I'm thrilled with the new mattress they made for my little antique convent bed. It wasn't cheap,…read morebut where else are you going to get a special size? I was treated very nicely, and the owner explained my options and gave me the pros and cons of each. Excellent purchase.

If I could give Maplewood Mattress 10 stars, I would! My wife and I bought two long twins to make a…read moreking. My wife was very happy with hers, but mine was too firm. Justin worked with me for months - yes, months - until I got the perfect mattress for me. No other mattress store, online or otherwise, would have been so patient and diligent. Everyone at Maplewood Mattress was helpful, friendly and knowledgeable. And the fact that the mattresses are made here of locally sourced materials makes the whole experience even more gratifying. Thank you, thank you, thank you!!!

I regularly purchase furniture for rental properties and have never had such a frustrating delivery…read moreexperience as I did with Bob's in St. Ann, MO. On the second attempt to deliver, I clearly requested an hour's notice since I don't live at the property. Instead, I received a text less than 15 minutes before their arrival at 8:30 a.m. -- no consideration or proactive communication. They knew the day before that I was the second stop and could have easily notified me sooner. There was zero mention that someone had to be physically present at the property -- not in the store, not in the confirmation email, and not in any of the text messages. I even had a door code ready and was available by phone, but that wasn't acceptable to them either. The communication failures at every stage -- in-store, via text, and during delivery coordination -- were unacceptable. This will be the last time I purchase from Bob's. If you value clear communication and reliable delivery, I'd recommend looking elsewhere.

No issue with the sales people. But the delivery customer service people are unprofessional. You…read morehave to twist their arm to receive an actual phone call or leave a voice mail. They use text messages and e-mails that have contradictory delivery time frames. And the live chat person doesn't line up with the e-mail information either. They tried to deliver on a Saturday at 7am, when the email said after 8am. Then refused to come back in action known as a "Turn Around." Then despite requesting some time frame any day of the week between 8am and 5pm. The most recent info suggests they will try to deliver after 9pm on a weeknight. Ordered the couch a month ago, still don't have it.

I have visited this store to purchase mattress. I have 5 year old son and he was with us . While we…read morewere looking for options , my son pass by the behind of a gentleman who was wearing glasses . Gentleman started yelling at my Son . I guess he didn't think that we were going to buy a matress or simple can't stand for kids anymore !! It was rude , immediately need to correct this action .. I went to different stores around the city same day because I was serious on my purchase . Made my deal in MAtress firm in south county and manager Joe was so kind and professional in south county location ! I can go and purchase anywhere with my own power but nobody can yell at my son ! Poor customer service , even did not apologize ! Not recommended

Tyler was/is an outstanding customer service rep. He not only recommended the best mattress for my…read moreneeds! But also, a set of pillows which were extremely worth the price! Since purchasing my mattress. I literally only recall laying down and laughing once I am wake, because my mattress is THAT comfortable! To the point that I do not remember falling asleep! Thanks again Tyler!

This is one of those things that seems too good to be true, but you figure you'll try it anyway…read morebecause you prefer to shop small and local and hope it does work. We ended up saving a large amount on a mattress and it was the most pain-free experience ever! We had done our research and were feeling overwhelmed at the sheer number of mattresses out there. We stopped by Preferred Mattress and provided some info about what type mattress we were looking for. Ed replied with three or four that they had in stock. We went to Macy's before to try them out but the sales staff was too pushy. After checking out a few at Preferred Mattress we picked out one we loved. It was placed in our bedroom later that day. Pricing was insanely good. Delivery guys were great. The whole experience was super easy. Highly recommend! If you need a bed go see Ed!!!! P.S. We were lucky to meet Luna the Famous Shiba Inu Puppo that is sometimes there.

Good prices on quality products with full service delivery and setup. They also removed the old…read moremattress and bed frame.

I purchased 2 mattresses on 7/1/23 and paid in full. I was told that" I would have them in 1-2…read moreweeks". 6 weeks later as of 8/7/23 and after numerous phone calls getting the run around with no specific date they would be available I asked for a full refund. The customer service manager told me their company policy is a minimum of 90 days to obtain my refund! Very poor communication and unfare business practices! Very sad business practice. Never again...

1st. Review.....Josh Thornington a week ago…read moreRay is great to work with, was helpful in pointing towards the new Mattress, Adjustable Base and the awesome pillows I now have. Got everything for an amazing price so glad I made that stop. 2. Review... Hello, We are writing to let you know how professional and helpful your store manager Ray was when we visited Mattress Direct at 1026 S Brentwood St Louis a few days ago. Our son, Brent Rappaport, just moved to St Louis to attend graduate school at Washington University and needed some new furniture, especially a bed/mattress. As you can imagine, we visited many furniture stores and are pleased to report to you that Ray was by far the most professional, knowledgeable and pleasant of all the sales people we met this past week. It is so refreshing to see someone fully understand their product and be upfront and honest about cost, availability and delivery options. We are pleased to pass these positive comments on to you. Sincerely, Maureen Dollinger MD & Eric Rappaport MD

I wanted to get my partner a new bed because he is going into a memory care facility. I walked…read moreinto the store thinking I would need it in 4 days and Tyler made sure I would get it. He also said that the mattress could be held on will call if necessary. Of course the plans had changed and so that is what happened. Tyler called me with follow up on the delivery process and everything followed a smooth path. The delivery department gave me a time the night before and 10 minutes before they arrived. They did a great job putting it together. The product is really great and wonderful for a person who needs physical and psychological support. I really was particularly impressed in the situation I was in to get such great service. Thank you Tyler for all the support you provided with the twists and turns this process can take. It would be a cinch with a "normal" mattress purchase!

