Service was great and the MRI was fast love the new technology. They eased my anxiety.

I opted not to schedule with Wavelength due to the overall horrible reviews. I'm grateful to have read the reviews in the midst of my issues with scheduling with them. The transparency of prior patients saved me further headaches and issues with them. I went there years ago and had no clue the issues they now have, without the sharing from those with previous experiences. Very sorry they went through them...grateful they took the time to share and warn the rest of us. I went elsewhere and had a favorable experience with well trained medical staff and technicians. Pleasant experience despite the need for such imaging. During this time of life kindness, knowledge, skill, integrity and overall professionalism is required and appreciated. Wave length was not the imaging place for me. read more

My son had a medical procedure and needed an MRI quickly. They told me the cash price was about $700 and without a medical insurance approval pre-authorization I would have to pay cash to get in quickly. The lady serviced me and told me that I could get in on a Friday if I wanted to. Luckily we got the approval pretty quickly pushed it through and ended up spending only $111 They got the scans to our doctor and I was really appreciative considering I called around several places and they were the only one able to squeeze us in. Thank you so much read more

I was originally told I would receive the results of my lumbar spine MRI within 3 days. It is now OVER 2 WEEKS and I still haven't received the results. I've tried to contact the office via phone calls, and email, but have not received any response. The first time I called their office someone picked up the phone, didn't say anything, and hung up. After that, I only get the "answer machine". I've left SEVERAL messages but no one has called me back. Also, this Waveimaging location is in an extremely old building that is filthy. read more

Very unprofessional! My appointment was at 2:05 pm and it's 3:00 pm and still no show that's just not right. And this is not the only wave facility the one in Anaheim made me go 2 times to the same appointment. That's the kind of professionalism they have read more

WaveImaging Long Beach - Waiting room wave imaging group avoid at all costs. And the results take more than 7 days - Diagnostic Imaging Near Me - Long Beach, California

While waiting for my appointment, I saw a cancer patient try to check in for his scheduled imaging that he had apparently already waited a month for. The woman at the desk told him that his appointment couldn't be found. He became understandably upset, and instead of trying to fit him in or responding with empathy, the office staff threatened to call the police. You could tell that both he and his partner were devastated. It was heartbreaking to watch. read more

I have been trying for two weeks to schedule an appointment and I am still unable. They will not schedule without insurance pre-authorization. It turns out they keep pointing the finger at the insurance company while the insurance company keeps saying no request has been sent. Avoid these clinics at all cost. read more

Doesnt matter as ortho said best images ever. So put up with this place to get a good mri image.

Wow has this place gone downhill. I arrived to be told they were running 45 minutes behind schedule. The people in front of me have been waiting over an hour. So, I'm sure it will be longer. Why couldn't they message me and tell me about the delay so I could of waited at home or in my car! A full waiting room during a global pandemic. I've put off coming for two years for that exact reason. I'm sitting in a corner and they have a sign covering ducts and a broken lamp? A waste of an entire day off work. read more

WaveImaging Long Beach - A duct, machine and a table lamp? - Diagnostic Imaging Near Me - Long Beach, California

I wish they made appointments for xrays. I entered the line at 10:30 am and the waiting room and hallway were both full of patients. They told me it would be a 1.5-2 hour wait and that they would call me by phone. This part of the waiting process makes sense. They called me at noon to come in. I came in and they said I couldn't get an xray until the technician returned from lunch. They said they tried to call me to tell me but I never received a call in 8 minutes it took me to drive there. It took an additional 45-minute wait to get an 5-10 minute xray completed. That's a total wait of 2 hours with the added frustration of miscommunication. The website says the average wait is 20-30 minutes. When I called RadNet to file a complaint and request that they offer appointments, they send me in circles to Downey's phone tree. read more

I had a MRI here and I was quite nervous. As soon as I walked in the receptionist was so nice and friendly I felt at ease. The technician explained everything and talked me through the entire time. I will definitely use this facility in my future imaging needs. read more

This rating is about the calling center. Ever since RadNet/Wave Imaging started using workers from foreign countries to schedule appointments, it has been a disaster. There is a language barrier. You can tell they are reading off a script and if anything comes up outside of that, they can't answer the questions. They don't know anything outside of what they are reading. They can't answer questions about the scans, preparations, or billing. They will put you on hold for a long time because they have no idea what they are doing or how they are supposed to help you. I have been doing business with RadNet for years. I usually have a good experience. This is horrible and sad for this company. It is like there is no customer service available. I feel sorry for the people at the actual facilities who have to deal with the wrath because of the incompetence of the people at the calling center. Many times I will go directly to the facility to schedule. It is not convenient. read more

