Here's why I like them: 1) The water tests well (we test every bottle before using) and it tastes great. 2) If you go to the shop on Washington, (most of) the guys who man the desk are good and reliable. 3) Unlike another very local water vendor (a straight-up thief), they don't give you a sob story about personal financial issues, guilt you into paying a year in advance, then vanish without ever delivering another bottle. 5) Their employees don't trash talk other local water vendors in person or on Yelp. So, if you ask me, go here. If you ask me about that other local water vendor, I'd say: run. read more

Great tasting water, reasonable prices, quick service, and the workers are nice. Overall great place to refill my water bottle!

Love coming to this place for water! I was coming here when you had Chris working in the store and he was personable and friendly. ALWAYS with a smile and you could tell he was genuine. After he started delivering there was someone working the store who isn't worth mentioning because he was worthless... ‍ The guy that's been working here, Alex redeemed the store! He's friendly, always seems to be smiling and is always super helpful. I messed up my back so I can't be carrying these 5 gallon jugs of water. I mentioned that the first time I came and met Alex and he always Carrie's them for me without me having to ask. Always great service and he is a great addition to the location. Hopefully he stays or leaves for bigger and better things! read more

Water tastes terrible!! Been going here for a year and not sure what happened under remodel/new management but my last fill-up tastes like toilet water. I don't think they are actually filtering it. read more

After moving to LA I had to change everything. It was even important to find reliable people that were going to handle my water delivery and pick ups. Waterland of Pasadena is a small neighborhood water store that has been going above and beyond to make it hassle free and easy. P.s they have the best Armenian ice cream in their little freezer. Waterland of Pasadena is the place to go for your water needs. read more

I've been buying water from this location for at least 3 years now and usually I'm pleased with the service I receive. Today, not so much. I was attended to by Daniel (name on my receipt). He greeted me just fine but when I inquired about the price per gallon for alkaline water, his responded by saying, "All of our prices are posted on the door" as though my question annoyed him. His attitude was less than professional and if I return (not sure that I will), and he's there, I'll go to another location on Washington blvd. I don't recall asking him where they posted their prices. People like Daniel are one of the reasons I can't wait until automation replaces low-skilled customer service positions like his. I'm patronizing your business. At the very least you can be friendly. read more

I went earlier this morning and wasn't satisfied with the service. Typically in the past I remember a Middle Eastern young guy being there who was very friendly and wanted to help. I am not sure if they have new management or owners but the young Hispanic who helped me today seemed uninterested in helping, never rinsed out the bottles like they have in the past, did not help out to the car with 4/5-gallon water bottles. read more

I've been a regular customer here for six years. The staff is always polite, always courteous and always professional. They have good prices and a good stock. I wouldn't buy from any other service! read more

Therr's no turning back to filtered water after the water from here! And helpful staff.

There are 3 people that work here: Erika, Maricela, and Pedro. The price of Alkaline water here is $1.50 per gallon, but if you purchase 5 gallons or more, it's $1 per gallon. So a 5-gallon bottle will cost you $5. No taxes, and they accept cash only. Alkaline water is incredibly good for you. It will help you balance your acidity levels (from stuff like drinking too much coffee, soda, eating greasy foods, etc.), and also help you neutralize free radicals, which if you have an imbalance (too much) of, it will cause you all kinds of health problems like diseases. A neutral PH level is 7. Anything below that is acidic. Most bottled water is acidic = bad for you. Waterland sells PH water from a Kangen water filter machine that costs like $4,500, and they have 3 of them. You can ask for different PH levels of water you want to buy. But normally, I just go in and ask them for the highest PH alkaline water, which is 9.5 PH. If you change your drinking water and start drinking alkaline water instead of regular water, your health will dramatically improve. Kangen's slogan is "Change Your Water, Change Your Life" Anyway, let me tell you my story about my visit today. So I was running late and I called in to see if they close on the dot at 8pm, and Pedro picked up the phone. He was really cool, and told me to just come in. He gave me his cell # and told me to call him in case the place is closed, and said that he lives really close by and doesn't mind coming by to get the water for me at all. That's already a plus in my book, that they were willing to go the extra mile for me. Then when I got there, I decided to buy a 5-gallon bottle BPA-Free, which is plastic without the toxic BPA chemical. Anyway Pedro was really cool, and he hooked up 5 gallons of alkaline water for me for my new 5-gal bottle for FREE. Good peoples, good service, and good prices. I recommend this place to anyone who is looking for a spot to buy alkaline water. read more

