Menards is someplace that I could walk in with only one thing and always walk out with a cart full of stuff that I had no intention on buying! read more

The turkey shaped female manager needs an attitude adjustment quickly!! She has had a bad attitude the couple of years I've shopped here. I will not be coming back after this last situation for sure!! Home depot or Lowes will see my money from now on. read more

They have a great store very big. Only 2 carts to ride in the store I wish they could see they need more. So many times they are gone and sometimes out of service. I have a really hard time so we can not get everything we need just too hard!! read more

I typically hit up Lowes or Home Depot but this place is so close to my gym I decided to swing in and see if I could find what I needed. The place is gigantic but has a confusing layout. The lumber department is outside in a huge metal pull barn and all the wood have QR codes you must scan for them to take you to their site to see the price... but cell service inside the barn is nonexistent so a few minute task trying to find prices turns into a whole big thing. I also went to the screw/nut isle because I needed 3 more nuts for some bolts I had. The isle is completely unorganized with all kinds of wrong sizes jammed into the wrong drawers. The place was so out of wack the staff couldn't even help me find a basic nut size. The staff was nice and they do have tons of options... but my experience wasn't great. Would be open to returning in the future. read more

The Cashier in O'Fallon at #8 was wonderful! I forgot one thing and she was ver patient and professional I wish I had her name but give her a raise!! read more

Tons of home building supplies. In fact they everything you need to build a house! Friendly, helpful staff. Lots of lighting and some groceries. read more

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I can't speak highly enough of the service we have received during our kitchen remodel. They assisted with the cabinet layout and design. Showing me several scenarios and making sure we were happy with it. It didn't stop there. Everyone from paint to lighting and in between were super helpful and friendly. I wasn't feeling good today when I was in and I guess it shower. No less than 3 employees stopped to ask if I was ok. I was pouring sweat. One even asked if he could get me water. It is refreshing to receive such excellent care. read more

This store is a lot like walmart. You have to search for someone, but they usually do right by you. Alixx in lighting (see photo) is one of those examples. She showed me a newer technology lamp guaranteed for 5 years with a brighter view. Also this model had lcds already wired in. They fit my needs exactly and were 30% cheaper after you figured in the savings of not having to buy or mess with light bulbs. I have had issues with front desk people over their mail in rebate system. It needs a major overhaul. This place is crazy on major sales. Imagine all the entitled crazy soccer moms of target, dressed in camo and breathing through their mouths. Every one of these ladies brings a lumberjack and you are starting to get the idea. The selection and pricing are phenomenal. It more than offsets the downsides. read more

Menards - You can get superior service there. Thanks again, Alixx! - Hardware Stores Near Me - O'fallon, Illinois

Once again I couldn't find anyone to help me, I will go elsewhere to buy my doors. Why can't women be assisted in this store? read more

If you're looking for anything you can find if at Menards! I first discovered Menards whenever I was living in Chicago! I never knew what the place was until I actually went in. I'm happy that they opened one in ofallon! It's a very nice store that has almost everything you need...even food. Yes kind of weird that they sell food, pet stuff, etc...my only downfall about this location that I think is kind of strange is the checkout. It's just completely different and very weird. That for sure! read more

I typically do not write reviews... However, I feel compelled to do so since our experience of ordering replacement deck materials from Menards in O'Fallon, IL was just simply AWFUL and I cannot get a general manager to call me back as well as the manufacturer (Fypon) that produced a bulk of our order. We ordered $2500+ worth of deck materials back in mid April, and we just received the final material on June 29th. Yes, there is a Pandemic that causes delay, but Menards should not keep letting their customers purchase material if they cannot fulfill their orders as promised. I worked with Jeffrey regarding our purchases, and bless his heart for being patient. He validated how awful our experience has been in a multitude of ways (way too many to list here!) and understood our frustrations. He tried to connect me with a manager as I requested, and to no surprise, I have yet to hear from a general manager as promised. Scott and Brittany are sad examples of a store manager... Overall, I will not recommend ordering materials from this store. They over promise and under deliver. The rebate program is not worth the hassle and frustration. Oh yeah, we have 8 purchases that qualify for the rebate program and have yet to hear back on the original rebates submitted weeks/months ago. Your time is precious! Save it for something besides advocating and tracking your materials. If Menards has inventory onsite, then great. But I would highly suggest avoiding the ordering of any product from this store. It is just NOT worth the frustration and hassle!!! read more

