MARCUS arrived to my home impeccably on time estimated from polite text I received from headquarters. MARCUS greeted me, and began asking my questions I needed from him promptly, professionally and with a smile. My water heater was aged, and he was able to replace it with a new one on the spot! Took less than 2 hours, (my neighbor had hers replaced 2 weeks ago, guy was there 4 hours), cleaned up an and pleased to say it was a wonderful experience. Thanks, MARCUS! read more

Water Heaters Only - He left a certificate of company's name. Love it! - Water Heater Installation/Repair Near Me - Riverside, California

Way too expensive, not happy or comfortable with it. And frankly I didn't trust anything they said.

Highly recommend Tony Edwards as he did a fabulous job, Tony was punctual, has wonderful down to earth customer service. Explained everything in simple terms and the work replacement of my boiler was clean and detailed. We appreciate the transparency and the quality of the work done. Craig, Robert and Paul you guys have wonderful follow-up and customer care and represent the company well! Thank you all for your great service! The Betanzos Family give Water Heaters Only... -The Betanzos Sealed of Approval of 5 Stars!- Water Heater Specialist tedwards@waterheatersonly.com www.waterheatersonly.com 1-800-833-4571 Available 24/7 read more

Called to get my pilot lit. Was told over the phone I need a new unit without anyone coming to look. Got yelled at and hung up on. Same service as NexGen. They don't want to help you just sell you a unit. How can you tell me my unit is unfixable without looking. Absolutely ridiculous. Got my pilot to light 20 min later. Thanks for the great customer service. It's not right to take advantage of people. read more

We are new homeowners and recently our hot water stopped working. We called this number because it had somewhat of good reviews. We called and as soon as the lady answers the phone she seemed irritated. We explain the problem and she is asking us for the sticker with a start and a barcode. We go to the water heater and inform her that there is no sticker with a star or barcode that we can see. She proceeds to ask us for the name of the heater and we give it to her. She stops and says "LG is not a name." so then I tell her that that's the sticker and name that it has. She then says that we need to give her the right information or she can't help. First of all we are trying to seek help. We were not giving her attitude or anything. She should be more professional and not talk to us like we are stupid. We ended up calling another company and all they asked us what the year of the house was and if we knew how old the heater was. After that they just told us that they would send someone right away to inspect it. It should have been that simple with her as well. There was no need for her to speak to us in that manner. I understand we all have bad days but if she did not want to help us she could have she told us and we would have gone somewhere else. I hope they are able to retrain that employee or monitor the call so they can see how rude she was. read more

On 1/9/2019 we had a new water heater installed by Bradley from Water Heaters Only. We just recently purchased a home and the water heater that came with our house looked like it was installed by Mickey Mouse himself. They obviously did not understand basic principles of plumbing let alone ensuring everything was mounted "to code". I was really concerned with the platform it sat on because it just seemed sketchy. I spoke to David over the phone to schedule the install and he assured me that everything would be looked at and his technician would do whatever they could to make sure everything would be done properly. When Bradley arrived he was nice and very patient with me as I pointed everything out to him that I didn't like about the existing water heater. When we finished looking over everything he said "Don't worry, I'll make it look pretty." After a couple of hours he called us into the garage to show us our new water heater. It was one of the most professional looking water heater installs I have ever seen. He not only installed the new tank but redid all the other hardware from scratch. He put in a new water valve, gas valve, gas hose, earthquake straps, flex pipes and copper overflow drain pipe. Last but not least he even reinforced the top of the platform using some plywood. The icing on the cake? Their price was $350 less than the estimate I got the day before from some big plumbing company which did not include all of the new hardware or anything regarding the platform. I would definitely recommend. read more

I would not use this company again! Floor around water heater was damaged by technician when he changed out old water heater. I contacted company regarding the damage, and the person I spoke too, sounded very annoyed. He said manager would call me back. Needless to say, I have never heard back from them regarding the damage. read more

