We purchased a new sofa through them which took some doing since they sell a lot brands related to…read moreAshley furniture. We have had a poor experience with Ashley furniture in the past. After voicing our concerns, we decided she explained how they operated differently than the Ashley stores themselves. If you are looking for furntiture, give them a chance. They a privately owned small business. They also have more in their warehouse or can order some items online. They have been there 11 years which surprised me because I honestly had not heard of them.

I would first like to start off by saying the service I received from Ashley was awesome she made…read moreme feel so much like she appreciated me being in there. I love my purchase. I will definitely be going back. The whole process gets five stars now on to the delivery of my sofas. Rich was so so nice and the other gentleman too I didn't get his name but they did a great job. Thanks for your professionalism and service. Stephanie Evans

Wow! We were shopping for a new mattress and had been to several stores that were quite willing to…read moresell us a new set. We were frustrated and getting ready to go home when my husband spotted Mattress Direct. We went in and met Justin. He was amazing! He listened to what we were looking for and directed us to a few options he thought would be right for us. He really knows his products! We weren't even planning on making a purchase today, but the prices are astounding compared to other stores. We found the right set and cannot wait for delivery! I have already called a family member who is looking for a new mattress! Mattress Direct is our new "go to" destination for every mattress purchase! And... Justin, thank you so much for taking such great care of us!

Shaun is wonderful! My Fiancee and I needed a mattress and he was extremely helpful. He knew the…read moreproducts and asked us questions to guide us in the correct direction for the mattress that would be best for us. I highly recommend Shaun and Mattress Direct.

The sales associate Shana Albertsons was phenomenal. She was friendly, helpful and had our best…read moreinterests in mind. She told us about the specials and sales and helped us save quite a bit of money on pillows and mattress protectors. If you are in the market for a mattress go see Shana, you won't be disappointed. We recommend this store over any other in the neighborhood.

Katelynn and David were great help with us finding a bed frame. awesome customer service, very…read morefriendly, Great people 10/10

I placed an order for some furniture yesterday with a scheduled delivery for today. I noticed that…read moremy order status staying in "processing" for most of today so I called the store to confirm that I was getting my order. Mariano told me that he would need to put me on a brief hold. I waited 20 minutes and he never came back. So I called back and I spoke to Martin and he told me to expect delivery today between 4 and 6 pm. About 30 minutes ago I got an email telling me that my item was out of stock and that I needed to call the store to get a refund or pick something else. I called the store to get my money back and I was asked if I could go on brief hold. At this point I have been on hold 11 minutes. I would never do business with this location again.

My wife and I want to thank Andrew Kaiser for his professional assistance helping us place an order…read morefor two complete beds for our home. We are both handicapped, I am in a wheelchair, and Andrew showed us just how helpful a sales agent can and should be. We placed our order and were more than pleased with the pricing and value of the products we selected. Our order was delivered on schedule as promised. A word about our delivery personnel. Iairto and Tyrell were sensational. They showed up as scheduled and went out of there way to assist us, moving our old beds out for recycling and also carrying the bed frames to our garage. We think they went far beyond what we expected and are truly grateful for their assistance. Dick & Marian Miller

Greg Alford was by far the best mattress sales professional I've ever dealt with. Highly…read morerecommended Greg and Mattress Firm.

Where to start…read more.. When you enter in the store you think, "Oh boy I'm going to be in here all day". The last time you went in the entertainment centers are where the patio furniture is now. WTF? How annoying! Yeah, they do this every weekend. Enter in the commission based sales people... They help guide you around the store tossing in whatever add on sales to what you came in to potentially purchase. If you're like me and don't wish to be bothered while browsing furniture, then brush them off like a pesky fly. However, they'll be back to periodically check on you. Be VERY careful of the quality of the furniture. Those big sectionals that look inviting you sink down to the floor in them. Also, they get a lot of Ashley furniture castoffs that aren't marked very much down from the original price. In fact, Ashley furniture had lower prices on their sofas than Weekends Only. Something is off there. Entertainment centers are all traditional looking, wish they would get in some modern pieces. Steer clear of the ones marked under $100, they're not sturdy at all and look cheap (well, because they are). I will say they have nice looking bedroom sets and coffee tables (more so than they feature online). Do NOT buy the furniture protection plan, it's a rip off. This furniture is all engineered wood and not worth protecting. It's going to show the wear and tear pretty fast and there's always fees involved such as delivery men to come to your house and pick it up. Plus what will you do when you're without furniture because it's being repaired? OVERALL ASSESSMENT: You pretty much get what you pay for. Cheap furniture = lasting for 3 years at the most. Of course depending upon your children, pets, and how tidy your husband is. I'd shop and compare them to Ashley furniture first before making a big furniture purchase. You want to love it, not just like it.