Should you buy tools here? No. I don't care what tool you need go elsewhere, everything here is the same quality as HF but cost more. If you want a good tool go the orange big box store. That's common sense stuff though. My frustrations with this store are when you need bulk building materials. The absolute hands down most inefficient way possible to buy bulk materials. Park in the front, walk all the way to the back corner of the store and tell them what you need, take this piece paper back to the front register and pay, then drive through security around back and load up. Then get checked on the way out. Do not drive in with anything in the bed of your truck, pressure wash it out prior. They sell everything so you might be the guy trying to steal a handful of mulch spread across your entire bed. Also for fun, add a few things to your online cart. Wait for a "11% refund weekend" and check the prices locally that weekend. The results will surprise you and make you hate them as much as coinsurance for health care. read more

I still do not understand why Menards does not offer a military/veteran discount. I've been refilling my LP tank for my grill here. Prob for about 2 years because they have the cheapest price of 15 bucks. However, this machine to exchange never, ever works. Honestly, for the last 2 years it's never worked once. Which is suppose to be, put card in, door opens, exchange cylinders. Great concept. Unfortunately it never works. Then you have to go inside and make sure you cards not been erroneously charged, then go to checkout counter to pay for swap, then get service kid to open the machine. Holy crap. How does this happen to a big box retailer? How does the company who maintains this machine keep it just not working? Ridiculous. I still don't understand why Menards does not do Military discount. read more

I walked around for 20 minutes with an 84 inch iron double plant hanger, only because it was signed at $5.99, while I did the rest of my shopping only to get to the register and have it ring up $8 more. Not a big deal but the customer service by the leader was awful. The cashier was GREAT but the leader basically told me that it was signed wrong and there was nothing he could do about it. There was only an $8 difference and working in retail myself if something is signed wrong we give it to the customer at that price and then fix the sign due to it not being the customers fault. Instead the leader made excuses that oh they were moving things or the wind blew it out of the tiny slot the tag would go into. Instead of making excuses he should've just made the customer happy. I am now headed to a different store to purchase the same item due to poor customer service. read more

Menards - Hardware Stores Near Me - O'fallon, Illinois

After shopping at this location since it opened, I have come to realize the customer service here sucks. While their prices are usually cheaper than their competitors, it is made up with lost time. I've had more bad experiences here than I can count. Every time I'm at the checkout, something goes wrong. For example, one time they charged by debit card three times then told me it was the bank's fault. I had to file a fraud report to get my money back and the front end manager at Menards was not helpful. I even emailed corporate to complain. They sent my complaint to the local management and I never received a response. I am very disappointed in the customer service here. read more

I don't know why I even try shopping here anymore. The "deals" are a joke. As a blonde woman, I'm sick of how male employees assume I'm an idiot. The gem I met yesterday asked if I needed assistance. When I said I did he literally laughed at me, then said yes he could tell. He told me about how tired he was because he'd thrown a big party for his girlfriend the night before and now she was pissed at him. He complained that he was supposed to get off work at 4 but was "voluntold" he had to stay til 10. He complained about how the store's AC didn't work 3 times. He boasted about how this was a retirement job for him & that he spent all his paycheck there. What he didn't tell me however, was clear or useful information about the doors I needed to buy. When I asked questions his answers were not even related to what I'd asked. But sure, laugh at me for coming into your store to ask questions & learn about the project I plan to spend a lot of $$ on. Those $$ are definitely going elsewhere. read more

Menards - Hardware Stores Near Me - O'fallon, Illinois

I went there instead of going to Home Depot or Lowe's simply because it's closer to my house ...what a mistake ...a product failed and I ended up with a house full of water.... damaged Furniture, carpet, excetera ..I never go here except when I absolutely have to... I always leave disappointed and angry.. they're rude and useless. read more

If you haven't visited a Menard's yet, you're in for a treat. I thought Lowe's was great when it competed with Home Depot. This third option takes the cake and is well worth the drive across the muck into Illinois. The sheer size of the outdoor/garden center will blow you away and you'll find that a Menard's also caters to outdoorsmen/sporting activities as well as home improvement. Dog food and dog treats? Check! Like the previous reviewer, I've long hoped that Menard's would expand south and now that we have a number of stores planned or nearby I think everyone will soon discover that this 3rd option may replace options 1 and 2. Oh yeah...you'll freak when you see the size of the parking lot! read more

