They don't treat patients needs. The last PA very condescending and the one before said, Oh I…read moredon't have time for these issues while standing with her laptop in her hands. They had a big loss losing Joy Kiviat. She was very good. I no longer use them.

I go here (Humana/IORA) for all my medical needs. Word to…read morethe wise: If you're getting labs/blood draw, ask for Carrie. The only thing I felt was her finger on my vein; I could not feel the needle(!) I realize that's something people don't enjoy but I figured it's something to talk about

My experience with One Medical was positive until my Blue Cross/Blue Shield Medicare plan was…read moreswitched to a Blue Cross Blue Shield Advantage plan. I lost my primary care doctor and 4 of my 5 prescriptions. I was told that the Dr. could no longer prescribe. There are locations that accept my plan in Tucson. But both One Medical and Archwell for seniors do not. I do not appreciate a cold blooded administrative decision that left me without medical support. My advice is to avoid Amazon One Medical.

These guys started out great but they are really going downhill since they were sold. I do like my…read moredoctor, but I have sent messages asking for the results of a test, and a referral which my insurance requires, and there's no response. They no longer have any onsite phone service - phones have been turned over to a phone bank. Short of driving down to the office, and trying to find someone who cares I am essentially locked out of my medical care. I am told all the health coaches have quit en masse - although they may have been fired in some sort of cost saving move . Like I said, I do like my doctor but this place is no longer a place I can recommend. In fact, avoid at all costs.

Went in for my no out of pocket cost annual checkup which I confirmed beforehand was the case with…read moremy ins. co. Told her very clearly right up front I did not want to discuss or have any kind of treatment that would trigger a cost to me for the check up (other than basic labs), She agreed then later I got billed for $40 needlessly.

My parents are in their mid and late 80's. Although my dad has specialists for Parkinson's etc he…read moreoften needs primary care attention. I highly recommend Dr. Lott, who not only has a geriatric take, she applies simple logic, wisdom and a manner that is wholistic placing age at the center that we have not found in other physicians. Great bedside manner, speaks plainly and is clear in her prognosis and direction. Most important, she listens and is attentive to the patients agenda.

Doctor Herminia Tan is great , but the girl in the front Andrea is horrible she so unprofessional…read moreand rude , she brings up her personal life when I ask her why was the appointment canceled and she gets so mad I couldn't even speak, I don't think anyone should deal with this kind of services !

I have come here for 15 years now. Yes sometimes you have to wait but that is because they take…read moretime with their patients. Quality Care at the highest level. Dr. Tan is a GREAT DOCTOR my mom, brother, wife, and kids come here. Along with many people from my church. I am a Pastor and Dr. Tan along with much of her staff are Christians. They will not only treat me but pray for me. Dr. Tan is very thorough. She discovered I had prostrate cancer with an early diagnosis. I am now cancer free for 9 years. Dr. Tan herself was a cancer survivor and has the empathy you want in a Dr. when your really sick. I don't like fast food I like quality restaurants. Any great restaurant you have to wait to get in. If people want a fast appointment go to urgent care. But for me I want quality medical care and that's what you will get here.

Office experience is so pleasant and caring. They took the time to answer all of our questions. The…read moreOne Medical app is exceptional for family caregivers to stay in touch.

My mother is a One Medical patient and recently moved to the area. Much to her surprise when she…read morecalled to register with the office she was told they weren't taking new patients. There are no other OM offices anywhere near her -- so they take her membership fee but can't provide service?

This place is horrible we had a free prescription of ozempic worth 1200 dollars and they messed up…read moreour delivery and we were unable to receive! Losing 1200 dollars! did they care? No! Donna Carlson is the worst practioner! DONT go there!

