Randon Clayton is a very knowledgeable and genuinely nice man…read more I can't tell you how pleased I am with my auto and home policy Less than 1/2 what I was paying in Georgia with progressive

Phillip provides exceptional customer service and brings a comprehensive knowledge of insurance,…read moreoffering confident guidance tailored to your specific needs.

Justin was very helpful and made sure to get my father the best result and best medicare price…read morepossible.

our agent Mishelle is just Amazing! she makes us feel so relaxed in making the right decision on…read morewhich plan works best for us. we just love her... thanks again for a great job... Gaylen & Karla Beshears

Cheryl Beeson pulled a total bait and switch on my 83-year-old mother who lives in the…read moreNampa-Caldwell area. HIA has predatory practices that consider first and foremost their profits. Their treatment of my mom is the very definition of elder abuse and fraud. Cheryl enrolled my mom into a plan that was in no way to my mom's benefit. To boot, she did it out of cycle so my mom continues to receive invoices for late enrollment. In spite of numerous visits to the Nampa office and literally begging to be removed from the plan in which she was enrolled, HIA continued my mom's enrollment into 2024. They even went so far as to tell her that "nobody here will help you" the last time she called in December 2023 to make sure she had been un-enrolled. Absolutely shameful. I'm not sure how Cheryl sleeps at night.

I was referred to Ernest Johnson by a neighbor of mine who was a few months older than I am when I…read morewas about to go on Medicare. My neighbor had just gotten on Medicare and Ernest helped me with the process. Ernest has helped me several times before and after I got on Medicare. And he got me into a plan thru Blue Cross-Blue Shield that actually saved me money and provided me with more benefits with no additional costs other than the cost of Medicare Part B. When I went to their offices for some assistance with something and Ernest was out for the day (at a conference) I was assisted by their very helpful staff and got the answers I needed. Can't recommend them enough. If you are about to go on Medicare I HIGHLY recommend you call or stop in and they will professionally help you through the process.

Very professional, helpful and so friendly. I'm so happy I came here. Thank you Chelsea.read more

Agent Chelsea Stutzman saved the day for our relationship with State Farm which we were thinking of…read moreputting in our rearview after umpteen decades as customers until she came into view. Excellence modeled by Chelsea and shared among all of the great team who work in this office results in us being beyond delighted with the top notch service in the roughly four years we have been Chelsea's clients. But right before we became her clients we were thinking of leaving State Farm, after decades of choosing them as insurer, because of woeful experiences with another local agent. If you are looking for really good insurance coverage options and an outstanding agent and office to work with, you've found here the fit here with. If it helps you to know how we came to this agency, our story follows. State Farrm had been my insurance company since I started driving at age 16, gazillions of decades ago, and adding in then renters insurance in my "single ladies" days. Turns out State Farm was also my then boyfriend-to-be-hubby's too so when we got hitched and moved from NYC area to became Bay Area homeowners (back in the era of 17.75% mortgage rates, just sayin'...the economy has been worse) we continued with State Farm for auto, homeowner's, umbrella...yada, yada, yada policies. In that coverage across too may cars to count and thirteen different home addresses in four states we always had excellent relationships with the State Farm agents and on the rare occasions (thankfully) that we needed State Farm's help, as in when we hit a deer going 55 on a Central Oregon hiway in our then just 6 month old SUV, the assistance was super. Ditto if we needed just a coverage question answered, the agents were easy to reach and quick to respond. Until we moved to Eagle, Idaho and then the wheels fell off with the agent here. We couldn't reach him, the person answering his phone worked as gatekeeper to seemingly want to tackle customers before he had to bother with them, and responses could take days because, would say the gatekeeper, "...he is a busy man". After a handful of those kinds of "aww...sh...shucks" moments we started looking around for another agent and we were even willing to leave State Farm. Then in the mode of "timing is everything" my husband noticed a State Farm ad for a new agent in our town, Chelsea Stutzman. We met with her and we were both impressed with her background, her knowledge and her follow up after the meeting to answer the only question she couldn't answer of the many, many we asked during the meeting. For the single (thankfully) event we needed help with when the windshield of our then 10 year old SUV was damaged on a trip to Central Oregon to need complete replacement (there is a common thread in our car woes, no?), Chelsea recommended a great provider who came to our home to do the work and which our policy covered but for a minimal deductible. And she has been easily reachable when we've had coverage questions on policies or when we needed new coverage, as in buying a new car. It does not get better than this. LOCATION: In a little strip mall near downtown Eagle, ample parking in the lot. ACCESSIBILITY: ADA parking spot near the door, all on one level inside. SWEET NEIGHBORS: The Eagle spin off of the downtown Boise located The Chocolate Bar is a couple of doors up. :-)