We found Water Heaters Only on Yelp and had called for an estimate. We had three companies come out and I liked Ron Gautreau from Water Heaters Only best. We were very happy and surprised that his estimate was lowest and they had amazing reviews. Ron showed up on time and did a very clean job. Excellent work! Thank you Ron! I highly recommend and would use again. read more

My water heater was having problem but glad that I contacted water heater only since they show up quickly. Gene M from water heaters only came in the morning of 2/22/18 at about 9am and quickly diagnosis the problem and had all the parts and tools to change the water heater on the spot. Old heater was taken away and new heater installed by 1130am Thank you very much for quick service Jeffrey ^_^ read more

Really disappointed. I contacted them on Yelp to request a quote for service call hours and prices because they had good reviews here. I sent an inquiry with a description that my pilot light was out and needed a service call. Nobody ever got back to me. 24 hours is a long time to go with only ice cold shower water. So I can't rate them on their actual service quality or prices because I never got any. But I can rate them one star on their customer service, or lack thereof. read more

I highly recommend Water Heaters Only. I was glad to get to speak with somebody about my leaking water heater so late at night (24hrs). Shawn was extremely pleasant and knowledgeable. He was able to get somebody out the next day. On 9/26, David P called ahead of time to let me know when he'd arrive. My wife said he was very polite. He brought a new Bradford water heater, and did several upgrades to code that were needed after 15+ years of original installation. The work was done well and no mess left behind. I came home to a nice new water heater that I didn't have to install :-) Thank you Water Heaters Only, Roger Haegg read more

My Mom's water heater needed replacing. Called and technician Gene Martinez came out the next day and installed a replacement unit. Gene was very professional, knowledgeable and worked diligently. Highly recommend this company. read more

So I'm a lil late on this. Had my new water heater since 5/12/21 I called this company and talked to I think his name was Dave. Dave quoted me a price and said someone can come out next day. My hesitation told Him I wasn't serious but oh yes Dave I was. Lol My boy's got tired of relighting it everyday. He said well you wanna think about and call us back? Nope nope we ready I work from home and need to make sure I can take time away from the computer. So they sent out a very nice guy named Johnny. I told him my old Water Heater was purchased around 2013 he was like nope it was 2007 we damn I guess it is time for it to be replaced. Johnny Installed my new water heater, brought it up to code, took away the oldie and I've had hot water ever since. And I payed the exact price I was quoted by Dave 2 days prior. No more getting up 2-3 hours early to make sure water heater is lit. Thanks for such a great customer service & honest experience read more

The only reason this business is getting two stars is because of the excellent work by The repairman/installer they sent out. He was outstanding. When I called I merely explained that my water heater stopped working and the pilot light won't light. It was apparent the person on the phone wanted to sell me a new $2,000 water heater, not fix my current one. I asked him if they could fix the pilot and he told me my water heater was so old (2005 model) they probably couldn't find parts for it anymore. Because if the reviews on yelp I asked them to come out. The repairman came out, spent about 2 mins looking at the water heater, went to his truck and brought back the parts to fix my water heater. He was done in about 10 mins. Although I think they over-charged me for the repair ($350 for 30 mins and the pilot light), because they couldn't get a new one out iI was grateful for the repairman for having the integrity to identify it was worthy of a repair and not replacement. Yana, I read your response and it was a little different than my recollection of our discussion on the phone.. Firstly, thank you for calling me the same day I provided this review. I appreciated your interest in providing good customer service. To that end; as I mentioned on the phone, the decision to fix or replace should be left with the consumer. I felt the decision was being made for me. At no time was there a mention of the technician evaluating my water heater for replace or fix, nor was there a mention of a minimum response fee. By your own technician's standards, my water heater is in pretty good shape. I realize you want to support your company and may not want to mention potential "mistakes" by your personnel, but you should not try and place the blame on the customer for inadequate communication by your staff. read more

I called to request pricing and as I was asking I heard the call slam. I called again and the man was like yeaaaa and then I asked if there was something wrong then he proceeded to hang up on me. I called again and I was blocked apparently. I have no idea what I did wrong beside ask "how much does" before I got hung up on twice. read more

