I have lived in town over 20 years and really enjoy Ace Hardware. Sometimes you need the big box…read morestores but so often you need a few things or real help with a project, that they can not give you. Parking is ample and the lot is well lit. Propane gas is available for refill or tank swap. The staff is friendly and knowledgeable. Every time I go there I am greeted with a smile on entry and asked if I need assistance. The staff is very knowledgeable and I can always get help with whatever project I am doing. They offer a military discount and a rewards program that are very helpful. Whether you need to get your lawn back in shape or tools for a job Ace is the Place!!! And the staff really is helpful!! My next project is getting the yard ready for Spring so seeds are mulch are on the list for this week.

I love our local Ace Hardware Store! Any time I've needed something they had it, along with great…read moreadvice. So much better than a megastore. Juuust right. Plus, support your local businesses and community!!

Perfect little neighborhood hardware store where you can grab almost anything necessary for a home…read moreproject. Whether I need keys made, new lock sets, rope or plumbing supplies New Market provides. Service is plentiful and friendly. For those who may not be very knowledgeable about items; there's always someone available here to assist. ~Christy

I was in this store on a Saturday, about a month ago, looking for some glue to fix some loose tiles…read morein my elderly mother's bathroom. The man at the counter was so helpful; I just couldn't believe it. He not only showed me where everything was, but he actually told me step by step how to repair it myself. So glad to have an old-time hardware store that is so close and has such knowledgeable staff.

The store is a great store However I asked for a mane of a handyman to cut a small door in a casing…read morearound a pipe. I used a guy by the name of Vluff Litsch. He ruined my Knotty pine wall. He then started threatening me that he was going to bring two policeman to see his work into my house. The guy

I accidentally dropped my old school glass windowpane and the glass itself shattered, had two…read moreplastic corner attachment thingys broken, and the metal frame itself had one of the 4 sides break off. I had seen a facebook comment saying the did glass repair but due to the age and style of my window I had little hope... but Southside Hardware fixed it, good as new, for a fraction of the cost of some of the other window companies I had called. They always help me find what I need quickly and professionally, and never are pushy trying to upsell me on stuff. Would recommend 100/10

Menards is someplace that I could walk in with only one thing and always walk out with a cart full…read moreof stuff that I had no intention on buying!

The turkey shaped female manager needs an attitude adjustment quickly!! She has had a bad attitude…read morethe couple of years I've shopped here. I will not be coming back after this last situation for sure!! Home depot or Lowes will see my money from now on.

Well stocked shelves with good prices. Convenient location for the area, I always tell folks…read moreabout the Big R .

The store manager [don't know her name we will refer to her as DEI] is MOST DEFINITELY a DEI hire…read moreshe knows nothing about customer service or how to handle customer SATISFACTION situation. She has that I am a "BIG SHOT" attitude that I saw when she first walked up to me. This job has her so far up from everyone else it literally STINKS like her. I knew at that point I was going to get no satisfaction. The DEI hire [don't know her name so we will just call her DEI] has a job that she has no business being there. I have a BRAND NEW mower with 9 hours that has been sitting there for 31 days and no parts have yet been ordered for it. The technician does not know that much about mowers I can tell being a Journeyman mechanic for 34 years as he tried to shoot some bull at me about the problem and I told him I am not you normal uneducated person. He is trying to tell me the forward and reverse arms are worn out from using them to get on & off the tractor. REALLY !!!! worn out with 9 hours on it? I asked him DO YOU BELIEVE THAT STORY and he stated that is what he is told. Talked to 5 other facilities that repair these mowers and one technician started LAUGHING. I ask him so the mower has been sitting in your store for months or days and the fault could have occured right in your store but you are blaming me. The technician has NO IDEA or even HOW to fix this MADE UP bull%$#@ problem he invented because he does not really know what is wrong. The first time it was explained to me it was rubbing on the frame then it got moved to being my fault for using the arms to pull up on the tractor [which I never did] it was something he made up because he does not know why the right side of the mower moves slower on the right than left side. When DEI [manager] took me to the back to talk about it and this technician came up with the fairy tale pulling on the arm bull%$#@ I told him I have been working on cars for over 55 years he will have to do better than that. It was at this point DEI jumped in and started acting like a 3rd grader swinging her POSITION around. I stated to her if I was the owner I would FIRE you at that point she told me to get out of the store. There was a big hulk like thing in the back and her came up to me got in my face like he was going to throw me out. I told him you lay one hand on me and I will own every mower in this store. So I left 15 minutes later I get a call from a police officer wanting to get my approval to repair the mower. REALLY what does a police office have to do with getting my mower fixed that has been there for almost 40 days. They had the approval or I would have never called them to come and get it to fix it. IF IT IS UNDER WARRANTY WHY DO I HAVE TO GIVE AN APPROVAL?? and why does a police officer have to get involve? THIS IS HOW STUPID THIS SOUNDS YOU BUY A BRAND NEW CAR FROM A DEALER TAKE IN FOR WARRANTY WORK BUT THEY HAVE A COP CALL YOU TO GET YOUR APPROVAL FOR A REPAIR THEY NEED NO APPROVAL FOR THE OWNER FOR AS LONG AS IT IS UNDER WARRANTY Taking the mower to another shop so they can PROPERLY DIAGNOSE the problem and where there will be a technician who knows about mowers and can repair them

