Great service and will take care of you. Was able to repair my loose stone in my engagement ring…read moreand clean it with care and expertise!!

Will be coming here for jewelry repairs from now on. They…read moreare honest, fair, and communicative. I had one piece repaired and a bracelet resized - the whole process was extremely easy. Highly recommend !

This was my first time time at Govberg Jewelers. I will be honest, based on their inventory, my…read moreexpectations were quite high. Monday after work we rushed downtown to buy a graduation gift for my son, I knew they closed at 5pm. As we walked to the door, I saw a sign that read "by appointment only" and the door was locked. I saw the security person looking at me, he motioned to open the door. As we walk in, I start to greet him, he cut me off and asked "do you have an appointment?" I replied "No" His attitude, tone and demeanor was extremely condescending . He told us we can look around and he will see if he can find someone to assist us. There were no customers in the store and one staff person was visible, she offered us a beverage while we waited to see if a client advisor was available to assist us. After about a 15 minute wait, we were introduced to the client advisor, Natalie. Natalie was kind, attentive and within minutes showed us the perfect watch, on a ipad, for the graduation gift. Unfortunately the watch was not in the store but she promised to have it delivered the next day. We made an appointment to come back the next day, of course we encountered the same unpleasant security person but we had an appointment this time. Before I could take a seat Natalie ushered me to a beautiful space within the store to show me the watch, it was beautiful and she gift wrapped it for us. Natalie thank you for making this an experience to remember. NOTE: The security guard is the reason this was not rated a 5 star.

Walked into the store with my 13 year old son at about 1PM on 7/21 to see if there were any Rolex…read morewatches available. The lady in the a Rolex department was helping an older couple. My son and I waited for about 10 minutes. No acknowledgment, no sense of urgency and no one came to great or say hello. This was my first time staying in Philly so I had a short walk from the Ritz Carlton. After such poor service of no one coming up to us to offer us service, we walked out. Please do a better job of providing a service.

Overpriced and poor quality. My necklace that I had them…read morerepair broke THREE TIMES after the initial repair. I don't know why I kept going back. Will be going elsewhere. Also severely overpriced. $60 for a simple repair, when the place literally next door quoted me $20.

Fixed watch band as a walk in. Not cheap but they know what they're doing. In Liberty place…read moreconvenient to center city.

Great service here. I've been coming here about once a year over several years. I'm always in and…read moreout within 5 minutes. I don't have fancy watches -- just the $100 range, and usually just need a battery. Friendly front counter. I'll use this place forever.

Ring the buzzer to be allowed in. Once in, you're greeted by a walkway lined with plastic shields…read moreand the most delightful fragrance of a clean dentist's office. I know my pieces are going to be treated with precision and grace. Staff are masked and safe. Professional and respectful, a velour-lined jewelry tray is presented for you to lay yours in it for inspection. Japanese elegance in hospitality and polite service are the norm. And that's on top of great pricing, no-nonsense conversation about what is needed for your timepiece's repair or restoral. Mine were my own tray of Guess and Gucci pieces whose batteries had expired, and a Bulova which needed some scratchy buffs removed and the heavy metal link band restored to its former greatness. The results were phenomenal. And great value. Convenient location and excellent service.

I visited Precision Watches looking for a pre-owned piece after spotting a Breitling Navitimer on…read moretheir website--which is impressive in its own right. Upon entering, I was greeted by Maddy, who ended up being my personal guide throughout the entire visit. Given that they're an authorized dealer for heavy hitters like Rolex, Tudor, and Omega, it makes total sense they maintain a secure, high-touch environment rather than letting visitors wander freely. Maddy took me up to the second floor where their pre-owned selection is housed. Wow, what a setup! Having around 100 pre-owned watches under glass was a pleasant surprise; most authorized dealers keep only a handful on-site and store the rest off-premises. Maddy was exceptionally patient as we pulled several pieces to try on. When none ended up being quite the right fit, she brought me back to the main showroom to explore new pieces from Tudor and Omega (since Precision isn't a Breitling dealer). The facility itself is gorgeous. The entrance features a double-glass secure vestibule with a buzz-in system. The main showroom is impeccably laid out with distinct brand spaces, and the floor-to-ceiling windows flood the entire space with natural light. Even though it sits right on busy Route 309 in Lower Gwynedd, the acoustics inside make it dead silent--you don't hear a sound from traffic. The only reason for the 4-star rating instead of 5 is the complete lack of post-visit follow-up. I left my name, phone number, and email expecting at least a quick note or periodic check-in. Instead, it's been total crickets over the last few weeks. With such a high level of concierge service in the showroom, a brief follow-up text acknowledging the visit or keeping me in mind for future inventory would have made the experience seamless.