I consistently leave this place disappointed; always for a surprising new reason. I can't fault any employee, I can sense the issue comes all the way from the top. Menards has a core belief that every customer is 'out to get them' and creates company policies based on thus. I've watched them let products ring up for significantly more than the list price, while at the same time require an inspection of my van by a manager because I returned material to the lumber yard per THEIR OWN INSTRUCTIONS! I've had them sell me items online, but claim not to have any in stock when I go to pickup. They belittled my wife for walking through the wrong door. There are many more examples, but my final note is their in stock inventory keeps me coming back....damn it! read more

I was hesitant to go in this store after reading the reviews and seeing the lack of stars, yikes! Nevertheless, curiosity brought me in here the other day and I was pleasantly surprised! When you walk in, it's huge, stocked floor to ceiling with all your needs. It's not only stocked with construction materials, but it also has a lot of outdoor items too. We came here for gate hardware since we've been to Home Depot and Buchheits without finding the style or price we were looking for. So, Menards was next! This store is massive and has a lot of ground to cover if you're on the prowl for something specific. There's a lot of employees here too for the size of the store too! Their prices are reasonable for some things, while other things are a bit inflated. Once again, it depends on what you're looking for. They also have a GREAT garden center with a lot of healthy plants. No dead ones or over watered plants here! Finally! With our gate hardware and an unexpected plant in hand, we made out with a pretty good bill. All in all, Menards should be on your research list when you're comparing stores for specific items. Granted, some things are pricier but you do find some bargains too. read more

I like that you can get a bit of everything here at Menards. A lot of hardware and usual construction and remodeling supplies, appliances, and a little bit of grocery and everything else. I have only been in here once so I did not really get the whole experience. I will be back, just don't know when. I don't get to O'fallon much. read more

Bought 2 sets of bi-fold doors, only to find one of the sets was missing the hardware package. Called them up expecting to have them correct their mistake by shipping me the missing items, but instead they expect me to make the 3 hour round trip back up there to pick it up. Unbelievable. Won't be back. read more

I placed an order for pickup, the site indicated it was ready for pickup but when I arrived only part of the order was available. I was told it would be available on 5/11. I called on 5/11 and it still wasnt there they said they would check on it. I haven't heard from them since. I cant get through on the phone anymore, sometimes it is even picked up then hung up. sometimes i get transferred somewhere else where it just rings, no one answers. i work in customer service and realize im not the only customer out here but this is getting ridiculous. Im going to have to make a trip to the store just to get someone to help me as im sure the part I need hasn't been delivered. I'm sure they don't care but I won't buy from Menards again. Too much hassle, Poor customer service. read more

You get one star because the store was clean. After that, I cannot recommend. Shelving unit advertised in sale paper. Closest Menards is 19 miles away. Checked inventory on line which stated that there were 6 units in stock. Once inside the store, had to ask 3 associates where the shelving was before one of them said its at the far corner of the store. Walk to the other end of the store. Find display for units, but no stock nearby. Search for associate. Finally find one who looks up model number and tells us they are out of stock. We walk across the store to the front entrance because that's where we were parked, only to find out that you have to leave through checkout. We have to, once again, walk across the store to leave. Now, I'm disappointed, angry and tired. So, why would I come back? read more

We purchased several things for this store in May 2020. We mailed in for the rebate. When contacted the refund center and were told a check was cut August 20th, 2020. We never received a check and the check has never been redeemed. We have emailed them several times with no responses. The local stores can't do anything about it because it's a separate company doing the rebates. The rebates are a scam to get you to shop there. I suggest going to Lowes or Home Depot who if promise a discount give it to you right there in the store. Stop the 11% rebate offer or allow the stores to give them. read more

I was very disapointed with Menards. Bought a $300 string trimmer. Was told it was made by MTD & it isn't. I called & told them I had a problem with it & was totally dissatisfied with it. They told me to bring it back & they would give me a $300 gift card.Drove 50 miles to return it and they would not take it back because it had gas in it, which he was told on the phone. Very disatisfied consumer!! read more

