Gwen and my refinance team was out of this world amazing! When I decided to refinance my home I was…read moreapprehensive and annoyed at the thought of collecting all my documents and running the hamster wheel to get all the finance items complete. Day one, David contacted me to ask me a few questions, not but a few hours later and 8:00 at night, Gwen emailed me with my refinance options and that night, not but three hours after David called, I was ready to roll with the refinance. It kind of happened on accident and because the team was so on-the-ball, I rolled with it, pun intended. haha The experience felt like I wasn't experiencing anything. This is a good thing. I went on with my life and I would receive an email from the team asking for an item or two, I would send it, and I moved along with my life. This happened about three times, went in to give a signature, and poof, Gwen sent me my closing day, which mind you was moved up by 9 days because they were so prompt with their process. I understand that this process might be a bit more daunting or consuming for some people, for me it was seamless and surprisingly easy. I will admit, I am organized and have all the paper work that is needed ocd, organized in my office, this helped the process for sure, I didn't have to hunt. Another thing that helped make my process easier, response time. I never sat on their emails, I would email within minutes of receiving communication. The story ends like this, use Gwen and her team. They care and they work hard for you. I even received a call from David two months later to remind me that my first mortgage payment was due. I felt this was the rum soaked cherry on-top of the refinance cake.

Worst home buying experience EVER! AVOID AT ALL COSTS!!…read more I was referred to Waterstone mortgage by my real estate agent. Wow that was a mistake! I couldn't have done a worse job if I had tried. Barb Perry and her "team" were unprofessional, useless and didn't seem to care at all about the money I was giving them. "Minimal effort for maximum reward" must be their slogan. They were extremely inexperienced, petty and reactive during the entire process. They had 2 months to do a decent job on my loan. They obviously procrastinated and bumbled my entire loan. I was told I would need 6,000 dollars to close. There were too many mistakes to mention on the closing documents. Last minute errors were being corrected. Even at closing the errors were still in the documents. . They had 60 days to get my loan documents right and they still couldn't do it. Then the day of closing I had to bring a total of 12,000 dollars to closing. How in the hell so you underestimate 6 THOUSAND DOLLARS?!?! After we signed all the documents they asked if I would like to fill out a survey. Oh boy would I ever. I wish I could have wiped my butt with it. I filled out the survey and could have started a fire with it I was so mad. To add insult to injury They sent a 5 dollar bucket of popcorn with their business card plastered on the front to my place of business as a shameless act of advertising. I was not impressed but rather embarrassed and offended. There is no way I would ever refer anyone to Waterstone mortgage. I'm kind of upset it took me this long to write a public review about them. The only reason I remembered is because I'm still on their mailing list. When I have specifically and in no uncertain terms made it abundantly clear that I wanted no further contact from them whatsoever. Barb Perry aka (Carol Baskins) just sent me an email today asking if I wanted to refinance. WHAT?! ........ No, no, no, no, no no no no no no no no NNNNNNOOOOOOOOOOOO!!!!! Not only no but HEEEEEEEEEEELLL NO! So please. Don't use Waterstone Mortgage. They are literally THE WORST!!

AND now that Garringer Office found out I was moving to another officer, I even received a phone…read morecall from Steve. Wow.. Steve, I stand by my original review. You did nothing to help me. You said, you spent hours on this. More like 3 minutes. You did not care about your client. So will give my business to someone else. I moved to State Farm, Jared Stokes office. These offices are locally owned. I highly recommend Jared Stokes. In Steve Garringer response to me on the YELP forum he implies it was out of his hands and a State Farm Issue and he could not do anything. Jarred Stokes Staff reviewed this case that was over a year old now. In short; They found where the mistakes were made and today I received the additional $420 compensation from State Farm that Garringer said there was nothing he could do. On 5/30/2018 Mr. Garringer will argue that it was out of his hands and blames, States Farm "assigned Claim Handler". So throwing the company he works for under the bus it appears. The issue was Mr. Garringer, did not do his job, did not listen to his client, who argued with him that something is wrong. A few phone calls and a little time by the Staff at the State Farm office at Jared Stokes office and they were able to quickly find out what happened. Mistakes or more of misunderstanding, between the Collision Company and State Farm. Now Mr. Garringer wants to talk more. That should have happened when I personally complained to you. Look at my Feed back on YELP. I score 129 stars in 5 star ratings while only 24 in one star ratings. Giving this office a 1 star is factual. Anyone can email me privately and I have the documentation and now the new $420 pay stub to show that Garringer Office did nothing to help their client. Thus after 7 years and my only claim to his office I moved my business to Jared Stokes office.

