So this place is relentless in texting and calling and mailing you reminders to schedule your mammo, etc. I finally called over a month ago to make an appt. The appt. was for today. They called, texted and emailed me just yesterday (not kidding) to confirm my appt. This morning, I'm at work and I answer my office phone, it's Los Coyotes calling me to reschedule my appt (they have never called my office before). Their tech called in sick today. Because their 1 tech called in sick, my appt is now pushed out for 7 and 1/2 weeks! WOW! Zero regard for their patients! Unbelievable that 1 employee taking a sick day causes this much disruption. The person who called me said "I don't know what to tell you". That sure gives me confidence! Have to laugh, this is their idea of good patient care!! When I asked why they are calling my office and not my cell as they ALWAYS do, the woman tells me it is the only number they have on file for me. WTF?? How have you been harassing me on my cell phone then?? You need to know going in that patient regard is not on their Rad(ar)! read more

My mother changed Medicare HMO to SCAN and this was one of the lab choices. Never again..it took three hours wait to have and xray and an ultrasound They say that the equipment was broken They should say something that way we can Use other facilities. read more

I have made several attempts to schedule an appointment with this location. I end up hanging up every time! I am currently on hold now for 34:08.... read more

Trying to make an appointment is ridiculous. I have had 2 appointments, been called to confirm them, then called an hour later to reschedule because they were cancelling. My boyfriend and I have moved our work schedules around for this twice for these appointments. If my doctor would send me to another place, I would go there instead. read more

I've been here numerous times and have previously had techs that were less than pleasant. Happy to have had Antonia today; she was personable, clearly skilled and had me out of there in no time. These visits can be a tad uncomfortable and slightly painful so it's nice to have an experienced tech. read more

I can not imagine a worse experience. End to end, from making the appointment to the billing process, literally nothing could have been worse. I will spare you the details, but recommend that you avoid this place unless you are unconscious, blindfolded and tied down to a gurney with no other choice. read more

I went for a mammogra, which I hate because they usually hurt but Tina made my experience painless she is calm patient kind and a real pro, I won't be afraid to have my much needed mammograms anymore as long as it is with Tina, so thank you kindly read more

I came with my wife for an ultrasound and I was told I was not allowed to go back in the room with my wife. WITH MY WIFE!!! Really? I think this place needs to realign their restrictions. This is ridiculous. read more

I made appointment about a month ago. Had a voicemail confirmation and a text confirmation. When I arrived at my appointment they questioned my appointment. I showed them the text, so it's real!! Waited about 15 minutes and a lady came to get me, I changed and was told to wait at the chairs. The I heard my name called but didn't see anyone so I stayed put. She called me again I responded, then she said if you stand up like most people do you'll see me. She was beyond rude, she could tell from my curt attitude I was annoyed. She tried to feign an apology. Unprofessional! read more

Whatever people said was so right. If I could give 0, they defiantly deserve it. Made my appointment on Wednesday which I confirm with scheduling lady three times, I came 20 mins earlier before my appointments as they asked me to. Check-in with front desk and the lady was very mean and told me my appointment is tomorrow. I told her I got call confirmation. She didn't care at all and all she said was "you need to call scheduling department, I don't do scheduling here." This facility is totally mess up and their scheduling department doesn't communicate well with their front desk lady. If I have option to do untrasound in other place, I won't bother to come here and waste my time. read more

I've been going here for years and have always had a good experience and there has never been a lag time with getting me or my doctor results on time. I have always found friendly receptionists and technicians here. read more

Look!! Nobody enjoys getting a Mammogram!! It's all about getting your boobs smashed down and wondering if getting the Mammogram will do anything worse than what you had when you came in! Right?? However, I feel grateful that we have the ability to have this kind of healthcare and that we can find out that we are healthy! I did like everyone that helped me and I felt they wanted me to be well taken care of and comfortable! Thank you Los Coyotes Imaging Center! read more

