We had a leak from our old water heater that our downstairs neighbor alerted us to a couple of days ago. After we shut off the water, I got to looking for a company that could come out ASAP and resolve the issue. I called WHO around 5 a.m. and they had an overnight messaging service person who took all my info and let me know that I would get a call after 7 a.m. Around 7 a.m. I got a call and was able to set up a same day appointment. The folks on the phone were nice enough and professional. I was thrilled that someone would be coming out soon. We were alerted via text when our technician, Francisco, was on his way and he called to let us know when he would be arriving. Around 10 a.m. he was onsite and ready to assess the issue and give us a quote. They say free estimate, but I`m sure they still charge a service fee if you don`t end up agreeing to the quote. We agreed to the quote even though we didn`t want to( I mean..who WANTS to pay for a new water heater? haha). Anyway, Francisco explained all the parts and labor involved and was very informative about what each component was for and why, which we appreciated. Estimate signed and away we go. Francisco worked quickly and efficiently. By 2 p.m. we had a new water heater and the tech was cleaning up and ready to go. The job was quicker than we thought, which was great, and even though he said to give the water about an hour to heat, we tested it before and we got nice, hot water quickly. The new unit looks so fresh and new and everything went well. We were given a 2 year labor warranty, so that is a nice assurance. All in all, a great experience. I do want to go over pricing because while every scenario is different, I like to be transparent. A lot of people will say, "This is what I was quoted for XYZ" or "I ended up paying such and such amount less than other companies". We had an old unit(about 25 years old), we live in an upstairs condo unit and our water heater is on the balcony in a closer(location of the unit is all considered when quoting). We needed a new water heater(40 gallons), obviously, some new piping(portions, not full), a drip pan, some other bits and bobs(that weren't that expensive) and you are paying for the labor and expertise of the tech). We ended up with a $3000 bill for this service. AGAIN, every situation is different, but I do like to give the Yelp community a run down of my situation and pricing so that they can make informed decisions. As mentioned above, a great experience and we are back up and running with our hot water. I will update if anything significant happens. read more

Francisco did a fantastic job of taking our broken water heater out and installing a new & larger water heater that will better suit our needs. Great experience with this company from my first phone call to the handshake at the end. Price was good and besides the water heater warranty, labor is also warranted. Highly recommend. read more

Water Heaters Only - PRO installation! - Water Heater Installation/Repair Near Me - Santee, California

Our installer Francisco did a excellent job. Installation was quick and he explained the new system. Last time I changed my water heater was 13 years ago and the technology has changed read more

Our water heater wasn't working and I was ready to pay for a brand new unit but Paul talked me through trouble shooting it over the phone. Friendliest and most helpful technician ever! read more

They provide Fast service. They offered upsale. We declined. There was no sales pressure.

We had our old water heater replaced by Damien from Water Heaters Only. He was very knowledgeable and thoroughly explained the operation of the new heater to us seniors. He also went out of his way to check our regulator pressure. He gave us recommendations. He went above and beyond his service. We will definitely use this company again for any other issues. We highly recommend! read more

I would definitely recommend Water Heaters Only. My water Heater broke on Sunday and I was able to make an appointment for the next day. Francisco M. was prompt, efficient and very knowledgeable. He explained everything and worked continuously to get the job completed. I would highly recommend both the company and Francisco M. read more

Justin was amazing! Friendly, knowledgeable and efficient. Will continue to use this company again.

Friendly on the phone but I wasn't going to pay $65 for them to come out to give me an estimate when I'm trying to find the best price/service to replace my water heater. read more

Customer Service!!! Paul was amazing and he was patient with me and took me step by step to figure out why my water heater wasn't working!!! And now that it works he doesn't have to come out!! Thanks to Paul we have hot water now.. read more

5 Stars to Dave Servits, General Manager of Water Heaters Only! We appreciated his professional customer service. We shared a few of the installation concerns with Dave. We were impressed with how he listened, investigated, followed up and helped resolve our concerns. He went out of his way to make things right for us. He made us feel valued. We are very happy customers of Water Heaters Only! We would highly recommend this company. read more

