Rymes was taken over by Superior Plus Propane. This review applies to Superior, although Rymes…read morewasn't much better. Terrible customer service. If you don't constantly call and hold their hands, you won't get anything from them. You have to do their work for them because they consistently fail to do their job and don't really seem to care. Their CSR's do not communicate with each other and do not follow up as they should. Given this is a service organization they have fallen terribly short of an acceptable level of service. Sadly, this seems to be the case within the oil and gas supplying industry. It's a bit of a monopoly and they all seem to have a "could care less, go somewhere else if you don't like it" attitude. If it were not for the good group-buy price we get for propane I would have kicked their six to the curb a long time ago. They have one service tech for our area, he is very capable and a good guy, "IF" you can get him! He came to our house to address a propane leak at our generator. He rounded the corner and said the installation was done completely wrong, and it was done by another Superior tech who no longer works for them. Good luck.

Worst customer service ever. Literally called them begging them to please call me back about a no…read moreheat issue AFTER they came and serviced it. Never got a call back. I called four times. Spoke with manager Ralph who said they would take care of it. Left him two messages afterward and he (1) did not take my call and (2) did not call me back.

Great service, great drivers. They take great care with our yard and property. They always seem to…read moreknow just when we need oil or propane. Prices are good and seem to fall on the lower side of middle.

As always great product great price and impeccable service. I am luck to have them. If you debating…read moreor even contemplating switching companies just do it. You'll regret you didn't do it sooner :) Thank you ayer and goss staff for all you do!

Generally good and reliable. Had some hiccups over the years but we're handled by the management…read moreonce brought to their attention.

Everything and everyone is first rate. Truly the best company to work with. From the service…read moredepartment to the delivery all is great.

During the extreme cold in Feb 2023, my furnace stopped working. After an hour wait on the phone,…read morethe oil company sent a technician who said the furnace was broken. The tenants had to move into a hotel while I desperately searched for someone to replace the furnace. I use Cota at our ludlow home and called the WRJ location to see if they could help. They were out within an hour and fixed the furnace. Needless to say, I switched over to Cota Oil to handle all my homes. Can't say enough good things. It's rare to find exceptional service. Thank you so so much. Ps. Our ludlow house also had heat problems and Cota was out 11pm at night to fix that issue as well. I've been using Cota and Cota for about three years and they have saved me on a number of occasions: frozen pipes, burst toilet seal, etc.

I have had Cota & Cota convert a range to LP gas, connect propane tanks and pressure test at 3…read moredifferent locations. Maxwell Parker has come out all three times. He is always very professional, polite and knowledgeable. It's always great to work with someone that clearly knows what they are doing.

Absolutely the worst company my wife and I have ever done business with. At the beginning of…read moreOctober they cam to our residence to install a 500# propane tank. They also ran 2 propane lines. One for our home and one for our generator. A couple days later they filled the tank. They informed us that they would not be able to make connections to the house or generator until November 13 as they had a full schedule. Today November 13. They show up and hook the propane to the house but did not connect the generator. I called the office to find out what was happening as they knew that they ran 2 lines. The office informs me that they needed to get a couple parts and the soonest they could return was mid January. Needless to say. We will be getting a new propane company that is competent I don't recommend Dead River to anyone that has to deal with the Bristol NH office.

