The place to go to get an oil change! The don't try to up-sell you for anything you don't need and…read morethe prices are very reasonable for synthetic oils. These guys are super friendly and knowledgable and will explain to you anything you don't understand.

The service isn't like it used to be. The staff are not friendly and always trying to sell me a…read morefilter that's been replaced. I will go to my mechanic in the future for oil changes.

I had problems starting my car and had to use a booster to start it. I wasn't sure if it was the…read morebattery or something else. I took my car to Great Canadian, and they figured out the issue by running their computer. Great service and great price.

Came here for an oil change, and the staff was friendly and didn't try to up sell me anything that…read moreI didn't need like your typical quick lube place. Will definitely be returning with my other cars!!

Great people who know customer service. They explain what needs to be done in terms that anyone…read morecan understand, so you learn not only what they need to do under the hood but **why** it needs to be done, too. Their rates are amazing as well. I trust them.

My 21 year old daughter recently went in for an oil change and was treated very disrespectfully…read more Additionally, the technician broke something in the engine compartment and handed it to my daughter and said I'll give you free wiper blades. My daughter said he was 'very creepy' and came and sat in the car with her which is completely inappropriate. She felt scared.

Great, friendly, professional service. Swapped my tire out for the spare at no cost when the tyre…read moreon my hire car wasn't repairable.

I went in to get an oil change. There was a woman ahead of me, and they came out to tell her she…read morehad a problem with her tires. She told them they were less than a month old, but they asked her to come take a look. I overheard them trying to convince her there was a problem. I took a moment to look up the Yelp reviews on the place. I'm glad I did! They were clearly pulling the same thing on this poor woman that everyone else here is reporting. I grabbed my keys and left. Looking back, I wish I had stopped to show the woman the Yelp reviews.

gree with many of the reviews regarding this place - this place is full of CRIMINALS who lure…read morepeople in with the promise of cheap oil changes and then use high pressure tactics/lying to sell you services you don't really need. It seems like often they don't even do the work they charge you for! Went here a few years back when I was a student for an oil change because they advertised low prices and I did not have much money at the time. When I arrived they instantly insisted that I get a number of other services totaling over $400.00 including a transmission flush, stating that my car would "break down on the road soon" if I didn't have this work done. Being naive and not all that knowledgeable about cars at the time I took their word at face value and agreed to the work even though it was a lot of money for me. The worst part is I had the mechanic at Canadian Tire look at my car a few days later because I was skeptical the work actually got done because of how quick my car was ready and sure enough the transmission flush wasn't even done even though I had been charged for it. I had to go through the Better Business Bureau to get a refund and even then only half my money was refunded. I have since learned that high pressure sales tactics are common practice there. Everyone please avoid this place at all costs - they are just a bunch of criminals and scammers!

Fast, Friendly and affordable. Meets new vehicle warranty and no appointments needed.read more

Went here today for an oil change and flush for our Sonata as it has been running with the timing…read moreoff and the engine light on. I'd been to Mr. Lube before where the upsell is horrifying. Madeline greeted me right away and was so friendly and personable. I was there when they opened, so they took my car in right away. She only recommended services that really needed to be completed like a transmission flush and radiator flush, both of which are way overdue. They showed me the dirty oil (our car uses oil, always has and needs engine flushes quite often). Afterward, I got to see the stick showing the oil full and clean. They also replaced a brake light, checked and topped up the fluids and made the air pressure equal in all tires. The waiting room is nice with coffee and a tv. I brought my own coffee,but would suggest they have cream available for the coffee, or I wouldn't partake. Another woman there didn't have any for the same reason. I really appreciated being able to know the total up front before they started on anything and no pressure about things that need to be done in the future. They also charge half what Mr. Lube was asking for the engine flush. The mechanics were super fast and Madeline offered such excellent customer service. An honest and friendly place to have your maintenance performed. Will be back later in the month to have the other two services performed.

BEST SERVICE EVER My car got a flat tire after hours and…read moreeventually I ran over to total quartz to see if anyone was still working. Even though they were closed, an employee named Terry ran out and over a street to my car and helped us put on a spare even after his shift was over. He gave us advice about the car and made sure we were safe once we left. After we came back the next day got our tire replaced within 1 hour. The staff are some of the nicest people you can meet and the service is fast and well done. Great place with great people doing great things.

I called Total Quartz as I had a rattle underneath and was concerned as to what it was and they…read moreoffered to look at it for FREE and give me a diagnosis which was awesome as my dealership wanted to charge me 130/hr just to look. Tony said over the phone that it's likely just the heat shield. Turns out it was and Chris simply tightened it up quick and efficiently at no cost. I couldn't have been more impressed with the friendly customer service and honesty! I highly recommend using this auto care centre for their amazing customer service and expertise!! They even gave me a coupon for a half off oil change

This is the only place I will take my car to have serviced .all the staff members are extremely…read moreprofessional and are quick to answer any questions you have about the parts they may be showing they are not pushy like some of quick lube places in town and I can say I will always come back for the fair prices great atmosphere and well trained staff .

I have trusted my vehicles at Essential Auto Service for almost 10 years and have always been happy…read morewith the quality of service. The staff are very personable and always willing to answer a question. I highly recommend this business to those looking for a place to trust their vehicle(s) with.

I've been taking my car to Essential since I've owned a car. They have always been the most helpful…read moreand friendly people I've dealt with. Fantastic service, fantastic place, wholeheartedly recommend!

Stay away. Go anywhere else. We booked an appointment for a…read moreMonday. We arrive on Monday to, "sorry we never booked you in." OK so we book it for the next Monday. Surely, plenty of time for the 2 parts to come in. Next Monday arrives and no parts have been ordered, and the work order is only for 1 of the parts anyway. No explanation, no compensation for anything. The manager who "booked" everything isn't in for the whole week. On top of all this, we never recieved an itemized list of parts/labour, even after asking. It took several emails to actually get a quote in the first place. Seems shady AF.

Why has the Waterloo store gone downhill in the last two years ? I have patronized Kal Tire for…read moreyears but I'm certainly rethinking the future with them. Three hour tire swap after an appointment is one reason. Doing services that were not asked for such as alignments e.t.c. Booking an appointment only to find they have no record of it. Don't trust Kal Tire in Waterloo. You've been warned