We knew we were home right as soon as we walked in those front doors! We had the best coordinator…read moreLeah. She's a real asset to that company and she sealed the deal. Jena is going to live out of the rest of her days at the most precious place available for her Don't think twice you don't need to see anywhere else but go see for yourself. You'll love it. It's Home!

We happened upon SDS when we needed to move my Mom to a 24 hour care Memory Unit, but needed an…read moreindependent unit for my Dad. A place that would allow them to be close and feel safe, supported. The property is lovely, and every single staff member I have come into contact with in the last two weeks is gracious, kind and friendly. It is not easy working in the senior retirement community business... I know as I worked in it for roughly 4 years as an ED. It is even more difficult working in a memory care unit, where aging loved ones are not the same selves they once were and need a lot of care. You have to give a level of trust, and rely on strangers to take care of your loved one the way you would. My Mom was here for roughly 2 weeks, with supplemental hospice care from the time she moved in, until the time she passed. The team in the memory care unit was always amazing to us, and my Mom. We were not there 24 hours mind you, but I observed the other residents being cared for and looked after by all the staff. My Mom was pretty much incapacitated and relied heavily on the kind and gentle care of the team here. Besides the Wellness Director Jackie, who was knowledgeable and kind, there is one lady in particular who was a standout to me. It was such a stressful time, I can't even for the life of me remember her name... but she had an eastern European accent. I felt as though she always took great care with my Mom, making sure she was comfortable and looked after... especially when we were not there.

Food is skimpy and tasteless. Wait staff usually rude and curt. Never enough staff on hand to take…read morecare of residents with immediate needs. My father waited 1.5 hours for a tech to show up to the door after he initially pressed the call button around his neck. Staff explanation:" Sometimes those don't work." Then why give them to the residents? Front desk personnel are robotic and unfriendly. I've never had a greeting when I've walked in there. They keep raising rents but the service keeps declining. This is a "wanna be" retirement home. Stay away at all costs unless you have a lot of money laying around and enjoy being treated subhuman. Strictly corporate run with no emotion or empathy. Did i mention the food is deplorable??

Food is worse than horrible. No flavor, tasteless. Meats…read moreovercooked and dry. Lacks quality. Menu combinations are very different; often they just don't go together. Mexican/taco Tuesday's are the worst. Greasy and dried out, and just flavorless. Five are moving this month including me. If you enjoy tasty food this is NOT where you want to live

My mom has lived here for about a year and absolutely loves it. The move in process was over all…read moregood, but did have some issues with getting her Xfinity set up. We often go visit her and eat at one of the dining rooms. Just after Christmas we had a family lunch with about 8 of us. Our server was very friendly. The food is very good. I've enjoyed their burgers, salads and salmon. Sometimes they are a bit short on staff and things take a bit longer but if you know that going in, it's not an issue. I am so happy my mom has found a place she loves to live at and a place we're we fell good about and know she is in great care.

We just had a delicious lunch at Taboon and our waitress, Dahlia, was excellent. Such a warm and…read moreinviting atmosphere!

Sherwood Village, is not a luxury resort. The building is…read moreolder, and there could be improvements. Not too crazy of only 1 elevator that functions,but that said I would still rate this place 5solid stars. First off, there are spacious rooms, rooms that you don't have to share. That is extremely rare, especially with limited medical coverage. The staff is also very very friendly and helpful. I have always spotted someone nearby and around happy to assist. The residents are all very happy as well , never have I once gone in and felt gloomy or sad. I actually enjoy the whole atmosphere so much we go back 2-3 times a week to visit with everyone. The place also takes tremendous effort on activities for the residents between movie night, game night, live music shows, tai chi classes, etc. They also help by transportation for doctor's visits and grocery run. For all the small amount of negatives, doesn't compare to all the positive and they constantly try to implement more positive changes. Example: found out that the staff all combined their resources to get some photos to hang around the hallway, and these are very very lovely pictures. Really does help brighten up the area. As for the cafeteria... The food isn't crazy amazing, but the effort speaks high volumes. You can't expect everyone to love everything , especially with there being so many people and everyone has different dietary needs and restrictions, but they give you a menu for breakfast,lunch and dinner. If you are not fond of the choices listed you can request other options varying from soups, salads, different sandwiches and sometimes a cheeseburger! They always give you some form of dessert after every meal! You can tell they really put in the effort and try to give the residents options. Grandma moved in recently and was feeling a bit uneasy. Kinda like going to a new school ( feeling), you don't know anyone and not sure where to go - what to do, etc. but the staff checked in with her to make sure she is eating and eased her into it, she now enjoys going down on her own and exploring the area. Oh, did I mention the great patio space?! Perfect to sit under a nice warm sun to read or to nap in, with comfortable seats and tables, some areas are also shaded in case someone doesn't want too much sun. You can't please everyone and of course there are areas for more improvements,but the main justification for 5 stars is that they really really do try to accommodate all the residents so that they are not only residing,but LIVING. That speaks more than a fancier place with lesser quality of care. Highly highly recommended to family, friend, or anyone. Look into the place and give it a shot. *Oh, btw: when you visit residents eat for free, but family and friends will pay $4 each time, that is such a great deal! They also have rooms available for out of town family visiting to stay in for less than $50 a night.

