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    Watertech Pump and Filter

    5.0 (4 reviews)

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    Dead River Company

    Dead River Company

    (2 reviews)

    Absolutely the worst company my wife and I have ever done business with. At the beginning of…read moreOctober they cam to our residence to install a 500# propane tank. They also ran 2 propane lines. One for our home and one for our generator. A couple days later they filled the tank. They informed us that they would not be able to make connections to the house or generator until November 13 as they had a full schedule. Today November 13. They show up and hook the propane to the house but did not connect the generator. I called the office to find out what was happening as they knew that they ran 2 lines. The office informs me that they needed to get a couple parts and the soonest they could return was mid January. Needless to say. We will be getting a new propane company that is competent I don't recommend Dead River to anyone that has to deal with the Bristol NH office.

    On may 12th was quoted and paid for propane tank install and delivery by Dead River company. Here…read moreit is July 1st after 3 tech visits and still no propane and now without any hot water. I spoke to Jason who was helpful in person and was going to try and get the current price which was now over $750 (before yet another technician visit) down to the price I was originally quoted. Biggest issue was every time a technician came out they wanted one more thing done so had to schedule a time to come back and do a little more. Spoke to Jason in person and was told the unit only needed to be fired to adjust the regulator. Advised him the unit could be fired and that if anything else was needed I was 20 minutes away and would come back and do what was needed. Well tech showed up checked gas lines again (3rd time now twice by dead river and once by local fire dept.) advised the unit was not plumbed into the house. Explained that I could not plumb it into the house yet as I currently have an oil furnace and to switch over before I had propane would leave me and my 8 month old daughter without water. Explained clearly he could either use the isolation valve on the unit itself or I installed a ball valve on the hot water side and he could use that to generate flow to fire the boiler. Tech seemed to be fine with the process. Received a call from Jason over an hour after I had spoken with the Tech. Jason was now advising they wouldn't fire the system unless the unit was plumber into the house. I explained to him the same that it would leave me without water. Jason wasn't concerned, advised to call when it was set up and they would get out here. But wait there's more. Now they need to see a combustion analysis for the boiler (yet another step, after I specifically asked Jason if there was anything else they needed today besides to fire the boiler, and I was told no.) So July 1st rolls around. I take a day off of work and plumb the new boiler into the house, and buy a manometer to conduct a combustion analysis test. I call Jason and advise it's all set, now he has an attitude on the phone stating they came out yesterday and nothing was done and now I would have to wait until "sometime next week" I outright told him that he was told yesterday if I plumbed the new boiler into the house it would leave me without hot water, and he made no mention that I would be a week before he could have another technician come out. Then I was advised I needed to talk with someone else and that he (Jason) was in a meeting. So now I'm coming into a Holiday weekend. Out $1000, still have no propane to my house, have no hot water, have an 8 month old daughter, I have to drive 25 min to bring her to take a bath and the remedy is "they can be out sometime next week". Well that's unacceptable to me and I would rather go through the hassle of not having any hot water and wait for another company to have the availability to do a job they could have had done a month ago then put another dime in their pocket. Worst customer service and professionalism I have seen in a long time. I would suggest you go with anyone else besides Dead River for any of your home heating needs because they obviously have very little care or concern for their paying customers.

    Watertech Pump and Filter - localservices - Updated May 2026

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