On may 12th was quoted and paid for propane tank install and delivery by Dead River company. Here…read moreit is July 1st after 3 tech visits and still no propane and now without any hot water. I spoke to Jason who was helpful in person and was going to try and get the current price which was now over $750 (before yet another technician visit) down to the price I was originally quoted. Biggest issue was every time a technician came out they wanted one more thing done so had to schedule a time to come back and do a little more. Spoke to Jason in person and was told the unit only needed to be fired to adjust the regulator. Advised him the unit could be fired and that if anything else was needed I was 20 minutes away and would come back and do what was needed. Well tech showed up checked gas lines again (3rd time now twice by dead river and once by local fire dept.) advised the unit was not plumbed into the house. Explained that I could not plumb it into the house yet as I currently have an oil furnace and to switch over before I had propane would leave me and my 8 month old daughter without water. Explained clearly he could either use the isolation valve on the unit itself or I installed a ball valve on the hot water side and he could use that to generate flow to fire the boiler. Tech seemed to be fine with the process. Received a call from Jason over an hour after I had spoken with the Tech. Jason was now advising they wouldn't fire the system unless the unit was plumber into the house. I explained to him the same that it would leave me without water. Jason wasn't concerned, advised to call when it was set up and they would get out here. But wait there's more. Now they need to see a combustion analysis for the boiler (yet another step, after I specifically asked Jason if there was anything else they needed today besides to fire the boiler, and I was told no.) So July 1st rolls around. I take a day off of work and plumb the new boiler into the house, and buy a manometer to conduct a combustion analysis test. I call Jason and advise it's all set, now he has an attitude on the phone stating they came out yesterday and nothing was done and now I would have to wait until "sometime next week" I outright told him that he was told yesterday if I plumbed the new boiler into the house it would leave me without hot water, and he made no mention that I would be a week before he could have another technician come out. Then I was advised I needed to talk with someone else and that he (Jason) was in a meeting. So now I'm coming into a Holiday weekend. Out $1000, still have no propane to my house, have no hot water, have an 8 month old daughter, I have to drive 25 min to bring her to take a bath and the remedy is "they can be out sometime next week". Well that's unacceptable to me and I would rather go through the hassle of not having any hot water and wait for another company to have the availability to do a job they could have had done a month ago then put another dime in their pocket. Worst customer service and professionalism I have seen in a long time. I would suggest you go with anyone else besides Dead River for any of your home heating needs because they obviously have very little care or concern for their paying customers.

Rymes Propane & Oil serves a large area in New England, from Martha's Vineyard up 200 miles to…read moreNorth Conway NH, near Mount Washington. Their trucks are a ubiquitous presence in the neighborhoods and highways. We've been dealing with Rymes since we bought our home three years ago. We're highly satisfied with their service both propane and also customer orientation. The automatic delivery system frees us from having to constantly check on our propane - even though I am cognizant of the level just because I'm obsessed with preparedness and I start calling when the level goes below 40% (the same propane tank powers the standby whole-house generator so a good supply is necessary). I gather they've got used to my consternation and the tank seldom goes below 50% before I have a tanker pulling to the house. Rymes offers convenient payment plans, whether market rate, fixed rate, graduated, etc. Some are clear winners if the price remains stable or decreases, some grant peace of mind against fluctuating prices during the Winter. Something for everyone. We most recently purchased a new water heater as replacement for our old one. Dealing with Jeff in the pricing, purchase and installation has been a pleasure. Wholeheartedly recommended.

We called Rymes to look at our failing furnace. The…read moretechnician, Ran T., arrived within 1/2 hour. The problem was fixed and the furnace is still running a week later. I particularly appreciated Ran being willing to answer my questions. He was really conscientious and cleaned up after himself. CM

"OUTSTANDING SERVICE!" The tech was professional and courteous, he took the time to explain…read moreeverything to us in detail, cleaned up after himself to the point you wouldn't even know he was there. Thank you for an outstanding job. Our house is now ready for winter...

Great spot right off the highway a variety of choices , 24 hours open !! Great snacks, fresh coffee…read more, has a subway on location fresh hot pizza, sandwiches on the go !!

Was adequate for filling my car with diesel. Though driving in, I didn't realize that only certain…read morediesel pumps were small enough to fit into my tank and had to drive around to find one. Very easy, paid inside after filling tank, haven't been able to do that for ages. Inside found and used the rest room. Wasn't terrible clean and really smelled bad of urine. One of the employees was coming out of the stall and that seemed even worse. Did my business and got out of there quickly. Subway food smelled good, even though it was no longer open for the day and coffee smelled good too.

Joanne Dubey was so helpful and wonderful. She went out of her way to help my family with our…read morepropane order. She genuinely cares about the customers and is super knowledgeable.

Following up on this business now that we have dealt with them almost a year. First off the bills…read morecome with no due date and if you pay it a week later then they would like you get a late fee.... What??? Secondly we are having issues with the pilot light going out on the hot water heater when the temp falls below 0. They have been here around 10 times in the last two months to relight the light so we can have hot water. No solution yet. Come on!