Waterland - 3 Kangen Filters for Alkaline Water up to PH+ 9.5 - Water Stores Near Me - Pasadena, California

We have been coming to Waterland every week for alkaline water since Summer 2017. Our experience have been awesome until today. Monday, 4/23/2018 around 3:30PM, my husband sent our 14 yrs old son to get water inside while he was getting gas for the car. My son returned $3 short of change. (This place is all cash. And we get the same amount every week, so we know the exact amount.) My husband went back in to find out what went wrong. The worker (Daniel) explained the cash register was broken. While he was getting the missing change back to my husband, he suddenly started getting all offensive and calling racial slur "nip" and even cursed out "F%#k you" to my 14 yrs old son whom he tried to take advantage of. He even tried to start a physical fight with my husband and our 14 yrs old son by saying "I WILL TAKE YOU BOTH ON!" $3 is not a big deal. But trying to cheat a 14 yrs old $3 is un-acceptable!! Calling your loyal customer racial slur is un-acceptable!!! Note: we tried to contact the manager Pedro by calling the business line, but it was unsuccessful. read more

Started coming here since I moved to Pasadena in November. Always great service and following protocols due to Covid. Tonight was busy but Angelo was awesome, filling each person's orders and while handling checkout by himself. With a line of people in their tiny parking lot it's definitely stressful to get to everyone fast so we appreciate Angelo's friendly, efficient, and professional service. read more

I stopped by Waterland for the first time yesterday because I needed new water bottles. Daniel was very helpful. I had a great experience, I will stop by again. read more

Service was great all my questions about Alkaline water were answered. Definitely considering the delivery service they offer. It is my go to spot for Alkaline refills and friendly service. read more

Welp, Folks this is what customer service looks like by the Waterland/CTC owners goons! You get attacked if you do not let them push you around and if you speak up for another person. Allen first called me names on yelp then deleted them. It was for a review I wrote for another business across the street from him called Lavender and Honey. Then he decided to attack me through email. Hmmmmmm, cowardley wonder what he would do if he were in front of me? Flip me off? Attack me? Conveniently, bully me from daddies parking lot? Especially if you're a woman. Hey, Allen are you the Tall kid with the maroon car that flips people off or the really short one that pushes old people around. I guess it doesn't matter. You both have to be on your best behavior now! I'll be watching you and so will everyone else. You, absolutely have to live up to Mommy's glowing review of you, good-looking, wink wink.....Keep your eyes open folks..... read more

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Please edit your business hours if no one will be there. We came in Saturday 10/22 at 9AM (supposedly that's the time your business opens), but no one was there. We waited for 10 minutes and finally left. We called Sunday 10/23 at 9:30AM to check if it's open, but no one answered. Not sure if the store was busy or closed. read more

I'd have given them 4-5 stars normally but the fact I've driven all the way out two days in a row, during business hours, in the middle of the damn day and they been locked closed both times is supremely unacceptable. I don't want the water out front I want Kangen. Zero stars for wasting people's time AND GAS MONEY (hi, gas is $7/gallon rn you're literally costing people money for zero product.) read more

Came here a few times. Customer service is always great. I usually have my two toddlers with me and they make the whole transaction really easy. The last two times I've been here a gentleman helped me load the jugs into my car. Facility is clean. Friendly staff. Will come back. read more

Very clean and friendly water store! Parking is also easy which is a plus. Tried their alkaline water it was okay I am not sure if I will keep getting it. Their regular water tastes great! I like their water supply collection and that they have BPA free water bottles. read more

Everyone here is always so respectful, helpful, and eager to help you. Recommend getting their stamp card so you can get a free fillup in the future. read more

This is the best water delivery service I've ever come across!! They have high ph water and they deliver to my house every week in glass jugs. The staff is always pleasant to talk to and very helpful!!! read more

