We visited today with my father-in-law (FIL) after purchasing a mattress & ergo vase set for him at…read morea different location. Even though a sale and upgrades may have been possible, the sales associate provided excellent service in answering all of the questions that we hadn't asked. This friendly service at no additional charge including ability of FIL to try out relative firmness of options proved a valuable component of completing the sale process. If you stop by, talk to Tyler! He'll listen & help with your mattress selection!

I wanted to get my partner a new bed because he is going into a memory care facility. I walked…read moreinto the store thinking I would need it in 4 days and Tyler made sure I would get it. He also said that the mattress could be held on will call if necessary. Of course the plans had changed and so that is what happened. Tyler called me with follow up on the delivery process and everything followed a smooth path. The delivery department gave me a time the night before and 10 minutes before they arrived. They did a great job putting it together. The product is really great and wonderful for a person who needs physical and psychological support. I really was particularly impressed in the situation I was in to get such great service. Thank you Tyler for all the support you provided with the twists and turns this process can take. It would be a cinch with a "normal" mattress purchase!

Here's the end of the story: The Ethan Allen table was removed. We went a few weeks without a table…read morewhile we waited for a new one to arrive (from another company). What was interesting was that the men who picked up the table said that they have had to pick up other defective furniture. We ended up finding a solid wood table, much prettier and sturdier, from an Amish place. It is stunningly beautiful and I can actually use it!

I've experienced far better than the service we received at this store. I made sure the saleswoman…read morewe spoke with understood that we were in a position to buy immediately and from her - in sales-speak, I qualified us as buyers to save some time. Somehow that never registered or she was just plain daft because she treated us as though she was doing us a favor by spending time helping us select about $5k worth of furniture. Here are a few tips for success that may help them in the future: 1. Don't tell the us that another customer left because of the amount of time you were spending with us. The store wasn't that busy and someone else could have helped us if it was your "up" and you were busy. 2. When the customer asks which other stores in the area are comparable don't state that nobody else is in the same category - it is transparently disingenuous. 3. Don't point out that your store is about to close when I begin asking about mechanics of purchasing, ie. incentives for accepting store financing, delivery timeline, etc. 4. You probably shouldn't ask the customers to restore displays to their original condition after checking how they operate. We went to Bassett the next day and ordered everything that we were discussing at EA. We also had such a great experience that we decided to pursue refurnishing the living room too. Sorry EA - you blew it!

High pressure to buy a mattress then they deliver the wrong one and tear up our yard with delivery…read moretruck. They never fixed the damage

I had been to 6 other furniture stores and couldn't find what I wanted…read morewithin my budget. I stopped at Mattress Direct on a whim and Mallory was the answer to my prayers. She asked a few questions to clarify my wishes then she provided me with exactly what I needed. I've had my mattress for over a month but still enjoy that new mattress perfection every night. The delivery men were also politely efficient.

We bought a table that we have been looking for, for awhile. Found it right away with the help of…read morean experienced salesperson who had been on the job some time. I told her what I wanted and she put her finger on it right away.. We don't have it yet but it's on order and we hope to be happy with it when we get it.

Had the most wonderful customer experience with Abby. My husband, kids and I had an idea of what we…read morewanted to do with a room and Abby took her time, really worked hard, and coordinated a great design. Yes. It is pricier than other places, but those places treat you like you're at a used car lot while this place is like a Lexus dealership.

What They Offer: This 2 story Chesterfield location offers an expansive selection of home…read morefurnishings, including home theater seating, sectionals, bar stools, and massage chairs. Amini's has a beautiful assortment of chandelier lighting, sconces, and accent lighting. For those that are wellness minded, they offer a vast selection of hot tubs, cold plunge, and saunas. Amini's also offers unique area rugs and game room items including pool tables, game tables, table tennis and more. What Makes Them Special: Amini's representatives are gracious and customer-focused. They are helpful without being pushy. The store is immersive, tactile, bright, easy to navigate, and offers many items on display which help you select your pieces with confidence. Customer Service and Quality: The store and it's representatives offer exceptional customer service. They are friendly, attentive, and knowledgeable. I have been shopping here for years and have been immensely pleased with the consistent high service levels and the quality of goods.

This place is great with kids! they have free amenities for the kids along with an arcade for free!read more

If you purchase furniture from La-Z-Boy, don't waist the money for the 5yr extended warranty…read more Total scam! I have a recliner that has all the bells & whistles purchased in 2021. I have already had a repairman out once in the first year, but the chair is having the same issue. It shifts as if something is not hooked together properly and shifts when you sit in it. I am not a large person - 5'4" 160 lbs - so I am sure I didn't break it. It's a BIG Recliner. But the mechanics are only covered for a year. If I spill something on it - they will help with that. But the workmanship on the chair is not covered! They want to charge $160 labor plus $14/hr after that. Total BS. The couch we purchased - the back of the couch is coming loose as the fabric is thick and the staples are not long enough to hold the back panel in place. Again - the workmanship is not covered! We are not hard on this furniture & no kids in the house to put on additional wear & tear. TOTAL MISTAKE TO BUY FROM La-Z-Boy! NOT WORTH THE PRICE!!!!

Bought a recliner that we waited 6 months for (which we were fine with) but it was damaged when it…read morewas delivered to the house. It's been a year and they have not yet repaired it even though they have assured us they would within a few months. We have called multiple people multiple times, emailed pictures to warehouses, and even been blown off TWICE for scheduled visits to our home. I've had to take time off of work for the same visits that have proved fruitless. I've called corporate. I've called the store. They've gotten photos and emails and nobody's ever reached back out to see what the issue is or how they can fix it. No updates. The one star is being generous.

I bought a mechanical bed and mattress with all the bells and whistles in October of 2024. Monday…read morethe bed made a loud popping sound and dropped flat. The man I contacted was extremely concerned and he came to my home the next day and repaired the bed. Then he said he would keep extra parts in stock in case we had another problem. From the day I bought the bed they have been very friendly and helpful. I even bought 3 sets of their wonderful fitted sheets. This was also on Memorial Day!!

We started at the big box stores to narrow down what we wanted. Once we knew the brands and models,…read morewe reached out to Matt to check availability. He came through and then some. On delivery day, I got a flat tire down the street, and Matt actually came out to check on me and see if he could help. That's the kind of service you just don't get anywhere else.