Water heart burst, made a call in a panic they told me what to do until they could get there the next morning. The next morning a tech showed up with a smile and didn't leave until he finished the job and made sure I knew how to work the new one. I will call them again read more

Called and was told they will not come out to inspect and give a quote without a $65.00 charge. The manager Dave was very nice about. It said that he needs to charge an estimate charge because it is expensive to send a van out for emergency services. If it's an emergency and your water heater is leaking when they show up for the estimate, they can take care of the problem immediately which is helpful so it might be worth it to you if you have an emergency water heater, replacement or repair situation. And $65 will be credited towards your fee for repair or replacement read more

I had a great experience with Water Heaters Only. Our water heater at a rental property was just coming up on its expiration date and we wanted to replace it to ensure we didn't have an emergency issues when it went out. The company was super quick to respond to setup an appointment and had tons of availability. They arrived on the day of, assessed the type of water heater that was needed and grabbed the correct parts from their inventory. It was all corrected and back to functioning within a day. In researching similar replacements, the price they quoted was competitive and fit within our budget. read more

Very responsive, fair price, quick replacement, and handled the permitting paperwork. I recommend and would use them again.

Justin communicated with me to assure me of his arrival time. He provided a thorough estimate of the work required and how long it would take. He completed the work in a timely fashion and it was all done on time. This job included bringing our new water heater up to code so involved some extra work. read more

Thomas, the technician came out and was very knowledgeable of my tankless hot water heater. He quickly diagnosed an issue and we moved forward. I feel like I found a personal plumber and kept them on my call list for future service calls. read more

Justin was personable and professional. He provided an estimate and described the process in an easy to understand manner. The installation took about 2 and 1/2 hours and went smoothly. Thank you Water Heaters Only and Justin for your help. read more

Clayton came out and replaced our 24 year old gas water heater. He arrived on time, was friendly and polite. He explained what he was doing and was happy to answer questions. He worked really fast and was finished in about 90 minutes. He has a great work ethic and does great quality of work. Very happy with Clayton and the company. The cost of the job is well in line with other quotes. read more

Water Heaters Only - The new water heater. - Water Heater Installation/Repair Near Me - Santee, California

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After hours on a weekend I phoned Water Heaters Only because of all the great reviews they had on Google and Yelp. They knew a lot about the products I was interested in. I was impressed that they charge the same rates for weekends and nights as they do during typical business hours. Justin G. came the next morning on time. He went over pricing and paperwork with me. Justin went out of his way to help me decide which product was the perfect fit and price for my budget. I chose a Bradford White 40 gallon water heater because my house is only 1000 square feet, with 2 occupants. The water heater was installed in a little over 2 hours, nice a neat. Justin took the time to educate me on everything I needed to know to keep the tank and parts running efficiently. I've gotten to know many San Diego companies and contractors in my line of work. Out of all the companies I've worked with, Water Heaters Only San Diego is top notch. I'll definitely be calling them again for all my water heater needs. I've had the water heater now for over a month. It's working great, no problems. Piping hot long showers, dishes, and laundry at the same time. Very happy with my decision. 10/10 recommend. read more

Saturday night. Flooding water heater. Not a good scenario... I reviewed Yelp to find a good company, and "Water Heaters Only" seemed like the best choice. Not only were they a fair price for a new heater, but the coordinator (Christian) was responsive and we got things set up for the next morning (Sunday). The tech (Danny) arrived right on time and was dealing with a complicated install. He worked for several hours to get this done right, very professionally, and I could not have been happier with the result. Thank you Water Heaters Only for your honest and straightforward answers to my may questions throughout the whole process. As bonus, I saved $150 just by using the Yelp Deal, which seems to be the best in the business. I hope I don't need to have my water heater replaced any time soon, but if I do, I know who to call! read more

Our water heater broke Friday the 13th (of all days) and Justin came to the rescue early Saturday afternoon.. Based on the urgency we needed to replace our water heater with a new one, the upgrades and the hauling away of the old one, the price was very reasonable . From the time he called me to let me know he was on his way until he finished the job, he was very pleasant, professional and did an amazing job with replacing our water heater. Thanks to Justin, I was able to wash dishes that were piled up and laundry. Thanks again Justin! You guys are lucky to have Justin as an employee :) read more

So happy to find these guys. Easy to call, speak with and showed up in less than an hour. Pricing was $1500-2000 less than others. The technician, Damien was super cool and did a fantastic job!! Kudos to you guys Don't go anywhere else. read more

fast high quality service! they had all the parts on hand, their upfront explanation before we signed was good.

