DO NOT USE THIS COMPANY if you have any choice, . I moved into my new apartment on 12/1/25 and got…read morea bill on December 2nd for 123.37 for 2 days? My bill for the rest of December was around $80.00 . Rymes Superior Plus is the worst company to deal with. Customer service is so awful you never get to talk with anyone, and if you are lucky enough that someone answers They just keep telling you that they will call you back and never do. I CALL THE BBB to report them. They just do not care. I have no choice to use this company as were I live only has their tanks. I hate this company and I am going to take them to small claims court to get my money back. They steal form their customers. If I could give 0 stars I would!

Hello, extremely disappointed in the fact that within one year of living in Laconia , we have…read morecalled five times and the answering service apologized and stated that the scheduler was out sick. We are on a twenty five day rotation and for what ever reason we cannot be taken care of. Are we too small iof a fish in the ocean?? No manager or employee has called us back to apologize or accommodate us. Have to wait till Monday! Hope we don't run out of oil after day 38. Hope we can get some answers !! Art Cornellier

I have been with Stafford Oil for over 40 yrs. Absolutely no complaints. I buy and have bought no2…read morefuel oil, and kerosene. They service my oil burner, my 'monitor' type heater and now my central air system. I recently am using propane for my standby generator and didn't hesitate to contract with them for propane. I have total confidence in Stafford Oil, always have. The staff and technicians are friendly, competent and reliable.

Stafford has inspected our boiler every year for the past 6 years and right before Christmas last…read moreyear, all of a sudden (and similar to other reviews here), they said it was UNSAFE to operate. We subsequently installed split heat pumps by another company, and was told it was totally fine. We just received a notice from Stafford that says "due to safety issues with the heating appliance, we regret to inform you that we will no longer deliver product to any tank". Like the other reviews, they say they "consider each of our 8,000 customers a friend and neighbor." Totally false. To cut us off right before Christmas after ZERO notice of issues in prior inspections is morally and probably legally irrepressible. Do not use them. How they have stayed in business this long I do not know. Stafford Oil, do not worry about being notified when repairs or replacement have been completed. You should be more worried about receiving a legal notice than a call.

I was having a leaking problem in either the toilet or the pipe behind it. The plumber said it was…read morethe seal - which he replaced and charged over $300. The next day I called as something was still leaking and he found a crack in the toilet as well as the bowl - Al had dust and signs of having been there. I bought a toilet to try & defray the costs but the two appointments cost over $800! the plumber had a fairly bad attitude and sent me some nasty texts - insinuating I had cracked the toilet the night he was first there. I would not use them and do not recommend them. Cost was same as was quoted when the plumber got the toilet - outrageous pricing and bad attitude.

When I was made aware of a black hole in the downstairs bath room ceiling, I knew I had a problem,…read moreprobably from the 27 year old toilet in the upstairs bath room. Being concerned about the expensive local plumber I have used in the past I went on the web! Not being comfortable with the label "PIPE DREAMS" I bit the bullet as he was very local and had a high "yelp" rating so I gave him a call the next business day about 9 am and left a message. He called me back about 10am from out of town but requested if he could stop by about "noon' time: and HE DID 1pm! He took one look and started taking his first of many trips to his truck and came back with a ladder and camera and found a leak at the 3 clock side of the connection. It was a very difficult repair. The steel ring holding the toilet was totally rusted out. But he had the tools in the truck . He not only had the tools in the truck he had all the parts to return the entire toilet to NEW CONDITION and rolled out at 2:45pm and I had a new toilet for HALF THE COST ANTICIPATED . I WAS STUNED. as a register professional engineer he exceeded my highest expectations . He knew what to do, how to do it, prepared to do it, and pleasant and friendly doing it. I CAN HIGHLY RECOMMEND THIS PIPE DREAMER