I bought a trimmer May 2025, it stopped working this morning, May 2026. Took it back to Ace, knew I…read morewas going to have some issues about fixing or returning it. Nope, Bob took it back, replaced it and I was on my way. I think I'll be shopping at ace from now on. Thanks Bob!

I would not purchase from this establishment. My first time experience was degrading. When I…read morecalled inquiring about Delta vanity and roman tub facets the receptionist assumed that was not a plumber. She immediately start correcting my verbiage when she knew what I was talking about. I told her that I would come to review some of the facets that were available. She told me that I had to have an appointment to visit there show room. Which she said was not open. She also told me that I had to work through a plumber to visit and purchase items. I told here that I was a license plumber and thanked her for her candor. She hurried off the phone. I guess with an area code of 630 she assumed that I was not a plumber. Or that my articulation with words was not welcomed by her. I was left with the feeling that this southern Illinois plumbing establishment is not people friendly.

[As of April 30, 2021]…read more Another trip to Lowe's for necessary "Home Improvement" items! I had a list of things to grab and sometimes, it can still be a scavenger hunt to find some items even with the hanging signs. Today, staff was on point with their customer service! Eric was able to assist me with with choosing a weed killer. He personally likes to go natural when it comes to landscape upkeep, so I definitely appreciated him staying strong near these chemicals (inside joke). When it came to cashing out, Lowe's staff seemed to not notice the heavy traffic of people entering the store. That would potentially mean more cashiers being available to avert a long checkout line...or at least open self-checkout. Jennifer was the only cashier on the floor managing at least 20 customers. Thankfully, she served us with a smile despite being alone with us impatient customers! This is the Lowe's to come to. But be careful, the trip can be difficult with all the traffic in the area. fin.

I'll never shop at Lowe's again. Even if they were handing out $100 bills…read more I purchased a physical gift card in store. Mailed it to the receiver and USPS lost the package. That's a whole 'nother issue..... I contacted Lowe's online customer disservice to get a replacement gift card. The unhelpful person handling my problem acted like I was bothering him and told me to visit the store where I made the purchase. Went to the store where I made the purchase and both ladies at customer disservice counter told me I was basically S.O.L. (mind you I purchased physical gift cards at three other retailers that promptly assisted me, investigated and determined the card had not been used and reissued replacement cards without hesitation). Lowe's there was no way to trace my purchase. Really??? Also, my husband didn't have his Lowe's credit card and the customer disservice staff gave him the run around to locate his card info. So, Home Depot, Ace and the local hardware store will be getting our business in the future.

I come to Swansea location on occasion. It's better parking than Shilo. Much better selections…read moretoo. Shilo usually is out on certain things. I use the target cartwheel app for deals.

This location is going downhill. The location is short staffed and the staff working is clearly…read moreover worked. The check out lines are always long. I pressed the help button in self checkout and no one came. The door alerted when I was leaving at my last visit, and no one came to make sure that I didn't leave any clothing tags on my items or anything. It was so odd. I waited at the door, walked back in the store, and then alerted the door again to get staff's attention. No one ever came and after a while of waiting at the door, I left. I walked slowly to my car with my full receipt in my hand just in case. No one ever came.