Jeremiah in customer service has been excellent to work with. He spent a lot of time with us to…read morehelp us with our account and was very professional and helpful.

I called the Franklin location with a delivery problem and spoke to Jordyn. She handled the call…read morelike a true professional and provided a delivery (the same day). Little did I know it was her second day on the job, hats off to you Jordyn, I have no doubt you will make the customers happy no matter the problem (you deserve a raise).

Whoever heard that a propane tank needs to be sitting vertically for an hour before it's filled?…read moreWhat a freaking knucklehead this person is. "Guess what?!" she asks. Really, if you need to lie, you could say that filling them is a pain, come back later, or that there is an equipment malfunction. Or tell the flipping truth and say you don't want to do it! It's not like you've just picked up a big dehumidifier and the refrigerant oil needs to settle. It's a friggin propane tank. There's no difference whether a tank is on its side or sloshing around in the back of a pickup truck! Lucky we are only visiting. BJ's is just down the street.

Awful customer service... Waited way too long for a simple process. Will not go to this location…read moreagain. Probably staff your office and you may have more business. Also the General Manager could lose her attitude. Was not a good experience.

Nobody here to mix paint on a Sunday?!? What a joke. As a professional painter for the last 25…read moreyears I've mixed up hundreds of gallons of Ben Moore over the years. It's probably one of the easiest things to do in the hardware store. I had to drive 20 minutes out of my way to get a gallon mixed up to finish a job today. Having nobody in store to mix paint on a Sunday is a major inconvenience. If you're a local painting contractor I'd do business elsewhere.

Best place by far for quality harwood and friendly, knowledgeable service. Plus, you cannot beat…read morethe price. The uncle Hilde's staff really knows their wood! Ill be coming back here for all my future projects. You've got to check them out.

I have been with Stafford Oil for over 40 yrs. Absolutely no complaints. I buy and have bought no2…read morefuel oil, and kerosene. They service my oil burner, my 'monitor' type heater and now my central air system. I recently am using propane for my standby generator and didn't hesitate to contract with them for propane. I have total confidence in Stafford Oil, always have. The staff and technicians are friendly, competent and reliable.

Stafford has inspected our boiler every year for the past 6 years and right before Christmas last…read moreyear, all of a sudden (and similar to other reviews here), they said it was UNSAFE to operate. We subsequently installed split heat pumps by another company, and was told it was totally fine. We just received a notice from Stafford that says "due to safety issues with the heating appliance, we regret to inform you that we will no longer deliver product to any tank". Like the other reviews, they say they "consider each of our 8,000 customers a friend and neighbor." Totally false. To cut us off right before Christmas after ZERO notice of issues in prior inspections is morally and probably legally irrepressible. Do not use them. How they have stayed in business this long I do not know. Stafford Oil, do not worry about being notified when repairs or replacement have been completed. You should be more worried about receiving a legal notice than a call.

Called in an order -we are not on automatic. They arrived on a Saturday which is not normal for us…read moreand the driver handled our horrible driveway like it was no problem at all. Very quick, very professional and very much appreciated!! We were down to 5% left for two tanks so the quickness was such a relief!! Thank you all!

Why is there no zero option?…read more We bought a condo in August 2025. Everything about the condo in Newmarket has been amazing except that it is serviced by Superior Plus Propane (which took over for Rymes). Here's an abbreviated timeline: Summer 2025 -Requested cleaning and servicing of our Rinnai hot water heater and monitor heater, plus a new account set up. -New account couldn't be utilized until a safety inspection was conducted. -Had to harass them several times to get on the books. Done. -Safety inspection found that one pipe was corroded slightly, so I booked the fix and asked that they do the routine cleanings at the same time. -Tech comes out, fixes pipe, and tells me they never booked time for the cleanings. -Called customer service, they said the tech didn't read the notes (the techs have said the office has no clue ever and that the mergers were a mess--I have met many techs). -They decide to send out a new tech to clean for free (ok, fine, decent action). -A while later they come out and clean the Rinnais and state that the flame rods should be fixed. I call and order the parts and they are backordered. Annoying, but understandable. Quite a while later they finally come in, send a tech out after lots of calls. -They attempt to install the rods and find they are on too tight. Need a sparkle wire. Needs to be ordered. To date, we still haven't heard back about the sparkle wire or flame rod installation (I have a box of flame rods they left in my basement). The next few months after being told by at least 10 reps that they bill monthly: -Not billed until DECEMBER after calling at least monthly asking for billing/meter read. -They read it several times before it turned into a real bill. I watched them do it, as I work remotely. Still, bill was not created until December. Dec 2025: -I have a bill. Yay! -I pay the bill. -I am assured again that the bills will start being more regular now and that usually, billing is monthly. In between: -I call at least monthly, sometimes weekly. Guess who still doesn't have a bill or any decent guidance as to when I will receive one. 3/20/26: -I reach out to Samantha Hebert as she has at least responded before. This is when I learn she has quit. -Someone named Rachel Bitomske gets back to me and says "I can get that meter read." Later in March 2026: -I keep expecting a bill -I am told the meter was read on 3/30/2026 -The meter apparently gets read THREE TIMES, still, no bill -I have HAD IT, so I begin calling them regularly asking why the readings aren't turning into bills. April 2026 -One guy swears he will deal with the situation and make it his personal priority to call me within two hours. He doesn't. -FINALLY, at the end of April, I meet Casey. She is able to see that each of the 3 meter readings has come back at 0. Casey follows up with me on 4/24/2026 saying that this needs to be escalated and that service needs to get involved. She lets me know they will come out the following Tuesday to check the meter and to call her back on Wednesday. -I call back Wednesday. Meter is broken. -I ask for details about what's going to happen as I need to know my usage, and when I can expect a repair/bill. She doesn't know. -I talk with another person named Selene during this time, too, who tried to escalate my claim to Kelly (I think?) 4/30/26 -I call back as they called my husband instead of me. Kelly is not available, but wants to schedule the repair for May 5. We schedule it. -I agree to this, but still am not able to get details out of this new girl about how the process is going to go, or the timeline. She says she will get the District Manager and Kelly to call me back. -She doesn't call me despite me telling them point-blank I've had enough of being given the runaround. -I call in again and am told this is being brought to the attention of Betsy. The rep promises me that she has taken notes on my concerns and messaged her. She hopes that she will call me, given what has happened. It is not 8:10 PM. No call. No email. Nothing. This is INSANE!

