When I bought my new home I bought a kuka sofa and three kuka chairs. I really liked the simplicity…read moreof the design. Everyone comments on how nice it is. My recliner got stuck in the up position and even though it wasn't under warranty they sent some one out to repaired it. I payed the reasonable service fee and was very happy with the repair - it was my fault. Whole heartedly recommend Peerless for beautiful leather furniture and overall great delivery reasonable price and friendly repair service.

Among the better experiences of this past year's home renovation was a stop (or two) at Peerless…read moreFurniture. It's reasonably easy to approach from I-64, even with heavy traffic from highway to parking lot. Inside, masks were required. We received just as much service as we needed, but also were allowed to roam. In the end, Therese H. settled on a Natuzzi sectional, and accent furniture including barrel chairs, ottoman, and rug. Once it all was priced up, the total bill compared favorably to similar furniture at other places. The sectional was made with T's custom measurements, which meant it would take a while. We were told five months, but it ended up being less than four. Thanks, PF, we won't hesitate to shop with you again!

I didn't realize this is the only furniture store still open in Belleville. The staff was so kind…read moreand inviting. I was there to look at furniture for my bedroom and it felt like I was hanging out with my friends. I was shown many options and decided to buy an Amish Bedroom Group. I also bought a mattress manufactured in Springfield, Illinois. I will definitely be back to fill up the rest of my home.

i needed new end tables & had no clue what i was looking for! Tommy made the decision my own &…read moresuper easy! very nice guy, need more workers like him!

I worked with Pam F. from Kloss Furiture and Outlet, in Highland, IL, concerning my purchase of my…read morenew Beautyrest Black Hybrid Mattress and the premium adjustable frame. She was phenomenal. I am handicap due to multiple reasons, but three of them are a crushed T12 Vertebrae, six hip surgeries, and level 3 Fibromyalgia-peripheral neuropathy. As a result, choosing the exact mattress to help these and other health issues like Acid Reflux, one must factor these into the decision making. When dealing with multiple type of medical issues, along with the worst of all, (Complex Regional Pain Syndrome CRPS/RSD), you spend a lot more time in bed then anywhere else! But, when I started talking Pam about purchasing a new mattress, the very first thing that she said was, "I will need to ask you some personal questions, if you don't feel comfortable answering them, I understand; but they are very pertinent when buying a new bed!" I said "okay." I couldn't believe a mattress salesperson was asking me all these medical questions. They never ask me all this when I bought my Sleep Number Bed (which I loved for about four years, then hated it from there on; for multiple reasons), same is true with my last purchase of a bed; at a different furniture store. Well, the reason was, because Pam wasn't just a general salesperson, like the others; who just sold me a bed. Pam, was truly a professional and subject expert; in her field! She was able to match me up with a bed that is set up for individuals who have all of my aforementioned ailments. The remote for the adjustable frame, actually has a Zero-G setting, snore setting, and etc. Kloss Furiture and Outlet is not in the business to just sell you any product, they are there to find the exact fit for you, so that your experience is the best that it can possibly be. This contentment continued through the delivery process too! The delivery people from Kloss Furiture and Outlet, called me when they where about 15 minutes away from arriving to my home. Once here, they came and introduced themselves and looked at everything, and asked if I had any special concerns. Then, the two young men ask about things such as "let's figure out the best height of the bed for you." We don't want you to have to climb up and into your bed, nor do we want you to feel like you are sleeping on the floor! Plus, they discussed about how there is usually a cold draft that is low to the floor. Also, if the bed is too high and your not able to sit comfortably on the edge of your bed. They also took extra precautions not to mark up my wood flooring, while coming in. Heavy duty blankets were placed on every corner, so they didn't put any marks on my walls. Finally, after the bed was assembled, they showed me how everything works with the remote, made sure that I didn't have any additional questions. And, that I was completely happy with where everything was placed.They cleaned up everything while exiting my home. Within 10 minutes of the delivery, gentlemen leaving, I received a call from Mike at the Kloss Furiture and Outlet Store. He called to make sure that I didn't have any concerns, questions, and if everything went to my satisfaction. I explained to Mike that to this point, "I have never, in my 50 years, experienced this type of professionalism and thoroughness in any purchases that I have made." I sincerely believe that Kloss Furiture and Outlet and I, are off to what seems to be a long and enjoyable relationship!

