Horrible experience! I don't know if it was the owner I was speaking with or one of the workers, but who ever it was has completely ruined the places reputation for me. Also, I am going to make sure I tell everyone I can about the horrible behavior I received while attempting to acquire a used part for my vehicle. I am a NH Manchester native and I know a lot of people in the area.
This is what happened: I first looked on line for the part I needed, getting an idea of how much I should be paying for the part, New! I then call one of the auto parts stores to double check and make sure it was the right part for the amount listed. It was, only thing is I would have to wait a day for it to arrive. Not to bad 1 day but I kinda want to switch it out today so I thought maybe I could pick a used one up at a junkyard for right aroumd the same price or less. Well that didnt happen with this junkyard. The price of the item online and at several auto stores ran between $5.00 up to about $16.00. When I called Murray's I was told they have the part and it's cost was 25.00. That's used, not new. When I mentioned that Autozone sells the part for 6.99 and questioned why they are selling the used part for 25. I was told that maybe autozone wasnt selling the full assembly light. I advised him that it was, but I would just have to wait a day. He repeated theirs was 25. And that I can go buy it from autozone then he hung up on me. After that I checked the item again online to make sure it was actually the right part and I called autozone again just to double check. The new part for 6.99 was indeed the complete assembly. The clerk from autozone couldnt believe the junkyard wanted $25. And state maybe they are out of touch on what that part now sells for.
I called Murray's again and asked why they were selling that part for so much when it could be purchased at many other places for average 10. Dollars and less. The man there said I was annoying him, said that is what they get for the part and then he hung up on me.
What a nasty person, but worse than that they are ripping of people who don't know better or can't research the price of a part.
That man at Murray's should be fired if he is a worker, if he is the owner well sooner or later his bad business practices will catch up with him. I know myself will never do business with that place and I will make a point to let everyone else know they should look elsewhere for a used auto part. read more