Generally good and reliable. Had some hiccups over the years but we're handled by the management…read moreonce brought to their attention.

Everything and everyone is first rate. Truly the best company to work with. From the service…read moredepartment to the delivery all is great.

1st refill the driver OVERFILLED the tanks in the warm weather causing many gallons of propane to…read morevent out into my yard and the company didn't send out a service person for 2 hours. The next refill they UNDERFILLED me even though I asked for a topping off to take advantage of lower prices. Then they charged me $100. because they said I didn't use enough propane during the year. I contested the charge with my bank and got a refund... Recently I started doing business with Eastern Propane (a very professional company so far) and asked Rymes to pick up their bottles over 3 weeks ago and was told there was a large charge of around $175 for the pickup plus another hefty charge if more than 5% of the propane still remained in the tanks. You call their 800# and you get a recording telling you repeatedly you're next in line but no one answers, when you activate the auto callback #, it simply hangs up and no callback ever happens. Rymes (now Superior Propane) is a terrible company to deal with and I'm just sorry I can't rate them below 1 star!

My heating system was acting up, so a repair man from Rymes came out to fix it. He fixed it…read moreadequately, I believe, since I have not had a problem since he was here. He swapped out one of the circulators as he assessed that the air was not circulating properly. When he was done, I asked him how much I owed, and he told me that he doesn't get involved in that, and all the billing comes out of the office, and I will receive a bill in the mail. No paperwork to have the customer sign--the first sign of unprofessional conduct. I was rather surprised when the bill for $389.48 arrived. The part was about $170, which didn't seem unreasonable, but the labor charged was for 1.75 hours. This did not seem correct to me, as I was here the entire time and was puttering around in the basement while he worked on the circulator. It was probably around half an hour, but it could have been as much as 45 minutes, but definitely not more. I estimated from about 1:00 PM-1:30PM, maybe 1:45PM at the latest. When I called to question the time, I was immediately transferred over to the local office. She checked the time log and told me that he arrived here at 11:45AM and left at 1:20PM, and he does not lie about the times on his logs. Furthermore, I know travel time, which they would have legitimately charged for, couldn't have been that much, since he called beforehand and said he was in Bristol, which is only a few miles away. One could be a few minutes off here and there, but to be off a complete hour is a total fabrication. Something is very not kosher here. At any rate, she got nasty and defensive and told me that she would grant me a one-time credit of half an hour ($62.50), but if I'm going to dispute every time I get a charge from Rymes, then I could take my business elsewhere. Mind you, this is the first time I've ever disputed a charge from Rymes. I have now taken my business elsewhere and changed companies, just as she recommended. I would recommend to anyone using this company (or office) to be sure and check any labor charges they bill you for. They are not trustworthy and definitely not professional. What company comes out to do service and doesn't get the customer to sign a service receipt before they leave? What company treats their customer so rudely with an indifferent attitude?

DO NOT USE THIS COMPANY if you have any choice, . I moved into my new apartment on 12/1/25 and got…read morea bill on December 2nd for 123.37 for 2 days? My bill for the rest of December was around $80.00 . Rymes Superior Plus is the worst company to deal with. Customer service is so awful you never get to talk with anyone, and if you are lucky enough that someone answers They just keep telling you that they will call you back and never do. I CALL THE BBB to report them. They just do not care. I have no choice to use this company as were I live only has their tanks. I hate this company and I am going to take them to small claims court to get my money back. They steal form their customers. If I could give 0 stars I would!

Hello, extremely disappointed in the fact that within one year of living in Laconia , we have…read morecalled five times and the answering service apologized and stated that the scheduler was out sick. We are on a twenty five day rotation and for what ever reason we cannot be taken care of. Are we too small iof a fish in the ocean?? No manager or employee has called us back to apologize or accommodate us. Have to wait till Monday! Hope we don't run out of oil after day 38. Hope we can get some answers !! Art Cornellier

We have used White Mountain from day one (over 21 years) to provide propane and to service our…read moreRinnai heaters. Both are less than 4 years old so there were no problems(average service length 15-20 years). White Mountain is reliable, trustworthy and fair ( sounds like Boy Scouts) when it comes to service. In the past we were not present and feel comfortable allowing them in our condo. Dave came today; early in fact to inspect our heaters. He was professional and deferential and mentioned he is retiring soon. Best of luck to him- he is a fine ambassador for this outfit.

