Shaun is wonderful! My Fiancee and I needed a mattress and he was extremely helpful. He knew the…read moreproducts and asked us questions to guide us in the correct direction for the mattress that would be best for us. I highly recommend Shaun and Mattress Direct.

Came in late with a low budget. Shawn was very helpful and didn't laugh at our budget like other…read moreplaces. He showed us a couple mattresses in our budget, but we didn't like any of them. Then he remembered the floor model on sale. It was perfect. Within our budget, very comfortable, and made in the USA, which is really important to us. Mentioned the local morning radio show that they sponsor, and Shawn immediately loaded me up with promo stickers from them. When this bed is worn out, we definitely will be going back to get another bed from Shawn.

Katelynn and David were great help with us finding a bed frame. awesome customer service, very…read morefriendly, Great people 10/10

I moved from out of state. David Witt helped me with recommending a mattress without even seeing or…read morefeeling it. I explained that I like a firm mattress and have some back problems. He was able to quickly recommend something I would like and the delivery process was very easy! He had my mattress delivered the same day I got the keys to my new apartment. This all happened a year ago, and I am still very happy with my mattress. Highly recommend working with David :)

I placed an order for some furniture yesterday with a scheduled delivery for today. I noticed that…read moremy order status staying in "processing" for most of today so I called the store to confirm that I was getting my order. Mariano told me that he would need to put me on a brief hold. I waited 20 minutes and he never came back. So I called back and I spoke to Martin and he told me to expect delivery today between 4 and 6 pm. About 30 minutes ago I got an email telling me that my item was out of stock and that I needed to call the store to get a refund or pick something else. I called the store to get my money back and I was asked if I could go on brief hold. At this point I have been on hold 11 minutes. I would never do business with this location again.

My wife and I want to thank Andrew Kaiser for his professional assistance helping us place an order…read morefor two complete beds for our home. We are both handicapped, I am in a wheelchair, and Andrew showed us just how helpful a sales agent can and should be. We placed our order and were more than pleased with the pricing and value of the products we selected. Our order was delivered on schedule as promised. A word about our delivery personnel. Iairto and Tyrell were sensational. They showed up as scheduled and went out of there way to assist us, moving our old beds out for recycling and also carrying the bed frames to our garage. We think they went far beyond what we expected and are truly grateful for their assistance. Dick & Marian Miller

Best buying experience I've had in a long time. Had really no idea what i needed for my stiff back…read moreand body aches, but know I didn't want to sleep on a board. My salesperson Matt was very schooled on the right beds for me. We tried several, and the one I picked has been like sleeping on a cloud. The customer service was top notch. I'll definitely buy there again!

I just realized I never updated this review. We had so many issues with service to fix and repair…read moreour furniture and it took them quite a bit of time but they did come out and fixed and repaired. I would have giving them a 5 but it took them months to do anything. Furniture is about 7- 8 years old and still working. Love the furniture not so wild about customer service!

We purchased a reclining sectional, mattress and rug today from Weekends Only in Fairview Heights…read more We had awesome help on the sales floor and the customer pickup dock was quick and professional and helpful. And the prices were awesome - so much less than other places we shopped. Highly recommend!

This is our second mattress from this store. We went with the king size smart bed with flexible…read morebase this time. Service was good, knowledgeable and helpful. Fast delivery and set up. Yes, the mattress is expensive but your rest is important. They offer financing and additional discounts for return customers.

Very rude will never do business here again after the poor customer service i experienced They are…read morerude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude

Over the last few weeks we have been furnishing our new home with the help of Ashely Furniture in…read moreShiloh. Ashley Sledge was our sales person each time, and we highly recommend him. He was incredibly helpful, and did not try to push or oversell a single item on us. He gave us just what we wanted, and gave us plenty of time to think and make decisions for ourselves. This meant so much to us! We had two separate deliveries for our furniture, and both teams were phenomenal. I don't remember the names of the first group, but Robert Power was the name of the man who delivered our second round of furniture. He took great care of our house and furniture, and helped us to get everything lined up and arranged perfectly. I am completely surprised by how awesome this whole experience was. I would give them more than 5 stars if possible, and definitely will be returning for my furniture needs.

Horrible Customer service. Multiple different answers by different people, each giving new excuses…read moreand stories. Purchase furniture in stock a month in advance in order to make sure I receive my order in time, just for it to be pushed back TWICE!!! Zero phone calls, emails, or text messages communicating to us as to why we are not receiving our furniture, or even let us know that's it's not being delivered by the promised delivery date! Absolutely unacceptable and unprofessional. I do not recommend this location or Ashley Furniture in general