Intake staff has no understanding of a person with dementia. And how sometime they get angry very…read moreeasy when they don't understand everything that is going on. I would never recommend this place. They start with a smile then as soon as everything isn't perfect good-bye. So if you happen to put down a deposit it may take 30 days to get your money back.

Great staff and apartments. Mom is happy and food for the most part satisfies her. More help is…read moreneeded like everywhere. Sometimes meals take a long time to be served. But the staff..... they are caring and engage in conversation and jokes with the residents. Such a good feeling having your loved one treated like a person and not an obligation. Would recommend to anyone with a senior parent.

Hello, I have just recently moved my mother to the Cascades…read moreof Tucson for Assisted living and I am beyond impressed. The staffing is amazing, there are both medication techs and caregivers focusing on the residents as a team. There are licensed LVN's 7 days a week which is not standard in this industry, so these examples of staffing truly sets the cascades apart from other facilities. Additionally the reception team answers the phone at all hours and are kind and extremely professional as well. As a recent retired RN I know what quality care looks like and the Cascades has given my family the piece of mind we need and the care my mother deserves. Keep up the good work and thanks to all who are devoted to taking care of the elderly during these unprecedented times.

My Wife and I went to visit her Father about 2 weeks ago and noticed small…read moreroaches in his kitchen area, her Dad said that this has been happen for several weeks now. This facility needs help with their pest control. We are thinking of moving him out of this Facility.

My mother has been a resident at Brookdale East for a week and a half. I wanted to say all of the…read morestaff is great at Brookdale East. However, one of the aids really stands out to me and gives my mother the extra TLC she needs. Rebecca goes above and beyond the call of duty. I know Rebecca is one of the main reasons my mother is adjusting and is starting to feel comfortable at Brookdale East! Thank you Rebecca!!

We put my father-in-law in this facility about 5 months ago, great staff, and amenities…read more However,about 3 or 5 days ago he heard that one of his neighbors has Bed Bugs and from the sounds of it they are moving from room to room. He really loves this place, We do not want to find a new place for him. I hope the management can help stop the spread of this bugs.

I recently moved my parents from San Diego to Tucson. I wanted to find a place for them on the…read moreeast side that was easy for me to get to. I looked at a lot of places, and this one just felt right for them. It is not pretentious and has a charm about it. The grounds and common areas are lovely and well kept up. The staff that I have encountered thus far have been wonderful. I spent quite a bit of time here prior to my folks moving, to get things ready and bring stuff over. The main receptionist that is there during the day, and that I have seen the most often is fantastic and very caring... she just has a nice warmth about her. As you walk through the halls, the residents are smiling and very welcoming. You have different ages on the elderly spectrum here -- it is Independent Living which worked well for my parents. My Dad is completely independent, whereas my Mom has some dementia and needs assistance with ADL's. They provide basic Independent Living amenities including the emergency pendants and have a home health care agency onsite that contracts out space. The dining room -- as being someone that was an ED at a Senior Living community in San Diego many years ago -- I know this is HUGE with residents. We recently had dinner with my folks this week in their dining room. The servers were moving fast to be responsive to a full dining room of residents. The food was pretty good, and definitely a step above from the place my parents came from in San Diego... tasted more fresh. So far, we really like it (as does my Dad) -- super close to everything, nice staff and lovely residents and community.

I have had the pleasure of working with Nicole, Janice and the caregiver staff and found them to be…read morecompassionate, professional, and committed to communicating with family and support staff to ensure the care plan and needs of the residents are met on a daily basis. They have protocols in place to ensure not only the safety and well being of their residents and staff but also in protecting the personal identifiable information of residents and staff as well. I find everyone approachable and open to resolving issues or needs and very much pro-solution oriented. With one loved one on the verge of needing to move into assisted living, we have this residence on our list should they have a bed open; they don't remain vacant for long and for good reason.

My grandfather lived here for about a year and the conditions were the worst imaginable. The care…read morethe seniors receive here is appalling - my grandpa would often go weeks without showering and days without eating. Multiple times, we would check on him and he didn't even have a blanket or any bedding whatsoever. His belongings often mysteriously disappeared, and his room was consistently filthy. The staff would dress my grandpa in clothes that didn't belong to him. Staff members would often bring their loud, disruptive kids to work with them. On one occasion, a staff member came to work with her kids despite all of them having Covid. We have visited and seen staff members sleeping on the couch instead of attending to the residents. The conditions are terrible. Please don't entrust this facility with your family members.