?? We have been sleeping on the floor for 4 months. We chose to return the baseboard and we have not received our money back. I keep calling the Chicago Old Orchard Macy's store to get in contact with Leslie the Furniture Manager and no one ever picks up. This experience has been nothing but a nightmare. I'm in tears. I just want to sleep and be treated like a human being. This experience has been the worse. Please DO NOT buy any furniture from Macy's. read more

Don't try calling this store. They don't pick up. I'm interested in knowing if their fitting rooms are open so I can try stuff on. But since they don't answer their phones, I'll go to a nearby Nordstrom store. read more

In August 17th i purchased a couch and would told that delivery would take 4 weeks. I tried reaching out to Macy's several times after the 4 week period and was basically brushed off repeatedly. I honestly just wanted to know a better timeframe on the delivery, wether it was a week or 4 more weeks. I came across several rude employees while I was just simply looking for more information on a couch that I paid for. On the 17th of November (which is now 8 weeks PAST the scheduled delivery date) they informed me that it had arrived at the warehouse and it would be 10 days until delivery. That was last week, this week I am livid. I called to get information and now they are telling me it isn't in the warehouse waiting to be delivered, it actually won't be in the warehouse until January 2, 2021. I'm obviously frustrated, but mostly because of how rude the people I spoke with on the phone are being to me. At this point I have no choice but to just wait for a couch from a company that doesn't take any responsibility for their incompetent and disrespectful staff. Not only have they lied to me about delivery and giving me incorrect information over and over but their response is 'either cancel, or wait' after MONTHS of dishonesty. If I would have known how this situation would be handled I absolutely would not have picked this business. The business approach at Macy's is one where the company wants to create a long-lasting image rather than concentrate on profit-making. It says so on their website that this is their core value. Looks like that's not the truth after all. If would be 0 star i would do that, don't deserve even a star!!!!!!!!!! read more

This store is a dump. I don't think any employees attend to the dressing rooms the entire day. If you enter any dressing room, there are clothes everywhere, many not even on hangars. Oh, and also empty drink cups. There are far better shopping experiences out there. read more

So Sad how Macy's has gone since becoming Macy's. I miss you Marshall Fields. Things keep changing. Service is hit or miss. The lady working at the ice cream station downstairs is super friendly & nice & helpful. Others around the store are not quite as nice & helpful. The store is in pretty shotty condition and not kept up well so it needs a little work to it. All in all, it's A-OK. No severe issues but I'd skip it if I had better alternatives. read more

I don't really shop at Macy's that much anymore. I find that they stock way too much inventory, and it gets overwhelming going through their racks, especially the sales racks. That being said, there are some interesting gems you could find, if you have the time to peruse the racks carefully. They were having a "LAST CHANCE" sale where you couldn't apply additional coupons since the prices were like 70-80% off. I didn't buy anything but a few pieces did catch my eye. read more

Macy's - Department Stores Near Me - Skokie, Illinois

How the EFF am I supposed to buy a dress without the fitting rooms being open? Follow the science, morons!

This Macy's is so addicting when they have a sale. When Macy's has a sale you best believe I'm there with my extra 20% coupon and macy's credit card ready to swipe! I I've bought brand name clothes for more than 70% off the retail price. Trendy sweaters for less than $10, and that is with tax. Durable leggings for $6 because sometimes when you buy leggings they are the cheapish material but these from macys were so not the cheap material... just the cheap price :-) . Also, one of my biggest finds was this beautiful, satin, black, fit-you-like-a-glove dress for super clearance for $13.95. --- this price made my jaw drop! So, as you can see with all the deals I have found here, you can't blame me for getting addicted to shopping. Sometimes the rule of the thumb for shopping is PATIENCE. There are days when you find something and there are days when you find a lot but eventually you'll find something great for a steal of a price. The staff at Macy's are friendly and help you out with finding the best savings. I know the hold policy is only for 24 hours because I forgot my coupon and the associate told me it was definitely okay to come back the next day and save save save! Oh, and don't come here on the weekends because it is chaos! Go to Macy's in the morning on a weekday if you can. I, like others, do not like shopping and feeling like a sardine. And, I hate waiting in lines for the fitting room. Go to macy's on the weekdays! Anyways check this place out when they have sales, especially when they throw those coupons in the Sunday paper. It is definitely worth it, and I am sure you will find awesome deals for quality clothing. read more

