We switched to Simple Energy from Irving two years ago for oil and it was the best thing we did…read morehere in the Upper Valley. Make our yearly oil (pre-paid) contract which includes delivery for a set price throughout the season and also maintenance on the boiler that includes a cleaning. No hassles, great service, and one of the owners contacted me when I had trouble switching. He waved their requirement(s), sped up the inspection so we could, and been with them ever since. We have a System 2000 and it is important to have a certified vendor to services them. Lastly, their office staff is always ready to address any issue you have and make it right.

When I called to inquire about needed service, they insisted on a $400 DEPOSIT before any work…read morewould be scheuduled. Who would be foolish enough to pay such a fee to a firm they know nothing about?

Cardigan Mountain HVAC installed a renaii heater for us in Alexandria, NH and later a Mitsubishi…read moreheat pump system. I highly recommend them. Jeremy, the owner has been incredibly helpful, thoughtful and very knowledgeable. They responded immediately when we had a problem with our renaii heater. The work has always been high quality. Jeremy inspires trust which is very important in a contractor. We have been completely satisfied and happy with all the work Cardigan HVAC has done.

We wanted air conditioning on our first floor and in our MBR. Talked with three companies, and…read morechose Cardigan Mountain HVAC because they did more than just say "here's what you need based on square footage." Jeremy and his team took the time to consider that we have vaulted ceilings, and they checked the attic to ensure we had enough insulation. Their proposal was based on science; it was affordable; they were done in two days and with complete cleanup - you would never know they were even there. They followed up by completing the rebate forms for us. And because they are diamond-rated installers by Mitsubishi, our warranty was extended for years. Yes, this is a glowing report. Cardigan Mountain HVAC truly deserves it.

Rymes Propane & Oil serves a large area in New England, from Martha's Vineyard up 200 miles to…read moreNorth Conway NH, near Mount Washington. Their trucks are a ubiquitous presence in the neighborhoods and highways. We've been dealing with Rymes since we bought our home three years ago. We're highly satisfied with their service both propane and also customer orientation. The automatic delivery system frees us from having to constantly check on our propane - even though I am cognizant of the level just because I'm obsessed with preparedness and I start calling when the level goes below 40% (the same propane tank powers the standby whole-house generator so a good supply is necessary). I gather they've got used to my consternation and the tank seldom goes below 50% before I have a tanker pulling to the house. Rymes offers convenient payment plans, whether market rate, fixed rate, graduated, etc. Some are clear winners if the price remains stable or decreases, some grant peace of mind against fluctuating prices during the Winter. Something for everyone. We most recently purchased a new water heater as replacement for our old one. Dealing with Jeff in the pricing, purchase and installation has been a pleasure. Wholeheartedly recommended.

We called Rymes to look at our failing furnace. The…read moretechnician, Ran T., arrived within 1/2 hour. The problem was fixed and the furnace is still running a week later. I particularly appreciated Ran being willing to answer my questions. He was really conscientious and cleaned up after himself. CM

