Communicated clearly when they could come out. Communicated the time period when they would be…read morehere, and then when they were on the way. Courteous service man (Ray) that quickly diagnosed the issue. Doubled checked with the home office. Provided a quote and said he had the parts on the truck and could do the job. Offered to repair then or to think about it and let him know. Did it then and we have our hot tub back on.

Paradise Pool and Spa offers excellent customer service -- Jeff Mora is an excellent communicator,…read moretheir services are prompt and competititvely priced. I can't recommend them more highly!

Truly terrible work and they can barely answer the phone or return a call…read more The spa they "detail cleaned" looked like it was used as a mud pit prior to delivery. It is so incredibly dirty. They also reassembled all of the paneling on the outside of the spa incorrectly and damaged large portions of it. I now have to replace a ton of it and reinstall it myself. The person who recommended this place to me told me it used to be run much better when the father owned the place. I guess it's the son who took over now and isn't living up to the previous standard. Overall just a terrible experience and seems to be a very poorly ran business.

After talking To Mika he was very helpful for my spa problems I would definitely recommend them for…read moreservice and supplies which they carry a much larger abundance than I expected.

As a first time buyer I had a lot of questions and some trepidation. Danny and his team went above…read moreand beyond to make sure I was comfortable and all my questions and concerns were addressed. His suggestions about how to make the decisions of which model to buy were spot on and their follow up and support has been absolutely brilliant. Without hesitation I would recommend them and would happily buy from them again.

If you are looking for a hot tub, you really owe it to yourself to visit Lifestyle Outdoor. They…read morehave everything you need at their showroom. In my current house, I had only one specific place where I could put the tub, so Danny visited my house to confirm that everything would fit & work out. (Tell me that isn't THE BEST SERVICE.) Kayl and Danny are top professionals who know everything you might need to know about purchasing and maintaining your hot tub or pool. From the day I walked into their store to the professional delivery and my return for professional advice has been a 100% pleasurable experience. Life is so much better with a hot tub.

I tried calling on Sunday about 5 times with no answer. I called during working hours . Once I got…read moreto the shop, no one was in the store. I yelled for help, nobody came out onto the sales floor. I waited for a couple minutes, an employee came out from the back room. I asked if they had a specific item. They did not carry the item and he returned back to the back room.

Jose is the men ,he take care of everything I need it for my pool repair project…read more I got a good deal in the split valve that I need it Open on Sunday great!!!!!

We bought our hot tub ( The Hollywood Elite) from Marquis a few years ago. We have been very happy…read morewith it and love our nightly relaxation time. We continue to return for all the maintenance supplies needed for upkeep.

From buying the hot tub, having installed via crane, installing electric and most important, being…read moretrained on how to use it. All was great!! Then, we realized, it needs to be serviced. (like a pool) In comes Kyle. For a monthly fee, he shows up, tests the water, puts in chemicals, and makes sure all is running well. It shows up, comes through our gate and does what he needs to do. Takes the pressure off of me!! Best thing we ever did, was buy local and have the service run by someone that lives here too. Last but not least, Kyle picks up his phone and responds to texts!! Imagine that! Bill and Mary

1 1/2-2 years ago, I purchased a $10,000 spa from their Ventura store. They recently closed this…read morelocation while maintaining their Santa Barbara store. The control panel on my spa has stopped working and I can't turn on or off the jacuzzi. At present, I have an inoperable spa. In the past 3-4 weeks, I've called them 4 times, each time getting someone different. I need it repaired, at any cost, so I can use it again. Finally, today, they told me to look up someone in my area to fix it. There is no Hot Springs Spa dealer in my area to fix it. They are the closest Hot Springs dealer. Anyway, their service sucks, and I'm left with a jacuzzi that won't work! I'd never recommend them to anyone. They don't care!

Talk about customer service...we were looking for salt cartridges and the owner arranged for a…read morespecial delivery in one day to get it to us so we could balance the spa before we left on vacation. They made my day/month...thank you!

Tested my water for free, gave me thorough recommendations for what was needed and how to add it…read more Would not take any cash.

Our go to for all our pool needs and supplies. Great customer service. Would reccomendread more

Myles and his team at California Pools helped us transform our backyard into a lovely retreat by…read morebuilding our pool. California Pools guided us through the planning, permitting and building with great competence, compassion and flexibility. We now have a lovely pool/spa in our backyard. We weren't sure it could be done due to a somewhat sloping backyard area. Josh, Myles and Red were undaunted and successful. I feel gratitude toward the company and our especially our amazing project manager. We now have a gorgeous backyard oasis just in time for Spring and Summer swims.

I have had my pool actually a spool for 2 years now built by California Pools. I am so thankful we…read moredecided on this project, it has been an amazing gift for my family during this challenging time (CA Stay at Home Orders). I was diligent in identifying a pool builder that is dependable, reliable and down to earth. I've come to realize building a pool is a challenge with many moving parts. There will absolutely be a hiccup, coordination with sub contractors, environment challenges and probably other things I can't even imagine. My point is a homeowner with an expectation that this process will go without a hitch would setup any pool builder for failure. Myles and his team are experts and professional with a great final product. My advice is to use a professional that you could call in 10 years with a proven history! Cheers!