Our experience with Watson Realty and the Gordon Team was extremely disappointing.
The MLS listing was incomplete, important features of our home were omitted, and we found ourselves having to point out information that should have been included from the start. The photography felt rushed and poorly coordinated, and communication throughout the listing was lacking. We were not notified about a second showing, and we often felt left out of important parts of the process.
When concerns were raised, they were not handled professionally. Instead of addressing issues, we were met with arguments and comments such as, "I've never had to do this before," which made it seem as though our concerns were being treated as an inconvenience.
The service felt very hands-off, more like a lockbox listing than the full-service representation we expected. We also felt pressured to accept an extremely high 9% commission/closing cost structure that we believed was not in our best interest.
The final straw was when we lost confidence in the representation and simply requested to be released from the listing agreement. Our request was denied. The situation became so difficult that we ultimately had to hire an attorney to help resolve the matter.
Selling a home is one of the largest financial transactions most families will ever make. We expected professionalism, communication, and advocacy. Instead, we spent much of the process correcting mistakes, chasing information, and fighting to protect our own interests.
Based on our experience, we would not recommend this team to other sellers. read more