I just realized I never updated this review. We had so many issues with service to fix and repair…read moreour furniture and it took them quite a bit of time but they did come out and fixed and repaired. I would have giving them a 5 but it took them months to do anything. Furniture is about 7- 8 years old and still working. Love the furniture not so wild about customer service!

This is our second mattress from this store. We went with the king size smart bed with flexible…read morebase this time. Service was good, knowledgeable and helpful. Fast delivery and set up. Yes, the mattress is expensive but your rest is important. They offer financing and additional discounts for return customers.

Very rude will never do business here again after the poor customer service i experienced They are…read morerude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude They are rude

Over the last few weeks we have been furnishing our new home with the help of Ashely Furniture in…read moreShiloh. Ashley Sledge was our sales person each time, and we highly recommend him. He was incredibly helpful, and did not try to push or oversell a single item on us. He gave us just what we wanted, and gave us plenty of time to think and make decisions for ourselves. This meant so much to us! We had two separate deliveries for our furniture, and both teams were phenomenal. I don't remember the names of the first group, but Robert Power was the name of the man who delivered our second round of furniture. He took great care of our house and furniture, and helped us to get everything lined up and arranged perfectly. I am completely surprised by how awesome this whole experience was. I would give them more than 5 stars if possible, and definitely will be returning for my furniture needs.

My personal experience with this store was very uneventful and reasonably so, as I was just…read morebrowsing and looking to kill time. I'm posting this message on behalf of my mother, who, despite walking into the store with fervor and ambition; knowing what she wanted to buy and being ready to buy it, had the exact same experience: being completely overlooked by the staff. If you've not guessed by now, both my mother and I are black, as was one of the staff members who was unfortunately already occupied. However, the rest of the staff was not only unwilling to even speak to my mother, but actively walked past her to cater to those who came well after she did. Giving the staff the benefit of the doubt, she waited, but no acknowledgement was received. Eventually, realizing that she was being ignored, she found another black lady who was also standing alone in the store and asked her if she shared the same experience. She did. Just to be thorough, she even asked other customers if they had been helped. Low and behold, everyone had received immediate service except these two lone black women, who then decided to leave. My mother was offended, and I told her to call corporate. All things considered, I am disappointed, and hope that the store makes better hiring decisions in the future.

My mother and I have purchased more than a few items from the store (due to a house fire) and it…read morewasn't a bad experience at all. BUT, recently I went back to get a bed that I HAD to have and found they were moving to a different location, so I wanted to purchase the floor model. I called and spoke to my sales person (whom I love) letting her know that I am interested and ask what I would need to do. She let me know that I could not purchase the bed until after the 1st of the year. I was ok with that but kept in contact so that she would know I was serious. She gave me several times to call back so that she could check with the manager to find out pricing and when I could actually take the bed. The day comes to get the price and they've SOLD THE BED! What, what do you mean. I could have spit nails! You told me to call back, you said I had to wait on a manager. I was so angry, disgusted, pissed, and let down. I have call you all for a month straight and you sell the bed AFTER I REPEATEDLY told you I wanted it! I stated to call back up there and ask for a manager (because the manager was who my sales person was waiting on and who knew someone wanted to buy it) but I thought, Ill just go spend my money someplace else. In good conscience why would the manager sell the item knowing someone had been asking about it for weeks?!?!? At the VERY least they could have contacted me (because they had my #) to see if I was still interested. Terrible service!!!!!!!!!!!!!!!!!!! **I wont give them 1 star because the past experience was better, ill admit. But for good reason, we spent thousands of dollars replacing 3 bedrooms worth of furniture, mattresses and all, so I would suspect that they would be at least "fake" nice!

I as well wish that I could give this establishment zero stars.But unfortunately that is not an…read moreoption. It is very, very sad to me that in the day when we works so hard for money, that doesn't go very far at all and then to choose to spend it with this establishment and then be treated with such total and gross disrespect does not make any sense at all. If I were as evil as the manager was to me. I would say, I hope this business goes out of business.But that would put a lot of people out of work, and that would not be good. I manage an establishment with 20 employees and if I ever heard one of my employees talk to any customer or not make it right for any customer. I would unfortunately have to do some corrective action in a possible separation. To employ somebody who literally talks to People with blatant disrespect, literally waiting until you close your mouth so they can jump on top of you has to have the last word unwilling to do absolutely anything to help you is absolutely ridiculous. I will never in my lifetime. Go back to the store and anybody that I know that wants to buy furniture. I will make sure that they stay far far. Far away from this store. I will also be trying to see what I can do to seek some. Type of legal action. Because none of the things that I was told after purchase and receiving damaged furniture was disclosed to me at the time of sale or during my shopping experience. However, the sales guy was great. Unfortunately, like a previous reviewer, said, once you sign the papers, it's no longer an issue for them. Never again.You got me once, but you won't get me twice.