It was a long wait, no seating, its a booth inside the mall and was difficult to find because it's…read morenot on the mall map. It's also expensive. Changing two watch batteries for $25 each!

The best service in the Valley. Removed links on invicta with ease. Reasonable prices and…read moreknowledgeable staff. Thanks James. We will be back!

Have been here quite a few times now. We followed them from Superstition Springs Mall which was…read morecloser, but we are willing to make the drive out here from the northeast side of the valley. Mary is extremely helpful and kind everytime I'm here, and Sam is impeccable at making your jewelry look as good as new. A couple years ago, my husband and I got our rings resized here and we couldn't even tell. I also had the prongs on my halo ring extended but the way it was done kept the delicate look of my ring without compromising the look. The value is competitive but for the quality you get, they really do a wonderful job.

Bad work and terrible service. Nothing has changed despite a second chance. A few years ago, I had…read morea problem with them and left a negative review. I made the decision to try them again with a different watch fix. The same result. Poor service and shoddy workmanship. Manager Mary is just concerned in assigning blame and accusing my wife of lying; she has no interest in finding a solution. Avoid at all costs!

I just purchased four shirts from this location and had a wonderful experience. Many thanks to "Q"…read morefor being so helpful and pleasant. This is a great store and she is a tremendous employee. Store is clean, organized, and well stocked.

Went here to buy 2 pairs of boots. The main lady was not in a good mood i understand everyone has…read moreproblems but don't make other people's day worse! She was not helping her other employees and demanded them to get a pair of shoes i needed on the floor. Also they had a pair of shoes on clearance and I loved them size 9.5 so i bought 2 them after driving to the hotel i tried them on and one shoe was a size 10.5 so drove back and she said we'll we can't get you this pair and didn't give another options just return them didn't eeven look in the back this is the Arizona, Phoenix 5.11 be careful with approaching the employees here they will make you feel worse!!

HORRIBLE CUSTOMER SERVICE... YSL employees need a crash course in common customer service ,…read moreetiquette, hospitality and literally how to behave like kind humans. If you walk in and need assistance to remedy something , you will be shamed, belittled, and dismissed. They have zero skills to navigate resolution nor do they care to. This is not a luxury brand experience. Honestly, there is more effort to be assistive at a CVS than at YSL. I read the reviews AFTER my purchase and apparently Scottsdale fashion square is internet infamous for their abysmal service. Spend your money elsewhere! Hermes, Chanel, and Gucci all treat their customers like they matter. Walk past YSL..

Five stars Ryan was professional, polite and understood what I wanted and helped me shop. Although…read moreI didn't get the scarf I wanted , I ended purchasing a wallet to match my YSL purse. Love my purchase and how I was treated.

I'm surprised by some of the ratings. My guess is people just came to complain. This store is…read morelovely and the staff really work to help you find and sometimes locate items that may not be at their store. I've appreciated the team of staff and I'm always greeted with kindness. The quality of Carolina Herrera is on par with other luxury brands but not as expensive thankfully! Go check out the store and staff and the products.

Great store! The employees are amazing and will assist in anything, Highly recommended shopping…read morehere.

My cousin has been trying to get his late father's watch fixed for so long now and every place he…read morewent to told him it couldn't be done because it was custom made. I come here and within the span of 5 minutes it was fixed by Marcus. Along with the quick work, he was super friendly and extremely helpful. Thank you Marcus!!!

Easy and convenient…read more If your enroll in their warranty program, there are multiple locations that you can use that will honor the agreement. Replaced the watch battery on my movado in 15 minutes. Would definitely recommend for watch services.

This winter I had a trip planned to go to NYC and visit the flagship Tiffany & Co store to buy…read moremyself something special. But then the Covid numbers started going up and the trip was postponed for now. But I was sad because I really wanted to get a lil blue box with lovely white ribbon. My friend said let's go to Tiffany's at Scottsdale Fashion Center and I didn't even know we had a Tiffany & Co in the area but said YES! Let's go! After entering the store, we were greeted by James, he was there to help us on our Tiffany experience. I knew what collection I wanted to buy from for my 1st piece of Tiffany & Co jewelry, but truly enjoyed looking and gazing at everything they had on display. James was very friendly and helpful and offered suggestions and told us our experience in the Scottsdale store would be more personal than at the busy flagship store and he might have been right. Excellent service, beautiful jewelry and extremely happy with my purchase and know I will be back for more pieces.

Called into Fashion Square to inquire about a broken T bracelet. Was told I need to make an…read moreappointment, fair enough. Said ok let's do that. was told to go online & do it myself, with fluffy words of course but when I said, you can't help with that, they doubled down. Solidly told to piss off. That was a missed customer service moment for sure. Sorry to bother you, sheesh. Made my appointment, showed up & was quoted a minimum price of $1000. 1 year after purchase, a bracelet that cost $4150 failed, & they wanted nearly a quarter of the price to fix it? Uh no. That's bananas. Sent it in through the website & after evaluation $290. Got it fixed no problem. Make it make sense Fashion Square. If you don't want to process or perform repairs, then don't offer them. It's not that hard. The only good part of the experience at fashion square was that I was in & out in less than 3 minutes. But I won't give them credit for that. Bye

I enjoyed this location. There is so much space inside this store, and I don't feel like I'm in…read moreanyone's way or that I need to squish myself into a rack so other people can get through. There's a fantastic selection of bags and dishes, especially the Paris Hilton set. I found knives I probably would have bought if I hadn't already bought a more expensive set elsewhere. I also found a very nice bag I can use as a backpack and purse, which my home location doesn't have. Rhonda at the register is such a lovely lady. She helped me with a small pricing issue with an item that had no tag, and is a wonderful conversationalist. She's very sweet and professional. I would absolutely come back.

Went to look for a swimming suit for my swimming lessons…read more I'm trying to become a better swimmer since a simple game of Marco polo" scared the day lights out of me, into not using my full potential years ago. I don't normally shop at Ross unless I'm looking for something imparticular (like I was). This store is messy with clothing karts everywhere even, blocking things. You'd think that this would be closing or before opening behavior. They are clearly short staffed and should consider hiring more staff during the weekends. I don't shop these stores for clothing usually but Organization is recommended. I like the suitcases and housing goods manly. There's plenty of parking onsite.