Need to cancel my appointment so I'm waiting on the phone, they answered me the first time I called and transferred my call to have me wait for several minutes before they picked up answered and hung up!!! Now I'm on hold for 20 minutes. Going to hang up and try again, but I'm going to be pissed if I have to detour my route home to go in and cancel my appointment. I will never return to this place again. D. W. Very unsatisfied read more

I was nervous coming here after reading all the horrific reviews; however, my experience wasn't that bad. The front desk women were helpful and courteous, not overly friendly or warm, but direct. The wait time wasn't long. I was seen right away, but one of their mammogram machines was down so I waited a little longer inside. I knocked one star for the appointment process. I'm not sure if they're using a call center, but one day I was called to call back to reschedule my appointment and the next day I was called and sent a text confirming my appointment. I spoke to four different people with four different reasons why I needed to reschedule. I went to my scheduled appointment anyway and the woman in front resolved the mixup. I knocked another star for the facility. It's old and dirty. As stated above, one of the machines broke when I was about to start my mammogram. There's another location I would of gone to if I knew about it earlier - The Todd Cancer Pavillion. A friend recommended it and they even take my insurance. I'm grateful I don't have to return for another year, but definitely won't be returning here. I'll try my friend's recommendation instead. read more

I think this place takes on more than it can handle. The sad thing is I have no other place to turn to. I went there for a Mammogram on Feb. 29. They found a mass or anomaly. So they called me to come back for more screening. Somehow they cant get me in sooner than April 7th... This is a long time to wait for additional screening God forbid it's something bad. 03/23/2016 so they squeezed me in after my primary care physician called and insisted they see me sooner... I am here 45 minutes early to play it safe. Receptionist just informed me it's going to be a two hour test.... I am besides myself!they did not think to tell me this sooner. Maybe? so I can plan my schedule accordingly. Now I'm going to be late for work "Aye Vey" ... So upsetting! read more

I was in need of a stat xray and was referred here. The waiting period from check in to my chest x ray was a tad over an hour. The woman who took my x ray asked me if i was having cardiac surgery and i told her no... She had mixed up my name with another patient. I had to correct her and it took her time to resolve the discrepancy... She was very rushed but to me arent you suppose to confirm the right patient? And the right procedure? And right X ray? Seems a tad unnerving to think that their could have been a mix up. To me that gives the impression that they are understaffed and have too many patients to handle in a short period of time and that critical mistakes could be made. Just an observation. You guys need to take corrective action and get more staff to handle your high volume of patients. Just a critical observation. read more

I was scheduled for a mammogram since last year they caught early my cancer. My biopsy then was a needle and they numb the area and all you feel is pressure. I was put at ease. This time it went smooth too plus as your sitting you make new acquaintances that you may see at one point or another. The staff is always friendly and helpful. From now on I will be coming back every year. You can't be too careful with two aunts with cancer 40 is better than 50 . read more

This review is for suite 112. Not a great place to get x-rays done. The actual x-ray technicians were nice enough and professional however everything else about this place was terrible. 1. The petite lady with the short hair up front is a real b word. She was extremely rude not only to me but everyone she spoke to, including my referring physician. I don't know how this lady still has a job. 2. The waiting area is small, ugly and cramped. People go with multiple people so it takes room away from actual patients. 3. X-ray cd issues. During my 1 hour visit I saw about 2 people complain about the cd being blank when their physician opened it. I also saw a woman go get a copy and the same little lady made it so difficult for her. When my doctor called to ask for the cd to be taken to her (which is common) they told her they didn't have time. She was so upset at the manner in which she was spoken to that she called me to make sure we were treated okay. Lastly, once we were done and waiting on our cd the x-ray technician came out to tell us their machine had busted and he didn't know when it would be working. Great! Our appointment was the next day. Definitely avoid this place if u can. It's a weird and uncomfortable place to be. read more

