I am giving them a 4 star rating. If there was 3 and a half that would be more accurate. I called…read morethem on a whim. I needed my other half truck picked up within 36 hours it was a beaten up 1995 ford truck. I called them right up the first gentleman I had talked too was very nice and polite. I was nervous to call them never done this before so I had high anxiety. Told me he will pick it up today. Great!!! Good way to end the convo. So I had called them up after wards telling them that I told them the wrong make and model. ( I am not a car person at all) Thinking it was something else instead of what I had told them at first. So I called them and said hi, this is so and so. He was like "Yeah". So I explained the situation to him and he wasn't understanding what I was saying, that I made a mistake. At this point he was very rude and I was getting mad and even more anxious....... So the customer service is a medium. They do pick up the cars very fast and efficient gives you how much they are going to pay you and then boom your done. The driver that had picked it up was absolutely amazing!! He had called me to make sure everything is all set for him to pick up!!!!

They came out to get our car, lowballed us on the price. They said they would come get it and 3…read moredays later they finally came out. Every time we called the answer was the same "we're right around the corner, we'll be there in 15 minutes", only for them not to show up. When they finally did, they loaded the car incorrectly, forgetting to take the brake off, so when they started to drive away the tires of the car left a huge streak mark all the way down our driveway. I called and they said "oops, sorry I'll tell the driver to be more careful next time" I would never recommend this business to anyone.

Matthew, my last name was changed due to an abusive father to myself, mother, and my sister. Not…read moresure how my name has anything to do with this matter other than it shows how petty you are. You also left out that I was offering to leave the bike on Sunday for you to work on it during the week. Your light staff on Sunday? You had a person there for a $25.00 sticker and treated me like I was a bother trying to continue to do business with you. The only person missing from your staff that day was the finance guy. Otherwise, it's always been you, the two older folks, and sometimes the finance guy. You state in your response you had no issue with continuing the business relationship but, are you not the one who handed me the tire and said to go elsewhere? Are you not the same person who told me this had nothing to do with you, yet here you are responding to this situation? Jason X... it's Marshall. Has been for 2 years. Brentwood NH court, 11/2016.

I am sad to write thie review. I've used Derry Cycle for years, repairing things on my kid's Honda…read moredirtbikes. I called ahead to have my kid's Honda Odyssey worked on (the buggy, not the car) - it needs tires and a pull cord for the starter, since it broke off. Easy fixes, they said on the phone. I get there, no one from service is there and the "manager" says they wouldn't work on it anyway, take it to a Honda dealer. Thanks for wasting my time. So dissapointing, since they were so awesome maintaining my kid's dirtbikes for years.

Policies. They miss diagnosed my truck and still charged me $398 to plug a computer in. I…read morepersonally believe they did this so I would trade my truck in to buy a new one. They diagnosed my DPF was bad, which it was not but wanted to charge me $11,500 to replace. They also said my drag link was bad, found out it wasn't. I did like the dealership until this. I think the company needs to rethink their business policies.

Customer service in the repair department from Shane really lacks communication, between Ford…read morerecalls and the Londonderry shop. I've had multiple problems with them and lining up the repairs that Ford should be Covering. Very frustrating to deal with this location. I don't recommend it.

Worst place I've ever bought a car from aside from GM. They drove the truck for months and assured…read moreme it ran great, test drive was fine; the truck left me on the side of the road 5 miles from the dealership the day I bought it. They "tried" to make it right with the cheapest available parts which have now failed AGAIN just a few months later. These people do not look over vehicles to repair them before sale and drive them excessively before sale. You get all the burden passed on to you as a customer and they laugh all the way to the bank. Do not trust these people. Turns out the mechanic they used, Burke's auto repair, installed the alternator incorrectly which has caused the last 4 months of misery. I also realized why they put a sticker for September when the car was "inspected" in July; there's an exhaust leak that won't pass inspection next year and they tried to hide it! Absolute fraud.

sent a carb there took about a week turn around carb came back looking the same as it went in other…read morerebuilders have always cleaned them up to look new it took quite a bit to adjust more then i have had to do in the past price was also 1/3 higher not a place i will use again the place i have used in the past closed so i got find someone good they did not live up to expectations and pricey

From the owner: Quality Remanufactured: Carburetors, Alternators, Starters, Brake Calipers, Master Cylinders &…read morePower Brakes Automotive, Marine, Foreign, Domestic, Heavy Duty, Industrial, Small Motor Since 1946

I was looking for a replacement tire and 1 call is all it took to weber and within minutes I got…read morethe answer I was waiting for. It looked like a brand new tire mounted and balanced out the door for $75 . You can't beat that.