Their on hand inventory is the only reason I still go here...but they're always last on my list. There is a culture of treating every customer as a potential thief or liar. This can be felt any time there is a hiccup in your transaction. I grabbed an item off the shelf advertised for $20. It rang up as $100. They took 4 people and 20 minutes trying to figure out how to not honor it. I just had to walk away. Another time I asked how I go about loading 1000 lbs of rock in my pickup. They told me "here's your cart, load it up and start pushing". I hurt my back and told the manager about this, their response was asking why we didn't drive around back. That was my original question..... On a cold day with my one year old in my arms, I paid for some items and asked if I could exit through the front entrance. I was told yes. The "customer service" girl watched me load my arms with a purse, diaper bag, menard's bag, and one year old. Just as I stepped out the door, she yelled across the room, while still working with two other customers, forcing me in line to inspect my bags and receipt. I was livid!! My car was 15 feet away, and they took 10 more minutes of my time. Their rebate program is a joke. They know it gets people in the door. They also know very few will put the appropriate documents in the mail for $6. They purposely take months to get your $6 to you. The rebate is only store credit, so now I have to go back to this place to spend my $6. I NEVER EVER factor the rebates when deciding to buy from them. BEWARE: their ads show the discounted price with the real price in fine print. I hate Menards. I will always go elsewhere first. read more

Went to buy a shower door this past weekend (17 Dec 2017). Was telling the department person what I wanted and mid-sentence he stops me and answers his walkie and starts walking off! Are you kidding me? I was actually SPEAKING to him and he blows me off! Had it not been for the two week wait from the 'orange' competition I'd have said 'screw it' and walked out. When he's done doing whatever he did he strolls back up to the service desk and asks "what did you need?". No 'sorry', no apology or explanation of any sort, just 'what did you need?'. Hmm, I obviously need higher standards for how a company treats me. Not asking to be pampered but a little service would be appreciated. 'Cheap' gets stale fast. read more

we went to your st ann, mo store to look at vanities and ask Jordan in plumbing to help us, not only was she helpful she stayed with us until we had picked out everything we needed. I asked her for her schedule in case we needed more assistance, she informed us that she was corporate but she would do what ever need. for a project that can get really overwhelming she made it seem simple. so hip hip for jordan read more

Went to this place 3 times, walk in no one said hi to me, I said that's ok maybe they didn't see me. I look at a worker saying I need help and the worker walk pass me like he did t see me. Then I walk pass 4 managers and no one said hi can I help you with something even when I was looking for something right by them no one said a thing to me. I do not like this place and will not return because of the service. read more

I ALWAYS go shopping at lowes and Home Depot with my dog and never been asked to leave. I showed up to do shopping at menards and was immediately asked to leave with my dog. I have a 12 week old basset hound puppy so it's not like a Doberman, Rottweiler or pit bull. I refuse to shop at some place like this that I can't take my dogs. I have 3 basset hounds all together and they are mine and my fiances babies. Menards has lost my business and I will continue to support lowes and Home Depot where they see my pets as part of the family. read more

I would consider a two-star but out of the three times I've gone, there's always been something wrong that caused at least a minor issue or even a full-blown fiasco. Today, I purchased a faucet. It had a pink tag. The pink tags were advertised with a $20 rebate. Of course the rebate didn't print. They checked and they said the sign said something like, "Pink Tags $20 Rebate. Includes SKU#'s (list of numbers)" but our SKU wasn't listed. Well -- why give it a pink tag? SO - I basically paid more than I was willing to. Another time, I purchased a sink online and had it sent to their store. Well, it was a fiasco for them to find it -- I seriously spent at least 45 minutes of my one-hour lunch break on it. I got it home and it was the wrong sink. So I had to drag the very heavy porcelain sink back. When I got to the return desk and explained what happened, the lady checked my online receipt and the UPC# on the box and said, "Do you have a receipt for this sink?" I told her that the receipt I had was for the sink I purchased - not for the sink they gave me and explained they gave me the wrong sink. I think it took an unusual amount of time for her to finally comprehend what was going on -- she just kept saying that the UPCs don't match and she can't return the item with the wrong receipt. I felt like I was on a hidden camera show. Finally - she understood. She had someone help me find the correct sink and she did the exchange, but it was a fiasco finding the correct one. I just wanted the sink I paid for! I told my wife that would be the last time I go to Menards but it wasn't! I went today. How stupid am I? Not again though. It's not worth saving a little to get a lot of extra stress. I would not recommend Menards. The data contained herein is true to the best of my knowledge and may contain opinion. The intent of this review is to portray my experience with the company listed above. The experiences that I had may not be the experience any given customer would have. These statements are not intended to harm the company or mislead consumers. read more