If I could give 0 star I would! This place was ridiculous ! Blonde old lady in the front rude af! Thinks she knows it all. She wasn't even helping me but kept getting involved. read more

Worst service ever!! Been here three times and the only reason we came back is that they were follow up appointments. The ladies at the front desk are uneducated, rude and have no customer service skills what so ever. Every time we show up for an appointment we wait well over an hour to be called in. I only gave them one star because it won't allow you to leave it blank. So the bottom line is, if you get a referral for this facility please do yourself a favor and request to be sent somewhere else. Trust me I am a very patient person but with this place I have no tolerance........ You've been warned. read more

I had my first Mamogram at Los Coyotes and I was very anxious and nervous. Tina Tran is the X-ray technician that assisted me. She was very professional and caring. She understood that this was my first Mamogram and kept assuring me that everything was going to be ok. I had a great experience not only was Tina excellent but the exam wasn't bad at all. She was great at delivering specific instructions as to how the exam was going to be done. She referred me to a changing room where I was able to change into a brand new fresh clean gown and there was a locked cabinet where I was able to leave my belongings. The place was very clean and sanitary and everyone was wearing masks. I would recommend Los Coyotes to everyone and I would also recommend asking for Tina Tran. read more

I keep having problems with this center with them not receiving the doctor's authorization (which I don't need as I have a PPO) and have had to wait for 1+ hours to get a routine mammogram. Because of a biopsy last year, I'm told that I needed to have a mammogram + ultrasound and was told that all the paperwork was there by the people that make appointments. I show up today and am dressed in the smock in the mammogram room only to be told that they do not have the paperwork for the ultrasound but only the mammogram but they have to do both services together. So I was turned away from even getting the mammogram today. They refused to do a mammogram when they had the paperwork to do that. Great customer service. I will never return to this awful place. read more

If I could give zero stars I would. They called my family member to confirm a 10am appt for a mammogram only for me to show up with her and they are telling her that her appt is for 1:45 and they can do nothing about her. They turned her away. They are very unprofessional and rude I'm going to update and add a star ONLY for the older Spanish speaking lady at the front desk. She was actually very caring and had a completely different attitude towards us when we spoke to her about their mistake and the rudeness of the younger receptionist. She told us that we should wait, rather than driving back home to Hawthorne. Unlike the younger rude lady that told us even if we waited we would be waiting until our appointment time anyway, she told us they would take us as soon as possible. Anywhere between 30 minutes to an hour. Thank you, for making this office a little more tolerable. We are real human beings that these other people are inconveniencing with no remorse read more

Called last week to schedule a (second) hysterosalpingogram (an extremely invasive, painful x-ray); was told to call back after the doctor faxed the order. Called back today to inquire and the scheduling staff put me through the ringer (dropped calls, excessive transfers and long hold times). I placed a total of FIVE calls between 10:44 and 10:55 am today after being hung up on four times. Nothing but total and complete incompetence even after speaking to the supervisor. I am now trying to locate a new imaging center - one that recognizes that the employees are in the medical profession and actually behave like PROFESSIONALS. Get it together, Los Coyotes Imaging Center. read more

