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    The Home Depot

    2.6 (35 reviews)
    Open 6:00 am - 9:00 pm

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    seam section 3

    We purchased a granite countertop on 1/10/2016 from the Home Depot in O'Fallon, IL. The countertop has a 15-year limited warranty through Daltile. At that time, Top Masters were the Home Depot installers. It took 2 sets of installers at different times to make the initial installment b/c the first installation was unacceptable. We now have major issues along the 25" seam with gaps in the seal (see attached). We've called Daltile numerous times and they say this is an installation issue (which we agree). Top Masters is no longer an installation provider for Home Depot. We've contacted HD numerous times and I recently visited the store. The Customer Order Specialist didn't come out of their office to speak to us but only relayed information to another worker. The COS' message wasn't pleasant and we were told the Home Depot warranty was only for a year. Take a look at these pictures. Is this the result of a Home Depot countertop installation you want displayed? This unresolved issue has been going on for months and we now have it covered with packing tape to keep food from falling into the cracks as it's 6" from our sink.

    Randy Helf being of great assistance to first time home owners!
    Sara F.

    First of all, LOVE that I can search what I'm looking for and then the aisle and bay is giving to you. My husband and I needed assistance and Randy Helf helped us. He was very nice and informative. My husband and I are a young couple still learning about tools and DIY home projects. Randy helped us find what we needed and gave tips on how to do the things we needed to do. Jim helped as at checkout and he as very personable. We love home depot and so does our family. My grandpa could stay in there for hours, and now we know why. It can get confusing if you don't know what you're looking for! Thank God for the helpful staff and user friendly website/app.

    Beth S.

    Much better than Menards. People were actually helpful. People were easy to find and prices were great. The greeter at the front door was AWESOME!!!!!! VERY HELPFUL

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    Ask the Community - The Home Depot

    Review Highlights - The Home Depot

    My sister needed a large bin, and it said online that the store had 5 in stock yet when we arrived we didn't see them.

    Mentioned in 3 reviews

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    The Home Depot - hardware - Updated May 2026

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