Go somewhere else. We stopped by this store because of the convenience of the location. Sandy the salesperson immediately directed our attention to the most expensive mattress in the store and insisted it was the best out there. We tried it and liked it but wanted to try other mattresses. She continued to hover over us trying the upsell every single model. My husband and I couldn't get over how pushy she was. We agreed on a mattress and were going over paperwork, when Sandy "accidentally" added on a $500 box spring to our purchase that we never agreed to. We asked her about this and she insisted that we asked for it. Finally she agreed to redo the paperwork and take the box spring off the order. She told us that the mattress should be delivered in no more than 4 weeks. Fast forward NINE weeks and the mattress still isn't here. My husband has called multiple times for an update and they just keep telling us they don't have an estimated delivery time. My husband called finally this week to cancel the order and Sandy HUNG UP ON HIM. Furious, I called and demanded the order be cancelled and Sandy was so rude and passive aggressive. She even had the audacity to tell me my husband was lying about their conversation. Hilarious. Order canceled. Mattress Firm will never get our business. read more

Extremely displeased with the Memory Foam Beautyrest mattress this particular Mattress Direct sold us less than a year ago. We were told memory foam is the best for my chronic Rheumatoid Arthritis. When we expressed concerns about memory foam creating too much heat, and making us too hot in the middle of the night, we were reassured that this particular mattress had a gel cooling agent that would prevent any of that. Fast forward nearly a year later, my arthritis hurts worst than ever when I wake up in the morning, and my partner has started developing back issues he never had before. We're both less than 40 years old, mind you. During warmer months, we sweat and get miserably hot in the middle of the night. My $500 Macy's mattress gave me more support than this. And yet, we cannot return this mattress with our "warranty" because it's not defective, per se. It looks as it did when we bought it. Now, we'll most likely be spending another $2,000 to purchase a regular innerspring mattress from a different location. (That's kind of the trick with Memory Foam, I guess. It gives no support, yet goes back to its original "look" as soon as you get up - nullifying any kind of warranty return.) I'd recommend NOT buying a Memory Foam mattress (of any sort) or shopping at Mattress Direct. read more

I went to mattress direct today looking for prices on bed frames and box springs and ended up buying both! The service was amazing and I got exactly what I wanted:) will definitely be going back!!! Great service and great prices!! read more

Had problems right out of the box upon delivery and it was one issue after the next. Then the brand new frame locked up and wouldn't move, so had to take the mattress off and sleep on it in the floor. Two days later the frame started working, yet they would not replace. Not a good buying experience. read more

Had the best experience here. The store manager Kyle was laid back and got me a great bed at the lowest possible price, I got a king Beautyrest Memory foam on 8Q adjustable bases and just love it. Could not have had better service, and they made it directly for me, no sitting in a warehouse for 6 months, was made the week I bought. Could not be happier. Thanks Kyle read more

