I'm SO angry with Waste Management! Bulk item pickup. Our neighborhood, Lenape Village by Giant in New Britain, makes us all use the same trash provider. Advanced Waste got bought out by Waste Management. We've had both companies over the years and have ALWAYS been allowed ONE free bulk item per week as long as we call in advance. I called today and they want $29 per item per week or a bulk rate of almost $100 for the items I was going to siphon out over 4 weeks (dresser, bed, carpet remnants). RIDICULOUS! I have never hung up with a company in my life. I was so disgusted with their response after waiting for 45 minutes (35+ on hold) to complete the full call. read more

How are they still in business? It's no wonder why they have a 1 star rating. I scheduled a bulk pickup 12/1. The earliest day I could get was 12/17. I had to pay in advance. They never picked it up. I called back to find out what happened. No explanation. I had to reschedule. They rescheduled it for 12/23. Again, they never showed up. No explanation. They said they'd pick up 12/26. Once again, a no-show. Lots of apologies, but no explanation. Now they were supposed to come today, 12/31. You guessed it, still no pick up. I called several times today and each time, I was GUARANTEED it would be picked up by 2:30 pm and I would receive a call back to CONFIRM it had been picked up. It's after 5pm. No pickup and no call back. Of course, with the holiday, they're now closed until January 2nd. In the meantime, I've had a mattress and bed frame sitting on the curb for a MONTH! I've moved, and the guy who lives there was kind enough to drag the stuff back to the garage, then BACK TO THE CURB! Just so it wouldn't get covered with snow and ice! He was concerned if it was, they may not pick it up. But they never showed up ANYWAY! He wants the stuff GONE! He even made several calls to them today, and got the same runaround. The neighbors are annoyed and complaining because the house has had junk at the curb for a MONTH and someone added to it, as if it was some sort of community DUMPSTER! Enough is enough. Just pick it up already! WHAT IS THE PROBLEM??! Its not like he lives out in the country, it's a block from rt 248! Come on already!! read more

WmC must be a bot. He is good at apologizing but doesn't fix things. I wish WM can get things done. Their skill is bullying.

Waste Management is a waste of a company. They overcharge and vastly underperform. They routinely miss pickups, then act as if you've asked for something well beyond what is expected when you ask them to get the trash as they are paid to do. If there were other alternatives I would switch in a heartbeat and burn Waste Management's 96 gallon "tote". read more

WM makes it extremely difficult to cancel service, then continues to keep billing for mysterious surcharges. There is no customer service to complain to. I was a loyal customer for years and they have repaid us in nothing but fees and frustration. read more

Been with waste management for years. Have endured horrible service. Finally had enough and switched. Had just auto payed bill . 199$ down the drain as they don't refund any money. Reportedly voted one of the most ethical businesses I will be finding out how to contact that review and explain my experience. read more

For starters they just took one of of our trash cans with no notice after dropping off their trash can. But we have a need for two cans and you just took ours that we bought. What are we supposed to do when they skip us again for a week? I'm not having another can stolen. The service is never dependable. If we could get another can dropped off that would be great. I hate the community I live in because they have a contract whit this terrible place who will never get my business when we do move. read more

They missed my pickup again but if I miss a payment I get two $5 late fees. Company was great now they suck. If you have any other choice get another company. I start with this company paying $79. For three months now it s $150. read more

For a well known national company, their service is the absolute worst! Missed garbage and recycling pick ups. Constant updates of rescheduled dates, which has quickly turned to skipped weeks. The ONLY thing WM is great at, is charging my credit card. I should send WM a reschedule date for billing me! The supervisors are no help. Have been reimbursed but that MEANS NOTHING when I have two weeks worth of garbage on my property at any given time now. This has now gotten to be an unhealthy setup due to age old garbage and now pests, animals and rodents are becoming an issue. So much for a 'renowned' company. Waste Management is a JOKE! read more