Ok... so, we moved into this home in 2009. The water heater here was well over 10 years old. Finally it gave out. Its pilot would not light due to some flooding (because of the rain we got recently. Call after call, the consensus was it's time to replace. After requesting quotes from Yelp, we settled on Water Heaters Only. That's basically off of their communication and of course a fair price. Danny from Water Heaters Only came out to see what's going on with out water heater. He was extremely professional during this process. Which of course, goes into our checkbox of good communication and work ethics box. Please note: For Danny coming out to assess the issue and give a solid quote was no charge! After Danny left (once he gave the quote), I discussed this w/my better half and so we decided to go with Danny & Water Heaters Only. Please note: Once we decided to go w/ Water Heaters Only it was towards late afternoon. Danny came back towards early evening and even though we could tell he had a long day's work and offering Danny that he could come back the next day, Danny insisted to get started while there was still some day light left. So Danny got started and the job went well into early to mid evening. It was somewhat towards late evening when Danny got tue job done. Once he finished he showed me and describe the work that he did. During this process we found that the (& please don't quote me on this since I'm not plumber and don't know the exact language) overflow pipe was continuously draining water. After some time of Danny trouble shooting Danny said that we require an expansion tank. I mentioned to Danny that the quote we got 1) the initial quote from WHO on Yelp and then 2) the quote we got from Danny himself after he came out to assess and gave the quote and that WHO told me that there would be no hidden or surprise costs. Please note at this point, the water heater was already installed, all the plumbing done and everything was ready to do, except the overflow valve was continuously open thus water draining from the tank. Basically, as the client, I had zero recourse in an unacceptable situation esp. given the cost of this job all together broke us to begin with and now being told that now there is going to be an expensive add on to the job, which we both (WHO & me) had decided and signed off on the job earlier. I mean heck, the new water heater is already installed and all piping soldered etc. What are we supposed to do? Just say, sorry we don't want it, undo all the work you've done , install our old water heater and thank you very much? At this point. Danny went to make a call, which I suspected that he was talking w/ someone at the WHO office about the situation. Then, Danny came back with a blue tank, which was the expansion tank and said no worries, he will install and make it work. Please note: this is already some time between 8:30pm to 9pm. Not only did we get our hot water working, a brand new water heater, a job done to satisfaction but also and imho the most important thing being that we found a solid and fair company that will recommend to all of our family and friends and call on. Thank you Danny and everyone at WHO. read more

Water Heaters Only - Before* - Water Heater Installation/Repair Near Me - Santee, California

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Damian replaced our water heater. He was professional, and he took the time to explain what he was replacing in the process. He worked very hard. read more

This is a great company. They were very kind on the phone and the representative, Justin, was extremely polite, kind, and helpful. He really knew what he was doing. They came out, and were very punctual, and handled my issues in an extremely satisfactory manner. Although I didn't need a new hot water heater, the time they spent, and the advice and information they gave was, was very helpful, and I am very satisfied and highly recommend Water Heaters Only for anybody who's having hot water issues. read more

Dave was very knowledgeable. He explained everything very clearly. Thomas did an excellent job and was very neat.