Kloss is a great store and the salesperson who helped me was very helpful. They didn't actually…read morehave what I needed but he even recommended another store in the area that might. I will return next time I'm looking for something.

We purchased a new sofa through them which took some doing since they sell a lot brands related to…read moreAshley furniture. We have had a poor experience with Ashley furniture in the past. After voicing our concerns, we decided she explained how they operated differently than the Ashley stores themselves. If you are looking for furntiture, give them a chance. They a privately owned small business. They also have more in their warehouse or can order some items online. They have been there 11 years which surprised me because I honestly had not heard of them.

I would first like to start off by saying the service I received from Ashley was awesome she made…read moreme feel so much like she appreciated me being in there. I love my purchase. I will definitely be going back. The whole process gets five stars now on to the delivery of my sofas. Rich was so so nice and the other gentleman too I didn't get his name but they did a great job. Thanks for your professionalism and service. Stephanie Evans

Over the last few weeks we have been furnishing our new home with the help of Ashely Furniture in…read moreShiloh. Ashley Sledge was our sales person each time, and we highly recommend him. He was incredibly helpful, and did not try to push or oversell a single item on us. He gave us just what we wanted, and gave us plenty of time to think and make decisions for ourselves. This meant so much to us! We had two separate deliveries for our furniture, and both teams were phenomenal. I don't remember the names of the first group, but Robert Power was the name of the man who delivered our second round of furniture. He took great care of our house and furniture, and helped us to get everything lined up and arranged perfectly. I am completely surprised by how awesome this whole experience was. I would give them more than 5 stars if possible, and definitely will be returning for my furniture needs.

I purchased a dining table and had Ashley assemble it at my home one year ago. Now that we are…read moremoving homes we wanted to take the legs off to make the move easier. That's when I noticed the installers stripper two bolts, one hole was empty (they didn't even bother with the bolt) and they tightened one of the corners so tight that it split the wood.

Since 1988, we have purchased various items of furniture there. Always had no complaints.read more

Schwarz Furniture offers competitive prices and excellent service. I shopped here after looking at…read morethe big-box mega stores in the area. I was able to order the same piece of furniture for $600 less than the mega-store. Schwarz quoted a 4-week delivery time and called 2 weeks later to schedule delivery. The delivery men were very nice and took care to place the furniture exactly where we wanted. They cleaned up all of the shipping material and even dusted the unit before they left. I highly recommend Schwarz Furniture and will definitely shop there again!

I love this store! We bought a great mattress here at a good price but the best part is the sales…read moreteam. No high pressure sales and very professional, knowledgeable staff. Love their culture and will buy all our beds in the future from them. They are a breath of fresh air after visiting other stores like Ashley where your needs come second to their commission. I'm so glad to have The Bedroom Store in our area!

Service was absolutely fantastic. Purchased a mattress on Thursday. Delivery day was Saturday…read more Delivery guy couldn't believe I was getting rid of my (8 yr old) mattress. It was sagging in middle. When I saw box spring I knew why mattress was sagging. There was a huge dip in the middle of box spring. When he took box spring we could see the rails etc had failed. After they left I called store to explain problem. Seth came to my house with new rails & put bed together. Super service!!

My mother and I have purchased more than a few items from the store (due to a house fire) and it…read morewasn't a bad experience at all. BUT, recently I went back to get a bed that I HAD to have and found they were moving to a different location, so I wanted to purchase the floor model. I called and spoke to my sales person (whom I love) letting her know that I am interested and ask what I would need to do. She let me know that I could not purchase the bed until after the 1st of the year. I was ok with that but kept in contact so that she would know I was serious. She gave me several times to call back so that she could check with the manager to find out pricing and when I could actually take the bed. The day comes to get the price and they've SOLD THE BED! What, what do you mean. I could have spit nails! You told me to call back, you said I had to wait on a manager. I was so angry, disgusted, pissed, and let down. I have call you all for a month straight and you sell the bed AFTER I REPEATEDLY told you I wanted it! I stated to call back up there and ask for a manager (because the manager was who my sales person was waiting on and who knew someone wanted to buy it) but I thought, Ill just go spend my money someplace else. In good conscience why would the manager sell the item knowing someone had been asking about it for weeks?!?!? At the VERY least they could have contacted me (because they had my #) to see if I was still interested. Terrible service!!!!!!!!!!!!!!!!!!! **I wont give them 1 star because the past experience was better, ill admit. But for good reason, we spent thousands of dollars replacing 3 bedrooms worth of furniture, mattresses and all, so I would suspect that they would be at least "fake" nice!