So we went to the Arnold location and we were helped by Sandy. We tried out A LOT of mattresses and we were told about a "GREAT DEAL" on a Temrupedic Flex Hybrid Elite, but it was a FLOOR MODEL, which directed our concern to the warranty more so than the price. After asking Sandy no less than 6 times about the warranty and her even calling another store location to check on the age of the "floor model", she was consistent in telling us; "This mattress is NO OLDER than 6 months.", even when we asked FOR EXACT age of the mattress, she swore that it was "ONLY 6 MONTHS OLD!" And the warranty was 10 years and based off of the manufacture date, but Sandy said, "I can't seem to find the manufacture date, but I KNOW IT IS ONLY 6 MONTHS OLD!!". Since we are not Mattress sales people, we had no idea how hard it was to find the manufacture date, so we believed what she told us and spent $1200 on the mattress and cover. We left and continued to talk about the somewhat strange behavior of Sandy while we were at dinner and we searched the internet and found that the "manufacture date" BY LAW is on the tag, which on Tempurpedic is RIGHT ON THE REMOVABLE COVER and actually was hanging out AFTER Sandy "looked and couldn't find it". Since our purchase was not going to be delivered until next Saturday, we figured we would swing back through the Arnold store and take a look for ourselves and see if WE could find the "manufacture date", but they were already closed. So we returned today, the very next day, shortly after Mattress Direct in Arnold opened and went to take a look at the tag. When we got there, Sandy was NOT there and was a couple of customers being helped by the same gentleman, Grady I believe, that was present durring the ENTIRE experience we had the night before, mind you, he had ONE customer that he helped for about 10 minutes while we first started looking the night before. So we asked him if it was "OK" for us to look at the tag for the manufacture date, which he even assisted Sandy with looking for yesterday, and said that was fine. While we started our search for the tag, me and my family heard Grady VERY CLEARLY tell the customers he was assisting that the mattress we were moving around and messing with, "Oh and THAT one over there, the one that those folks are looking at, that is a floor model which I can do for $1100, but that's just on the FLOOR MODEL." UMMMM, yes, that was the SAME mattress that we JUST bought, still on the floor, and being offered for $100 MORE than we paid for it. I guess they have an entire back room filled with "Floor Models"?? Back to the "manufacture date", well it turns out the mattress tag is RIGHT IN THE OPEN at the head of the bed, didn't have to remove ANYTHING, it's just there, EASY to find. Since no one in my family is a mattress expert it took us about 4 SECONDS to find the manufacture date....2/18/2015!!!! THAT'S A BIT MORE THAN 6 MONTHS!!! When we approached Grady and asked for the store manager he told us that Sandy IS the store manager AND since he didn't have anything to do with "our sale" and didn't work with us, he wasn't too sure how much help he could be, forget the fact that he sat and listened to our ENTIRE conversation and our concerns THE DAY BEFORE...Since our purchase was Paid In Full we asked him for our money back and to void the sale. Grady responded with, "I will see what I can do, but I am not sure if I can Void the Sale!" And I replied "Yes, would you see if you could, thay wpuld be great. And is there ANY reason why that between you and Sandy, you couldn't find the Manufacture Date yesterday!?" Grady replied, "Well Sandy and I have been here for 5 years and my eyes aren't so great and I don't know why Sandy was having problems finding the date." I replied quickly and told Grady, "Dude, my daughter could have found the date!" And he replied, " Well then you should have had your daughter look for the manufacture date!!!" At that point I started to loose my cool and I asked Grady, "Hey man, ease up on the attitude, YOU GUYS are the one with questionable sales techniques, YOU GUYS ARE THE ONES THAT LIED ABOUT THE DATE!!!" And it was at that point that Grady replies; "You know what, I AM NOT REFUNDING ANYTHING, YOU CAN TAKE IT UP WITH CORPORATE!!!!" At that point I was so upset that I said that fine and I will be calling the police to see if they are able to help us get our money back...he replied with something smart assed. read more

In September my fiance and I had a warranty issue with our serta black label. The salesman talked us into moving up to a comforpedic. We were reluctant but were told we had the sleep guarantee and it could be exchanged if we didn't like it. We knew within two weeks of delivery we hated the bed. The sales staff said oh it is just because it's cold out give the bed more time. More time passed we were then told that not only do we not have the sleep guarantee on the brand new mattress that because its a warranty issue that we are stuck with a bed we can't sleep on. The staff was no help resolving this issue. If the fact that a warranty mattress can't be exchanged was explained to us we would have stuck with the same model that we currently had. Over all I would say the sales person was misleading at best and out right lied to us at worst all to get us to fork over nearly a thousand dollars on top our warranty. I would not send any friends or family to this business and recommend you do the same. read more

My husband and I got a Beautyrest mattress from this location and are now sleeping great. For years we debated getting a new matress but could never agree on which type we both liked. I like a softer matress and he leans toward the more firm. Our salesperson, Sandy, took the time to help us find the perfect compromise. The deliver guys were in and out in minutes and showed up at the time arranged. I couldn't be more pleased with our experience here and will be certain to return. Thanks Sandy and staff! read more