I was a bit apprehensive about coming here from the previous reviews about terrible customer service but I've had excellent customer service with the staff here! They are significantly cleaner than the other water company here in Downey (that has a ton of reviews and 5 stars which I don't understand why). At this location they don't allow you to fill your own water and they sanitize your bottle caps! At the other location your allowed to fill your own bottle and they do not sanitize your bottle caps. I recommend coming here! read more

I come to this water store because they have oxygenated water. I noticed when I drink this water I have more energy and I am less bloated. The people working there are very sweet and fast! The ambience is just a water store, but I also buy my ice there. They have the best ice you can buy! read more

Wateria - Ice - Water Stores Near Me - Downey, California

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OK, I waited the second time to make this review. I Wanted to make sure I was gonna really like the product. I know people say waters water, but you would be wrong. I am a water snob. I tried all the waters, but I still always landed back on Sparkletts water. Times are tough. I'm trying to cut back wherever I can . I was paying $200 a month for water. It was becoming ridiculous. I could find better ways to spend that money, so I tried this place. Very convenient close to my house. I refilled all my own jugs . Which came out $15 a month for purified water and $30 a month if I want half oxygen, half purified water. Turns out I'm not a big fan of the oxygen water. Even though it's great for my skin. I'm fine with the purified. There's always an option of alkaline too. Sure it's not as convenient, as when they drop it at my door, but I am saving adventure, money! Five stars read more

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This place needs to open at the time stated, always late , the service is good but meed to be more punctual

Very nice and clean wish it did not get that packed with people but overall a cool place

This location is always out of water. Sign on to door says alkaline only. How does a water store run out of water? It's not like they're trucking in water from a spring somewhere. They filter tap water. Just filter more water. read more

I being going here for years, today Saturday 01/25/25 at 15:17, the female working there refused to clean the 5-gallon water container with the brush, as they being doing it for years. She stated that it is bad, she can get an infection. Just because her nails are long and don't want to damage them. That is a personal matter. I refused to go there, if this is the customer service you start giving. read more

Nice place. Filter system looks legit. I randomly came in and it was busy. Like 3 people ahead of me. The guy was by himself but could be quicker. I like that they wipe down your bottles, actually scrub the tops and rinse everything thoroughly. I asked the guy if the filter removed PFOAs? but he was not sure, adding the filtered water is a 12 step process. Place was clean. I'll be back. read more

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Loved the service here. Will return again. Very convenient and close to us. Rather go here than walmart

I failed to "report" this a few weeks ago, but their price to refill a 5 gallon jug is now $1.75. :/ Updated review read more

Wow this place again. I left a review before that this place is a gem. Now they are out of water in the wateria but luckily they're open..?? They're closed when they have water but remain open when there isn't water. I will begin going somewhere else that is hopefully consistent. read more

I usually go to the Paramount location but they have flexible closing hours so I was lead to this location. The customer service was A+. I did not mind the wait for it was busy at the time I arrived. The employee's positive attitude was a joy. Thank you. read more

Wateria - Water Stores Near Me - Downey, California

Came just now to fill my gallons with water and the lady told us she can't help us because she's running out of water. WtH? It's a water store! If this was really the case why not kick everyone else out and tell them the same thing. No sign was posted and the lady couldn't figure out what excuse to say. read more

Best prices, friendly staff, tasty water. The staff is friendly and helpful, they have caps for your water jugs if you forget yours. I love this spot! read more

I have been using this store for a while, but now during the worse times people with out jobs, and sick from the corona virus, they increase the water price. Instead of helping people, they make it worse, by increasing the water prize during this bad times. The store has been open all this time so they can't say they are hoarding. They were close for a couple of days to remodel there water equipment, so they are charging us for the re- model. Not only that but they had us go to another store to get water, and the water was dirty. One Location in Norwalk, not only dirty water, but the worse service. read more

I've been coming here for a few years. They are always friendly and polite and today I got a free and very cute reusable shopping bag just for checking in. People look at me like I'm crazy, but I come here instead of getting home delivery because I like the taste of their water. Some brands have a metallic taste and others just don't taste or feel refreshing, but the water at wateria always does. I also like that they quickly wash and rinse your bottles before filling them and the girls usually fill you to the top and not just the measured 5 gallons. I also find this more economical to home delivery. Will continue to come here!! read more