-it looks like we addressed the issue and came to a fair middle ground. They acknowledged their…read moremistakes. Set expectation and deliver and you will never go wrong. Stay away from this company there management and communication is a mess and thus customer service is horrible. On a positive note I thought there on site service and delivery team are great. Here is my story. I came over from Fred Fuller when Rymes took over, and at the beginning of each winter season, I sign up for the season and sign a contract. Before the season starts we top off. So I called to do so, and they said you cant do that because it was already in the contract time frame. I asked for them to be flexible and explained that my sign up was based off this top off. Owen there manager said dont count on it, but I will ask. The next day the truck shows up and we are left a bill which is about $140 less than contract, and I think, good job owen and pay it. A few weeks go by and I get an invoice for late fees. I call and talk with Owen, he says he will get back to me wait a week. I call him a week later and leave a message, tehn another message and then a week later he is on vacation, I call him a week later and leave a message and then another message. I then get another bill for more finance charges via email and send a response explaining my issue. We get another fill up and I pay the bill, excluding what I consider an over charge. We have a small issue with the furnace and they come out and fix it, I get email invoice and pay it again minus this overcharge and email customer service asking where we are at with this. I get an response saying they are working on it. A few weeks go by and we run out of oil(last week) I call customer service and they say, no oil unless you pay that balance, when I explain they say pay or no oil. When I say why would you not send me something about me being put on hold, I pretty much get sorry but no oil. I tell them I dont think you can shut heat off in the winter, but they reiterate no pay no oil. So I am forced to pay it, and then they say I have to pay an additional $85 for emergency delivery. Again I say I have a contract with you and it is your responsibility to keep furnished with oil. Again no pay no oil. I sent an email back to my email contact and am told Owen would call me today and never got a message.

1 star is too many stars -- Five years of frozen regulators, water in my then brand new tank, and…read moreno accountability I've been a customer of Rymes/Superior Propane since 2018, and I can say without hesitation: do not use this company if you have any other option. Since May 2021, I have dealt with six separate frozen regulator failures at my property -- a recurring problem that multiple Rymes/Superior employees and my independent licensed plumber all attributed to the same root cause: water in the lines/tank. 5/24/21 -- Regulator failure; entire house smelled of propane. 2/04/23 -- Frozen regulator, pipes froze. Cost me $1,100 out of pocket. 2/18/23 -- Froze again two weeks later. 11/29/23 -- Froze again after a delivery. Cost me $250 out of pocket. Was told to have handyman insulate the regulator because Rymes wouldn't fix the actual problem. 12/14/24 -- Froze again. 12/06/25 -- Froze again, with the tank at just 18% and no automatic delivery triggered -- a failure of their own delivery system. This spring, they drained the propane in my tank (poof, in the air) and it was confirmed that there was water in my underground tank. They finally replaced the tank this month. To add insult to injury, in the process caused $4,498 in damage to my driveway (their insurance did cover this, to their credit). Beyond these failures, customer service has been consistently abysmal. I once spent 2 hours and 16 minutes on hold just trying to reach a live person about an active freeze up. In addition, I am currently paying $0.92 more per gallon than their competitor charges. In total: over $33,623 spent with this company, $1,600 in additional costs directly caused by their negligence, five years of stress, and property damage. If you're considering Rymes/Superior Propane, look elsewhere!

Beware of this company if they are even in service. Generator took almost a year to install, sat…read morefor months outside not connected. When Tim did connect it he did it wrong. He came back and lied about what was wrong and never came back. The number on the website is now no longer in service. I wouldn't even leave one star if I could!

We recently had a Generac generator installed by NuWave, up to the final step of activation. I can…read moreno longer get a hold of them via voicemail, email or thru their "contact us" email. They were quick to take our first two payments but I am now left with a full installed but non-activated unit. BEWARE OF THIS COMPANY.

Cal Dunn of Extreme Excavating called my families business looking to purchase material. His…read moreaggression & rudeness on the phone was shocking. It was unclear what he was calling for. Upon asking him the nature of the call, he proceeded to scream at me. I explained I was unsure if he was looking to confirm that our material was available, or to set up an order - he flew into a rage, and began yelling at me. I told him I will not be spoken to in that manner- he wouldn't stop yelling. Eventually, before hanging up on me he said "F**k you, you Stupid f***ing Bi**h!!!" Cal Dunn is an aggressive, dangerous man. It's terrifying to think he's out there using heavy machinery. DO NOT DO BUSINESS WITH THIS MAN OR HIS COMPANY!!

