I think they hired a third party crew to do our floor installation and there were some issues that cost us extra money but overall still happy with our floor and the crew was nice. However... They broke our toilet, didn't tell us until last minute and bought the cheapest replacement that wasn't not as nice as our original. Broke some of our base boards and glued it back on the wall cracked. Dented some of the furniture. Also on top of all that the project manager wore a political shirt to the job which is unprofessional. read more

Did a good job and fast. Hauled off our old carpet pieces which was a big help. Very professional. read more

Watson Flooring Installations (Indian Trail, NC) performed the flooring work at our house. From the first meeting to size the job, measure the room, and make note of our special requests to the day of installation - the crew were on time, got right to work, heads down until all the flooring was placed and the rooms were spotless! True Professionals!!! I highly recommend their services! read more

They did a great job installing my new flooring the salesman was amazing and explained everything thoroughly. read more

Watson Installations - My new shower is amazing! - Flooring Near Me - Indian Trail, North Carolina

Contracted with LL flooring located in Hickory, NC with Watson being the installers. Initially told 1 day install, maybe half day. Watson sent a partial crew of 2 people (some days only 1) and ended up taking 5 days to "complete" which I had to take additional days off work and honestly should be compensated for this but I'm not asking for this but Watson does not care about your time since in the contract that you must sign states times can change. I was suppose to have a final walk through and sign off on satisfaction of completion. However, I never had this walk through and the installers had to come multiple times to finish and fix things and ended up not installing the reducer given the hassle already. LL Flooring provided refund for the material and calculated the amount Watson owed for refund but would have to collect through Watson themselves. After weeks of trying to communicate with Watson with hardly any follow up a representative called to argue with me that I did sign a form of completion on the 2nd day of install that I had to get my brother present while they were there per their requirement and misled him in signing this form even thought the installers were instructed no one is to sign on my behalf and left before I got home that day. Regardless, the job was not completed where 2 transition and reducer were not installed and on that same day had to schedule a 3rd day to return. Watson tried to blame this on me, arguing that it didn't matter the job wasn't complete at time of signature since they couldn't finish since they didn't have the material which is not true, they had the transition piece on that day but decided to come back to do the 1 transition and took weeks for them to come back to complete the 2nd transition. They seemed unaware of what all they were required to do from the beginning. Now Watson and LL Flooring is blaming each other and telling me I need to take this up with the other. The quality of install is questionable however they note it takes a year for flooring to settle, fine, I can get this but floor joints should be bowing between the door frames from the beginning, floating floors should not make contact with the walls or pressed downward by the door frames. There are constant cracking in every room installed. Nothing they siad in the beginning was accurate, I would avoid using them at all cost, this goes for LL Flooring as well. read more

Watson is the best company to call for flooring. They put new flooring in my house. It turned out so beautiful, they are the best. Wouldn't go anywhere else for flooring. The guys that put my flooring down was awesome. Appreciate everything that they did for me. U cannot beat them. I was so pleased. Be sure to give them a call if you need flooring. They are the best around. read more

Purchased our flooring through lumber liquidators and paired up with Watson Flooring to do the work. The flooring looks pretty good but the quarter round, transitions are not acceptable. Didn't have the correct tools to miter quarter round, used a knife. We had a lot of leftover material that I wanted to return but when they "cleaned up" and they took it all before I could say anything. The whole experience was awful. I would not recommend this company. Lumber Liquidators should be ashamed of themselves for using this company. read more

my mother in law, lives in Roanoke Virginia. she had Watson install some wood flooring in her home and within 8 months several issues arose that require replacing several sections of flooring. the flooring was purchased through LL Flooring. Watson has been extremely lacking in their services to replace the flooring in question. I would highly recommend another installer for your flooring needs. read more

