They did a good job cleaning my ducts. I had them clean my dryer duct as well. Cleaning my dryer vent/duct they did a good job, but I think they might have missed the exit dryer vent that exits the house out to the yard because I see lint hanging out of exit hole. I would rate them 3.5 stars for cleaning my ducts and furnace. One tech came out to clean the ducts and another tech came out to clean the furnace. Both techs were very nice and informative. They were able to answer all my questions. Very professional. The turn off was, when I called to get my ducts and furnace cleaned the receptionist was pushy to get me to have my AC unit checked and cleaned while they were out here anyways. When the tech arrived, I only had the tech clean my furnace and I declined the tech to clean my AC unit or inspect it. From what Ive learned, any homeowner can clean the AC unit by affixing a nozzle to the hose and blast the dust off the AC unit, its vents and the coils (if that is the right term) inside the unit. I believe cleaning the AC unit is just an up sell and inspecting it too. If its not broke don't touch the AC unit. Especially as they get older and more finicky. You might just open a can of worms! I will probably use some else next time. read more

Had my Air Condition Capacitor stopped working. It cost me over$400.00 for a $30.00 part and 10 minutes of work. What a RIPOFF!!!

Waterbury installed our water heater and charged us $866. The water heater was a warranty replacement that was delivered by Sioux Valley Energy. Waterbury came over to hook it up. They gave us a $50 discount because my husband helped them carry the old one out and new one in. The installer was here around an hour, charged us the $816 (which includes the discount), required payment immediately, and left. He was very cordial. The next day the water heater was leaking from the connection on top, not the water heater itself. A different repair man came and said he would have to charge us additional to fix it and recommended we change out all the connections. My husband told him we are not paying them more money, and he left, the connection still leaking. When I called Waterbury, they recommended a $420 part and $130 labor to install, which they later agreed to waive when I refused to pay because they should have found it on the initial install. I told them I would look around and get back to them. I found the replacement parts on Amazon for $116. A plumbing friend came over to look at it and removed a fitting which had been glued, cleaned off the glue and put on plumbing tape and reconnected the fitting. Bam! No more leaks. Saved us $550. Should have had him do the entire install and saved ourselves $600+. Very disappointed in Waterbury's prices and work. Will never have them do any plumbing work again. read more

Thank you Jim from Waterbury! He's very patient in explaining! I very much appreciate it!!

They installed a whole new HVAC system for me. Great product with a Lennox system (even have cool app on my phone to control it), but the service was even better. Sales and service/install crew friendly, responsive, timely and easy to work with. Also signed up for annual service program which extends the warranty. I would surely recommend. Jack read more

The technician was prompt and professional. He checked the air conditioner and fixed the problem. The cost was reasonable.

Had them check my furnace and guy did a good job of looking through everything and explaining a couple of things to me. He also took the time to clean it really good especially areas where I could not reach. read more

my water main valve went out late Friday night and I called and spoke with the after hours service. The next morning (Saturday) they sent out an on-call plumber and 45 minutes later...I had water back to the house! Awesome customer service and speedy delivery. I highly recommend! read more

Water heater was pouring water out the top when I went to feed the cat this morning. Called Waterbury because I have a couple of friends that work there & they were at my house within about an our. My water heater was replaced with a new one in about another hour. I was pleased with there quick responce,they placed blankets over the whole floor to protect the carpet & wore bootys over there shoes. I also found the price reasonable. read more

Tyler provided prompt, courteous service. He quickly diagnosed the problem and efficiently repaired our 15-year old furnace.

If I could put 0 stars I would but that isn't an option. My furnace went out yesterday morning. Kelly from Waterbury was the technician that came to assess the issue the. I have an old furnace but has been working great all winter. He told me the motor in the furnace is broken and that they don't make this motor anymore. The only options he left me with were to buy a similar motor for $500 (with no gaurentee it would fix the issue) or buy a completely new furnace for 3 grand. Come to find out they do still make the motor and it was an easy and cheap fix by someone else ($200). While Kelly was profession, I feel as though I was professionally taken advantage of. I am young and this is my first house and my knowledge about furnace's is minimal but there were many red flags. If this company is comfortable with trying to take advantage of a young women in crisis I believe that depletes all moral and ethical value of this company. I highly recommend never using their services. read more

I utilized Waterbury for a situation with my Waterheater. Ron, the service man, was fantastic. He was on time and worked hard to get the job done. I was VERY disappointed with how the billing was handled. Waterbury begins charging you once they service man leaves the previous job (Yes. The clock starts ticking even though they have done ZERO work on your project). For my project, Ron worked for 20 minutes and than had to wait for a part for nearly 45 minutes. Once the part arrived, he spent about 15 minutes putting the part in and getting the water heater through the start up cycle. I was billed $190 dollars for labor and travel time for 35 minutes of work. In addition, no differential was offered for the down time. Same hourly rate. Mark, the business manager, was rude and unaccommodating. PLEASE STAY AWAY FROM THIS COMPANY!!! read more

we had issues on Thanksgiving with our kitchen drain. I called roto rooter and they came out and said that they hit clay when they went down the drain with a snake and we would need a plumber to come and dig up our floor and look at the pipes. So, I called Waterbury and told them EXACTLY what roto rooter said. a guy named , Ron, came out . He literally walked in and I told him what happened and he walked downstairs and looked at it and said " you realize we will have to jackhammer your floor" I said yes. He said I don't think they knew what they are doing, you should call around the clock. and then he charged me $100. for NOTHING. he did nothing, wasn't even in my house more than 1 minute and he refused to do any work or look at anything. I then called round the clock and roto rooter was right. ron from waterbury is rude, obnoxious and lazy. I had to pay $100 to have him walk out of his truck and say no. He said, I thought I was here to fix a drain. It isnt my fault his dispatch lady doesn't know what she is doing or didn't relay the right info to him, but they still charged me $100 . So disappointed in them. I will make sure anyone I know does nOT use them read more