Hartley Insurance is the best! Alexandra is awesome at what she does! She found me the best…read morecoverage at the best price for both my car and motorcycle. I highly recommend giving them a call for your insurance needs!

Not really happy with the "customer service". It is a constant follow up to get any policy…read moreupdated/renewed. Sometimes it feels like pulling teeth to get anything done with our policies. Wish Casey and Alex were a bit more proactive.

Responsive. Professional. Knowledgeable. Customer Service Driven. Highly recommend! We are pleased…read morewith Steve, his team, and State Farm for our home and vehicles.

always a pleasure to work with. nothing hidden always up front. the staff is kind and very polite…read more been with them for many years and will continue to do so. thanks State Farm. And the Steve Crowl and team. (Allen Mote )

Deb has been great to work with. She always follows thru on everything she says she going to do…read more Coming from another state I was not used to this type of customer service. She not only handles my personal policies she also handles our companies medical and dental benefits. She has done a great job making sure all of our employee are covered and answers all questions they may have. She truly knows the meaning of customer service!

On two occasions now after two years with Deb Williams Insurance the fact that I send them the…read moremoney for my house and cars and have called for help and left setting in a parking lot for 2 hours only to have the road side assistance cancelled was very disappointing. When i called to express my dissatisfaction, the suggestions was I could call Oregon Mutual Insurance. I do not send money to Oregon Mutual I send it to Deb Williams insurance, that office doesn't want to hear from anyone pass it on. I had a Key stolen for my car and today when I called to see if it was covered, again I was told to call Oregon Mutual Insurance and see if it was covered. Customer service does not exists in the Deb Williams Insurance office, pass it on and keep sending your money is what happens hear. Additionally, I was at a home show and saw Deb Williams Insurance booth with no one to be found. They do not want to talk to you, you should resolve your problems as they have shown me nothing but disregard to customers service. I don't think they know what the word means!!!

AND now that Garringer Office found out I was moving to another officer, I even received a phone…read morecall from Steve. Wow.. Steve, I stand by my original review. You did nothing to help me. You said, you spent hours on this. More like 3 minutes. You did not care about your client. So will give my business to someone else. I moved to State Farm, Jared Stokes office. These offices are locally owned. I highly recommend Jared Stokes. In Steve Garringer response to me on the YELP forum he implies it was out of his hands and a State Farm Issue and he could not do anything. Jarred Stokes Staff reviewed this case that was over a year old now. In short; They found where the mistakes were made and today I received the additional $420 compensation from State Farm that Garringer said there was nothing he could do. On 5/30/2018 Mr. Garringer will argue that it was out of his hands and blames, States Farm "assigned Claim Handler". So throwing the company he works for under the bus it appears. The issue was Mr. Garringer, did not do his job, did not listen to his client, who argued with him that something is wrong. A few phone calls and a little time by the Staff at the State Farm office at Jared Stokes office and they were able to quickly find out what happened. Mistakes or more of misunderstanding, between the Collision Company and State Farm. Now Mr. Garringer wants to talk more. That should have happened when I personally complained to you. Look at my Feed back on YELP. I score 129 stars in 5 star ratings while only 24 in one star ratings. Giving this office a 1 star is factual. Anyone can email me privately and I have the documentation and now the new $420 pay stub to show that Garringer Office did nothing to help their client. Thus after 7 years and my only claim to his office I moved my business to Jared Stokes office.

Steve has been my insurance agent for nearly 20 years. I have had numerous policies with him…read more(personal, auto, business, life, etc.) and he and his team have done a great job in assisting me in the policy selection and navigating the complex workings of the insurance industry anytime there has been a claim or a question. I have personally found that Steve REALY knows his stuff and he and his team have helped get some things unstuck and processed when needed. I have and do recommend Steve as a trusted advisor.