ICCU partners with Visa. Both institutions claim that their customer's purchases are protected…read more However, if a dispute takes too long, or the dishonest merchant draws out the process, both ICCU and Visa will deny the dispute, despite evidence, due to time. Both institutions will deny fault and blame the other to avoid accountability. This is a choice, not due to law. Mastercard does not do this. Other banks and credit unions don't all do this. Consumers are not protected banking and holding credit with ICCU. Poor customer service and a lack of honesty

I have been with ICCU for 20 years Doug Eisenberg Today I…read morewill pay off my credit card and close my account I needed a credit card increase for $3,000 I have excellent credit score always have When I really need this boost for parts for my new company they them told me NO What good is this bank ? I can't do business with a bank that doe's NOT have my back If you see this beware they them will NOT help you just saying huge fail

I worked with Darrel Williams during my refinance process. He was very diligent in his work. He…read morekept me informed during the entire process & was always happy to take my emails or calls. I would have gone bald during the process if it wasn't for Darrel. He was my saving grace.

Kerri is an amazing person to have on your side. As first time home buyers we didn't have any idea…read moreon what that process is like, or what "the next step" is. She kept in touch every step of the way, explained in words we can understand (for the most part, that is haha) and gave clear direction on what we needed and how to get them. She helped us immensely throughout this process and is very knowledgeable. I would highly recommend Kerri!

We had an amazing experience with the Benchmark team for our home refinance!…read more From start to finish, the whole process took less than 21 days! (Two other banks quoted us 60 days MINIMUM to process our refinance.) Benchmark quoted us a 30 day or less timeframe and they kept that promise. We were given comparison documents less than 24 hours after providing our personal information and what we were hoping to accomplish with the refinance. The staff was vary transparent and kept us updated along the way. Their customer portal was very easy to use and navigate through when uploading and signing documents, as well as seeing exactly when documents were reviewed and accepted. We called the office several times with questions and they were always cheerful and helpful. We were never put on hold, and they always returned calls quickly. Through the whole process, it felt like we were their only clients because of how much attention they dedicated to us. I was honesty amazed by the level of customer service. Between their "family" like feel, the quality of ethics, and detail of service, Benchmark has been the best company we have ever worked with in the industry. I highly recommend them and will absolutely be using them again next time we purchase or refinance a home.

What an amazing team that work with you to get your mortgage done in a timely matter. Very…read moreresponsive to any question you might have as well. I'd highly recommend them.

These folks have been fantastic to work with for a first time VA buyer from start to finish. Tara,…read moreKaitlyn & Debbie have been upfront 100% of the time, and helped us score a lower rate than expected on top of getting us exactly what we asked for. If we ever decide to refi or buy another home, we will choose them again without a single doubt. I'd recommend them to anyone looking for a mortgage broker.

The entire experience was awesome. The whole team always…read morekept us updated answering any questions we had. I highly recommend Academy Mortgage! SamB

The staff at this location are professional, courteous and are all rock stars. Whether it is…read moreobtaining a loan, coming in for a card replacement (not because I lose them all the time! lol) or help with other transactions. I also love that, any time I have had fraud on our accounts, they are either on the phone calling us about it or are quick to handle the complaint. Thank you for great service!

Not good at all. Their customer service is nothing. I have called on three separate occasions…read moreseeking customer service and have been told I have to do a video chat or go to a branch. So, I went to the branch and asked for help. A banker took me to his desk, asked what I needed, then took me to another room and put me in front of an ipad to do what I needed to do. Freaking unacceptable. They are cowardly and do not take responsibility or accountability for their mistakes. Do not bank with them if you don't have to. As soon as I can and have the time, I will be closing all of my accounts and moving elsewhere. ICCU - don't bother responding to this. I don't want to read your fake, generic response.

