Great customer service. Had my 2016 Acura MDX windshield replaced next day after calling. Dennis…read morepersonally recalibrated. Can't recommend them enough!

Friendly and flexible with a fair price…read more Repaired a small chip in my windshield at my workplace.

Quick to schedule and even quicker service! Highly recommend! Best pricing, came to me and replaced…read moremy window fast!

Quick phone response and best price quote. Have not had service yet as he is an independent and…read moredidn't like his response on another review when he told them to call the dealership

About two months ago, a UPS truck hit my car while parked in the parking lot. I was able to get the…read morecompany's insurance company to pay for the damages. After researching different places, I knew I had to go to Charlie's Columbia CARSTAR because it had the highest reviews for auto body shops I had ever seen online, both for customer service and quality of repair. I was greeted by Adam and a woman (didn't get her name), and they were extremely friendly and efficient at their jobs. They made sure all my questions were answered and that I was satisfied with everything throughout, from the estimate process to getting my car back. They were communicative throughout the entire process and provided updates. I really appreciated the front desk workers and felt like they had my back. The staff who worked on my car was quick with the repairs while being the most attentive to details. They even included car detailing! My car was extremely clean on the outside and inside when I got my car back. I couldn't be happier with the services I received here. Even though I didn't pay for it (the insurance company did), I saw the price and thought it was quite affordable. I am honestly very impressed with Charlie's Columbia CARSTAR. I hope I'll never need to go through an auto body shop again, but it's good to know that this place exists and does amazing work if I do need to come back!

The staff is super friendly and attentive! Glad to have had my repairs done through them.. picked…read moremy vehicle looking brand spankin' new inside and out, thank you Rob!

Ghosted. Got an email 2 weeks after request. No call. Job was already done. Apparently, no interest…read morewhen contacted.

I had a great experience with this windshield repair company! Scheduling was incredibly easy, and…read morethey offered plenty of available options that worked perfectly with my schedule. The repair itself was quick and super convenient. Overall, the whole process was smooth and stress-free highly recommend! (Belleville Location).

While on vacation I ended up cracking the windshield moving around some luggage. Luckily for me…read morethis business was nearby, they quickly responded to my yelp request for assistance. Had an appointment scheduled and less than 48 hours later the windshield was replaced. Took the two technicians less than an hour and the sensors attached to the windshield did not need to be recalibrated. They even let my wife and kids watch the whole process which was entertaining.

New windshield was installed and crack was found while van was still parked within hours. Anytime…read moreAutoglass first sent someone out to "fill the chip" but no chip existed because the source is from the side when they installed it. They only offered to refund half of what we paid for this cracked windshield! We asked for them to come back and install an unbroken one which they originally agreed to,but then refused, first stating that they didn't have a size to fit this van and then claiming it was our fault. Beware of trusting this company. Owner cursed at us and hung up on us.

A rock hit my front windshield, causing a gnarly Crack in my line of vision. I called my insurance…read morecompany, who referred me to the Safelite that was closest to me. She said they would call to set up an appointment. I was called later that afternoon, and was able to make an appointment for just two days later. You have the option of going to the store, or having them come to you. I showed up at the assigned time, and they already had all the info from my insurance, so I just needed to give them my key, and wait in their comfortable lobby. The job was completed in less than an hour, I got instructions on what I needed to do so the new window didn't shift and cured properly, and they even vacuumed my floorboards. The experience was quick and painless, and the techs were professional and helpful.

"I am extremely disappointed with my experience. My windshield replacement was scheduled today…read morebetween 8:00 AM and 12:00 PM. My family planned our entire day around this appointment, only to receive a call after the appointment window had already started informing me that it was being canceled. I understand that unforeseen issues can arise, but providing notice after the scheduled service window begins is unacceptable and shows a lack of respect for your customers' time. Had I been notified earlier, I could have adjusted my plans accordingly. Customer service is about communication and reliability. Unfortunately, this experience fell well short of expectations. I hope the company takes steps to improve scheduling and communication so other customers do not have to deal with the same frustration." If you'd like to put a little more pressure on them while still sounding professional, you could add: "As someone who manages customer relationships for a living, I know things don't always go as planned. What matters is proactive communication. Waiting until the appointment window has begun to cancel is simply not acceptable."