Uncompassionate administration and incompetent nursing staff.
When Watermark bought the Quail Park of Oro Valley Assisted Living facility, the administration and nurses were fired (or left on their own accord), which should have been a red flag for us. Watermark overdosed my mother-in-law with insulin two days in a row which cause her blood glucose to bottom out. We had to report this to their primary care provider so she can force them to follow her medical orders. When they realized their mistake, they evicted my in-laws and handed the letter directly to my mother-in-law and ignored my wife's wishes to have her handle the situation. As a result of the stress it place on my mother-in-law, she underwent congestive heart failure and ended up in the emergency room and was hospitalized from Christmas to after New Years. This could have been prevented if they had let my wife handle the situation.
My wife has Power of Attorney (POA) for her parents for all financial and medical decisions. The Interim Executive Director, Brenda, informed my wife that the Power of Attorney was not valid because it was not court ordered or medically invoked. We verified that the POA is indeed valid for all financial and medical decisions with our lawyers and state agencies and should not have been ignored. Brenda had the audacity to send my wife, as their POA, the bill for their final days.
We later found out that a medical technician was being presented as their nurse. Several times we called the facility and requested to speak to the nurse and were transferred to the med tech. Brenda often referred to her as their "Nurse". I confirmed with the AZ Nursing Board website that she is not a licensed nurse.
I would give zero stars if possible. Beware and stay clear! read more
