ICCU partners with Visa. Both institutions claim that their customer's purchases are protected…read more However, if a dispute takes too long, or the dishonest merchant draws out the process, both ICCU and Visa will deny the dispute, despite evidence, due to time. Both institutions will deny fault and blame the other to avoid accountability. This is a choice, not due to law. Mastercard does not do this. Other banks and credit unions don't all do this. Consumers are not protected banking and holding credit with ICCU. Poor customer service and a lack of honesty

I have a HELOC with ICCU, my payments are always the 25th of the month. Last month, I went into the…read morebranch and deposited a large check and paid it off completely 5 days before the due date... or so I thought. I told the teller to pay it off, I wanted a $0 balance, as in "I owe you nothing". I made sure my app showed $0 balance before leaving. I should also note that this took way longer than it should've. I guess I didn't realize how many hoops I'd have to jump through to deposit one check and pay my debts. Then ---Today I got a call from the branch expressing urgency which seemed strange. Called back (directly to the branch, not the number they called me from, to ensure this wasn't a scam) They said while my account has a $0 balance and it reflects this in my app... I have "past due interest for September" (even though I was in there to pay it off October 20th and "upcoming interest charge for October", due November 25th. I told them there must be some mistake because I paid this off completely last month and my app shows $0 balance with $0 due. Well, apparently it's not a mistake. Their app just doesn't reflect the interest only balance AT ALL so in their system, I'm late on September's interest payment and I owe for October interest as well, due in a week. My questions are -- 1. Why would this not have been brought up in the branch when I came in to pay the account balance off? They didn't even ask me to clarify and 2. Why doesn't this amount reflect in the app. Their support had no answers on either except to say that's just how the app is and the teller must've misunderstood because "paying the balance to zero dollars is not the same thing as paying it off" -- no joke, that's verbatim what the rep said!! Furthermore, the support rep told me they would wave the interest for the confusion, put me on hold and came back retracting that statement saying I needed to pay the interest charges to truly reflect $0.00. Completely ridiculous. Take notes, ICCU. This inconsistency on true balance is not acceptable and I guarantee I'm not the only one this issue will cause confusion for. If there's interest due, that should reflect on the account balance once it's due. Had we not addressed this within a week, they would've negatively reported on my credit for being "24 days past due on September's interest" when I literally no clue there was ANYTHING DUE AT ALL! Additionally, the support rep had issues submitting my payment successfully today and put me on hold. Then came back on confirming it was processed, except now that I've paid what I supposedly owe, my app is showing a credit of said payment amount in my savings account and no history reflecting this payment to my HELOC account at all so I had to call back and ask why and confirm the payment applied where it was supposed to. That new rep was super confused and put me on hold for another 15 mins to investigate --I'm now being told it's been addressed/corrected and applied to the right account and this was "just a fluke", but that's a big deal, putting my credit score at risk with potential reporting. WTH, seriously. I'll be looking elsewhere for a better HELOC

I worked with Darrel Williams during my refinance process. He was very diligent in his work. He…read morekept me informed during the entire process & was always happy to take my emails or calls. I would have gone bald during the process if it wasn't for Darrel. He was my saving grace.

Kerri is an amazing person to have on your side. As first time home buyers we didn't have any idea…read moreon what that process is like, or what "the next step" is. She kept in touch every step of the way, explained in words we can understand (for the most part, that is haha) and gave clear direction on what we needed and how to get them. She helped us immensely throughout this process and is very knowledgeable. I would highly recommend Kerri!

We had an amazing experience with the Benchmark team for our home refinance!…read more From start to finish, the whole process took less than 21 days! (Two other banks quoted us 60 days MINIMUM to process our refinance.) Benchmark quoted us a 30 day or less timeframe and they kept that promise. We were given comparison documents less than 24 hours after providing our personal information and what we were hoping to accomplish with the refinance. The staff was vary transparent and kept us updated along the way. Their customer portal was very easy to use and navigate through when uploading and signing documents, as well as seeing exactly when documents were reviewed and accepted. We called the office several times with questions and they were always cheerful and helpful. We were never put on hold, and they always returned calls quickly. Through the whole process, it felt like we were their only clients because of how much attention they dedicated to us. I was honesty amazed by the level of customer service. Between their "family" like feel, the quality of ethics, and detail of service, Benchmark has been the best company we have ever worked with in the industry. I highly recommend them and will absolutely be using them again next time we purchase or refinance a home.

