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    Water Heater World

    5.0 (5 reviews)
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    AAA Water Heater Company - New Water Heater Installed

    AAA Water Heater Company

    (78 reviews)

    I'm writing this review because I rely on Yelp reviews for how I hire for home repair. I sent a…read moremessage late Tuesday night via Yelp and got a response even after hours. The next day Sam followed up with me and gave me a quote for a water heater install and said he'd be there within 2 hours when I was ready. I told him I needed to discuss with my wife. During this time, I called another local company for a quote and they quoted me about 800$ more for the same exact branded/sized water heater, installation hoses/connection, etc. their warranty was also one year less than AAA was providing. I then called another plumbing company and their quote was even more astronomical than the second company. So I called Sam back after agreeing with my wife that we would proceed with him. He stated he had a new customer in the 1 hour we'd last spoken, but not to worry because he'd still be there same day just later in the afternoon. He provided a time frame and text when he was 30 min out. He arrived and got the water heater swapped out in 2 hours as he said over the phone. We went from having a leaking water heater to a brand new one. It's all up to code and we feel very confident in Sam's work. Additionally, Sam was a very courteous and polite guy. He explained everything and answered every question we had. He never seemed rushed or tried to upsell us anything. His customer service was outstanding.

    I had a fantastic experience with AAA Water Heater Company and can't recommend them highly enough…read morefor their honesty and professionalism. I reached out for a second opinion after another company suggested I immediately replace the water heater in my rental property with a much more expensive tankless unit. Instead of just trying to make a quick sale, Bill at AAA gave me a truly honest assessment. He pointed out that while a tankless system has its perks, the yearly maintenance requirements could actually be more of an inconvenience in a rental situation. He provided clear, transparent pricing for both traditional and tankless options but ultimately helped me realize that my current unit still has some life left in it. It's rare to find a business that prioritizes the customer's best interest over their own immediate profit. Because of this integrity, I've decided to "ride out" my current unit for now, but I will absolutely be calling them the moment it's time for a replacement. I plan to use them for my rental properties moving forward, and I will be recommending this company to all of my family and friends. If you want an expert opinion you can actually trust, look no further!

    Henley's Plumbing & Air

    Henley's Plumbing & Air

    (270 reviews)

    very responsive and professional good price and service…read more while other plumbers tried to upsell Henley's accepted the project and did excellent work

    I've relied on this company for HVAC services many times over the years, so it's genuinely…read moredisappointing to write this. What should have been a straightforward thermostat reinstallation and programming job turned into a nearly week-long ordeal defined by poor communication, lack of preparation, and zero follow-through. When I called to schedule the appointment, I was thorough. I mentioned the building is two storeys and that the technician would likely need a long ladder to access the rooftop compressors. I also specifically requested to be contacted directly if anything changed or if unexpected costs came up. Simple enough, right? The day of the appointment, the technician was scheduled to arrive between 10 and 12 PM. By noon, no one had shown up and no one had called. I reached out myself, only to be told he was running late on another job and wouldn't arrive until 2 PM at the earliest. A courtesy call would have gone a long way. Instead, I sat waiting with no update whatsoever. When he finally arrived, there was no direct communication from him either. I had to ask my tenant to pass along a message to have him call me. He confirmed the issue was exactly what I had described when booking: a thermostat that needed to be reprogrammed and rewired. Progress, finally. Or so I thought. A short while later, my tenant informed me the technician had left without completing the job. The reason? He hadn't brought a long enough ladder to access the roof, the very thing I had flagged when I made the appointment. The next day came and went. No technician, no call, no update. I later learned he was unwilling to go onto the roof without a second technician for safety reasons, a policy I can respect, but one that should have been communicated to me immediately and not left to surface on its own. By Friday, I called customer service to get answers. I was told they'd call me back once they heard from the technician. Three hours passed and nothing. I called again. Same answer. Hours later, I called a third time. Still the same response. I eventually gave up, called another company, and they resolved the issue the very next day. As of writing this review, I still haven't received a single callback. Not an apology, not an explanation, not even an acknowledgment that any of this happened. At this point, the message is loud and clear: they simply don't need your business. And after this experience, they won't be getting mine.​​​​​​​​​​​​​​​​

    Water Heater World - plumbing - Updated May 2026

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