After Home Depot modified my home and I paid in full, the project was left unfinished for over four…read moremonths beyond the contract deadline, leaving the work in a non-workmanlike condition and the property vulnerable to damage. An internal Home Depot employee stated they had emailed multiple higher-level managers about the safety issue, and my project manager told me corrective action had begun. Despite repeated follow-ups with Home Depot staff and my project manager, nothing was done. Months later, corporate claimed I had "not reported" the issue, despite documentation from both their employees and myself. A different project manager later acknowledged that the replacement had never been ordered when promised. Corporate then blamed me for not "notifying" Home Depot sooner about an internal failure I had no ability to detect or control. Responsibility was repeatedly shifted onto the customer for Home Depot's failure to meet contractual obligations, basic home safety standards, and accountability. Update: To clarify, I spent well over 100 hours over several months attempting to resolve this issue through Home Depot's internal and corporate escalation channels. This included composing 40+ detailed emails to multiple managers and team members, each requiring significant time to carefully document the history, safety concerns, and unresolved work. I also spent many additional hours on the phone repeatedly recounting the situation to new representatives as the issue was passed between departments. As winter approached and my property remained left in a non-workmanlike and unsafe condition, corporate-level managers ultimately stopped responding to basic requests for safety and liability documentation, despite the project being fully paid. I have already completed Home Depot's required web form, left detailed emails, consulted via phone and internal escalation processes multiple times. The response below asking me to submit yet another web form reflects the same pattern of deflection and lack of accountability I experienced throughout the escalation process.

We went into the Tilton home depot out of desperation for a new washing machine because they…read moreactually listed one in stock available to take home that night. Unfortunately it was too small for our family. We decided to order one, conceding that we weren't getting one that night. We were given a delivery date for 6 days later. Much to our surprise, My wife and I came home on the delivery date to no washing machine in the driveway. It wasn't until then that we learned that someone was required to be home for the delivery. We were never told in the store at the time of purchase. We were never told in any form of messaging with any advanced notice. The first email explaining that delivery policy did not arrive until 36 minutes after the start of the delivery window which was also stated in the same email. Again not sent or received until the day of delivery. This was after we had both left for work for the day. If that had been explained in the store, knowing then that we were not going to be home for that delivery date, we would not have given Home Depot $1000 in business. Not because they had done anything wrong at that point but simply because it would not have fit into our schedule. We would have gone elsewhere and would have our washing machine running right now catching up on over a week's worth of laundry. we called customer service and got transfered from one incompetent person to another. We had requested a delivery the next day to resolve their oversight. They said it couldn't be done. Considering it was sitting in a truck in our driveway it obviously could not be too far away back sitting in a warehouse. No one seemed to be the right person to talk to about that. All they could do was "apologize " profusely without making any real effort to solve the problem. they said it was impossible and that the next available delivery date would be another 4 days out. I continued to ask for my case to be 'escalated'. Each new person i talked to clearly did not have any more sway or interest, quite honestly, in trying to solve a problem. How can you claim to have customer service if you aren't going to provide any? Feigning sympathy and apologizing over and over again is not customer service. Solving the mistakes made by your business, is. I even offered to drive to whatever warehouse it was sitting in to retrieve it since it was clear that it was too much trouble for Home Depot to make good on their end of the transaction and deliver it as it was explained it would be at the time of purchase . They couldn't allow that because it would go against their policies and procedures. Kind of like how i'm sure it goes against their policies and procedures to not inform their customers of their policies and procedures about delivery at the time of purchase. I work in the trades. I spend thousands of dollars a year in home depot on tools and materials. After this experience i will not be back. We ultimately canceled the order and purchased the same machine from Lowes for the same price, cheaper delivery charge and has next day delivery. It's unbelievable to me that a new purchase order can be filled with more urgency from one store than another store can resolve a problem caused by them. Lowes won my business. I have no reason to believe my experience is an outlier. Do better Home Depot.