I am very disappointed with the O'Fallon Menard's. I went there to make a small return and the purchase of 2 items. I had allowed 1 1/2 hours for the trip so I could pick up my grandson from grade school. It took about 45 minutes to get the return done due to computer issues. I then had to make the purchases, which went well. The major problem was to pay for the items. There were lights at 4 terminals. 2 were busy checking out large orders. I got in line when a lady had completed the checkout process, but was having an extended conversation with the person. The checker does not bag the items. They scan and take payments as go the the next person. Not this one. I waited quite a while. I went to the 4th light and no-one was there. I then went to the counted behind the cashiers. I asked if "ANYONE" could help me. The manager said he saw me leave the 1st cashier and said she was going to help me. I explained that I had waited some time for her to finish her conversation. Needles to say, I was very late to get my grandson. I'll go to another Menard's going forward. Learn from this and make improvements with your computer system and the professionalism of the cashiers. read more

They are a big store with a variety of items. The wait to get assistance can be longer, so be patient. Sometimes you have to look for someone and wait. We have done some DYI's and good price for what we were doing.. but the wait can be a bit much for customer service and checking out is longer... longer... read more

My fiance and I went in here to pick up a few things for our new house. By-chance we came across a couch, love-seat, and recliner that was almost exactly what we had been looking for style wise for the last few weeks. It wasn't quite the quality we wanted, but it was also a bit cheaper than we had been looking for too. We figured no big deal, we can reinforce it ourselves. We asked an associate if they had them in stock and she looked it up. She told us all they had were the floor displays and wouldn't be getting any more, so they could sell us those. We took a look over the displays and noticed a tear on each of the couches. We asked if they could come down on price for the damage and was told they could take $15 off one of the couches and that was it, but if we bought the protection plan we could submit the tears to the warranty company and get it fixed that way. I explained that I thought that would be considered fraud and I wasn't going to spend more money on the couch than a non-floor model would cost just so i could defraud the warranty company. He explained they couldn't go any lower on the couch because it would then be getting sold "at a loss". I compromised and said I'd buy it if they'd cover half the cost of renting the truck to me that night so I could take it home and that way they weren't loosing money because the truck rental is almost all profit for them. He agreed. My fiance went up and paid while helped two other associates load the furniture onto carts. We wheeled them up and my fiance had already checked out and was waiting in line at the service desk to rent the truck. We waited about 15 minutes while the service desk associate finished up some paperwork with another customer. We told him we were told we needed to fill out some forms with him for the truck rental, and told us "I can't rent you the truck, it's too late, it has to be back by 9:00. Now it was about 8:20, and we live about 5 minutes away. I told him that and he said he'd have to talk to his manager. He did so and came back 10 minutes later and said she wouldn't let the truck go out that late. I asked to talk to her, and 5 minutes later she came out of the office and said "I'm not renting the truck out this late we close in 20 minutes." and then turned her attention to some paperwork on the desk. I then asked the other associate if there was a manage I could talk to. He said he and her were both managers and there was nothing he could do. I explained we had just purchased the couches under the pretense we would be renting the truck. He said "Sorry, there's nothing I can do, is there someone you can call that has a truck?" I made a few calls, but no one I know with a truck was available. I then asked to speak to the store manager. The "manager" got on his phone and called the store manager who appeared a few minutes later from the back of the store. He didn't even ask what the situation was, he just walked up and immediately said "we aren't renting the truck out this close to closing time". The time was now 8:50. I explained that I would have been back by closing if they hadn't just wasted so much time refusing to do what they had already agreed to as part of the sale. At this point he and his two "managers" had essentially surrounded us. I asked them if there was anything else we could work out and he said "no, you can rent the truck tomorrow." I explained that I worked all day and had prior engagements afterwards. He said they could hold the couches for 14 days. I said ok, I'll have to come in one day later that week. Fast forward a few days and I go in to rent the truck and pickup the furniture. There was no record of the discount on the truck, and the store manager was not in that day. One of the other managers I had spoken with the day I bough the furniture was, but of course she "wasn't informed of the situation" and coudln't discount the truck. I returned my purchase and left. And I will NEVER shop there again. In contrast a few weeks ago I purchased an open-box washer and dryer from Home Depot and their truck was out for like 4 hours with another customer. I'd went home and was calling every little bit to see if the truck was back, and about the 5th time the associate working the truck rental counter put me on hold and then put a manager on the phone. The manager offered to personally deliver my appliances in HIS personal truck for my "inconvenience". It's amazing the difference between how these two stores handle customer service. I know where I'll be spending my money. read more

