Came in on Saturday morning about 10a. No one at counter, passed by the middle desk, where there…read morewas employees gathered talking. Not a word to me. As I wondered looking through the store the young girl that was standing at the middle counter in very tight clothes passed me. I asked if camping supplies were sold here, she just looked at me with a dead stare with no reply. As I walked toward the front of the store, I thought I would ask someone else, she was sitting at the counter, and replied to my question.."in the camping supply aisle". REALLY!! what kind of business is this!! I got what I needed, the young girl was atvthe register, no greeting, blank stare, no thank you, Never again...if you read this do better Ste Genevieve County Do It Home Center

From the owner: We specialize in quality building materials for all types of projectsread more

I hate to point this out but today I made a cash purchase of $39.26. I gave the clerk a hundred…read morethen realized I had a pocket full of change. I tried to give the girl the 26 cents but she'd already keyed in the $100 I tendered and claimed she couldn't change it and apply my 26 cents. What is wrong with these kids? If your job is working at a cash register, you should be proficient in making change with or without the display on the register.

Never have what you need, employees are incompetent and outright rude to answer the simplest…read morequestion and their pricing is the worst. I grew up on a farm where my family would get excellent service from Buchheits. Those days are long gone and we've spent our last dollar there. Ill drive a country mile out of my way to spend our money at their competitor's!!

I recently moved to Waterloo and I try to shop family owned businesses. I was needing some paint…read morefor project. Yeah they open at 7 am, how cool is that. The paint section was right when I walked in the store, I selected my color, now I was needing some assistance. I walked to the counter three people were in the back of the store behind the counter. They quickly got up to assist me, I later discovered it was the owner and his daughter. I told them what I wanted and the paint mixing began. I was trying to make small talk, the guy would not speak to me.... Really dude you own the place, luckily the daughter was much friendlier. During our conversation I discovered that she is in training and would like to take over the family business. I will go back because of her.....

This facility is ran very smoothly, treating customers with respect and kindness. All the workers…read moreare very attentive and obviously put all their effort into making your experience good

Nice selection of stuff, but terrible customer service. Don't bother trying to reach any of their…read moredepartments by phone or get help over the phone

Don't recommend sporting goods section here. Lady on the phone was less than helpful. Was annoyed…read moreat any questions I asked, and in general did not have any interest in helping a customer. Rural King has much higher quality people in sporting goods than here, and my first experience at Buchheits will be my last.

Friendly staff great prices! Carry everything your big box stores will have. Can't beat it for a…read morehometown do it center.

From the owner: Specializing in: - Lumber…read more- Paint - Hardware Stores - Kitchen Cabinets & Equipment-Household - Wallpapers & Wallcoverings - Building Materials - Metal Buildings - Cabinets - Home Repair & Maintenance - Wood Products

Call needing small motor part and said where on the way there would be there right at closing. 2…read moreminutes late, closed any way.

Best store for DIY'ers! Hands down, bar none! But always remember, "Take the old part with you!"read more

I visited this ace a week ago to have a car key cut. My key has a chip but I only wanted them to…read morecut it because I have a way to program the key. Unfortunately the key wouldn't fit in their machine due to the fob. The staff told me to separate the key from the fob and they could do it. Today I returned with the key separated. The first two people I spoke to were helpful but seemed to lack the knowledge to do the task. The third lady arrived and started throwing up reasons they couldn't do it. Claiming company policy and other bogus reasons. I love when the "place with the helpful hardware folks" are anything but helpful.

This little hardware store has everything! It's about 2…read moreblocks from my mother in law's house, and I'm in there almost every time I'm in town for something. Helpful friendly staff too

Very disappointed in ace hardware in Freeburg, Illinois will never go there again went there to use…read moremy Black Friday rewards to get a hard time again this is not the first time would not even give 1 star if I could. employees could care less whether you shop there or not in speaking with my neighbors the rewards program is a joke and you can get the same product ay Walmart for half the price.

This store has the worst customer service I have ever experienced. I had an order delivered with…read morethe wrong items, called the store at least six times and never received a return phone call from their managers. Attempted delivery of correct items failed due to lack of proper communication from the store and they are now refusing to deliver my order when I tell them I will be at home for the exchange. Advise that no one else do business with this store, or even Ace Hardware at all if this is their standards for customer support.