I was having trouble setting up a new account as it had previously fallen through the cracks. A few…read moredays ago I had reached out again and was put in touch with Jordyn at the Franklin NH office. I can't say enough good things about her, she was extremely patient with me and took all of my information to setup an inspection and to start a new service. She was more than helpful and very pleasant to speak with. Amazing job!!!

There is a man named Sumner that has solutions and can take charge to solve your problems. He is…read morerational, reasonable and has your back to make sure your satisfied. This is refreshing and something I haven't seen from them in the past.

Whoever heard that a propane tank needs to be sitting vertically for an hour before it's filled?…read moreWhat a freaking knucklehead this person is. "Guess what?!" she asks. Really, if you need to lie, you could say that filling them is a pain, come back later, or that there is an equipment malfunction. Or tell the flipping truth and say you don't want to do it! It's not like you've just picked up a big dehumidifier and the refrigerant oil needs to settle. It's a friggin propane tank. There's no difference whether a tank is on its side or sloshing around in the back of a pickup truck! Lucky we are only visiting. BJ's is just down the street.

Two years ago I rented a large storage locker at this business. It was the closest one to my house…read moreand I was in a bind from a terribly stressful move. At the time, I noticed the deplorable condition of the facility. The exterior of the buildings were covered with a wood product that had round stones epoxied to the wood. The trouble is, where the rain splashed the bottom of the building because there are no gutters, the wood had rotted in many places. My locker had holes in the outside wall large enough to pass a grapefruit through. That's plenty of space for large rodents to enter and nest. I assumed the owner of the facility would take care of the holes in my unit as they were as visible as the holes in many other lockers. But such was not the case. I finally was able to build my own large storage shed on my property this summer and I just moved my prized possessions from this dilapidated U-Haul facility. I urge you to go look at other nearby self-storage businesses before you decide to spend your money here.

Nobody here to mix paint on a Sunday?!? What a joke. As a professional painter for the last 25…read moreyears I've mixed up hundreds of gallons of Ben Moore over the years. It's probably one of the easiest things to do in the hardware store. I had to drive 20 minutes out of my way to get a gallon mixed up to finish a job today. Having nobody in store to mix paint on a Sunday is a major inconvenience. If you're a local painting contractor I'd do business elsewhere.

Best place by far for quality harwood and friendly, knowledgeable service. Plus, you cannot beat…read morethe price. The uncle Hilde's staff really knows their wood! Ill be coming back here for all my future projects. You've got to check them out.

I have been with Stafford Oil for over 40 yrs. Absolutely no complaints. I buy and have bought no2…read morefuel oil, and kerosene. They service my oil burner, my 'monitor' type heater and now my central air system. I recently am using propane for my standby generator and didn't hesitate to contract with them for propane. I have total confidence in Stafford Oil, always have. The staff and technicians are friendly, competent and reliable.

Stafford has inspected our boiler every year for the past 6 years and right before Christmas last…read moreyear, all of a sudden (and similar to other reviews here), they said it was UNSAFE to operate. We subsequently installed split heat pumps by another company, and was told it was totally fine. We just received a notice from Stafford that says "due to safety issues with the heating appliance, we regret to inform you that we will no longer deliver product to any tank". Like the other reviews, they say they "consider each of our 8,000 customers a friend and neighbor." Totally false. To cut us off right before Christmas after ZERO notice of issues in prior inspections is morally and probably legally irrepressible. Do not use them. How they have stayed in business this long I do not know. Stafford Oil, do not worry about being notified when repairs or replacement have been completed. You should be more worried about receiving a legal notice than a call.

-it looks like we addressed the issue and came to a fair middle ground. They acknowledged their…read moremistakes. Set expectation and deliver and you will never go wrong. Stay away from this company there management and communication is a mess and thus customer service is horrible. On a positive note I thought there on site service and delivery team are great. Here is my story. I came over from Fred Fuller when Rymes took over, and at the beginning of each winter season, I sign up for the season and sign a contract. Before the season starts we top off. So I called to do so, and they said you cant do that because it was already in the contract time frame. I asked for them to be flexible and explained that my sign up was based off this top off. Owen there manager said dont count on it, but I will ask. The next day the truck shows up and we are left a bill which is about $140 less than contract, and I think, good job owen and pay it. A few weeks go by and I get an invoice for late fees. I call and talk with Owen, he says he will get back to me wait a week. I call him a week later and leave a message, tehn another message and then a week later he is on vacation, I call him a week later and leave a message and then another message. I then get another bill for more finance charges via email and send a response explaining my issue. We get another fill up and I pay the bill, excluding what I consider an over charge. We have a small issue with the furnace and they come out and fix it, I get email invoice and pay it again minus this overcharge and email customer service asking where we are at with this. I get an response saying they are working on it. A few weeks go by and we run out of oil(last week) I call customer service and they say, no oil unless you pay that balance, when I explain they say pay or no oil. When I say why would you not send me something about me being put on hold, I pretty much get sorry but no oil. I tell them I dont think you can shut heat off in the winter, but they reiterate no pay no oil. So I am forced to pay it, and then they say I have to pay an additional $85 for emergency delivery. Again I say I have a contract with you and it is your responsibility to keep furnished with oil. Again no pay no oil. I sent an email back to my email contact and am told Owen would call me today and never got a message.

