After being with another credit union for over 20 years we regret making the switch to ICCU…read more We were "sold" on the benefit of their Central Plus Checking which has a monthly fee but includes benefits. One of the benefits are Monthly Bill Pay. You can schedule a payment date on your bills. On May 2nd I put in a request for our credit card payment that was due May 16th. It was to be paid May 12th. It was paid late on May 19th. After a few hours spent trying to rectify I was told a third party handles that - no one at the branch cares or would help. No one told us when we signed up a 3rd party handles this. On March 17th I paid another credit card bill. The money was taken out of my account but the company I paid through bill pay said they couldn't deposit as the check from the 3rd party wasn't readable yet it was taken from my account. On both of these I have to dispute , show proof by getting copies of the ACH, in order to reverse the $81 late charges,. Even worse is the time it is taking to gather information after being put on hold so many times as no one seems to really care at the branch. I asked to speak to a manager and was told it would take up to 72 hours to get a return call. I can only imagine they are so busy if they are operating through 3rd parties and have no control of their business.

Not necessarily the Eagle branch, but the trust/estate department. PLEASE don't use iccu for…read moreanything beyond a savings or checking account. The legal fees to try and correct things in my case were excessive.

Called Troy to refinance my home. Troy was very quick to respond and gave me honest answers about…read morewhat the market is doing. He was very professional during our interactions. I have recommended several friends to him and he was able to take care of all of them. Troy is the way to go!

Troy and his team made the loan process as easy as possible. My situation was definitely not easy…read moreand he had every answer to every question I had. He told me exactly what I needed to do to get in to position to get qualified for my loan! Highly recommend!

I dealt with Traci and she was wonderful. Very informative and transparent from start to finish!…read moreTraci and team answered all of our questions. I emailed Traci on multiple occasions and she never failed to answer our questions. The loan closed very fast and was able to get into our home . Thank you Academy Mortgage for the wonderful loan experience! I will recommend you guys to family and Friends in the future!!!

Garrit went above and beyond our expectations of a lending officer. My husband just got out of the…read moremilitary so long story short, our financing fell through with our first lender while we were already a week in escrow, that's when our realtor referred us to Garrit. Garrit made the loan process so easy for us and still kept our timeline and close date from the beginning. I would recommend he and his team to anyone I know and definitely plan on using them in the future!

Been with them since 1972. They could easily put up a sign,…read moregood luck if you want expert, friendly service. They have changed significantly over the years. They truly have little or no knowledge. The mc Millan Linder office is closed for lunch, REALLY? Not considering the customers at all. I was told they didn't have enough employees to be open at lunch. Website does not indicate that!!! No drive up window available either. What a waste of a building. They should close it. No,,,,,,,I should change banks. AND I assure you they could care less. They offered to help me close it.

I haven't been with them very long but I'm already ready to switch banks. None of the workers are…read moreon the same page. I go into the Eagle branch one of the workers isn't wearing a mask during this pandemic. The others are goofing off and I was kinda rushed. One lady that was helping me kinda just pushed me to the next person and there was no one else the lobby.

Gwen and my refinance team was out of this world amazing! When I decided to refinance my home I was…read moreapprehensive and annoyed at the thought of collecting all my documents and running the hamster wheel to get all the finance items complete. Day one, David contacted me to ask me a few questions, not but a few hours later and 8:00 at night, Gwen emailed me with my refinance options and that night, not but three hours after David called, I was ready to roll with the refinance. It kind of happened on accident and because the team was so on-the-ball, I rolled with it, pun intended. haha The experience felt like I wasn't experiencing anything. This is a good thing. I went on with my life and I would receive an email from the team asking for an item or two, I would send it, and I moved along with my life. This happened about three times, went in to give a signature, and poof, Gwen sent me my closing day, which mind you was moved up by 9 days because they were so prompt with their process. I understand that this process might be a bit more daunting or consuming for some people, for me it was seamless and surprisingly easy. I will admit, I am organized and have all the paper work that is needed ocd, organized in my office, this helped the process for sure, I didn't have to hunt. Another thing that helped make my process easier, response time. I never sat on their emails, I would email within minutes of receiving communication. The story ends like this, use Gwen and her team. They care and they work hard for you. I even received a call from David two months later to remind me that my first mortgage payment was due. I felt this was the rum soaked cherry on-top of the refinance cake.

Worst home buying experience EVER! AVOID AT ALL COSTS!!…read more I was referred to Waterstone mortgage by my real estate agent. Wow that was a mistake! I couldn't have done a worse job if I had tried. Barb Perry and her "team" were unprofessional, useless and didn't seem to care at all about the money I was giving them. "Minimal effort for maximum reward" must be their slogan. They were extremely inexperienced, petty and reactive during the entire process. They had 2 months to do a decent job on my loan. They obviously procrastinated and bumbled my entire loan. I was told I would need 6,000 dollars to close. There were too many mistakes to mention on the closing documents. Last minute errors were being corrected. Even at closing the errors were still in the documents. . They had 60 days to get my loan documents right and they still couldn't do it. Then the day of closing I had to bring a total of 12,000 dollars to closing. How in the hell so you underestimate 6 THOUSAND DOLLARS?!?! After we signed all the documents they asked if I would like to fill out a survey. Oh boy would I ever. I wish I could have wiped my butt with it. I filled out the survey and could have started a fire with it I was so mad. To add insult to injury They sent a 5 dollar bucket of popcorn with their business card plastered on the front to my place of business as a shameless act of advertising. I was not impressed but rather embarrassed and offended. There is no way I would ever refer anyone to Waterstone mortgage. I'm kind of upset it took me this long to write a public review about them. The only reason I remembered is because I'm still on their mailing list. When I have specifically and in no uncertain terms made it abundantly clear that I wanted no further contact from them whatsoever. Barb Perry aka (Carol Baskins) just sent me an email today asking if I wanted to refinance. WHAT?! ........ No, no, no, no, no no no no no no no no NNNNNNOOOOOOOOOOOO!!!!! Not only no but HEEEEEEEEEEELLL NO! So please. Don't use Waterstone Mortgage. They are literally THE WORST!!