I worked with Darrel Williams during my refinance process. He was very diligent in his work. He…read morekept me informed during the entire process & was always happy to take my emails or calls. I would have gone bald during the process if it wasn't for Darrel. He was my saving grace.

Kerri is an amazing person to have on your side. As first time home buyers we didn't have any idea…read moreon what that process is like, or what "the next step" is. She kept in touch every step of the way, explained in words we can understand (for the most part, that is haha) and gave clear direction on what we needed and how to get them. She helped us immensely throughout this process and is very knowledgeable. I would highly recommend Kerri!

Keaton went well. He knew his stuff and. Was patient with me. I had a medical problem and…read moreunderstood what I was going thru!

I'm a long time Idaho Central Credit Union customer and have always been incredibly pleased with my…read moreexperience. What I love about this location: + Drive through for convenience with two lanes in addition to a lane exclusively for ATM use. The drive though also opens a half hour prior to the lobby and stays open a half hour later than the lobby. + I have only ever received the utmost in friendly and accommodating service whether inside or at the drive-thru window + They're open on Saturdays until 3pm + And, of course--they have the full range of online banking (bill pay, digital deposit, online transfers) that one would expect from any relevant financial institution The free checking is awesome. The convenience of their location and drive through is wonderful. But, what keeps me a loyal customer is the consistently superior service! Get to it!

We had an amazing experience with the Benchmark team for our home refinance!…read more From start to finish, the whole process took less than 21 days! (Two other banks quoted us 60 days MINIMUM to process our refinance.) Benchmark quoted us a 30 day or less timeframe and they kept that promise. We were given comparison documents less than 24 hours after providing our personal information and what we were hoping to accomplish with the refinance. The staff was vary transparent and kept us updated along the way. Their customer portal was very easy to use and navigate through when uploading and signing documents, as well as seeing exactly when documents were reviewed and accepted. We called the office several times with questions and they were always cheerful and helpful. We were never put on hold, and they always returned calls quickly. Through the whole process, it felt like we were their only clients because of how much attention they dedicated to us. I was honesty amazed by the level of customer service. Between their "family" like feel, the quality of ethics, and detail of service, Benchmark has been the best company we have ever worked with in the industry. I highly recommend them and will absolutely be using them again next time we purchase or refinance a home.

What an amazing team that work with you to get your mortgage done in a timely matter. Very…read moreresponsive to any question you might have as well. I'd highly recommend them.

ICCU partners with Visa. Both institutions claim that their customer's purchases are protected…read more However, if a dispute takes too long, or the dishonest merchant draws out the process, both ICCU and Visa will deny the dispute, despite evidence, due to time. Both institutions will deny fault and blame the other to avoid accountability. This is a choice, not due to law. Mastercard does not do this. Other banks and credit unions don't all do this. Consumers are not protected banking and holding credit with ICCU. Poor customer service and a lack of honesty

I have a HELOC with ICCU, my payments are always the 25th of the month. Last month, I went into the…read morebranch and deposited a large check and paid it off completely 5 days before the due date... or so I thought. I told the teller to pay it off, I wanted a $0 balance, as in "I owe you nothing". I made sure my app showed $0 balance before leaving. I should also note that this took way longer than it should've. I guess I didn't realize how many hoops I'd have to jump through to deposit one check and pay my debts. Then ---Today I got a call from the branch expressing urgency which seemed strange. Called back (directly to the branch, not the number they called me from, to ensure this wasn't a scam) They said while my account has a $0 balance and it reflects this in my app... I have "past due interest for September" (even though I was in there to pay it off October 20th and "upcoming interest charge for October", due November 25th. I told them there must be some mistake because I paid this off completely last month and my app shows $0 balance with $0 due. Well, apparently it's not a mistake. Their app just doesn't reflect the interest only balance AT ALL so in their system, I'm late on September's interest payment and I owe for October interest as well, due in a week. My questions are -- 1. Why would this not have been brought up in the branch when I came in to pay the account balance off? They didn't even ask me to clarify and 2. Why doesn't this amount reflect in the app. Their support had no answers on either except to say that's just how the app is and the teller must've misunderstood because "paying the balance to zero dollars is not the same thing as paying it off" -- no joke, that's verbatim what the rep said!! Furthermore, the support rep told me they would wave the interest for the confusion, put me on hold and came back retracting that statement saying I needed to pay the interest charges to truly reflect $0.00. Completely ridiculous. Take notes, ICCU. This inconsistency on true balance is not acceptable and I guarantee I'm not the only one this issue will cause confusion for. If there's interest due, that should reflect on the account balance once it's due. Had we not addressed this within a week, they would've negatively reported on my credit for being "24 days past due on September's interest" when I literally no clue there was ANYTHING DUE AT ALL! Additionally, the support rep had issues submitting my payment successfully today and put me on hold. Then came back on confirming it was processed, except now that I've paid what I supposedly owe, my app is showing a credit of said payment amount in my savings account and no history reflecting this payment to my HELOC account at all so I had to call back and ask why and confirm the payment applied where it was supposed to. That new rep was super confused and put me on hold for another 15 mins to investigate --I'm now being told it's been addressed/corrected and applied to the right account and this was "just a fluke", but that's a big deal, putting my credit score at risk with potential reporting. WTH, seriously. I'll be looking elsewhere for a better HELOC

These folks have been fantastic to work with for a first time VA buyer from start to finish. Tara,…read moreKaitlyn & Debbie have been upfront 100% of the time, and helped us score a lower rate than expected on top of getting us exactly what we asked for. If we ever decide to refi or buy another home, we will choose them again without a single doubt. I'd recommend them to anyone looking for a mortgage broker.