We purchased our upgraded LVP flooring AND upgraded trim package from LL Flooring and they sent Watson out to do the install. The installation "team" which consisted of one installer and one helper arrived two hours after the time that we were told they would be here. They worked for two hours, removing carpet from two rooms and said they would return the next day to finish tearing out the original hardwood. After some discussion with a supervisor, they came back to the house and completed tearing out the rest of the flooring. This was an approximately 900 sq ft job (not overly huge). After the install, I couldn't close my dishwasher door as it was left with one leg 2" higher than the other and the dishwasher was sitting off balance. There were trim pieces that had not been nailed in and were sitting loose, just pressed against the wall and the floors were popping and cracking in many places. I contacted Watson and they sent a representative out to fix the dishwasher legs and look at the other items. He determined that the entire floor needed to be torn up and replaced due to poor workmanship. We spent a second day (our own time) clearing all of the rooms of small furniture (tables, chairs, etc.), personal items, pictures, curtains, etc. (which we had done for the first crew as well). The second crew showed up and upon tearing up the floor, determined that the cracks and pops were caused by the floor not being leveled correctly the first time AND the moisture barrier not being spread flat but instead, folded over in many spots. The second team "leveled" the floor and my husband even purchased and gave them a $100 level to be sure that they had the proper tools to be sure it was level. Some of the trim which had been newly painted before the first install had to be torn off when the floor was being ripped up. When the second install was complete, the trim looked awful in many places AND now, after 10 months, the floor is cracking and popping even more than the first time it was installed incorrectly. The crew was given yellow colored caulk which was placed on the white trim and I believe the caulk was old because now, 10 months later, it has begun separating from the walls. I contacted LL Flooring and sent videos of me walking on the floors so they could very easily year all of the popping and cracking and in one part of the video, I can push my finger down on one of the seams in the powder room and actually see the boards move up and down as they pop. I also included photos of the yellow caulk and the separation of the trim from the walls as well as the rough edges where the trim pieces that had been removed and replaced did not align and left rough edges. Watson sent out a second person to look at the floors and trim. The final determination was that WE should have PURCHASED additional pad to go under our floors when we made the initial purchase. Watson's rep said that they could come out and "clean up" the rough edges of the trim but that the yellow caulk couldn't be covered with white caulk (the color of the trim) and would have to be painted instead. I agreed at that point, to paint over the yellow caulk myself BUT when Watson sent their report back to LL Flooring, they stated that the work had been done (regarding the trim) and they gave their opinion that the pops and cracks on the floor were due to the lack of upgraded pad (even though our LVP has a built in pad. They did not mention the moving boards in the powder room in their assessment. I am MORE than EXTREMELY disappointed after spending over $10,000 on a new floor that I am not even sure will last for a reasonable amount of time. My upgraded trim package looks like crap and Watson doesn't seem to really care. On top of that, I just received an email from LL Floor that they are filing for Bankruptcy protection SOOOOOOOOOO, in a nutshell, if you are considering purchasing new flooring, RUN away from LL Floor and Watson installation as fast as you can. read more

Not sure why there are so many poor reviews, but I guess it depends on the contractor. Watson was contracted out from Lumber Liquidators to perform my install of laminate flooring. Gabriel and his team came on time, worked very efficiently to complete roughly 700 sq/ft in 2 different levels. They moved furniture/appliances safely, and there was no damage to my TV's. They came around 9:30 AM, and were out the door by 6 PM all cleaned up. They took care of any issues that came from the install as well, including removal, and reinstallation of a bathroom door after shaving the bottom a bit to clear the higher transition piece that was installed. read more

They were certainly professional in their demeanor. The vinyl planks were installed very well, but as experts they did not mix the variated planks out of the boxes resulting in two same color planks side by side. I was given a time slot for the following day due to a cancelation. However, the email advising me the comodes would be removed and I would have to arrange for someone to put them back in came afterwards. The quarter rounds and caulking were not done well. A goback resulted in a better job. In hindsight they were not the flooring experience I was looking for or have experienced. read more

Lorenzo and his team worked almost without stopping. The flooring looks spectacular.  I appreciate their labors and their respectfulness and professionalism. I also appreciate that Watson accommodated our need to get this done quickly.  From my initial meeting with Tanya, who came out to measure, to the completed flooring project, Watson was responsive, reliable, and professional. read more