Please run!! They will get you in fast. They won't give you the information you need. ( they were more interested in the potluck and the party they were going to have. You DO NOT GET get your results in a timely manner. 30 days???!! Totally ridiculous. Total care is 48 hours. My doctor is questioning the results I was given. I'm going somewhere else now to get the re-read They have no radiologist there to help you or read results. They say come get your imaging ... no report no radiologist to read it. Waited 18 days!! They also don't tell you to fill out paper work when you're there to get your results whenever that may be finished They need to get their act together. I was also charged when my deductible was already met!! read more

Awesome customer service, the care was perfect and fast. Everyone was extremely helpful and polite

1st time here and maybe the last. I came here due to a follow up on procedures that needed to be done. Appointment was at 9:10 am. I was told I'd be called in like 5 minutes. It was 9:45 am and I asked if they were running late. The receptionist said I was next. Then at 10:00 am I was called. I changed into the gown was put in a room and waited another 10 minutes. Finally the tech did the procedure and then was taken to another room for another procedure. There the girl was aggressive. She said nothing even when I stated it hurt too much. She kept quiet and when she was done she said to wait outside in my robe while the doctor reviewed my images. Waited another 20 minutes then the nurse said come back in 6 months. So I was like ok , then I changed and she said wait here . I waited again for another 10 minutes or so and finally was able to go home . So why am I never going back?? Well I've been to so many of these locations and this is by far the slowest place I've been to!!! I was hungry and annoyed! I was done by 12:00, not cool !!! read more

I can't believe how no one is talking about the condition of the facility. While getting X-rays I looked around and saw what looked like portable a/cs being stored in the room, half the light covers on the lights were missing, there was literally duct tape on the curtains, paint splattered on the wall and chair... they gave me a step stool to use to get on the table and the thing was covered in paint and dirt like it had been in a broom closet for years, there was black residue on everything (you know when you peel tape off something and it's still sticky and dirt gathers on it after time) that was everywhere. I the dressing rooms had lockers to store your stuff in while you were having your X-ray done, but they only had the key for only 1 locker. Luckily I had that 1 locker, but it also meant my phone was locked away so I couldn't take any pictures beyond the dressing room. The people were nice but I felt like I needed a tetanus shot walking out of there. I immediately called my insurance and reported the cleanliness and condition of the facility. read more

WaveImaging Long Beach - Diagnostic Imaging Near Me - Long Beach, California

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This is all about Jenny: I had a loss at the beginning of this year and finding out I'm expecting again,I stressed immediately and wanted a ultrasound to confirm the heart beat. The tech who performed my service is not worthy of this 5 star review but this isnt about her Jenny, the patient care rep, was so nice when I found out my images would not be ready for a whole 3 days, Jenny went above an beyond with lots of empathy when she heard my last pregnancy was high risk. She fixed her coworkers mistake, apologized for my negative experience with the ultrasound tech and kept in touch with me until I got my images. She even pointed out my child's heartrate providing me an immense peace if mind. What Jenny has what medical professionals are lacking in the industry, something you can't teach. It's a natural want and need to help and I am extra Ulta greatful for whoever put this sincerely fantastic woman in my path. For she stopped me from stressing, ultimately made my entire month. Jenny you will make a fab addition to any obgyn team. Any doctors practice would be thrilled to have someone who likes their job and enjoys helping people. This women is going places I hope she gets the recognition she deserves. read more

I had a scheduled appointment at 8:15 am 3/18/21! I was scheduled for an Abdominal and Pelvic exam! Paid $145 out of pocket. They only did abdominal! Referral was clear! They said they could not accommodate me that I had to make an appointment online!!! I came back to the Facility that afternoon with my paperwork (they already had)! My appt was for 2:30! Another woman came up frustrated, she had been there an hour and a half after her scheduled appointment! She was told it would be 45 more minutes!!!! I will NEVER go here again! There was atleast 20 people lined up against the wall in the Hallway!!!! STOP OVER BOOKING!!! read more

I decided to leave a review on Yelp, since the link that was sent to me for a review did not work :( First of all, ALL of the staff that I encountered were very professional and efficient. With that being said, I waited for over an hour for a chest X-ray that took less than 60 seconds. The waiting room was so crowded, that I had to sit out in the foyer of the building. read more

WaveImaging Long Beach - Link to post a review... :/ - Diagnostic Imaging Near Me - Long Beach, California

If you are referred here by your doctor, ask for a different imaging service. Heidi the Manager at the Long Beach Los Coyotes Blvd location made this simple Ultrasound appt more complicated than it should be. They do not return calls or answer their phone after making appointments incorrectly in different locations for incorrect procedures. This has been a nightmare trying to get an ultrasound of my shoulder. Avoid this place at all costs. read more