STOP LOOKING AROUND! Verlo is the BEST that you will find out there! They have a lifetime comfort…read moreguarantee on the mattress. They can adjust the mattress to softer or firmer over time if you like. They can custom build your mattress, so you could have soft on one side and firm or medium on the other side or any combination. Their adjustable bases are off the highest quality and do so much. Great elevation of legs and head to meet your needs. They stand behind their mattresses and are built in the USA, so no foreign fillers. Great prices and even Greater Service! Quick delivery as well! Go see them today!!

I like Ikea. It's not usually a quick in & out thing. I go when I want a browsing shopping…read moreexperience. It's a little more self-service than I like. Who wants to pick up and load a sofa? Not I. I bought a new sofa at Ikea late last year. For a small fee (under $40), it was delivered. The restaurant on the third floor was a must-visit, but now food is pricier (everywhere, not just here). Still, maybe it's worthwhile for an old-time experience of sitting sit in a department store eating a warm meal in front of those big windows with views of Midtown and other areas of the city. Room for improvement: I think the store should open a little earlier than 11 a.m. on Sundays.

I miss having an IKEA in my backyard. So when a friend asked me if I wanted to go there on a recent…read morevisit to STL, I said yes. We went at 10 AM, thinking that was when they opened. To our surprise, the opening time has changed to 11 AM. We left and came back at 11. Both of us always enjoy the displays that show you what you can do with specific amounts of square footage. The merchandising team at IKEA are so creative, they make use of every bit of space in their examples. IKEA is a huge store, but you can't get lost. All you gotta do is follow the arrows painted on the floor. They're there from start to finish. They'll lead you through; furniture, accessories, housewares, plants and more. When the arrows lead us through the frames and artwork, we got a giggle that they had copies of the Mona Lisa and Starry Night. My favorite area is the housewares, I can always find something that I need in my kitchen. However, on this visit I found a coat tree for my front foyer in the accent furniture area. It's going to be nice to have something to hand my coat on instead of throwing it on the chair. If you need assistance there's always an associate working nearby. As I shopped, I did notice the prices weren't as low as they use to be, but that is the case almost everywhere. However, it's still a good value.

I've been a longtime customer of Midwest. Clearance Center. It's safe to say my entire home has…read morebeen furnished by them. Their staff is always friendly and welcoming into their many locations. There are so many different pieces and styles of furniture for you to choose from. If you don't see anything you like on their showroom floor, you can search through their catalogs, or bring in a picture of what you are looking for and they will find it for you. I've always found their cost of furniture to be slighter cheap let than the BIG named stores. My furniture has lasted for years and the quality is unmatched. Thanks Jon and Mae for always working with me and my family to make this an unforgettable experience.

Jon was great super helpful easygoing! they gave me a much better deal than any stores I've gone…read moretoo. I even changed my mind on a recliner and they had no problem working that out they helped in everyway possible with either a sale or product information. Great store with Good pricing.

Kevin was great! He answered my questions over the phone before I came in. He took time to help…read moreme pcik out a matress. Our block had chepped in to buy a bed for a neighbor in need. When I explained that to Kevin, he threw in a mattress cover for free, and he gave me half off on a nice pillow.

I have always been apprehensive about wanting to get a new mattress. I haven't even been able to…read moreafford a good mattress. So when I was able to get one I was not looking forward to being attacked and told that I needed something that I didn't want. Kevin and Coann listened to my concerns, and I was given the best recommendations. Kevin was able to honor a price for a mattress that was listed on line. I think that I went back 4 or 5 times before actually taking a mattress home. Kevin andhelped me get the mattress to my car and helped me get it in the back seat. Please consider this store when buying a mattress. You will be treated like a human being, not just another number.

Just went into The Bed Guy Store yesterday, confused on what I needed. Rob , was so helpful and…read moreknowledgeable, he helped me figure out the right futon and mattress for the space that I was working with. And just like that he delivered it this morning. Highly recommend this business!!!

Absolutely wonderful staff!…read more They found me parts for my 2 futons (same but different sizes) in Florida that I looked for, high and low throughout the US for 5 years! I was literally for hours behind my computer and calling many places about once a year and obsessed with it once a year, because I knew that if I did not find these already mostly broken parts timely, soon I had to part with these futons ... I was so attached to the 2 futons I had that I held on to them. They are tropical futons with tropical woods that are perfect for a condo at the beach. You sit in the futon and look at the ocean. These futons lasted and looked very good on the outside, but rough and incorrect usage by guests for my Airbnb broke the snappers, invisible and integral parts to the futon. Well, Kari there at The Bed Guy located spare parts for me in yet another part of the country through her contacts. She went out of her way to help me out. I can only imagine that if she is that helpful to a customer who didn't even order the original futon in their store, how helpful they are to customers who buy there. For sure, customers can be certain of ongoing dedication to quality and extension of the life of their futon, no matter how rough you or family members or guests are with them, long after purchase. It's a money saver too! These people are extremely helpful and very knowledgeable. Thank you so much.