Brenda at the front desk insisted that I was "scheduled for now" a full 15 minutes after my test was scheduled when i asked politely when I would be taken back to start my test. Not only does this company "robo-call" you 14 times a day when you get a referral, but then they tell you to arrive over an hour early just to make you wait until way beyond your appointment time to be seen. I saw an elderly gentleman with cancer have to sit in a hallway for over two hours because he was told to arrive earlier than he should have been there, and so he was forced to sit in the hallway during this pandemic for no good reason. Also, I wasn't even clear why they stayed open at the time, when the governors order says that all elective medical tests should be cancelled. Also, when i finally was called to the back, a technician named John accused me of "harassing the workers" because I dared to ask about when I would be called to the back after my appointment time had passed and i sat for an extra 20 minutes at a time when it's ill advised to be in crowds. And.. to add insult to injury, the company's "follow up" to my review was simply laughable. As all can see, Siemens named "Andrew C." Replied to my review and asked me to private message him my number, which I did. Then, I got a call from someone named "Ms. Hernandez" at the actual location who claimed she had no clue who "Andrew C." Was at all and said that she receives the reviews directly. That's odd, considering that "Andrew C." Claims to be the business owner for purposes of responding to Yelp reviews. Even more evidence of one hand not knowing what the other is doing. When "Ms. Harnandez" caked me back, she made no effort to apologize for the way I was treated, and failed to address my concerns for the elderly man with cancer that had to sit in a hallway for hours because the company told him to come at an improper time. Then, she completely ignored what I told her about the Governor's order regarding non essential medical procedures or imaging, even though, ironically, the company had posted a huge article about how they intended to change thief business practices to protect their workers and patients. https://www.radiologybusiness.com/topics/policy/radnet-coronavirus-protocols-travel-imaging This company has no problem "robo-calling" patients 22 (not a joke) times a day trying to schedule patients for procedures before parents even know they are due for one or that one was ordered, and then again "robo-calling" patients the day before their procedure with apparently inaccurate information about arrival times etc. Even upon arrival, the staff had no idea who was supposed to use what type of contrast, etc, yet when I originally spoke with one of the "robo-callers" and scheduled the procedure, they gave me instructions for prep. I wasn't even asked if i had or had not complied, and the staff had no clue and were sitting there debating and wondering what type of contrast was required for my procedure. A complete lack of organization, and horrible customer service and greed in a time of global crisis. I then asked about other "radnet" facilities closer to my actual home, and "Hernandez" acted completely clueless and said she only knew about her "region" (whatever that means). I saw many patients who are elderly and actually have horrible conditions be treated the same way. It seems like the complaint banks on those patients being too weak or not tech savvy enough to care or take action. It's really sad and unfortunate that they endanger the health of patients and their own staff and when confronted do nothing at all. Sounds like I need to make a call to the Medical Board. May be the only way to get something done. read more

I ended up going to a different imaging center. But this place keeps calling my phone. Now I called them, and my call got directed to some spammy call center where I was told that they would stop contacting me. They lied. I still get this really creepy automated voicemail message. I CAN'T GET THEM TO STOP CALLING ME. If this is how they treat perspective clients, I can't imagine going to the place. read more

The wait was over an hour. I made an early morning appointment and they were an hour behind before they even started. I left and rescheduled my appointment, again, they were over an hour behind first thing in the morning. The front desk staff was incredibly rude! Getting a mammogram is a very stressful thing and then having to wait over an hour is ridiculous !!! read more

I'm not sure what will happen today, but let me tell you what happened last time I was here about three weeks ago. I was sent by urgent care but let's keep in mind that the word urgent doesn't mean anything anymore, so I waited in the waiting room for a CT Scan for over two hours. When the girls at the front desk when to lunch and a new girl took over she reminded the tech that he had patients after seeing herself that we had been there a while. He stated that no one told him he had patients and immediately started calling us in! The receptionist didn't even apologize! So today I am two hours early for my appointment. Why not? read more

WaveImaging Long Beach - Really? What else is there to do if you sit here forever. - Diagnostic Imaging Near Me - Long Beach, California

Worst experience from the moment I walked through the door. Staff fails to communicate and shows no sympathy for the negative impact they cause to patients. read more

Professional, fast and friendly. The manager of this office took it upon herself to cal my MD office for an updated referral and booked my appointment. Staff was very friendly and nice. They girl that was doing the US on me, was a student and I was happy that she disclosed that to me. She did a great job along with her preceptor. I'm sure I'll be returning for another test. I really appreciate everyone involved in this process. read more

I had an appointment for my mammogram 2 weeks ahead of time. This is the earliest I can get off from work. They called me a day prior to my appointment to cancel because they do not have a technician. What an inconvenience. Do you realize that it is hard to take off from work? I do not recommend this place. Poor customer service read more