Had to go here today for a stat X-ray and it was full house, no social distancing. People were sitting in chairs that were not 6 feet apart. They have 2 pencil cups at the front desk one marked Dirty and the other Sanitized however people were pulling pens from the Dirty and from the Sanitized and putting them back into the Sanitized, the ladies at the front desk don't even pay attention. Also there was some homeless person asleep in a chair and again the front desk doesn't even care. I'm giving it a 2 because the X-ray guy was kind. Just not healthy CDC guideline kind of vibes here. read more

WaveImaging Long Beach - See how close people are seated, and behind the door (out of view) is a homeless person ASLEEP! - Diagnostic Imaging Near Me - Long Beach, California

This location, suite 120 has been closed for 2 years for x-rays. Their Location & services list needs to be updated. I wasted time driving to 3320 Los Coyotes Diagonal location. read more

Waited over an hour to be seen, after I was told to arrive promptly and early for my appointment. After a week, my MRI still has not been interpreted. After speaking to WaveImaging, they confirmed they are short staffed and readings can take 7-10 business days. This is something that is completed at most facilities in 1-2 days. I would not recommend WaveImaging if you need timely results or a place that cares about your time. They should tell you prior to your appointment that they cannot do their job in a timely manner or on schedule. read more

I had the best experience in here. I had my first Memogram in here@ LOS Coyotes in 2017 also. Front desk and all the staff was nice, very well organized and my x ray specialist @ Becky was super nice and very kind and helpful. I absolutely recommend this location to anyone. Specially recommended Becky to anyone! read more

Feb 11, 2018 Well once again very dissatisfied with this place. Found out they had my CT Scan sitting there since Dec 2017. I had been calling to find out when I could get my scan done. I was told I had a bunch of orders to be done....they told me about my mammogram which I did Nov 2017? I told the guy it was done then he says it had to be done Noov 2018. Here I am thinking they hire these idiots to work in health care, really? I call this location and had a great girl assist me after explaining to her the problem. The girl who's name I did not get said the doctor wanted the CT done Stat in Dec 2017....I told her I had been trying to find out where my order was? So she asks me to come in Feb 15th and I said okay. The next thing she says is could I come in today at 4? I said yes. I was told get there at 3:45 pm to check in the girl told me since they wanted this to be high resolution they only do it at this location. I say the young lady who assisted me gets 5 stars and the man who performed my CT Scan gets 5 stars but overall this location gets 1 or minus zero stars. Please, see my list: 1) They still have no proper indicators to show patients where to go. I sat in the hall due to the waitig room being over packed. I saw every person come in walk all over looking for the room. It was sad you are sick wasting time looking for the room. 2) The place is dirty and should be torn down, it was like being in a welfare or county clinic I pay too much for my insurance to go to a dump like this place. 3) They are always triple packed they need to stop making so many appts., why should we be made to wait when we are on time? The waiting room is so small they have the chairs touching so gross. I just hate going to this place and will take it up with my healthcare provider to find another place to get my radiology, mammogram and CT Scans also MRI's done. I should be able to go to LB Memorial. If I were you the neg reviews are true and believe what people have written. read more

WaveImaging Long Beach - Vain scan they getting me ready for dialysis I am freaked out getting surgery to implant a tube my vains becz thy are too small. - Diagnostic Imaging Near Me - Long Beach, California

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This place is absolutely the worst possible place to get your testing done. Not only were they an hour and a half late to take me in from my appointment time. The nurses are rude and not good their jobs at all. I came in to have a CT scan and no only did I get stuck a total of FIVE TIMES, there were multiple nurses holding me down and one nurse dug the needle And ROTATED the needle trying to find the vein. Then he had the audacity to BLAME ME for the IV not sticking. This place is terrible and I'm absolutely traumatized. I've had multiple CT and MRI scans done in life and NEVER have I encountered a problem where I needed to be stuck for an IV that many times. It hurt so bad I eventually just left without my scan because they pain from them having to re-stick me was so bad. NEVER EVER AGAin read more

WaveImaging Long Beach - Diagnostic Imaging Near Me - Long Beach, California

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I am newly pregnant. I went in today for my first ultrasound. The first technician was very nice. However, another tech came in that must have more imaging experience and she was the rudest person EVER! I asked to see a picture, get a print out, SOMETHING, ANYTHING but no. I asked just to even look at the pictures and she completely dismissed me. This is my first child and I am appalled at the way she treated me! Note: I understand she can't provide medical info regarding the baby such as health, etc. but just to even have ONE picture would've been nice! read more

The front desk person was occupied reading a book. The imaging technician was kind and professional. Good luck reaching an actual person by phone. read more

If you value your time and your Dr. refers you here avoid it at all costs! Took about 2 1/2 hours to get one knee x-ray. I've gotten plenty of x-rays in the past and took a fraction of the time. UNACCEPTABLE Wave Imaging be better than this read more

