Gwen and my refinance team was out of this world amazing! When I decided to refinance my home I was apprehensive and annoyed at the thought of collecting all my documents and running the hamster wheel to get all the finance items complete. Day one, David contacted me to ask me a few questions, not but a few hours later and 8:00 at night, Gwen emailed me with my refinance options and that night, not but three hours after David called, I was ready to roll with the refinance. It kind of happened on accident and because the team was so on-the-ball, I rolled with it, pun intended. haha The experience felt like I wasn't experiencing anything. This is a good thing. I went on with my life and I would receive an email from the team asking for an item or two, I would send it, and I moved along with my life. This happened about three times, went in to give a signature, and poof, Gwen sent me my closing day, which mind you was moved up by 9 days because they were so prompt with their process. I understand that this process might be a bit more daunting or consuming for some people, for me it was seamless and surprisingly easy. I will admit, I am organized and have all the paper work that is needed ocd, organized in my office, this helped the process for sure, I didn't have to hunt. Another thing that helped make my process easier, response time. I never sat on their emails, I would email within minutes of receiving communication. The story ends like this, use Gwen and her team. They care and they work hard for you. I even received a call from David two months later to remind me that my first mortgage payment was due. I felt this was the rum soaked cherry on-top of the refinance cake. read more

Worst home buying experience EVER! AVOID AT ALL COSTS!! I was referred to Waterstone mortgage by my real estate agent. Wow that was a mistake! I couldn't have done a worse job if I had tried. Barb Perry and her "team" were unprofessional, useless and didn't seem to care at all about the money I was giving them. "Minimal effort for maximum reward" must be their slogan. They were extremely inexperienced, petty and reactive during the entire process. They had 2 months to do a decent job on my loan. They obviously procrastinated and bumbled my entire loan. I was told I would need 6,000 dollars to close. There were too many mistakes to mention on the closing documents. Last minute errors were being corrected. Even at closing the errors were still in the documents. . They had 60 days to get my loan documents right and they still couldn't do it. Then the day of closing I had to bring a total of 12,000 dollars to closing. How in the hell so you underestimate 6 THOUSAND DOLLARS?!?! After we signed all the documents they asked if I would like to fill out a survey. Oh boy would I ever. I wish I could have wiped my butt with it. I filled out the survey and could have started a fire with it I was so mad. To add insult to injury They sent a 5 dollar bucket of popcorn with their business card plastered on the front to my place of business as a shameless act of advertising. I was not impressed but rather embarrassed and offended. There is no way I would ever refer anyone to Waterstone mortgage. I'm kind of upset it took me this long to write a public review about them. The only reason I remembered is because I'm still on their mailing list. When I have specifically and in no uncertain terms made it abundantly clear that I wanted no further contact from them whatsoever. Barb Perry aka (Carol Baskins) just sent me an email today asking if I wanted to refinance. WHAT?! ........ No, no, no, no, no no no no no no no no NNNNNNOOOOOOOOOOOO!!!!! Not only no but HEEEEEEEEEEELLL NO! So please. Don't use Waterstone Mortgage. They are literally THE WORST!! read more

Beyond bad experience continues with this co run by robots who neither listen nor act when mistakes are brought to their attention. Go anywhere but here for your new loan or refi. read more

As a first time home buyer we didn't know where to begin in the home buying process. We reached out to Gwen over at Waterstone Mortgage through Facebook to get a pre approval letter to see what we qualify for. From the first time meeting Gwen she made the whole home buying process easy to understand and made us feel at ease not knowing the uncertainty ahead. We put our trust in her and she totally came through. Step by step she walked us through the process, made things easy to follow and made sure we were inline to be able to close in a timely manner. She answers all your questions very quickly and thoroughly. All in all we were very with Gwen and her team and will definitely do business with them again. Even after closing she is still in contact with us and made sure everything is ok. And she recommended us to an awesome realtor as well. Thank you for all you do and keep up the great work. read more

Waterstone Mortgage - Mortgage Lenders Near Me - Eagle, Idaho

I cannot say enough good things about these people! We purchased a home in Boise and are from Portland. Our original bank (Chase) was originally handling all our loan issues as they do here, and all was going well till the 11th hour when they suddenly realized they couldn't work with us because of foreign income. Long story short, they wasted a lot of our time forcing us to extend the closing date...all because they didn't know their own rules. Gwen Swain from Waterstone picked up the ball for us and ran with it. Her service was outstanding and she made everything us incredibly easy. We even did a good portion of our stuff through text and email, it was amazing. She guided and coached making everything so smooth and easy. She's a total Gem to work with and I cannot recommend Gwen Swain and Waterstone Mortgage enough. Thank you so much for outstanding service! read more

Absolutely the best experience I could ask for as first time homebuyers they went above and beyond to get what I needed done being a 21-year-old young adult is hard but they made this process easy and efficient and I was moved into my new home within three months They have all the knowledge and patience to get the job done thank you so much I would definitely recommend anybody buying a property to contact Water Stone mortgage thank you again read more

If you're looking for a lender that is knowledgeable and efficient look no further than Barb and her team at Waterstone Mortgage. As a realtor, I have had a lot of experience working with a fair share of different lenders. My experience working with Barb and her team greatly exceeded my expectations and was far better than any other experience I've had. This is definitely my preferred lender for all future business. read more