If you don't mind poor workmanship, poor customer service, and lack of pride then Watson is the company for you. . We purchased tile from L.L Flooring and since they use sub-contractors Watson Installation was tagged to do our floors. Freddie was the guy who did the install and it was obvious he was either inexperienced or just didn't care about his work. After the floors were done I found crooked cuts, tiles that were too short, and tiles that were sticking up so far that I broke the corner off my table when moving furniture. I called Freddie's supervisor Robert who came to our house and he took a few pictures then told me that he only had 2 installers but he would get somebody out there as soon as possible to fix the floors. He also told me to mark the tiles that were not correct with blue tape so they could be fixed. A few I days later Freddie came back and I pointed out the tiles I wanted fixed and he agreed and started removing tiles. A while later I stuck my head in to see how thing were going and I noticed Freddie had removed most of the blue tape but I just assumed he would fix everything and didn't think too much more about it. A while later Freddie indicated he was done and when I started looking at his work it looked a little better but there were still gaps against the walls, and tiles were still sticking up I asked him about it and he said Robert told him there were only 6 or 8 tiles that needed replaced but he said it was closer to 12 that he replaced. I asked him about the tile that was still sticking up and he just said that it would mean removing 4 tiles to fix it but he said he had already sent pictures to Robert and Robert told him it was good enough. If I could give zero stars I would because anything over zero stars is not deserved. read more

We just purchased a home and decided to have all the flooring replaced prior to moving in. On a tight schedule. We told them we needed it done as soon as possible. They came the following week, tore out all the old floors, made sure my subfloor were screwed in well, an began installation. They were done in two days. They cleaned up after themselves and were very polite. Looks amazing! read more

I'd like to give a negative number for my review. This business admits that they cannot get installers so they have to keep employees that lie and do not do the work promised and that was paid for. DO NOT recommend. A nightmare is putting it mildly. Do not waste your time or money with this company. Find another installer if you want to be treated like a customer. These people are arrogant, lazy, and dishonest. We purchased through LL floors and we are bringing all of the flooring back and getting a refund. The workers showed up and left because they said we were not ready which is a lie. The rooms we needed to do were cleared and ready. The want to come back tomorrow, my response is bring the sheriff with you. Good day! read more

Watson installed the flooring that I purchased from Lumber Liquidators in Richmond VA. We purchased enough flooring to do our whole upstairs and have enough leftover material for our unfinished room over the garage at a later date The Watson installers used all but 1 and a half boxes of the material and wasted the extra that we had ordered. They also left extensive glue marks and scuffs (including someone's "W" initial!) in the floor. They were going to leave a ton of trash at the site until my mother in law, fresh out of shoulder surgery, asked them why they were leaving the trash behind. We had to have the "project manager" Luis come to the property the following day to try to clean up the remaining marks. He refused to take ownership of the fact that his crew (to my knowledge, this "project manager" was never even on the job site during install) left an absolute mess behind them. He insulted me by insinuating that I had miscalculated the amount of materials needed (we ordered exactly the amount that we were told to order by the Lumber Liquidators rep). Do not use them, and if you find out that your job has been assigned to them, insist on someone else or hire your own installer. read more

Watson Installations - Here's the W of glue that Watson left for me in my new floors. This is what they consider to be a completed job. - Flooring Near Me - Indian Trail, North Carolina

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Let me tell you about Watson Installation, they were given to me by LL Flooring. First, I was told that they did not put caulking on the bass boards, the installer said he would do it for a few tubes of caulking and he would do it (even though it was on my orders, and I paid for it.) Then they said they could not tie into the floor I already had. When they moved out the Freezer from the one room, I told them to use the rug I had so that it would not scrap the hall floor. They still gouged the hall floor and because they did not lay it, they were not going to fix it. So, when I complained they said they would give me a 50-dollar gift card. I have not seen the card yet. They knew that this installer scammed the customers. They told me he had done it before. They said they fired him, but I don't believe they did. Be wear. I called LL Flooring and they said they would get back with me. Well they never did . read more

Horrible organization who does not stand behind their work. I've been trying to have the come back out to my house to repair a laminate floor that they installed and they have been disregarding me for the last 6 Months. At this point, I've had to make the decision not to have them come back out to repair the floor....I don't want them back in my home. I would rather have flawed flooring then deal with them ever again. Learned my lesson, I wont be using them or Lumber Liquidators...who I purchased the floor from....ever again. I don't suggest you do either. read more