Georgea did a fantastic job on this file; as with all her past files with me. I've been selling…read morereal estate for a little over 8 years and Georgea was the first loan officer that I've dealt with that I didn't have to chase around, wait days for an answer and have always felt that our file was her most important! Her knowledge about all the loan products & process is key to helping us as Realtors not have to worry about the mortgage side of our business and know that our clients are in the best hands!

As a realtor, I have dozens of lenders my team could recommend to our clients. We have worked with…read moreDean and Shanna at Benchmark Mortgage for over ten years and they have consistently provided excellent customer service and communication and they get the job done smoothly and efficiently for our clients. Their team has great attention to detail, a lot of knowledge, and great follow through. You will not go wrong if you work with Benchmark Mortgage on your purchase or refinance!

We had an amazing experience with Dean, Shanna, and the Benchmark team for our home refinance!…read more From start to finish, the whole process took less than 21 days! (Two other banks quoted us 60 days MINIMUM to process our refinance.) Benchmark quoted us a 30 day or less timeframe and they kept that promise. We were given comparison documents less than 24 hours after providing our personal information and what we were hoping to accomplish with the refinance. The staff was vary transparent and kept us updated along the way. Their customer portal was very easy to use and navigate through when uploading and signing documents, as well as seeing exactly when documents were reviewed and accepted. We called the office several times with questions and they were always cheerful and helpful. We were never put on hold, and they always returned calls quickly. Through the whole process, it felt like we were their only clients because of how much attention they dedicated to us. I was honesty amazed by the level of customer service. Between their "family" like feel, the quality of ethics, and detail of service, Benchmark has been the best company we have ever worked with in the industry. I highly recommend them and will absolutely be using them again next time we purchase or refinance a home.

evil corrupt association, they have no issue taking money owed and increasing the amount while…read moresaying they want you to keep your home and actively trying to foreclose your home from out beneath you. i pay every month what they ask but rejected notarised documents because of a missing middle initial. my kids are worried about being homeless and I'm still fighting ridiculous bullshit all while still giving them thousands of dollars every month.

horrible customer service. Supervisors will blow you off and then act as if there is nothing wrong…read more Higher-ups seem to be nonexistent as well as they always say they will call but nothing. been battling an issue for 4 months that was there doing and still nothing. Avoid them and use someone else who will be there for you and not just turn check as this has become an expensive ordeal

My wife and I have done purchases and re-fi's with others but after our experience with Garrit,…read more"Team Mcguire" will be our only source for home finance in the future. Garrit has everything you would want in a loan officer. *Proactive - He really got to know our situation, researched and told us what was truly best for us do. Basically he did more than get us what we asked for he exceeded our expectations and got us a rate and closing costs that were far better than we expected. *Knowledgeable and Experienced - I am one of those internet research type of guys and I have to tell you I have been researching a re-fi for our house for about 2 years now. I talk circles around most big bank agents that have approached me in the past. Garrit however was another level and was very eager to not just tell me how it is but to take the time to make me truly understand how everything works and the different options available. *Upfront and honest - Not much to elaborate here except that Garrit tells it like it is, but always from a positive angle and never from a viewpoint of defeat. An example would be something like a credit issue.... Garrit doesn't run, he gives you the facts and puts you on the track to repair and achieving a goal of financing (in our case re-fi). *Fun - Just a good guy to be around... one of the few people I have met who can maintain the highest levels of professionalism balanced with a positive, fun and energetic attitude. My wife and I could go on and on here... but we will just leave you with the following. If you are buying or re-financing in California take the time to contact Garrit McGuire at Academy Mortgage... you wont regret the decision. Paul and Heather Everett Livermore, Ca.

I dealt with Traci and she was wonderful. Very informative and transparent from start to finish!…read moreTraci and team answered all of our questions. I emailed Traci on multiple occasions and she never failed to answer our questions. The loan closed very fast and was able to get into our home . Thank you Academy Mortgage for the wonderful loan experience! I will recommend you guys to family and Friends in the future!!!