This place is true incompetence at its worst! I've been in Healthcare for 40 plus years and never have I seen the most rudest customer service/claims department. They give wrong information, refuse to escalate an issue to a Supervisor, send you back in the phone queue if you ask for a Supervisor and are completely rude. Their first response when you ask for a Supervisor is there is no one available so you know they don't even check. With these ratings depicting their horrible service you would think that management would give a dam! read more

I had a wonderful experience here. At first I was dreading it because of all the bad Yelp reviews, but everything turned out fine. The receptionist was nice. I liked that the forms are already prepopulated with your info, so all I really had to fill out was healthy history, allergies, sign and date. It was so quick! My tech was really nice too. She had soft music playing in the background and the room was dimly lit. I loved that! It created a very comfortable environment. I was out in about 30-40 mins. I definitely recommend. read more

Stay away from this place. They will ruin your health. They will ruin your credit. They will ruin your healthy attitude. I am counting the days until Jan 1 2019 when I can change my health plan to one that does not use Beverly Radiology or Radnet. Seriously, I am going to leave a good doctor because I cannot deal with the incompetence of this company. You should also ask your doctor if they can refer you to any company not affiliated with Radnet. It will be one of the best health decisions you can make for yourself. read more

Ask for a 7am appointment! I've read a lot of bad reviews about this place but my experience here was great. Since i had the first appointment of the day I just showed up, filled out my paperwork and then was pretty much immediately escorted to another waiting room where I only had to wait a few minutes before going back to get my procedures done. I was out of there just a little before 8am, so the whole thing took about an hour from start to finish and the bulk of that time was not waiting, but my actual procedures. I also found all the staff to be really pleasant, although I only ever dealt with 2 people, the short-haired front desk lady that some people have said was a pill but was perfectly pleasant to me, and then the technician who performed my tests. The technician was really friendly too. I did have to wait 10 days for my appointment for an ultrasound, but that was the only part of my experience that was really bad at all, and that's the only reason I'm giving them 4 stars. That initial waiting room IS really small too, so I could see how if you came at a busy time you might not have a place to sit while you wait. bottom line, i'd say if you're need to go to this facility (I had to go here because of the insurance I have), go for the 7am appointment. you can get in and get out and not have to worry about the small cramped waiting room or long wait times. read more

Got there for my appointment at 9 am and there was no where to sit. Had to sit outside in the building's lobby. On top of that, they were running 2 hours late!!! Seems like they have a serious problem with scheduling. read more

Highly recommend AGAINST having your MRI scan from this place. Our son who is a college student needed to have an MRI. We live out of state however, my wife and I were in Long Beach to make the appointment for him last week. We were told what our out of pocket expenses would be and that a personal check would be ok. We wrote out the check for the amount given to us and left it with our son. Today he goes in for his appointment and was told "sorry, our system is down. We can't take a check" Like this is our fault? Doesn't your billing department know that you can verify with the bank the checking account has the available funds by calling them and giving them the check number, account number and amount? I guess that's too much work. read more

I didn't have as bad of an experience as many other reviewers did. The waiting room is pretty small for the amount of people that they had to accommodate at noon on a Wednesday; however, the staff was pretty friendly. I waited about 40 minutes to be seen by the X-ray techs. Got my X-rays done and then waited about 15 more minutes for them to be printed. All in all, I won't be back here, but that's mostly due to the fact that it isn't close to my house but this is where my doctor requested that I get my X-rays done. read more

Worst customer service imaginable. The lady in billing doesn't give a shit about the elderly. I rather drive an hour for my grandma nextX-ray then go to this hell hole again. read more

I would not recommend this location to anyone. It's crowded, show and overbooked. The secretary is extremely rude and unhelpful. Why be in the healthcare business, if you're going to treat clients line cattle? Do yourself a favor and find a better imaging center. read more