Waterland - Water Stores Near Me - Pasadena, California

I've been using their delivery service for alkaline water about one year, maybe a little less than that. I recently made some changes because I moved. They were very understanding about suspending my account in the interim and when I was ready to restart it was pretty much good to go. They're in a transition, training new folks, but all hard workers. Eric at the office was exceptionally helpful. Stick with them if you've got it, they will listen to feedback and they'll aim for customer satisfaction. read more

Great service great water and great people. Thank you for providing clean water for the past 2 years. The main thing to note is that these guys actually service their water filters. read more

This was our place to re-fill our 5 gallon bottles, never had a problem. We use to go every Sunday and I use to get ice cream for my kiddos. One Sunday I got there minutes after they closed, no biggie I can use the vending machine. One of the guys was going in and out and I asked if I could get/buy a blue cap for one of my 5 gallon bottles. They always put a new one every time I went, the guy said "NO" in a very rude way. He said "I can't do that" I didn't argue so I took my bottles down the road.Funny thing is when I got to the other spot they had extra caps outside. Never going back read more

This place is awesome! From the second I walked up to the door to them placing my water in my car. The guys were so helpful and sweet. I was picking up alkaline water for my daughter and asked them a whole bunch of questions about alkaline water and they were so informative!! I will definitely be back as often as I can. Highly recommend Waterland!!! read more

I love Waterland! I come here every week to refill my water jugs. The staff is super friendly and they're able to attend to everyone in a timely manner. They have the best tasting water and best prices. Thank you Waterland! read more

Won't pick up the empty bottles!!!! Have had 22 five gallon bottles for over a month now.

I am very picky with my water and I am finally happy to say I found a water company that will deliver the BEST tasting water. I recently bought a water dispenser and don't use the water line anymore to deliver water. I needed a reliable and good tasting water delivery service. Thank you Waterland for providing your customer's amazing service and never forgetting a delivery! read more

This place blows my mind. I made it here at 8:55 on the dot while someone was inside the store and he saw me parking and locked it intentionally!!! Why are people so fucking lazy I just got off of a 16 hour shift just wanted to get my water for the week. Very disappointing. To treat returning customers like this what a shame. Fix your damn schedule if your closing 5 minutes early. Have it say closed at 8:55. What kind of customer service is that? read more

Always so kind and helpful . Have a variety of different waters as well. Thank you for your services

This is the best place to get your water supplies. They always have everything you need. I recently bought a new water stand for my office. I highly recommend them! read more

Great price for alkaline water and the guy's are super nice. They will bring your water to your. I really appreciated the frequent buyer card that always resulted in free water! read more

Waterland of Pasadena has been my go to water store for the longest time. I love their alkaline water and have it delivered to me all the time. They have been amazing with their customer service, and have delivered whenever I needed them to. Thanks for your hard work and for being so kind with your service. read more

I came to water land to get water for my grandpa and Daniel was AMAZING!! He was so kind and helpful, he even carried the gallons to my car! Amazing experience and I will definitely be a regular! read more

In Pasadena this is the best place water store. They always have all the water supplies I need and the best customer service. They have alkaline water for the best price. I wish i found out about waterland sooner! read more

Excellent customer service. Staffs are always smiling and courteous. 30 cents for 1 gallon reversed osmosis. $1 for 1 gallon alkaline water read more

Waterland has been my water store of choice for the last year and I wish I found them sooner. They provide great delivery service and make the task of getting more water super easy. I even got my newest water dispenser from them and I'm so glad I did. They helped me choose the best one for my home and water needs. I recommend them to everyone! read more

I love their BPA bottles that they have for a cheap price. Their water tastes amazing and they have a very friendly staff.

I can't say enough nice things about this place. Knowledgeable, helpful, great prices. I wanted to get completely sorted out with a water system that would make it feasible to go in only every two weeks. I got a nice discount for getting three 3 gallon bottles plus a counter dispenser, and all of the water bottles I bought were filled for free. I'll be back for sure!! read more

A rough transition to new ownership (Brio Water) caused me some problems with the company, but they have since taken care of those issues. The water and delivery is inexpensive, and is always consistent. It's hard to start a business (or to take over an existing one), and I want small businesses to succeed, so I will probably stick with this company. Hopefully we customers won't feel any future bumps in the road. read more