Waste Management is a waste of time and money. We've had our recycling missed so many times that we now no longer recycle! 6 to 8 weeks of fighting in between pick ups and this happens over and over. Now we are continuing to have problems with regular trash pic ups and due to the holiday and a bunch of repeated BS on the phone it will be over two full weeks without service that's been paid for. And most importantly it is unsanitary! NO ONE AT THIS COMPANY CARES! read more

Grossly incompetent company, we have a regular garbage driver that chooses who he picks up, and how much he gets, unbelievable, should be sent down the road, but our recycling driver is an excellent employee, does his job with curtesy read more

Waste Management - Junk Removal & Hauling Near Me - Telford, Pennsylvania

We had a problem after we paid, they never dropped off cans then told me I did not have an account even tho they took our money. Cancelled our card and re ordered 4 weeks ago, they have been late for 3 weeks, I understand weather but they haven't even notified us and we are set up for email and text alerts. We call to report a missed pick up and they say they came ans they did not, they show up days later. Customer service is a joke, and you cannot seem to call the place and speak with a person! We are canceling! Worst company in my experience! read more

Terrible service and I have only been using them for three weeks. First week they missed our house. Second week they picked up later in the morning. Third week they picked up early in the morning before I was up. I explained that we have a bear so I can't leave my garbage out over night and they told my wife they would make a return run for 115 dollars. I would look elsewhere for garbage service. The money saved has not been worth the stress. UPDATE: My wife called customer service concerning the poor service we have received thus far. The customer service representative was rude and dismissive of our concerns regarding our bill going up with no notification and the missed pick ups. After she asked to speak to a supervisor she was hung up on by the customer service representative after waiting on hold for thirty minutes just to speak to someone. I would not recommend Waste Management to anyone. read more

They jack up the bill after one cycle. You have to call and negotiate every cycle. When you cancel they won't refund you your remaining months. I literally JUST got billed for next quarter and they won't refund me even though we haven't started service for this quarter. THIS is why you have majority one star reviews. Figure it out and be better to your customers. I appreciate our trash collectors. They were good people. read more

My price was doubled with out notice also getting weird extra bills no way to keep a customer very upset about my experience

We have been with Waste Management for years. We've negotiated and re-negotiated our rates through the years. Our bill went up over 100%. I went online to see what the rate would be for my neighbors only to find out that they don't service the area. Why not just tell me versus jacking up my bill? So very disappointed in Waste Management read more

Used them for a few years until they: - started adding some arbitrary fees and charges (Recyclable Material Offset, Fuel / Environmental Charge, Regulatory Cost Recovery Charge, Energy Surcharge) which sometimes were getting close to 50% of the bill - raised the 96 Gallon Toter charge by 225% (!!!) within just 6 month - switched recycling from weekly to once every two weeks I cancelled after receiving another bill for the FUTURE period. They send me a bill for removal of the toter, which included a PARTIAL credit for the FUTURE period bill. They PARTIALLY credited the Recycle Material Offset and Energy Surcharge fees for the FUTURE period even though I cancelled before! And on top of that, they applied the credit from the cancelled FUTURE service to the removal of the toter, leaving the balance from the bill for the FUTURE period pending. So, after I paid that, they sent me another bill for the late fee! We tried to find out why we need to pay for the services we did not receive, they response was basically "pay or we send it to collection". Yeah. HORRIBLE! STAY AWAY! read more

compete rip off. DO NOT USE THIS COMPANY! they continue to increase pricing without notification. my contract is not able to cancel and they are charging 4x the competitors rates for a shit service. customer service will not negotiate and is completely useless read more