Would give this place a zero if it was an option. Staff that answers the phone is rude and unprofessional. It's obvious that they don't want or need the business. If that's how the experience here starts, I'm sure the effort in getting quality images would be lacking as well. Don't come here. Would not recommend. read more

I went in for an ultrasound and Heidi the office manager told me my doctor had ok'd a mammogram. I had just had a full mastectomy and reconstruction and was to never have a mammogram again in my life. This office if horrible Wave Imaging committed malpractice and would not even speak to my doctor about this. She called several times and was told my issue had been taken care of. Long story short, my doctor DID NOT ORDER A MAMMOGRAM FOR ME! Fraud was committed and they claimed my doctor sent over an order for one. This DID NOT happen. They charged me for the test and I had to pay for it. STAY FAR AWAY FROM THESE SCAMMERS! THEY ARE DANGEROUS! They are affiliated with Rad Net. I am going to file a complaint! read more

The ultrasound tech had TERRIBLE bedside manners and questioned my gender despite me being there for a gender specific exam. She did not explain the procedure, was careless when performing the procedure, and ignored my feedback about pain until I GRABBED the instrument with both hands TO STOP HER. Please please please, for the love of god, don't come here. I will be telling my referring physician not to send other patients here and will be sending a formal complaint to RadNet Imaging Centers (parent company). read more

Horrible. Would give zero if I could. There are signs to check in on your phone and text here but just fight your way through the throngs of people in the waiting room as that texting does nothing and you will be "late" and they won't see you. No social distancing in their tiny waiting rooms. read more

My goodness. I think everyone is unhappy here. I wish I would have got my ultrasound techs name, but she needs to rethink her career choices. She had terrible bedside manner. Didn't explain anything, snapped at me. Made me wish I didn't have to come in for pain I CAN'T control. Ugh. I came here for all my baby scans and had no problems. It's changed so much read more

Find another place. Seriously. They weren't great to begin with, but now they merged with another company, so even if you make an appointment there, that's not where you end up. Instead they conveniently "forget" to tell you that your mammogram is 20 minutes away at their "new" location. Which turns out to be something similar to a bad hospital ER. Save yourself time, energy and frustration. read more

Their billing department is the worst! I called six times and gave them my insurance information. United Healthcare Oxford said that I do not have to pay out of pocket for x-rays. They didn't know how to bill my insurance company. I finally had to get someone from my insurance company to speak with them directly. I called again after they were paid by my insurance company and they still did not halt collections. They sent my bill to collections and it lowered my credit score. Make sure that they bill your insurance company immediately. I have been calling them to get this resolved since September 2020. I do not recommend them. I would give them negative five stars. read more

2nd appointment they lost it! Receptionist staring at the computer screen dumbfounded for 20 minutes. Until Jr boss tells me my insurance is expired now. I showed up early this time still a big line and rude employees They have 3 locations in the same building make sure you go to the right one. Waiting room had no seats available read more

Update: Los Coyotes, I was rooting for you but you STILL have not sent my TV ultrasound radiology report to my doctor. You only sent the abdominal ultrasound report. I was sent for an ultrasound to check for CANCER and yet it has been a week and a half and several nurses from Dr. Chaos office have contacted you to please send the TV ultrasound report-yet nothing. My doctor cannot order any further tests until he has that radiology report in his hands. Please send them to his fax (The right one, not the one you have on file which is wrong)... The place wasn't bad at all: nice front desk girls, zero wait time and a nice ultrasound technician! read more

Horrible service. 8:00 am Waited for an hour at their initial office, before checking in. Finally an employee informs patients in the lobby and myself that their receptionist is not in at this time and they're sorry for the inconvenience in addition they moved location and don't bother to put a bulletin for patients to read announcing such changes. So not only did we wait in vain. I was given an incorrect address, called 5 times before I got through to someone to provided correct up to date address for X-rays. Arrived at said facility at 8:30 they inform me I won't be seen until 10:15 am due to X-ray service start time. It is now 11:30 am and I've been informed I'll be waiting another 2 hours. What's the point of the appt time and why is our time not valuable. read more

Really rude. Not courteous at all. The front desk and appt setter should be replaced because they have no communication whatsoever and when I showed up the appt was for something completely different than what I had set it for. Therefore wasted my time to fill out papers. I think they make you fill it out to just waste everyone's time. They asked me what I'm there for I filled out what my dr. Told me I'm there for and they said that's wrong & to fill it out again. If you know, then why are you even asking me. The system could be way improved. But yet they call me continuously to set an appt with them. Annoying and rude. Never going back. -10 stars. You're working with healthcare providers don't be so shitty to patients. I saw them be so rude to 2 other patients. That's super welcoming. read more