Absolute nightmare!!! Stay far, far away!!! Just finished a THIRD try at an installation and it looks like garbage. They damaged baseboards and door casings at removal leaving huge chunks of wood missing all over the place, undercut the door jambs too high by 1/4"-1/2", left gaps without trim to cover the gaps and then pumped the gaps full of caulk, broke our stove, and we have hollow spots all over the floor. They didn't tell us we would need to be out of the house for 24 hours for the sealer to dry so we had three hours notice to pack up our family and check into a hotel. Project supervisors only show up at the very beginning of install. The installers have been very nice, but there is little else I can recommend about their installs. read more

The work crew here is great. But the estimator did not include some work. Now (after three days) I cannot get anyone from the office to return a call or email. Its called CUSTOMER SERVICE. Crew is great but office stinks. read more

Watson Installations far exceeded my expectations once again!!! This is the second time we've used them in 6 months. The first was for kitchen remodel tile and some bathroom tile. This time was for carpet in playroom. The Watson Installations crew was in and out and did quality work. The installers were courteous and ever cleaned up after and put all furniture back!!! Awesome experience. Highly recommend. read more

Watson Installation did the work for us thru Lumber Liquidators in NC. Our flooring installation was completed yesterday, and it went flawlessly. Dan was on-time, well prepared to get the job done, and made sure everything was completed to our satisfaction before he left. Customer service called us to confirm the appointment, then again when the work started to make sure everything was going well, and then one final call after the work was completed to ensure we were satisfied. I'd absolutely recommend Watson Installations and if we decide to make any additional flooring changes in the rest of our home, I'd be happy to have them come back and do the work. read more

This experience has been an absolute nightmare. Unbelievable, surreal. The installers have come to my house 3 times and nothing has been done. The first time they said the rooms weren't cleared even though I had 2 bedrooms and half the great room cleared according to instructions. They left and refused to come back even though we cleared the rest of the great room in 40 minutes. The next day they removed about 140 feet of carpet and found some damage. They then refused even to remove the rest of the carpet to see if there was anything else I needed to fix. They refused. I dealt with the mold and they told me it would be a month before they would come back. Finally called LLFlooring, where I purchased the floors as well as the installation, and they got them to come back in 2 weeks. Three men came in 3 trucks. Did nothing but look around and talk on the phone for 45 minutes then left saying that one man was allergic to my cat! That same day , on the phone, the supervisor admitted that they didn't want to move my furniture even though I paid extra to have it done. And he acted as if it were my fault. Reprehensible! read more

Terribly fun company. There's only one contact phone number for them which directs you to someone named Kenya. She hung up on me 5 times when I was trying to schedule an install, then continuously ignored my calls. Don't waste your time with this company and find a separate contractor to install your flooring. read more

Everything about our new floor is awesome ! The crew was amazing! we had 1000 square feet laid in less than 3 days. We originally had 3 different types of flooring incluing carpet, ceramic tile and linoleum. They covered everything with plastic to protect the furniture and cabinets during the demo and laid a barrier pad for sound and level all the floor levels. They moved all the furniture and put everything back 100 %! So happy with the results! read more

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I'd give this company ZERO stars if I could. Contracted them to install our vinyl plank flooring through Lumber Liquidators and have never seen such incompetence. The first set of installers they sent were HOURS late and then were upset with us when we asked them to stop at 9:30 pm. They showed up at 5:30 am the next day to finish, which they couldn't and left our stairs untouched. They rescheduled to complete the job but the installer cancelled due to an earache. Then they sent installers who were incapable of doing our stairs (even though that was really all that was left to complete) and the installer has the audacity to say "why don't you just put down carpet"? They demanded that we pay 100% up front in June and here it is almost Labor Day and still no flooring on our stairs. A nightmare experience!! read more

Worst flooring install I have ever been through in my entire life!! First they quoted the job...then they ripped up the existing floor and noticed there was actually another layer of flooring that needed to be removed. Instead of removing they suggested putting new floors OVER EXISTING ROTTED floors!! When I said no way they refused to do the job. Not only did they refuse but this took 8 WEEKS!!!! This was my kitchen so I was not able to use my kitchen this entire time!!! Do NOT use this company. How can you refuse to do a job that you quoted and went half way through?!?!?! I'm writing a letter to the better business bureau and every other website I can find!!! read more

Most unprofessional office staff I have ever encountered. Phone calls were not returned and staff seemed clueless as to what was being said to them. Staff could not figure out same last name and phone number, probably the same person. Called to cancel installation appointment because they had a problem with an earlier installation.. read more