I am furious! WM was "ok" in the beginning, then started marking "service completed" when it had not been. Had to call 3 different weeks - in a row- to say 'service was not completed'. They did not come another day, just had me on next scheduled pick up. 3 weeks of trash piling up!! Found out from neighbors that's why they had switched companies. I called their provider (Whitetail) HALF the cost of WM/quarter!! So I canceled (finishing out the quarter to not have cancelation fee). What happened? I received a $92 bill. $75 for picking up their bins, $12 for energy (fuel to drive & pick up) and $8.50 for "admin charge". This company is beyond greedy & with such poor service they have no right thinking they deserve it!! read more

Here we go again! After being assured that my bulk item would be picked up on 5/27, it now sits in front on my home on 5/28 along with my regular trash. Yes, I received an email yesterday that regular trash would be picked up a day late. Called customer service to make sure. Now being told my regular trash and bulk item will not be picked up until June 3. Asked to speak to a manager/supervisor. Still on hold 35 minutes, and waiting, and waiting. Horrible customer service. Don't use this company. read more

this is the absolute worst trash removal company in the world. RUN and find ANYONE other than WM. you will never get a live person on the phone and they just don't come when scheduled. 0 stars. horrible company. RUN. read more

Raised prices dramatically (after using them since they took over Gorsky) and then charged a $75 fee to remove the cans when I cancelled service due to the increase. If you call you get a hold time of over an hour! I had someone call back who told me they would "discount" the removal fee. I paid the removal fee and now just received a bill for "administrative charge" and "late fee". Do not recommend this service! The worst customer service I've received as a home owner. read more

Worst service ever. Often went 2-3 weeks with no pickups. I tried canceling my service but their system kept hanging up on me.

The king of tacking on extra fees to every invoice. Latest thing is significantly jacking up your rates mid contract and they basically say take it or leave it. read more

This company has poor customer service. It was a nightmare to get my recyclables picked up. I feel like there is poor communication within the departments from the website to the routing manager. I have been a long time customer and have experienced numerous problems with this company in the last 3 months. I would not recommend using them. read more

Bulk pickup policy was changed without any notification to customers. I had a refrigerator to dispose of, apparently the policy changed 10/27/2022. Had I been aware a change was coming, I would have called a month ago. No notice, no action, no help.......just we're sorry, I guess we're at an impasse. I have been a customer for 22 years, and this is how I'm treated. If a policy is to be changed, notice should be given prior to implementation. Also, service is unreliable. No wonder my neighbor and I are the only ones on our street that still have green trash bins. read more

After using their service for over 16 years , I recently canceled. Now they are charging me $98 to remove the cans I used for 16 years. Beware! read more

I'm very angry with Waste Management,last year they increased the curbside pickup from around $60 to $105, but now I got my bill for January and went up again but this time almost $40 in one shot. So my quarter bill is costing me $145. I did call them but they said that is the price because the fuel surcharge. But gasoline price are down so I don't get it. read more

Don't fall for their initial low-price contract. After the contract, they jacked my rates by 60%, and then cut my service in half. And read the fine print - they charged a "removal fee" when I cancelled equal to another 3 months of service. So much for low-cost... read more

It's been more than a week since my initial review and complaint that no one answers the phone at WM. After WM posted a "contact us so we can help you" on Yelp, I immediately did. On receiving my email, WM replied and asked how they can help (what?? did they even read the review I posted??). I replied, but haven't heard from them on my simple request. So, my 1-star rating stands and WM has confirmed they are not interested in my business. read more

Worst waste removal and customer service. I definitely don't recommend. They promise you the world and raise you quarterly service with out even giving you a good excuse. And customer service is no help keep transferring you and then told me they were charging me 75$ to remove their bins I told them I am not paying it and the person on the phone told me it if that's what I choose to do and hung up on me. Steer away from them use someone else read more

I would give zero Stars if I could. For the last 3 weeks I've had missing trash collections with no resolution. I have spoken to numerous supervisors, being reassured that my trash will be certainly picked up today just to be followed by an email saying your trash will be collected on the next business day. That's been going on for the last 4 days. They increase your fees every month with no notice. Horrible company to deal with. Now I have had two weeks of trash piling up in 90° heat. Yet every day I hear a driver's on the way. The driver's lie and say the trash can is not out. This can be verified by GPS tracking to see if they even came by. Do not waste your time with this company read more