Started off with a rather disappointing first impression. I first called to ask a few question (products they offer, etc. the store website is rather bare with minimal information). Upon introducing myself, the female staff member hung up on me. I called back to an equally cold customer service. I was honestly taken aback. I know answering calls isn't on the priority list for smaller businesses, but wow. If I'm calling around to shop, a bad phone conversation tends to encourage me to look elsewhere. I thought to myself, maybe they are busy. So I walked into the store (few minutes commute). That debunked my "worker must be busy theory." I give it two stars because the regular customers who walked in after me answered my questions better than the two line workers (likely changing shifts). Both females, one of them named "Leslie." Neither workers seemed interested in selling what the business they worked for was trying to sell. That was a red alert for me. Why would I invest my money (not the amount that matters but the principal) in a place where the line workers are woefully incapable of simple human interaction less a staff-client interaction? In a service-driven economy, that was a pitiful experience at best. If the regulars are selling the store's product better than the workers it employs, at least the management is doing something right. For that, two stars are awarded. I highly recommend the management team to verify the quality of its line workers and see to it that they treat customers in a fashion that will bring in new customers, not simply focused on regular customers. Will I ever shop from this particular location? Likely never. There are numerous other businesses that sell similar quality water; with actual customer service. If you're looking for a local water source, I recommend you simply go in, do the transaction, and leave. It infuriated me to interact with the female line workers so I shall take my few dozen dollars a month else where. read more

ZERO STARS! The wait is usually 30-40+ minutes long because there is usually only one employee to service a line of people with multiple jugs. I kept trying to give this place a chance but the wait is too long, you are better off going to any water store in town. read more

Since I have joined the Wateria craze this is the second site I visit. It is a little confusing to find this place because it is in the back of the plaza which looks like it is pretty much empty. The store was really clean and the attendant took the jug, cleaned it and filled it. Simple as 1, 2, 3. I really like Wateria, but 2 things bother me. They are big enough to accept credit cards yet they only take cash and there is always only 1 person working at a time. I have never had to wait an excessive amount of time for someone to help me, but during the weekends it does tend to get a little busy. I forgot the woman's name who helped me this past weekend, but thank you for not being upset when I paid with a little sack of change lol There were a lot of pennies but you just counted them and said thank you. I appreciate it. Hopefully management puts in credit card readers soon. read more

Great service I always expect from the franchise. I go to three different ones and all service me the same. I like the quality of water and how they sanitize your gallons every time before refilling them and capping them with a sterile cap. Thank you for the great service. read more

I walk in and out with delicious water in less than ten minutes. Service is great and the place is really clean.

They claim to sell alkaline water yet not Ph lvl of the water can be found anywhere when I asked to see a certificate saying if it is alkaline water or it's ph lvl they said they don't have it and they don't know the ph lvl yet they sell you $2.00 a gallon and if you buy a gallon they refuse to completely fill up your gallon I don't recommend you go here to buy your alkaline water you may be paying for regular water read more

Love love love there water! It's always very taste, I have been coming here for 5+ years now. They now have alkaline water as well 2$ a gallon not bad for all the benefits it contains. read more

Is this place called wateria? I think they meant DIARRHEA!! From the amount of water that fell off my rolling tray I'd say it was so stupid they call them selfs a good thing?!! Please!!! I just can't deal with this problem because I'm so so sorry I'll never be back here ever ever EVER again. My water bottles broke and fell off the tray but they didn't care. Nope they did not. Nothing is better than the other stylist who watched the whole thing! The sales clerk was so not helpful and had a big problem with her she said she was not ready for the consultation but the only time it came was to have the same color water as she was able to see the color. No thanks , extremely dissatisfaction of your establishment. Just plain horrible and not yet so happy EVERYTHING!!! read more

Water taste great and the service is awesome. The friendly employees wash the container for you and even put a cap on the container for you that is sterilized in a machine. Im in an out in a few minutes and appreciate the work ethic of the employees here. read more

Great Place for water and ice. Highly recommend this place. Cindy and Leslie are always nice.

$2 to fill up my 5 gallon is not too bad. Those extra . $75 don't hurt especially with great customer service. Which you can't get from a machine read more

Great tasting water. Been coming here for more than 17 years! Now they have alkaline water too. I recommend this water over bottled waters any day. read more

Great and fast service. Been coming here for years. Always clean inside. Staff is super friendly and patient when I walk in with tons of bottles to refill read more

This water store has been a great place for me and my family to get water for years the employees are always very nice and respectful

Great service. I always feel welcomed by the employees. I love coming here to get my water.