Absolutely wonderful staff!
They found me parts for my 2 futons (same but different sizes) in Florida that I looked for, high and low throughout the US for 5 years!
I was literally for hours behind my computer and calling many places about once a year and obsessed with it once a year, because I knew that if I did not find these already mostly broken parts timely, soon I had to part with these futons ...
I was so attached to the 2 futons I had that I held on to them.
They are tropical futons with tropical woods that are perfect for a condo at the beach. You sit in the futon and look at the ocean.
These futons lasted and looked very good on the outside, but rough and incorrect usage by guests for my Airbnb broke the snappers, invisible and integral parts to the futon.
Well, Kari there at The Bed Guy located spare parts for me in yet another part of the country through her contacts. She went out of her way to help me out.
I can only imagine that if she is that helpful to a customer who didn't even order the original futon in their store, how helpful they are to customers who buy there.
For sure, customers can be certain of ongoing dedication to quality and extension of the life of their futon, no matter how rough you or family members or guests are with them, long after purchase.
It's a money saver too!
These people are extremely helpful and very knowledgeable.
Thank you so much. read more