Steve has been my insurance agent for nearly 20 years. I have had numerous policies with him…read more(personal, auto, business, life, etc.) and he and his team have done a great job in assisting me in the policy selection and navigating the complex workings of the insurance industry anytime there has been a claim or a question. I have personally found that Steve REALY knows his stuff and he and his team have helped get some things unstuck and processed when needed. I have and do recommend Steve as a trusted advisor.

I moved to Idaho from California and my agent recommended me to Kimberly. I worked with her…read moreassociate Janel. Janel was helpful, professional and very pleasant to work with. She answer all my questions and was able to get me a quote better than any other I found around town. Would highly recommend Janel.

Sean was amazing to work with and went above and beyond to help me. He was able to lower my rates…read moreand the entire process was seamless. Highly recommend.

I have a rental home in Boise and I am a out of state owner. I recently was told by my property…read moremanagement company that we had roofing damage due to a wind storm. We placed a claim and the inspector denied the claim... Mike's team especially Sara went to bat for us and challenged their decision and fought for us and got us the correct compensation for our claim. 10 stars!

I've worked with Mike at State Farm since he took over (I was a customer of the prior agent as…read morewell), and would 100% recommend! We have a somewhat complex set of policies covering homes, autos, umbrella and life, and Mike is always responsive and on top of the game. He takes the time to answer any questions we have, and to make sure we're comfortable with any options or choices. If you're in the market for an insurance company and agent, definitely reach out to Mike!

I'm beyond satisfied with the expert guidance I've received from Meghan Schlegel, Fidelity…read moreFinancial Consultant in the Boise office, for the last 3+ years. I highly recommend her! I meet with Meghan annually for review of my long-standing Fidelity account and she always ultra prepared and asks all the right questions to catch up on any new changes. Meghan is smart, caring, personable--and an absolute authority in her field. I'm so lucky to have her helping guide critical decisions for my future.

First, (and this is often underappreciated), when I call, they answer the phone. When you're…read morelooking at your beloved vehicle and it is smashed, that matters BIG TIME. Furthermore, I can always be fully confident that the person who answers will be both friendly and knowledgeable. I've had to process several claims over the last few years, and each time it has gone very smooth due simply to this office's consistently excellent standards of customer service and knowledge. I most recently worked with Andrea, who helped me to navigate a complicated claim on a complicated day. She not only saved me time and money, but also saved me from massive amounts of frustration. She was able to streamline the whole process for me and did a lot of the legwork that I would otherwise have had to do myself. Finally, Steve himself is a good man. In terms of my insurance, I only insure 2 cars, so I'm not a massive client. But I'm treated like a CEO by Steve and his employees. When my past claims caused my rates to go up, he personally took the time and initiative to reach out to me and let me know and try to help keep everything affordable for me. I didn't ask him to call; he just did. I won't forget that, Steve. Top class.

Great experience with State Farm! Everyone was friendly, helpful, and made the process easy. I…read morereally appreciate the good customer service and how quickly everything was handled. Definitely recommend

Their customer service is the best I have ever had!! Their rates are the cheapest too!!read more

This was my father's insurance agency, he passed away so I called to inform them of his passing. A…read moreweek later I get a letter from them saying they're canceling his insurance because he missed a payment. This is extremely insensitive especially given that I called and let them know that he had passed away.

We have been working with Terri for years and very happy with the service and advice. We manage a…read morelot of rental properties, and it can sometimes be a challenge for insurance. Jim Waters has been able to help.

Wonderful. Dealt with Terri U. Very professional, knowledgeable and extremely helpful! Been w her…read morefor years now.