Highly recommended for your installation and replacement water heater needs! Our 2008 water heater began to degrade over the last day with a leak then finally no hot water after 2 days. On Friday at 12pm we called Water Heaters Only and Sean was able to slot us in for the next morning. We were told 9am-12pm for Saturday morning and was given a quote based on location and type of the current water heater. Saturday morning at 9:15am I received a text that a technician had been dispatched to my house and 1 minute later received a call from Jim that he and Justin would be arriving within 30 minutes. They arrived with masks on and walked me through the work they would do based on assessment of the replacement work. The total they calculated was within the quoted price and did not change once their work was done. They were very professional and patient with my questions and did a great job communicating and cleaning up after their work was complete. In total they able to complete the replacement of the water heater in less than 3 hours (including the assessment and payment of services). read more

Water Heaters Only - replacement water heater! (water damage was from old water heater) - Water Heater Installation/Repair Near Me - Santee, California

Water Heaters Only was great! One call and less than an hour later, they sent a tech out with a replacement. The technician Justin G. was prompt, thoroughly explained all my options and the proposed job, and got it all installed in just under a couple more hours. I highly recommend WHO, was a stress free experience all around - thank you! read more

Thomas was our technician, he is outstanding. Overall, everyone at this business is courteous and caring. I strongly recommend this business without reservation, espacially Thomas. Thank you. read more

When I reached out for a quote, not only did they provide me with the prices and considerations extremely quickly, they also informed me that my heater was still under warranty through the manufacturer and provided instructions on how to find a manufacturer-contracted provider to save money. This was a very honest person and I would trust them completely to not be "salesy" or try to take advantage. read more

I usually don't write reviews for companies I haven't personally dealt with, but I've been on hold for over 30 minutes with my home warranty company after the dispatcher called to tell me they don't service tankless water heaters and I should call to get another company dispatched more quickly. Really? A company called Water Heaters ONLY doesn't service tankless units? Not believing this could be true, I visited their website. Want to know what's listed under their specialized services? Tankless water heater service and repair. Waste of time, and feel like I was lied to. Now I'm still waiting to get another company to come out and help me get hot water for my family (two kids, three and under). If they lie about this, what else do they lie about? read more

I called Water Heaters Only since my pilot light went out. Over the phone I was told my water heater needed to be replaced. The guy on the phone said my water heater was too old to be fixed. I called another repair person (see my other review) and had it fixed within 10 minutes. If there has ever been a company who only wants to charge you the most, and or take your money, Water Heaters Only is that company. read more

Safety, service, price and timeliness were perfectly balanced. Clay was personable and clear on the job, he walked us through all the work being done and ended up saving us some money with a coupon and a quicker method of install. Great work! read more

Can't say enough positive things about this company and its service representative, Thomas B. The easy of requesting service to "best-of-class" quality work in replacing our water heater was as good as it gets! Plus, I saved over $1K from the price I received from one of Water Heaters Only competitors. I am a retired commercial general contractor, so I know what skilled is. Believe me when I say, Thomas B. takes his profession seriously and provides his customers with quality workmanship. I highly recommend this company, appreciate the competitive pricing and, in particular, the professional service provide to us by Thomas B. read more

My 10-year water heater tank had started leaking on Friday and I call several services some with no responses and the other that were already fully booked for a week. When I call the WHO, the call was promptly answered, estimate for the water heater replacement provided and scheduled for the next day technitian visit. Technitian Justin, arrived on time, checked and explained the issue with the leaking water heater that I had already figured out earlier and was ready for the complete replacement of the water heater. Justin provided to me the actual cost for the replacement that was within the earlier estimate. I agreed and he finished the whole job within 2 hours, accurately and cleanly. Both, the office representative and Justin were friendly, professional and knowledgeable. I highly recommend WHO and will use them in the future when and if required. read more

We had a major problem - and now we don't. Danny #157011 was awesome - professional and worked very quickly to solve our problems, discuss options and spent hours in our hot garage replacing our 16 year old water heater. He took the time to explain what he was doing and why - I would recommend WH only to anyone who needs, quick and affordable service - awesome work Danny. read more

This is our second time using Water Heaters Only. They responded quickly and sent a technician out the next day. Clayton Young did an outstanding job and is an absolute pleasure to work with. He went above and beyond to replace our leaking water heater and bring everything up to code. He kept me posted on his arrival time, explain everything he was doing, and even let me record a video of how to relight the pilot. I would definitely ask for him again should we have water heater issues. read more

Got a quote that was very reasonable. Got a new water heater installed very quickly and they took the old one off my hands.