BEWARE!!!!! Calvin…read moreDunn, the owner of Extreme Excavation was doing excavation work in the 'over 55 community that I live in in New Hampton, New Hampshire'. He covered our entire yard with loom. However, there was a medium sized squared off area in the back of our yard that was not covered with the loom. My husband and I couldn't figure out why he would have left that area without loom because all the heaps of loom looked all spread. I wasn't sure if he left it uncovered because we are having a shed delivered in that area. So, I took a walk up the hill to where he was standing next to his crane and said "excuse me can I ask you a question". He turned around and abruptly said what! He proceeded to yell at me that he wasn't finished and yelled other things that I couldn't make out and I said "I was just curious why you left a corner of our yard without loom." He went off on me about how people are always asking him questions and that I was wasting his time and he could have had it all done by now, but instead he was answering my questions. He was 2 houses away from mine, he would have to be awfully fast. He was so mean. As he turned and walked away from me, while I was talking, I said you don't have to be so mean and he turned around and told me to f'n go to my f'n house and watch cartoons and learn something from them. As far as I am concerned that was the rudest interaction I ever had with an owner of a company. That does not look good for his company and most of all it wasn't called for. I was not out of line. This happened in front of my neighbors. One of them asked me what happened and as I was telling him, out of nowhere Calvin came driving, in the crane, at full speed toward me and my 4-pound Chihuahua and my neighbor pulled me toward him to get me out of the way of Calvin. I hurried and grabbed my dog and my neighbor pulled me back further because Calvin was NOT slowing down. If I stayed where I was (which was off to the side of the road talking to my neighbor at his house), Calvin would have run over my dog and hit me as well. Both my neighbor and I was shocked. Remember Calvin Dunn of Extreme Excavation is very dangerous! Again, he is the owner of the company, Extreme Excavation and his attitude is not what you would expect. A SUGGESTION: DO NOT HIRE HIM!!! He is extremely mean and dangerous. There was no reason for Calvin to speak to a resident (me) like that AND put mine and my dog's life in danger. It wasn't called for. The owner of the community hired him. I can't get over the rude and crass way he spoke to me. I didn't yell at him or talk mean. I just asked a simple question to be sure he didn't do that due to the shed coming. I would think twice before hiring Calvin Dunn with Extreme Excavation. He could be nice one minute then volatile the next minute. I seriously thought he was having a nervous breakdown.

Had an appointment scheduled for today, 8-12, and no one called or showed up. Really needed this…read more appointment!

I cannot recommend this business enough. Use their website for an inquiry & you will receive a…read morecall. I'm in sales & connecting with customers on a personal level is so important. I felt valued for such a simple request to remove a shorter toilet installed in my home that was built in 2004 for a comfort height. Their schedule was open & flexible. They DID NOT charge a fee for a site evaluation. They gave a quote over the phone. I now have an attractive, water efficient American Standard, comfort height toilet. The associates removed & hauled away the old one. Their quote was so competitive. Part of me during a stressful time in my life thought "Hey, they value me as a customer & they made it happen." I was not onsite for the work, but my husband was so impressed that he called me to share his feedback & asked that I share a 5 star review. The other nicest things were that Matt & Nick were so kind to our 2 cats & also complimented our home. That's above & beyond. On a Friday evening, we were their last stop & they didn't complain. I think highly about this. Please, fellow customers, call or write on their website for the process. I spoke with Keith & he was in touch with me more than I expected for a plumbing company.

Very honest & helpful. Thank you Tom for solving my clogged water filter issue. I would recommend A…read more& B for all of your plumbing needs.

Searching around for service for your water systems can we exhausting! These guys made it quick and…read moreeasy. Everyone wants a deal right? The owner Tom was fantastic! He gave me a great deal! They serviced my Radon canister, and both my softeners, installed a new RO system under my sink, and repaired my outside water source for under 3K. I was very impressed and great job guys!