the watch I bought used runs 10 minutes late and it's an Omega ladymatic. It was not cheap so I…read morecan't figure out why it does not run on time and the lapse is big. It's far from me but I have to go there and have them fix it which will be a disaster, perhaps it will be late 30 minutes with a new fix.

I foolishly removed the back plate of the watch to clean it and was unable to get it back on. I…read morewent to Fast-Fix to have the back reattached. The woman working the shop was very helpful and kind. She not only put the back on, but she changed the band to a new one I bought on Amazon. Their website said it would cost about $10, but I was given the services free of charge! Highly recommend.

Great job as always. Fixed my Cubs watch. Second hand became loose. This place keeps my watches…read moregoing.

Approved repair for a watch with them 4 months ago. Watch still not repaired, and they get…read morebelligerent and stonewall me when I ask about it. They will not estimate a date of return. I suspect the watch is lost or stolen, and they are just waiting for me to go away.

My vintage Enicar diver is back up and running accurately. Expert, honest service at a reasonable…read moreprice. Highly recommended.

Replaced two watch batteries. Very good customer support. *Very* expensive, considering the work…read moredone.

I had the absolute worst customer experience of my entire life with this company -- particularly…read morewith two employees, Shaun and Myles. The company was formerly known as Analog Watch Co., and I previously reviewed them under that name. Since they've rebranded and changed their Google Maps listing, I'm reposting a summary of my original review. In short: avoid this store at all costs. The customer service is beyond horrific, and the product quality is poor -- despite the appealing design. I received one of their watches as a gift around 2017. It looked great and drew compliments at work and from friends. However, the movement kept failing. I contacted them for a repair. The first time, they replaced the watch instead of repairing it, contrary to my request. By the third issue, they started accusing me -- their customer -- of being a scammer reselling their watches. No explanation, just wild accusations. At the time, I was a full-time professional working in New York City, so their claims were not only baseless but deeply offensive. That's how it ended: no repair, no replacement -- just insults. They told me to get lost. Nearly a decade later I still can't believe that some people do business like this. It's a shame. Their designs are striking, but the movement is junk. And instead of taking responsibility or improving, they lash out at their customers. A sad story of a business that once had potential. If I could give zero stars, I would. Avoid these people.

George is now on 53 North 11 street by Filbert and 11th street!! He is in the sports memorabilia…read moreplace next door to The pizza place in the corner!!! Please don't forget to SEE HIM!! I'm so glad I found him- reliable and honest and affordable service!! It's across the street from Where he was before from the mall!!

Hubby got 2 watches online and both were too big on his wrist. He was so mad bc it took weeks to…read morereceive them. Originally we was gonna take it to the mall but afraid they might charge us a hefty price tag. Went on Yelp and found Creative Silver on Chestnut Street. Creative Silver is located in a shop that consists of three other businesses. If you need electronics, accessories, watch repairs, and custom shirts, this will be the spot as they are all in this one shop. George, the owner of Creative Silver, noticed us immediately and gave us a quote to fix one of hubby's watch, it only cost $5. We were shocked bc we sure wasn't expecting five lol. We were very happy and it took within 5 minutes for him to complete. He couldn't shortened the other one bc the links on the watch are the ones that can't be changed. But he did suggest to change the strap from the business across from him. We got the band switch and he charged us $10.

Friendly service of the highest level. Fast and efficient performance. Problem was resolved with…read moreaccuracy and economy. Great price.

Great good no problems My Rolex was clean and polished…read moreperfectly I will go back again for service Thanks d wight