Negative Stars. I contacted Jonathan a month in advance of my dig date to dig a simple trench to…read moreput electrical utilities underground. He delayed repeatedly. I should've fired him the 1st or the 2nd or the 3rd time. But I took him at his word and gave in to sunk cost fallacy. Because of his delays, the job got pushed into other obligations on the part of the electrician and Eversource. After over a month from the initial dig date, he did finally show up. He looked around, offered to go get a smaller machine (so he could cut down fewer trees), and never came back. I called and texted several times. No answer to any of it. Then, over 12 hours later, he texted saying he "tried to call but it went right to voicemail." (it didn't go right to voicemail when I called him ‍) I asked him what happened. No answer. Finally I did fire him, but a few days later I discovered he had been outright lying to me and the electrician. I called our electrician to explain what happened and he subtly implied that we shouldn't have delayed so many times and things would have been fine. I told him we never (not even once) delayed this job. The electrician told me that every time things got delayed, Jonathan told him that it was all my fault. That I was making new demands of him, changing plans, and just generally freaking out about things. For context, I've been living in an off-grid RV uncomfortably awaiting the day I finally get refrigeration, AC and running water. I've been trucking water onto our property, using a Porto potty and driving 45 minutes to the gym to shower. Jonathan knew all this. So needless to say, no I absolutely did not delay things by a single day. I've wanted nothing more than to pay this man the thousands of dollars to do is job so I can live comfortably again. But apparently that's too much to ask. There are several other weird lies he told. He told the electrician he was some family friend of ours doing me a favor. I literally did not know this man until I googled him a month before. He also told the electrician I insisted that I didn't want to talk to him and that I made Jonathan be the middle man so I didn't have to deal with him. Literally never happened. That lie actually hurt the most. It felt horrible to learn that all this time, the electrician thought I randomly hated him and was too good to talk to him. He also said (the day he showed up and went to get another machine before ghosting me) that he was going to get a "ditch witch" that would dig a trench in between the trees instead of cutting them down--he INSISTED it would do the exact same quality job. I had no idea what a ditch witch was. Never heard the word before. So I said fine. Come to find out, a ditch witch is just a push mower with a chain saw and can't dig a 2' wide, 4' deep trench. So that's a weird lie for no reason. Also the day he showed up and ghosted us, after he left, he called the electrician and said that we sent him away because his machine was too big and was going to cut down all our trees. He said I demanded we go get a ditch witch, and come back with it. Again, I literally never heard the words "ditch witch" til he said the words to me. I didn't even know what it actually was til I googled it days later. It is now over two months past the initial date that he said he'd dig. Still no power. Still no running water. Now the nights are getting cold and there's still no heat. But all the other legitimate companies are booked up because it's their busy season. So we have to wait another month still until the next opening we could find. Absolutely do not go with this guy. I gave him the benefit of the doubt so many times, and he consistently proved to me that I was a fool for doing so. I actually had zero intention of making a bad review even up to the day that he ghosted me. But taking to the electrician and uncovering all his endless lies was nauseating. He's a pathological liar and a degenerate and if he needs to harm you to serve himself, he will. He's not even a scammer. I never gave him a penny (just all my time ). But he's just so obsessed with lying, he can't even stop himself. So just protect yourself and go elsewhere. If you're in the Grafton area, go with Bob Senter or Phelp's Construction.

"OUTSTANDING SERVICE!" The tech was professional and courteous, he took the time to explain…read moreeverything to us in detail, cleaned up after himself to the point you wouldn't even know he was there. Thank you for an outstanding job. Our house is now ready for winter...

Dale was a total professional. Repaired the furnace issue and let us know what was needed for the…read morelong term. Highly recommend him.

Dale is my go to both at my home and at my business. He has made many emergency repairs at all…read moredifferent hours of the day and is always friendly and honest. He responds so quickly to me especially at my business. He knows what it takes to own a business and it shows by his response time and showing up when it counts. I would recommend Dale to anyone who is looking for a talented, consistent high integrity heating specialist.

Called numerous times. It wasn't an 'emergency per se', not then at least. And since we'd done…read morebusiness before I just figured he was busy. So I waited a day. Called again. Twice. No reply. Could have even just sent a text stating too busy or whatever. If you're busy or even just don't want the job just say 'I'm really jammed up right now" instead of ignoring what has now turned into a major problem. Previous customer. Had a note in my address book that this is THE guy to call. Apparently not.

I called on a Sunday night and received a call back within 5 minutes. I requested non emergency…read moreservice as I had an alternate heat source so although it was urgent (no hot water) I did need it repaired. He came out Monday and with the help of pictures I sent he pre-addressed the issue and after showing me the issue (I completely missed the broken wire). He had to order the part via the OEM for this older gas furnace but returned when promised and replaced it quickly. Also pointed out that I had a little critter that enjoyed stealing our sunflower seeds and making a home in the control panel. He cleaned that out and inspected for damage. He pointed out issue that should be addressed in the near future but his price was as promised. Very polite and business like, I would recommend him based on my experience with him.

I hired this company to install a boiler paid 50% deposit. Day of install they no show my boiler…read morewas delivered but they never showed. It was left out in the rain for a week and they would not return my calls. I finally drove to the owners house and asked them directly for an install date. Boiler was finally installed but is not working well. Keep having to reset and getting strong fumes when it runs. I called them to come back and make adjustments. They told me they would be here the following Saturday. It's been a week and they are still not here and not answering calls. I'm so sorry I went with them. It's been nothing but grief and disappearing act. Very unprofessional. I'm thinking legal action is my only option. If you're considering the think again.