What an amazing team that work with you to get your mortgage done in a timely matter. Very…read moreresponsive to any question you might have as well. I'd highly recommend them.

These folks have been fantastic to work with for a first time VA buyer from start to finish. Tara,…read moreKaitlyn & Debbie have been upfront 100% of the time, and helped us score a lower rate than expected on top of getting us exactly what we asked for. If we ever decide to refi or buy another home, we will choose them again without a single doubt. I'd recommend them to anyone looking for a mortgage broker.

The entire experience was awesome. The whole team always…read morekept us updated answering any questions we had. I highly recommend Academy Mortgage! SamB

The staff at this location are professional, courteous and are all rock stars. Whether it is…read moreobtaining a loan, coming in for a card replacement (not because I lose them all the time! lol) or help with other transactions. I also love that, any time I have had fraud on our accounts, they are either on the phone calling us about it or are quick to handle the complaint. Thank you for great service!

Not good at all. Their customer service is nothing. I have called on three separate occasions…read moreseeking customer service and have been told I have to do a video chat or go to a branch. So, I went to the branch and asked for help. A banker took me to his desk, asked what I needed, then took me to another room and put me in front of an ipad to do what I needed to do. Freaking unacceptable. They are cowardly and do not take responsibility or accountability for their mistakes. Do not bank with them if you don't have to. As soon as I can and have the time, I will be closing all of my accounts and moving elsewhere. ICCU - don't bother responding to this. I don't want to read your fake, generic response.

Georgea did a fantastic job on this file; as with all her past files with me. I've been selling…read morereal estate for a little over 8 years and Georgea was the first loan officer that I've dealt with that I didn't have to chase around, wait days for an answer and have always felt that our file was her most important! Her knowledge about all the loan products & process is key to helping us as Realtors not have to worry about the mortgage side of our business and know that our clients are in the best hands!

As a realtor, I have dozens of lenders my team could recommend to our clients. We have worked with…read moreDean and Shanna at Benchmark Mortgage for over ten years and they have consistently provided excellent customer service and communication and they get the job done smoothly and efficiently for our clients. Their team has great attention to detail, a lot of knowledge, and great follow through. You will not go wrong if you work with Benchmark Mortgage on your purchase or refinance!

We had an amazing experience with Dean, Shanna, and the Benchmark team for our home refinance!…read more From start to finish, the whole process took less than 21 days! (Two other banks quoted us 60 days MINIMUM to process our refinance.) Benchmark quoted us a 30 day or less timeframe and they kept that promise. We were given comparison documents less than 24 hours after providing our personal information and what we were hoping to accomplish with the refinance. The staff was vary transparent and kept us updated along the way. Their customer portal was very easy to use and navigate through when uploading and signing documents, as well as seeing exactly when documents were reviewed and accepted. We called the office several times with questions and they were always cheerful and helpful. We were never put on hold, and they always returned calls quickly. Through the whole process, it felt like we were their only clients because of how much attention they dedicated to us. I was honesty amazed by the level of customer service. Between their "family" like feel, the quality of ethics, and detail of service, Benchmark has been the best company we have ever worked with in the industry. I highly recommend them and will absolutely be using them again next time we purchase or refinance a home.

evil corrupt association, they have no issue taking money owed and increasing the amount while…read moresaying they want you to keep your home and actively trying to foreclose your home from out beneath you. i pay every month what they ask but rejected notarised documents because of a missing middle initial. my kids are worried about being homeless and I'm still fighting ridiculous bullshit all while still giving them thousands of dollars every month.

horrible customer service. Supervisors will blow you off and then act as if there is nothing wrong…read more Higher-ups seem to be nonexistent as well as they always say they will call but nothing. been battling an issue for 4 months that was there doing and still nothing. Avoid them and use someone else who will be there for you and not just turn check as this has become an expensive ordeal

I dealt with Traci and she was wonderful. Very informative and transparent from start to finish!…read moreTraci and team answered all of our questions. I emailed Traci on multiple occasions and she never failed to answer our questions. The loan closed very fast and was able to get into our home . Thank you Academy Mortgage for the wonderful loan experience! I will recommend you guys to family and Friends in the future!!!

Garrit went above and beyond our expectations of a lending officer. My husband just got out of the…read moremilitary so long story short, our financing fell through with our first lender while we were already a week in escrow, that's when our realtor referred us to Garrit. Garrit made the loan process so easy for us and still kept our timeline and close date from the beginning. I would recommend he and his team to anyone I know and definitely plan on using them in the future!