Great service, great drivers. They take great care with our yard and property. They always seem to…read moreknow just when we need oil or propane. Prices are good and seem to fall on the lower side of middle.

As always great product great price and impeccable service. I am luck to have them. If you debating…read moreor even contemplating switching companies just do it. You'll regret you didn't do it sooner :) Thank you ayer and goss staff for all you do!

If there was a NEGATIVE rating I would give this company a NEG rating ... after being a customer…read morefor 10+ years ...JULY after delivering 100 gallons of fuel to my outside tank they dented the tank inward and they claimed it was not their fault (after stating on the phone the driver freaked out when it happened) They sent their technician Brandon out to check the tank and he deemed the tank acceptable and fine no leaks and thickness was ok ... its now Dec and the company scheduled a delivery and refused to fill tank ...Stating "YOU CAN REPAIR OR REPLACE TANK OR FIND A NEW PROVIDER" so this is how this company treats their customers ....NOW we are going on 3 weeks trying to get my money back for the fuel they REFUSED to deliver ..GO ELSE WHERE....... GO ELSEWHERE FAST

Something has really gone wrong with them since the buyout, you can never get anyone to answer the…read more phone any more. We tried for several days, after being on hold for over 30 minuets, to get an oil delivery order placed. I realize that in these times everyone is short staffed, but that's not a way to run a business. Calling around to other companies gets you a person on the phone immediately. So long Rymes...

Rymes Propane & Oil serves a large area in New England, from Martha's Vineyard up 200 miles to…read moreNorth Conway NH, near Mount Washington. Their trucks are a ubiquitous presence in the neighborhoods and highways. We've been dealing with Rymes since we bought our home three years ago. We're highly satisfied with their service both propane and also customer orientation. The automatic delivery system frees us from having to constantly check on our propane - even though I am cognizant of the level just because I'm obsessed with preparedness and I start calling when the level goes below 40% (the same propane tank powers the standby whole-house generator so a good supply is necessary). I gather they've got used to my consternation and the tank seldom goes below 50% before I have a tanker pulling to the house. Rymes offers convenient payment plans, whether market rate, fixed rate, graduated, etc. Some are clear winners if the price remains stable or decreases, some grant peace of mind against fluctuating prices during the Winter. Something for everyone. We most recently purchased a new water heater as replacement for our old one. Dealing with Jeff in the pricing, purchase and installation has been a pleasure. Wholeheartedly recommended.

We called Rymes to look at our failing furnace. The…read moretechnician, Ran T., arrived within 1/2 hour. The problem was fixed and the furnace is still running a week later. I particularly appreciated Ran being willing to answer my questions. He was really conscientious and cleaned up after himself. CM

We recently switched from Amerigas to a local company. When I called to have Amerigas tanks picked…read moreup I did reach one representative who said we would be given credit for the propane remaining in the 4 tanks. I just got a bill for $840 to pick up the 4 tanks and we are now told we get no credit for the remaining propane. We are charged twice for the pickup of 4 tanks and they will not reduce this charge. Avoid this company like the plague! High prices, poor service, no mans to contact anyone in this country. I would give zero stars if that was an option.

Garbage company. Stay away !! If I could give zero stars it would be zero. Terrible should I say…read morepractically non existent customer service. But your propane elsewhere, I am done with this awful business. Wait a week for delivery for them to not show up. Then call and get someone in India. No resolution. It's 10 degrees outside and I'm almost out of propane. This place is awful. You've been warned.

Unbelievable service and commitment. I appreciate their professional approach and deliveryread more

Todd came to the house to service the furnace and inspect the oil tank. He was efficient,…read morerespectful, friendly, and knowledgable! We are so very pleased with Eastern and Todd!