Do not waste your time, money, or energy at this store. Roofing materials were bought at this Menard's store at the end of June 2017. We were told that their prices were unbeatable, and if purchased we would receive an 11% rebate off of the $3,200 spent. We were told a numerous amount of lies by Jake the General Manager who never wanted to speak with us and sent Alixx Pineiro at guest service to "deal" with us. She is apparently the front end manager, but we were completely unaware since she lacked so much professionalism (She smacked her tongue ring at us and gave us many unpleasant views of her midriff). Besides the point, but definitely want that to be addressed. Alixx completely disrespected and misguided us every single time we went inquiring about the rebate we never received. We have now cone to believe it is a scam. The rebate company has no phone number. It's online and mail in only. Menard's does not care about getting ton the bottom of this. They apparently "lost" our information in their computer system. They told us to wait 4weeks and continuously told us to keep waiting for our rebate to come in by mail. Since the rebate never came in Alixx has now said there's nothing she can do and she will not help us any longer. Do not let Menard's scam you!!!!! They have horrible service and people working for them that will take your money and then tell you they have lost your information and you will not get your money back. Something must be done! Let us stand together and not do business with such a company which allows this. read more

Very disappointed with my experience with Menards. I used to like to this establishment until I spent much time placing a large order only for them to lose my order. I was excited about the deal but they made it very difficult and did nothing to help. Unfortunately I will not be doing any business with them anymore. read more

Menards Super Center!! The staff has always been friendly and helpful for the few times I have been here.

I went to the O'fallon Menards today to pick up a garbage disposal. When I returned home with the appliance I realized that I had grabbed the wrong model. I took the garbage disposal back to Menards hoping to find the correct model. When I walked in with my 2 year old and 6 year old in tow, the service desk was somewhat busy. I tried to catch an employee's eye to see if I could just run back and get the model I needed to make the exchange. I could not catch their eye and at that point my 6 year old said he had to use the restroom. The disposal I already purchased was in the cart and I thought I would grab the correct model real quick, cruise by the restroom and then back to the service desk to exchange. When we got to the area where the disposals were located a very nice and helpful employee helped me look to see if the correct model was there. He saw the disposal in my cart and I explained I grabbed the wrong model and he was very nice and didn't say anything about needing a sticker or anything on the already purchased garbage disposal. I took my 6 year old to the restroom and then headed to the service desk to make the return. As soon as I walked up to the service desk and said I needed to make a return, the employee looked at me skeptically and said "Where did you come in the store?" I was kind of confused and pointed to the door right behind me and she said "Did you walk past this desk?" I said yes and started to explain that I had a receipt and had originally just wanted to make an exchange and the employee began to explain in a VERY condescending tone that in the future I needed to make sure I stopped at the service desk and got a sticker for the item I wanted to exchange. I told her I did stop but they were busy and my son had to use the restroom. She proceeded to keep going with her condescending tone and said "Well I'll do it this time but if you don't want any trouble in the future you need to follow procedure". At this point I was getting frustrated because I could read her accusatory undertone and I had done nothing to deserve this tone. First of all, I saw no "procedure" listed at the service desk. Secondly, no one would even look my way when I came in and was standing waiting for assistance,and last, but not least, I had a receipt that would match exactly to the exact product I needed to return. She made a production of having to call to some "manager" and see if it was ok to return the product since I had walked up to the service desk from the store area. I did not at all appreciate her tone and service and told her I would not be returning to their store for any of my future needs. If you have a procedure you want followed MAYBE you should acknowledge customers when they come in. read more

Their online system lost my order during a sale and I talked to the department manager and they said there was nothing they could do. Not willing to help or compensate read more