Great place to get your new heater. I had issues with my heater and called them on 03/10/19; Bradley came almost immediately and told me the problem. Then he replaced my heater with precision and speed the same day! He made sure the heater was up to code for inspection afterwards. I would definitely call them again! The great part of allow as that they're licensed to do the work! read more

Great company. Ron was very honest and reliable and didn't hesitate to answer any of our questions. He came to give us an estimate three hours after we called on a Saturday morning because our water heater was leaking. We took the night to make a decision and after calling several other companies, we knew that this was the best. He came back the next morning and installed a new water heater for us quickly and professionally. He left no mess behind. On top of that, he was overall a nice guy and really tried to help us. Would use them again if I had to! (But I hope not!) Job date 1/24/16 Technician: Ron Gautreau read more

Same day service. Called on his way to confirm and discussed the possible cause. Aaron arrived early and had the job done in 20 minutes. Wasn't cheap but reasonable bc the shower is hot now! Unlike this morning. **** EDIT**** I wish my husband had seen that they were running a special through yelp. We maybe could've saved some money? read more

These guys were super professional and took the time to explain everything they were going to do to replace my water heater . Johnny was very thorough when it came time to explain the bill . I would use them again anytime read more

They answered their phone immediately gave me instructions to insure I had water shut off on a water heater that was gushing water. The technician Christian came within 30 minutes. He was prompt, polite and professional. He replaced our water heater and was informative on maintenance and the water heater he installed. Thank you for fixing our big problem quickly! read more

Water heater took a dump on me causing water to flood in my garage. I called Water Heaters Only, INC and not only got the best quote and price, but they were able to come to my house about 2 hours after I set up the appointment. My mechanic Aaron was awesome, fast, and very knowledgeable. I ended up getting everything replaced and everything well. Thanks Water Heaters and Aaron for everything. Service date: 3/23/16. -Edilbert (EJAY) Cruz read more

We needed to replace our aging, and leaking, water heater. After talking to friends and reading reviews we decided to go with Water Heaters Only and we are very glad we did! Our new Bradford White 50-gal gas water heater was installed on November 5, 2015, by their very talented and efficient technician, Brad. We called them mid-morning and the entire job was completed on the same day. They hauled out the old heater and left the area clean. We are very pleased with the speed and quality of the work and the water heater! Dennis Denbo read more

Ron Gautreau did an excellent job.

I want to say that I am very pleased with the service that Water Heaters Only provided today. Mr Ron Gautreau was very efficient, he answered all my questions. I can tell he has a lot of experience. I highly recommend this company . Thank you for your help !!! Angela Sarmi read more

Dave from Water Heaters Only, Inc. was called by our home warranty company. they called right away made an appointment and was on time. WOW this company is great!!! They to be done to correct the issue. They knew what was wrong handled all of the insurance paper work installed out new water heater. it is now working GREAT Thanks Dave from Water Heaters Only, Inc PV Riverside read more

Big thanks to Aaron! He came Thursday afternoon for immediate assistance. Due to an issue from our end, we needed him to come back and he was able to arrive the next morning, first thing. He was so personable and really cared about getting everything taken care of for us. He was also great with our dog! We would recommend you guys in a heartbeat. Thank you for making this easier on us! The Martins read more

I called to have someone come and check my water heater cause the pilot was turning off, and the lady who answered wanted me to buy a new water heater from them instead of sending someone to come and check on my my existing heater!!!! read more

I woke up this morning and boom, no hot water. I checked it out and no leaks, thank goodness, but the water heater was dead, so I called Water Heaters Only since they were ones who installed it 11 years ago and they dispatched technician Dave to hook me up. Dave was fast, friendly, thorough, and very professional. The price was reasonable and they were able to give me payment options. Most importantly I trust in their service because until today I haven't had to even think about taking a cold shower. Thanks to Dave and Water Heaters Only! See you in 2030 if not after! read more

