I visited this ace a week ago to have a car key cut. My key has a chip but I only wanted them to…read morecut it because I have a way to program the key. Unfortunately the key wouldn't fit in their machine due to the fob. The staff told me to separate the key from the fob and they could do it. Today I returned with the key separated. The first two people I spoke to were helpful but seemed to lack the knowledge to do the task. The third lady arrived and started throwing up reasons they couldn't do it. Claiming company policy and other bogus reasons. I love when the "place with the helpful hardware folks" are anything but helpful.

This little hardware store has everything! It's about 2…read moreblocks from my mother in law's house, and I'm in there almost every time I'm in town for something. Helpful friendly staff too

They have just about everything you'd need. Polite and helpful staff. Good prices. Easy location…read moreto get to.

They sell a great collection of stuff. Very casual atmosphere. No complaints. You gotta like the…read moresmell of buttered popcorn because it's pervasive, lol. Fun to visit the rabbits, chicks, and duckies and it does not smell like animals.

Great selection of larger dimensioned lumber and plenty in stock. BBQ section is awesome.read more

The employees are diligent and helpful. The last 6 times I have been there they have always been…read moreconsistent, courteous, and friendly!!!

Great selection of hardware items. I got some appliance bulbs there that I couldn't get anywhere…read moreelse.

Well staffed, knowledgeable and friendly. Always there to answer questions and help you with your…read morehome project. While not always the cheapest compared to the big box building supply stores, they can be competitive on pricing and their service can't be beat. Many local builders and contractors work with Lee's over other big box hardware stores. We have used them to buy windows, stairs, shower walls, doors, paint, cabinets, wood, drywall and regular hardware store needs.

I bought a trimmer May 2025, it stopped working this morning, May 2026. Took it back to Ace, knew I…read morewas going to have some issues about fixing or returning it. Nope, Bob took it back, replaced it and I was on my way. I think I'll be shopping at ace from now on. Thanks Bob!

I would not purchase from this establishment. My first time experience was degrading. When I…read morecalled inquiring about Delta vanity and roman tub facets the receptionist assumed that was not a plumber. She immediately start correcting my verbiage when she knew what I was talking about. I told her that I would come to review some of the facets that were available. She told me that I had to have an appointment to visit there show room. Which she said was not open. She also told me that I had to work through a plumber to visit and purchase items. I told here that I was a license plumber and thanked her for her candor. She hurried off the phone. I guess with an area code of 630 she assumed that I was not a plumber. Or that my articulation with words was not welcomed by her. I was left with the feeling that this southern Illinois plumbing establishment is not people friendly.

I hate to point this out but today I made a cash purchase of $39.26. I gave the clerk a hundred…read morethen realized I had a pocket full of change. I tried to give the girl the 26 cents but she'd already keyed in the $100 I tendered and claimed she couldn't change it and apply my 26 cents. What is wrong with these kids? If your job is working at a cash register, you should be proficient in making change with or without the display on the register.

Never have what you need, employees are incompetent and outright rude to answer the simplest…read morequestion and their pricing is the worst. I grew up on a farm where my family would get excellent service from Buchheits. Those days are long gone and we've spent our last dollar there. Ill drive a country mile out of my way to spend our money at their competitor's!!

Call needing small motor part and said where on the way there would be there right at closing. 2…read moreminutes late, closed any way.

Best store for DIY'ers! Hands down, bar none! But always remember, "Take the old part with you!"read more

I walked in on 5/8 and asked if they sold ammunition at the front counter but the cashier acted as…read moreif I had walked in with a gun in my hands. She said I need to be more careful asking about that then told me to "stay away from bunny farms" after I thanked her for her time and was on my way out. This was incredibly inappropriate and unprofessional, after that experience I won't ever be back. I'd rather take the extra time to go to a store in Chester than deal with the bad attitudes at this one.

It is so nice having a hardware store that is local when you need to do some home repairs. They had…read morea rewards program, it cost nothing to become a member and you get coupons throughout the year. I had a $5 off a $25 purchase. I needed to remove my garbage disposal and want to redo the plumbing. I got everything apart and survey what I needed. There is always someone in the front to the store to greet you. The aisles are clearly marked and it is very easy to navigate around the store. I found the plumbing aisle. They had everything I need to finish my project. Check out was easy and quick. I use my coupon and gained points towards my next visit. Love this place.

All ready to can tomatoes. Peeled and cored a dozen and they all looked like this. Tried to start…read morecutting out this pith and got maybe salvaged a 1/4 of good tomato. They ALL look like this. Not even edible. I took them back and gave me my money back! 48 dollars. The lady who did the return balked slightly saying they were heat stressed. No kidding. I told her these were not good enough to can. She said she would can them like this. I said you're more than welcome to use these. Worst tomatoes I have bought. Hoping to find another farm. Other than that, the place is great for other veggies and holiday fun.

Beautifully stocked garden supplies for every season. Celebration of fall with Halloween…read moreplayground, Christmas tree forest with trees for sale and wonderful selection of annuals and perennials for spring and summer planting. Homemade products, jams,canned veggies, sold inside the store as well as some fresh produce . Great garden store!