Too soon to know. Nearly 2 months in, I've seen a Behavioral Health Specialist a number of times,…read morewith no movement on my long swollen lymph nodes and other issues. Most recently, I ran afoul of the local Lymphatic Clinic because I expressed my disproval with 'blind progressivism', which I consider to be a mental disorder. Now, I'm apparently 'persona non grata'. Facility isn't listed on Yelp!. NOTE: I am considered to be a 'high risk patient' with numerous co morbidities. Sadly, my previous medical provider literally openly avoided me, seemingly hoping that I would just go away. Hoping for a better outcome with One Medical-IORA than with my previous medical provider. Otherwise, hoping One Medical-IORA will provide a MyChart style user/patient interface at some point.

Very disappointed that Sara Pena is leaving. Took great care of me, service was on spot and needs…read moremet, You should be very proud to have some Sara taking great care of your patients. I'm sure you have a great team that will step up. Health is personal and when you have a provider like Sara who looks over you and your well-being it's eases the pain and anxiety. Wish Sara all the best in her new endeavors. Bob Erlinger

Everything about this place is horrible. Can never talk to anybody at the local medical office. No…read moreresponse to emails. No return phone calls. Physicians assistants don't know what they're talking about. Severe sciatica pain and they kept telling my mother in law that it was muscular and sent a physical therapist over just to bill medicare. Even a lay person knows that it was a pinch disk or a pinch nerve. Emergency Room visit showed she has spinals denosis. Trying to get a referral to a spine doctor has been impossible. My mother in law will not be returning to this place.

I see Dr. Jason Cobb at the One Medical Primary Care Clinic in Mesa. From the moment I met Dr…read more Cobb, I knew I was in the right place. His kindness and intelligence are apparent from the start. He listens! He respects the patient's feelings and point of view regarding their own care. He manages my physical, emotional and mental health at every visit and always in a timely manner. I have never left the office feeling confused or rushed. I always have a sense of wellbeing with goals to accomplish by our next visit. His support staff is excellent as well. From the moment you walk through the door, you feel cared about by everyone. As a senior citizen, you don't often find that. That's why I felt it was important to leave a detailed review. To show them the respect they always show me.

Iora was a great health provider ... One Medical now owned by Amazon is terrible. I can't reach…read morethe office all calls go to a call center and recorded. Recently took me 15 days to get a call back to change an appointment. Call has no clue how important health care responses are to senior patients... I move to Oak Street Healthcare... what a change

My mom has been here for over a year now. Management has undergone several changes, and its looks…read morelike now, they have finally found the one! The new director Darrion, is fantastic. He has really changed the facility for the better. Always open to new ideas, he has implemented many of them, and the facility has done a total turn around since my mom has been here. The caregivers are super, and are truly caregivers, who care. Most go above and beyond the basic caregiving duties to make the residents feel at home, and loved. I am up there several times a week, and witness this first hand. From doing the residents hair, and nails, to lots of hugs, they are fantastic! The medical staff is also excellent. My mom has had several issues while there, and they always listen to what we have to say, and take over from there, always with her best interest at heart. The activities are too numerous to list. The residents are encouraged to participate, and there is just about something for everyone. Teri is always coming up with new ideas, both in facility, and excursions outside the facility, to try to accommodate everyone. She is also open to new ideas from residents and families, and does a super job. The food is also very good, and the new chef Brian, does a great job trying to accommodate everyone's tastes, and needs. My mom is on puréed food now, and he has been extremely accomadating to make her food taste good, as well as be nutritious. Very open to residents input, as well as families, he tries very hard to make the food look, and taste delicious, a tough job when dealing with so many different tastes, and people. They are also pet friendly, as I bring my dog whenever I come, and the residents love it! They have a therapy dog that comes in on Fridays, and horses that come on twice a month on Mondays. I am sure I may have missed something, but overall, it is a great, caring place for your loved one.

Our family was there for 4 weeks 24/7 while my dad was passing away. The genuine care from the…read morestaff members was above and beyond. We saw this on a daily basis. Caregiving is one of the hardest jobs and not something everyone can do. They demonstrated everyday how dedicated and caring they are to their patients. The staff made a difficult event as easy as possible. We really appreciate everything they did for our dad the 6 years he was there.