Neil was great! He showed up right on time and started his work. After a few mins he determined that the water hearter needed to be replaced. He called his office and within mins he started to change the old busted water heater with a new one. I thought the whold process was going to be longer and harder. Neil did his job quickly and I really appreciate the fact that he showed me how to work the water heater temp (for future change). Customer Order #FN3363333 read more

I was extremely grateful to the service received from Neil who was prompt and did a grew job in the installation of my water heater. Thanks Neil for a great job and thanks Water Heaters only for hiring Neil to be in position to handle this job. Phyllip Baker Customer Order #: FN3417108 read more

great service. Got two calls letting me know when the service person was arriving. Was explained carefully the procedure for how insurance would cover my replacement. Work was done quickly and professionally. Very pleased with the company and the tech. read more

Great experience. My current water heater broke and leaked from the bottom all over the garage floor. Called Water Heaters Only and they sent Aaron the same day to provide an estimate. Agreed to a price and Aaron showed up the next morning on time to installed water heater within estimated time frame. Received letter with permit and instructions to schedule an inspection with the city a few weeks later. Date: 10/18/15 Water heater: 75 gallon Bradford Owner: Jerry Park read more

Customer service is definitely lacking. Called because their listing popped up on my yelp search. Apparently they don't offer the service but the guy on the phone was incredibly rude. Customer service training is needed. read more

This is the first place to call, they come out on time, calling in advance, do what they say and charge what they estimated. Work is completed without delay, professionally and completely. Ron advised me on a few problems related to the Mickey Mouse installation at my place, which were FYI, and then set to work on correcting the problem he was called to fix. No added charges or, "Better Fix This Too and Real Soon" escalation of the original estimate. Quite refreshing and unexpected. The others I called would not fix my unit but, they all wanted to replace it without hesitation! Do yourself a favor, cut to the chase and make this the first and Only call you make. Thanks Ron and thank you Water Heaters Only. Thomas Riddle read more

My 11 year old water heater was leaking water in my garage for at least 1 1/2 weeks. Knew I needed a new water heater but had a hard time deciding who to trust. After almost going with Home Depot, I decided to go with the advice of a friend and give Water Heaters Only a call. Ron was my technician and he called ahead of time to say he would be there about an hour early if that was OK with me. He assessed my situation and gave me a quote that was on the lower side of the phone estimate. Ron explained exactly what needed to be done and did a great job. After it was installed, he cleaned up and explained what he did and how to troubleshoot any problems. Great friendly service at a good honest price. I will define recommend Water Heaters Only to my neighbor and friends. read more

This is my second time having a water heater replaced and both times I used Water Heaters Only. They have the best availability and customer service out there! Everyone I dealt with from the time I made the call until the job was done was friendly and professional. Ron Gautreau did my install and he was friendly, informative, and efficient. In another 8+ years when I need a repair or another water heater I will call Water Heaters Only again. read more

Made an appointment and never showed up. Hung up when I called to find out where they were. Unreliable, unprofessional, and rude.

We had a 17-year old water heater that finally bit the dust. I called Water Heaters Only and they had their technician out when we asked. Brian M. was awesome! Friendly, knowledgeable, and very helpful. In a couple of hours, I had a brand new, shiny, beautiful water heater. All components had to be changed as everything was so old so it wasn't necessarily a standard install. Brian knew exactly what to do. Price of the estimate was the actual price of the install. Great company and great technician! Thank you Brian M.!! We couldn't be happier! read more

Pat installed our new water heater the Tuesday before Thanksgiving! He was prompt, polite, and a life saver! We had a houseful of guests with no water heater and he was on the job within an hour of my call! Yay, Pat! Would use Water Heaters Only every time! read more

Discovered water heater was leaking at 10:00 p.m., called that night and they came the next day at 11:00 a.m. to replace my water heater. Michael was great, he explained what he was doing and why he was doing it. I would recommend to anyone. Great job! read more