The entire experience was awesome. The whole team always…read morekept us updated answering any questions we had. I highly recommend Academy Mortgage! SamB

Josh is a person who can make things happen for you and your family. It's been a pleasure getting…read moreto know him over the past year, and I would recommend him to anyone I know. Looking forward to working with him in the future.

From the owner: Fairway Independent Mortgage Corporation Company NMLS #2289…read moreLO NMLS #487505 Equal Housing Opportunity

As hectic as purchasing a home is, it couldn't have been made any easier without the personal touch…read morewe were given by Diversified Mortgage Group, and Jennifer Spano specifically. We couldn't be any happier with the professionalism of Jennifer and her team. There is no substitute to working with dedicated professionals in any capacity, and Diversified Mortgage Group are at the top of the mortgage business.

Im not sure how there are no reviews posted here yet, but this team is INCREDIBLE. Michelle, Molli,…read moreand Mike were absolutely wonderful through the nerve racking process of buying my first home. Michelle got my husband and I approved, when no one else could. She hooked us up with great first time home buying programs, and she answered every question I had with grace. There are simply not enough nice things I can say. Go to this office, meet Michelle. She will make your dreams come true.

As a realtor, I have dozens of lenders my team could recommend to our clients. We have worked with…read moreDean and Shanna at Benchmark Mortgage for over ten years and they have consistently provided excellent customer service and communication and they get the job done smoothly and efficiently for our clients. Their team has great attention to detail, a lot of knowledge, and great follow through. You will not go wrong if you work with Benchmark Mortgage on your purchase or refinance!

We had an amazing experience with Dean, Shanna, and the Benchmark team for our home refinance!…read more From start to finish, the whole process took less than 21 days! (Two other banks quoted us 60 days MINIMUM to process our refinance.) Benchmark quoted us a 30 day or less timeframe and they kept that promise. We were given comparison documents less than 24 hours after providing our personal information and what we were hoping to accomplish with the refinance. The staff was vary transparent and kept us updated along the way. Their customer portal was very easy to use and navigate through when uploading and signing documents, as well as seeing exactly when documents were reviewed and accepted. We called the office several times with questions and they were always cheerful and helpful. We were never put on hold, and they always returned calls quickly. Through the whole process, it felt like we were their only clients because of how much attention they dedicated to us. I was honesty amazed by the level of customer service. Between their "family" like feel, the quality of ethics, and detail of service, Benchmark has been the best company we have ever worked with in the industry. I highly recommend them and will absolutely be using them again next time we purchase or refinance a home.

remier definitely pays a company to remove their negative reviews. There is no way no one else had…read moreto put up with what I did. Unprofessional, rude and sneaky business. I'm lucky to be in my home finally but you need to be warned about their business practices and affiliations that ultimately leave a buyer at the mercy of the lender and builder. What a nightmare. Team Lane had to be taken off of my file toward the end because he could not help himself from himself. Team Mandi took over and they got me to the finish line. Not without a lot of unnecessary stress. Very disorganized and not interested in being an educator with their clients but rather condescending bullies. Not a company I would ever recommend to anyone in my lifetime.

The review of two Mortgage Companies (A cautionary tale and…read morewhy staying local is key) Sorry if this is a little long winded but I have to give high praise to Tina Burney of Premier Mortgage Resources here in the Treasure Valley. I don't write reviews on goods or services unless they are really bad or really good. And now The Rest of the Story.... I decided I wanted to go from a 30 yr fixed to a 15 yr fixed and pull some cash out. Having been a mortgage loan officer and California real estate licensee for 20 years, I know the business. And because of that I know that my situation with my finances, credit, stability, etc is what we used to refer to when I was in the business as a "slam dunk" deal. I decided to contact my current mortgage holder, Freedom Mortgage for this need because I had been with them for over 5 years. What a mistake that was! Long story short, Freedom Mortgage company was inept, unprofessional and non-communicative. After 3 months of playing with this company, I ended up e-mail blasting 15 top level executives to include the CEO to try to get some action. They still could not pull it together! A friend of mine told me his son had just had a great experience with Tina Burney at Premier Mortgage Resources so I called her. After talking with her, I decided to pull my application from Freedom and to reapply with Tina. I found her very professional, knowledgeable and fast! On May 6th she took my application. On May 8th she had an approval pending the title report. We signed our docs on May 22nd and the deal was funded, recorded and wire transfer in the bank was complete on May 28th. So what Freedom Mortgage couldn't get done in over 3 months, Tina Burney got done in 22 days start to finish! Bottom line is this. If you want your loan process to go smooth and fast, go to Tina. And no I do not get any kickbacks for this! She is just that good!

Review update January 2020. Melinda continues to be the lender I trust the most in the…read moreBoise/Treasure Valley market. Melinda is now the manager for the local Guaranteed Rate office. She has also had a name change to Melinda McCaslin. Melinda isn't necessarily a yelper. I think I actually ended up creating a profile when I first left a review for her years ago. She simply the best in our local market--I needed yelpers to know about her! I had a yelper reach out to me for her current contact information so I am updating the review to reflect that. Whether VA, local Idaho housing options that out of state buyers may not know about, conventional, or jumbo mortgages, Melinda is the most knowledgeable loan officer out there. She also gets things done 100% of the time and I trust her completely for my own mortgage needs and those of my clients. melindam@rate.com or 208-631-9194

We had a great experience working with Melinda Kim at Guild Mortgage to secure a home loan for our…read morenew house in Boise. We were buying from out of state and considered working with other lenders, but ultimately chose Guild after meeting with Melinda because of her professionalism and reputation in the Boise market. She and her team were fabulous--extremely efficient, responsive, thorough and personable. Even though we were under a time crunch for our closing, they completed our loan process with time to spare. I highly recommend Melinda and the Guild team!