1 star is too many stars -- Five years of frozen regulators, water in my then brand new tank, and…read moreno accountability I've been a customer of Rymes/Superior Propane since 2018, and I can say without hesitation: do not use this company if you have any other option. Since May 2021, I have dealt with six separate frozen regulator failures at my property -- a recurring problem that multiple Rymes/Superior employees and my independent licensed plumber all attributed to the same root cause: water in the lines/tank. 5/24/21 -- Regulator failure; entire house smelled of propane. 2/04/23 -- Frozen regulator, pipes froze. Cost me $1,100 out of pocket. 2/18/23 -- Froze again two weeks later. 11/29/23 -- Froze again after a delivery. Cost me $250 out of pocket. Was told to have handyman insulate the regulator because Rymes wouldn't fix the actual problem. 12/14/24 -- Froze again. 12/06/25 -- Froze again, with the tank at just 18% and no automatic delivery triggered -- a failure of their own delivery system. This spring, they drained the propane in my tank (poof, in the air) and it was confirmed that there was water in my underground tank. They finally replaced the tank this month. To add insult to injury, in the process caused $4,498 in damage to my driveway (their insurance did cover this, to their credit). Beyond these failures, customer service has been consistently abysmal. I once spent 2 hours and 16 minutes on hold just trying to reach a live person about an active freeze up. In addition, I am currently paying $0.92 more per gallon than their competitor charges. In total: over $33,623 spent with this company, $1,600 in additional costs directly caused by their negligence, five years of stress, and property damage. If you're considering Rymes/Superior Propane, look elsewhere!

After Home Depot modified my home and I paid in full, the project was left unfinished for over four…read moremonths beyond the contract deadline, leaving the work in a non-workmanlike condition and the property vulnerable to damage. An internal Home Depot employee stated they had emailed multiple higher-level managers about the safety issue, and my project manager told me corrective action had begun. Despite repeated follow-ups with Home Depot staff and my project manager, nothing was done. Months later, corporate claimed I had "not reported" the issue, despite documentation from both their employees and myself. A different project manager later acknowledged that the replacement had never been ordered when promised. Corporate then blamed me for not "notifying" Home Depot sooner about an internal failure I had no ability to detect or control. Responsibility was repeatedly shifted onto the customer for Home Depot's failure to meet contractual obligations, basic home safety standards, and accountability. Update: To clarify, I spent well over 100 hours over several months attempting to resolve this issue through Home Depot's internal and corporate escalation channels. This included composing 40+ detailed emails to multiple managers and team members, each requiring significant time to carefully document the history, safety concerns, and unresolved work. I also spent many additional hours on the phone repeatedly recounting the situation to new representatives as the issue was passed between departments. As winter approached and my property remained left in a non-workmanlike and unsafe condition, corporate-level managers ultimately stopped responding to basic requests for safety and liability documentation, despite the project being fully paid. I have already completed Home Depot's required web form, left detailed emails, consulted via phone and internal escalation processes multiple times. The response below asking me to submit yet another web form reflects the same pattern of deflection and lack of accountability I experienced throughout the escalation process.

We went into the Tilton home depot out of desperation for a new washing machine because they…read moreactually listed one in stock available to take home that night. Unfortunately it was too small for our family. We decided to order one, conceding that we weren't getting one that night. We were given a delivery date for 6 days later. Much to our surprise, My wife and I came home on the delivery date to no washing machine in the driveway. It wasn't until then that we learned that someone was required to be home for the delivery. We were never told in the store at the time of purchase. We were never told in any form of messaging with any advanced notice. The first email explaining that delivery policy did not arrive until 36 minutes after the start of the delivery window which was also stated in the same email. Again not sent or received until the day of delivery. This was after we had both left for work for the day. If that had been explained in the store, knowing then that we were not going to be home for that delivery date, we would not have given Home Depot $1000 in business. Not because they had done anything wrong at that point but simply because it would not have fit into our schedule. We would have gone elsewhere and would have our washing machine running right now catching up on over a week's worth of laundry. we called customer service and got transfered from one incompetent person to another. We had requested a delivery the next day to resolve their oversight. They said it couldn't be done. Considering it was sitting in a truck in our driveway it obviously could not be too far away back sitting in a warehouse. No one seemed to be the right person to talk to about that. All they could do was "apologize " profusely without making any real effort to solve the problem. they said it was impossible and that the next available delivery date would be another 4 days out. I continued to ask for my case to be 'escalated'. Each new person i talked to clearly did not have any more sway or interest, quite honestly, in trying to solve a problem. How can you claim to have customer service if you aren't going to provide any? Feigning sympathy and apologizing over and over again is not customer service. Solving the mistakes made by your business, is. I even offered to drive to whatever warehouse it was sitting in to retrieve it since it was clear that it was too much trouble for Home Depot to make good on their end of the transaction and deliver it as it was explained it would be at the time of purchase . They couldn't allow that because it would go against their policies and procedures. Kind of like how i'm sure it goes against their policies and procedures to not inform their customers of their policies and procedures about delivery at the time of purchase. I work in the trades. I spend thousands of dollars a year in home depot on tools and materials. After this experience i will not be back. We ultimately canceled the order and purchased the same machine from Lowes for the same price, cheaper delivery charge and has next day delivery. It's unbelievable to me that a new purchase order can be filled with more urgency from one store than another store can resolve a problem caused by them. Lowes won my business. I have no reason to believe my experience is an outlier. Do better Home Depot.