I as well wish that I could give this establishment zero stars.But unfortunately that is not an…read moreoption. It is very, very sad to me that in the day when we works so hard for money, that doesn't go very far at all and then to choose to spend it with this establishment and then be treated with such total and gross disrespect does not make any sense at all. If I were as evil as the manager was to me. I would say, I hope this business goes out of business.But that would put a lot of people out of work, and that would not be good. I manage an establishment with 20 employees and if I ever heard one of my employees talk to any customer or not make it right for any customer. I would unfortunately have to do some corrective action in a possible separation. To employ somebody who literally talks to People with blatant disrespect, literally waiting until you close your mouth so they can jump on top of you has to have the last word unwilling to do absolutely anything to help you is absolutely ridiculous. I will never in my lifetime. Go back to the store and anybody that I know that wants to buy furniture. I will make sure that they stay far far. Far away from this store. I will also be trying to see what I can do to seek some. Type of legal action. Because none of the things that I was told after purchase and receiving damaged furniture was disclosed to me at the time of sale or during my shopping experience. However, the sales guy was great. Unfortunately, like a previous reviewer, said, once you sign the papers, it's no longer an issue for them. Never again.You got me once, but you won't get me twice.

Nice store but went here to buy a pool we walked in was not greeted, there was no other customers…read morein the store but saw 2 or 3 workers talking seemed like they were avoiding us so we walked over to the pool display area and shocked by the high prices. We waited for about 10-15 minutes for a sales associate to come help us but never did so we left and went to another pool place down the street and bought one.

We will never purchase a hot tub again from Watson's. When the salesman, Rob, tells you they will…read moredeliver it and hook it up to make sure it's working and wont leave the delivery site until, and the only thing we had to do was make sure our electrician had the pre wiring completed - this was an outright lie. The techs upon delivery even said Rob is notorious for this and to notify the corporate office in St Charles. My husband had to remove the outside panel, wire it, and move it to the correct location himself. Hours worth of work! There are other places out there that make the delivery and installation easier and stand by what they say. Rob offered us a couple hundred dollars in free gift cards and apologized for the "miscommunication". If you get the sales pitch of "we take care of everything" - they only take care of taking your money! Go elsewhere!

I miss, The Gingham Buffalo being on Main Street in downtown, Edwardsville. I truly enjoyed…read moreshopping the store and being able to easily find a restaurant to enjoy lunch or Happy Hour. However, here at the new location in Glen Carbon, that is not the case. There's nothing nearby, but the positive is the layout and space of the store is so much better. Browsing the GB makes you feel like you are shopping, RH or Pottery Barn. Also, I am a big fan of Olive and Cocoa, a mail order catalog. My most recent visit, I found several items from the catalog, in TGB and I'd rather buy local, then from a major catalog. This store is amazing, the staff is always eager to help. If you shop like me and don't need help, they are cool with that, too. I can spend my money, without any help. If you're decorating your home, or if you need a gift for mom, your BFF and the school teacher, I'm telling you to come here and shop. I challenge anyone to come here and try to leave without buying something. You'll always find an item you gotta have.

Cute, but they moved out of Edwardsville to the middle of nowhere and didn't have much to offer…read more I'm sad because this could be so much more and I think it used to be better in the other location. Not sure how they can compete with other large home stores with similar offerings at much more affordable prices. Maybe some classes or something to get folks in could help? I think the designs and vignettes around the store are lovely, I just think the merch and such should be a bit more competitive and or novel.