Worst customer service EVER. Reps hang up on customers (I never curse or get belligerent) and I've gotten no where trying to get my bin replaced (that THEY damaged). This company is horrible. ZERO stars read more

If I could put zero stars I would. This trash company goes weeks without picking up my trash. My recycling is always picked up every week. I've called numerous times, spoke to supervisors, left my trash can out there for a whole week. And then When I call they tell me that is says my trash can was not put out. Every week! They are side by side and only recycling gets taken. Why am I paying for a service that's not being completed? And why am I not getting compensated for all the times they don't pick it up. Let me please remind you that this trash company is .4 miles away from me a 10 minute walk around the corner, I could walk it there.. Every single garbage truck passes my house for their routes. Unacceptable. read more

I originally signed up with WM as their $69 per quarter was the best pricing available. Since then, their prices have almost doubled and their service is unreliable at best. I have had numerous missed pickups that required my follow up with their office. They usually do pickup a missed pickup on the next scheduled business day. Three weeks ago I watched a driver in an older hopper type truck, dump both my refuse and my recycling into the same hopper. I called the company to complain and they told me that the driver was wrong and that the problem would be addressed. Since then , my recyclables have not been picked up for two weeks. The container still sits at the curb, full. I had reported the missed pickups and was advised that they would be picked up the next business day. This never happened. I went to their website and got into my account and saw that they list that my refuse and recycling were picked up at the exact same times, two weeks in a row. Someone is lying. read more

This incident took place on June 10, 2019 at exactly 11:20am whilst driving on E. Hancock Street and Jefferson Street in Lansdale, PA. While the traffic was moving and I had just turned onto E. Hancock St. and caught up to the traffic flow, a Waste Management collection truck with one of the overhanging metal containers proceeded to cut directly in front of my vehicle. I had to quickly slam the brakes on even though I was only traveling at 23mph. I had to quickly reverse my vehicle and in doing so, as the truck driver rounded my vehicle he blows the truck's airhorn, and flips me the middle finger. This is not the first time I've had run-ins with WM trash collection services. Having had their services before as both a residential property, as well as a commercial property, they have failed to make pickups, have I suspect out of spite or entitlement, simply refused to collect certain disposed of items, (ex. cardboard boxes), and have blatantly ceased collection and not given me any notification as to when they would make the next pickup. These particular truck drivers of Waste Management act as self-entitled bullies of the road now. They use their oversized trucks to cut out into the normal flow of traffic, while assuming that the small, sedan or SUV is going to give them the right-of-way. F+ for Waste Management. They best do what Republic Trash Services are doing, forget residential collection, go and just collect commercial. read more

A one star rating is too good for this company. It sb a zero. Our office business association has used Waste Management for many years and have watched this company get more and more greedy. They are unwilling to show how they base their fuel/environmental charges which are higher than the base fee. They also tack on multiple other fees. They are dishonest. We are stuck in a multi-year contract with them a few more months or would have left them a long time ago. read more

Poor service! I purchased a Bagster to be removed by WM. Twice I was rerouted to have the bag rifled by oncoming people and have debris strewn all over my yard. I was never given a reason why just BS answers. I do not recommend this service! read more

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Recent sub par service combined with poor customer service support with no explanation as to solutions. Not sure what happened to WM in the past 6 months, but I'm going to have to switch to another service provider to get reliable service. read more

100% the worst trash company in the area. I was a customer for 6 months and they came to pick up my recycling 8 times in 6 months without calling. I had close to $100 in credit when I canceled due to all the poor service. Then after I canceled they got rid of all the credits I had and charged me $75 to pick up the cans - a week later than they were supposed too. Terrible service and worst customer service if that is actually possible read more