Well, ok, I was dismayed at the changeover and I certainly miss the class the old Field's lent to the Chicago area, but I had a chance to take a look at the new Macy's at Old Orchard this week. I have to say, it's not that bad. This Macy's is very similar to the Macy's I shopped at in New York, but a bit cleaner and more well organized--probably the newness of it all. Field's did have some more higher-end products, but Macy's still has a decent variety, especially compared to something like Bloomingdale's. The best part about Macy's is its sales. They always seem to be having one sale or another. Of course, their clearance racks are insanity, but if you pick through them, you might find some real bargains there, on great designers too. I'm not much for department stores, but everyone has to go to one sometime for whatever reason--cosmetics, lingerie, shoes--what have you. In this particular shopping center, I'd have to say your best choice would be Macy's, hands down, for overall variety and value. read more

Macy's - Department Stores Near Me - Skokie, Illinois

Kudos to Nanet in the fragrance department! She is very pleasant and exemplified great customer service. Very happy to assist her customers receiving items that were out of stock. I'm very happy with the customer service I received. She is a sweetheart. read more

this review is for Macy's customer service which has been shipped overseas to Philippines. First of all I can't understand them they have such a thick accent, secondly one call, a dog was barking so loud I couldn't hear the person and today there was a baby crying in the background. I told the woman it sounded like she was at a zoo and she hung up on me. Is this what Macy's has become now? Unconscionable read more

I ordered a couch from Macy's on 10/27/20 and was told that it would be 6 to 8 weeks. This would have gotten the couch delivered right before Christmas. I just received my 2nd delay motivation and it is now supposedly going to be 2/8/21. That is 15 weeks and I'm not sure that will really happen. My issue with this is that Macy's should have a better idea of how long things are taking. Our sales guy was responsive on updates until late December but now he is MIA. read more

Hello. I'm writing to express my deep gratitude for Macy's store associate Mrs/Ms Sebahat in the Old Orchard Center in Skokie, IL. She went above and beyond with assisting me with the purchase of an out-of-stock Multi-gemstone ring that had 1 available in her store and only 3 total in the continental US (including her store). She not only found the one ring that was somewhere in the store but she processed my purchase over the phone and had it shipped to me here in New York. Her customer service was exemplary and I received my ring in the mail and I couldn't be happier. Btw, I am a former retail manager with over 10 years of retail management experience so I know what good customer service should look like. It should look like Macy's Store Associate Sebahat! Thanks Sebahat! She is a great asset to your Macy's retail team! read more

I wonder if the store manager read some of the low reviews and made some improvements to this store. I went the Macy's on a Saturday night, it was packed!!!! I had to exchange a sports coat and return a stocking stuffer. I was standing in line at the register. There was one person behind the counter and there were about 4 people in front of me. A gentleman was walking though the area and saw me. He walked over and asked me what I was needed to do. I said exchange, he says follow me. He takes me to the men's department, looks at the item, walks me over to the area for the exchange, helps me pick out an exchange item, we exchange, he refunds to my credit card the amount for the return. This took less time than the time I was waiting in the other line. Angelo was very courteous and helpful (so was his coworker in his department, Dimo, who was attentive to his costumers and wanted to help me too but I told him Angelo was helping). FYI - I didn't have my receipt but with the gift stickers they were able to locate my account and refund directly on my credit card. I think that's pretty sweet! I'll be back real soon. Momma needs some new shoes (not really, but I want them for sure). read more

If you need a mattress, go see Liz at Macy's Old Orchard. Going above and beyond doesn't even begin to describe what she does for her customers. We were moving out of the area, but went to look at Old Orchard and Liz was able to give us a great price, honor the price at a later date, and get us delivery to our new home in FL. We are moving again, but keeping our old place and now she's able to help me get a delivery out west. She is the absolute best! read more

So ghetto. This used to be go to place to shop. Macy's has gotten so bad now. The selection of items is limited. The children section down in the basement is filled with clutter and wrong sizes and hangers. Very bad selection. Doesn't feel good to shop from here. I think in general Macy's has lost its quality. The Macy's shop located in Woodfield is slightly better but I guess this is due to it being larger but nonetheless all Macy's shops are lacking now. read more

The people who work at the store a very nasty in a really not helpful you're better off to order online or go to Amazon