I purchased an extra tire and rim for my car to have a full sized spare and both were unusable. I…read morepaid 80. for it and when I went to use it. The place I went to have it changed showed me that the tire and rim were no good. Weber front desk girl was not helpful and very rude to deal with. I will not go back, and I also make it a point to let people know my experience, if they are talking about salvage yards etc... They seem more about hanging out than helping people.

I would like to start out by saying I was in the wrong, I should've asked the office before going…read moreback into the yard, and I apologized for it, especially after saying I was going back to my truck to get some cash. But did Stu have to call me an asshole? Did he have to say don't ever come back again? A mistake like that immediately goes for him to say that? Just wanted put that out there. Kept my mouth shut, apologized, and just left. Only person I dealt with, so do not know how anyone else is in the office, but this happened today.

I would like to start out by saying I was in the wrong, I should've asked the office before going…read moreback into the yard, and I apologized for it, especially after saying I was going back to my truck to get some cash. But did Stu have to call me an asshole? Did he have to say don't ever come back again? A mistake like that qualifies him to say that? Just wanted to say that. I do hope ya boss looks at this, and when a person makes a mistake this Is how ya treat him. Happy new year!

Bought all my bikes from Naults, first one in 1975, before retiring I bought a 2024 Phantom Shadow,…read moretook it to Windham for a 8000 mile service and it came back feeling brand new! Service was quick, friendly, and extremely thorough. Been Honda for 52 years and Naults is the place to go.

BE WARY of this business‼ I purchased a brand, New CF Moto 675 and paid cash for it. In less…read morethan 2 weeks it stopped running while I was driving and I had to have it towed to my home. I immediately phoned Naults and began working with Matt in the service department and Jeff one of the top managers. Jeff himself told me they would reimburse me for the tow which never happened.... after 37 day they were able to finally pick up bike from my house & determine that it was due to a factory default in which the clutch plates/discs were broken, due to them originally being assembled incorrectly (therefore, they had to replace the clutch). Matt did the replacement under warranty on behalf of CF Moto . they told me I would have to make my way New Hampshire to retrieve my bike, but due to me being persistent on them delivering my bag back to me it finally delivered. Less than 2 weeks later while driving I find my bike stops working again due to the same exact problem. This time it took them longer to come pick my bike up from my house and on top of that they had my bike for over 6 weeks and we're hesitant to do repairs even though I was under warranty from CF Moto-Matt in the service department was communicative when I initiated, but the main manager, Jeff changed his tune and never returned my calls. it was discovered by Matt in the service department that when the clutch was replaced, the first time it was tightened too much which caused. the cable to constantly pull on the clutch release mechanism. (even when the driver's hand is off the lever)-, this prevents the clutch plates from fully pressing together & spin against each other and slip. even though they did take the bike out for the test drive after fixing it-they should've picked up on the fact that it was too tight. once again, hesitant to deliver my bike back I had to finally a week later make my way from Massachusetts up to New Hampshire to retrieve my bike myself. I happen to run into Jeff by walking by and he told me that nothing was ever wrong with the bike. It was just a simple adjustment with. Obviously, he was unaware that Matt the service technician had informed me of much more detail and I have paperwork to show everything. I've stated so far. I asked Matt about the reimbursement on the original toe and he started to stumble with his words and then I just disregarded anything that came out of his mouth after that because obviously. and a con artist. needless to say, I still have my fully paid for bike, which I only purchased.6 months ago and it's been driven under 1000 miles and is not working order. please be aware of this location and especially this manager because I would really be upset to hear anything like this happened to someone else.